docs: 整理文档目录结构 — 清理过时文档、归集功能子目录、统一命名规范

清理:
- 删除 34 份过时文档(gap reports/QA临时报告/验收报告/阶段性文档)
- 删除 docs/.hermes/skills 第三方 skills 副本(16 文件)
- 删除 skills-lock.json

目录归集:
- 根目录仅保留 README.md 索引
- product/ — 产品与架构设计(PRD + ARCHITECTURE + P2设计文档 + AI/企业路线图)
- tracking/ — Chatwoot parity 开发跟踪
- requirements/ — M01-M12 模块需求
- plans/ — 历史实现计划
- parity/ — 路由 parity 与前端契约
- qa/ — QA 报告与测试计划
- ops/ — 运维部署

命名规范:
- 全小写 kebab-case,禁止全大写文件名
- product/tracking/ops 用 NN- 序号前缀
- requirements 用 MNN- 两位零填充模块号
- plans/qa 用 YYYY-MM-DD- 日期前缀
- requirements M1-M9 零填充为 M01-M09(修复字典序)

同步更新:
- backend/cmd/route_parity/main.go 路径默认值
- backend/scripts/parity_frontend_smoke.sh 报告路径
- 所有 docs 内部交叉引用
- .gitignore 排除编译产物 (backend/gochat, backend/route_parity)
- 新增迁移 000052/000053
- 前端 WS 相关修改
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## Code Context
**Query:** reporting, CSAT survey, campaign, reporting event, reporting rollup, report metrics, inbox CSAT template, dashboard stats
### Entry Points
- **CreateReportingEventsRollup** (class) - db/migrate/20260211145813_create_reporting_events_rollup.rb:1
- **AddIndexToReportingEvents** (class) - db/migrate/20230612103936_add_index_to_reporting_events.rb:1
- **AddIndexToReportingEventsForResponseDistribution** (class) - db/migrate/20260130061021_add_index_to_reporting_events_for_response_distribution.rb:1
### Related Symbols
- db/migrate/20260211145813_create_reporting_events_rollup.rb: change:2, create_rollups_table:9, add_rollups_indexes:24
- db/migrate/20230612103936_add_index_to_reporting_events.rb: change:4
- db/migrate/20260130061021_add_index_to_reporting_events_for_response_distribution.rb: change:4
### Code
#### CreateReportingEventsRollup (db/migrate/20260211145813_create_reporting_events_rollup.rb:1)
```ruby
class CreateReportingEventsRollup < ActiveRecord::Migration[7.1]
def change
create_rollups_table
add_rollups_indexes
end
private
def create_rollups_table
create_table :reporting_events_rollups do |t|
t.integer :account_id, null: false
t.date :date, null: false
t.string :dimension_type, null: false
t.bigint :dimension_id, null: false
t.string :metric, null: false
t.bigint :count, default: 0, null: false
t.float :sum_value, default: 0.0, null: false
t.float :sum_value_business_hours, default: 0.0, null: false
t.timestamps
end
end
def add_rollups_indexes
add_index :reporting_events_rollups,
[:account_id, :date, :dimension_type, :dimension_id, :metric],
unique: true, name: 'index_rollup_unique_key'
add_index :reporting_events_rollups,
[:account_id, :metric, :date],
name: 'index_rollup_timeseries'
add_index :reporting_events_rollups,
[:account_id, :dimension_type, :date],
name: 'index_rollup_summary'
end
end
```
#### AddIndexToReportingEvents (db/migrate/20230612103936_add_index_to_reporting_events.rb:1)
```ruby
class AddIndexToReportingEvents < ActiveRecord::Migration[7.0]
disable_ddl_transaction!
def change
add_index :reporting_events, [:account_id, :name, :created_at], name: 'reporting_events__account_id__name__created_at', algorithm: :concurrently
end
end
```
#### AddIndexToReportingEventsForResponseDistribution (db/migrate/20260130061021_add_index_to_reporting_events_for_response_distribution.rb:1)
```ruby
class AddIndexToReportingEventsForResponseDistribution < ActiveRecord::Migration[7.1]
disable_ddl_transaction!
def change
add_index :reporting_events,
[:account_id, :name, :inbox_id, :created_at],
name: 'index_reporting_events_for_response_distribution',
algorithm: :concurrently,
if_not_exists: true
end
end
```
#### change (db/migrate/20260211145813_create_reporting_events_rollup.rb:2)
```ruby
def change
create_rollups_table
add_rollups_indexes
end
```
#### create_rollups_table (db/migrate/20260211145813_create_reporting_events_rollup.rb:9)
```ruby
def create_rollups_table
create_table :reporting_events_rollups do |t|
t.integer :account_id, null: false
t.date :date, null: false
t.string :dimension_type, null: false
t.bigint :dimension_id, null: false
t.string :metric, null: false
t.bigint :count, default: 0, null: false
t.float :sum_value, default: 0.0, null: false
t.float :sum_value_business_hours, default: 0.0, null: false
t.timestamps
end
end
```
#### add_rollups_indexes (db/migrate/20260211145813_create_reporting_events_rollup.rb:24)
```ruby
def add_rollups_indexes
add_index :reporting_events_rollups,
[:account_id, :date, :dimension_type, :dimension_id, :metric],
unique: true, name: 'index_rollup_unique_key'
add_index :reporting_events_rollups,
[:account_id, :metric, :date],
name: 'index_rollup_timeseries'
add_index :reporting_events_rollups,
[:account_id, :dimension_type, :date],
name: 'index_rollup_summary'
end
```
#### change (db/migrate/20230612103936_add_index_to_reporting_events.rb:4)
```ruby
def change
add_index :reporting_events, [:account_id, :name, :created_at], name: 'reporting_events__account_id__name__created_at', algorithm: :concurrently
end
```
#### change (db/migrate/20260130061021_add_index_to_reporting_events_for_response_distribution.rb:4)
```ruby
def change
add_index :reporting_events,
[:account_id, :name, :inbox_id, :created_at],
name: 'index_reporting_events_for_response_distribution',
algorithm: :concurrently,
if_not_exists: true
end
```