H-338: close H-335 release blockers (#59)

* H-16: align takeover with channel AI workflow (#2)

* feat(conversations): complete manual AI takeover

* fix(conversations): align AI takeover flow with channel AI

* fix(conversations): close takeover review gaps

---------

Co-authored-by: Rogee <rogee@ipao.vip>

* feat(shangwutong): sync customer names back to channel (#3)

Co-authored-by: Rogee <rogee@ipao.vip>

* fix(shangwutong): close contact sync review gaps (#4)

Co-authored-by: Rogee <rogee@ipao.vip>

* H-28: harden Shangwutong CID sync (#5)

* fix(shangwutong): close contact sync review gaps

* fix(shangwutong): harden CID sync boundaries

---------

Co-authored-by: Rogee <rogee@ipao.vip>

* fix(conversations): sync AI takeover exit in realtime (#6)

Co-authored-by: Rogee <rogee@ipao.vip>

* test(shangwutong): cover CID rename reliability (#7)

Co-authored-by: Rogee <rogee@ipao.vip>

* H-43: fix WEB Captain takeover E2E flow (#8)

* test(shangwutong): cover CID rename reliability

* H-43: fix WEB Captain takeover flow

* H-48: preserve compatible provider model

* H-49: make Captain takeover atomic

* H-50: prevent duplicate widget initialization

---------

Co-authored-by: Rogee <rogee@ipao.vip>

* H-55: make Captain bindings atomic (#9)

Co-authored-by: Rogee <rogee@ipao.vip>

* H-60: harden Captain migration rollback and concurrency

* chore(agent): baseline — uncommitted work from the local directory

* H-335: add safe Captain skills and user deactivation

* H-338: close auth and Captain review blockers

* H-338: close assignment and session races

* H-338: close assignment and websocket invalidation gaps

* H-338: enforce assignment write invariants

---------

Co-authored-by: Rogee <rogee@ipao.vip>

frontend/app/javascript/dashboard/i18n/locale/en/agentMgmt.json

@@ -20,6 +20,7 @@
       "ACTIONS": "Actions",
       "VERIFIED": "Verified",
       "VERIFICATION_PENDING": "Verification Pending",
+      "INACTIVE": "Deactivated",
       "AVAILABLE_CUSTOM_ROLE": "Available custom role permissions"
     },
     "ADD": {
@@ -82,6 +83,10 @@
           "PLACEHOLDER": "Please select an availability status",
           "ERROR": "Availability is required"
         },
+        "ACTIVE": {
+          "LABEL": "Sign-in enabled (all accounts)",
+          "HELP": "Deactivating immediately signs the user out of every account and removes them from assignment lists."
+        },
         "SUBMIT": "Edit Agent"
       },
       "BUTTON_TEXT": "Edit",

frontend/app/javascript/dashboard/i18n/locale/zh_CN/agentMgmt.json

@@ -20,6 +20,7 @@
       "ACTIONS": "操作",
       "VERIFIED": "已认证",
       "VERIFICATION_PENDING": "待验证",
+      "INACTIVE": "已停用",
       "AVAILABLE_CUSTOM_ROLE": "可自定义角色权限"
     },
     "ADD": {
@@ -82,6 +83,10 @@
           "PLACEHOLDER": "请选择一个可用状态",
           "ERROR": "需要提供可用性信息"
         },
+        "ACTIVE": {
+          "LABEL": "启用登录（所有账号）",
+          "HELP": "停用后将立即退出该用户的所有账号，并从可分配客服列表中移除。"
+        },
         "SUBMIT": "编辑客服"
       },
       "BUTTON_TEXT": "编辑",

frontend/app/javascript/dashboard/routes/dashboard/settings/agents/EditAgent.vue

@@ -39,6 +39,10 @@ const props = defineProps({
     type: Number,
     default: null,
   },
+  active: {
+    type: Boolean,
+    default: true,
+  },
 });
 
 const emit = defineEmits(['close']);
@@ -50,6 +54,7 @@ const { t } = useI18n();
 
 const agentName = ref(props.name);
 const agentAvailability = ref(props.availability);
+const agentActive = ref(props.active);
 const selectedRoleId = ref(props.customRoleId || props.type);
 const temporaryPassword = ref('');
 const passwordDialogRef = ref(null);
@@ -128,6 +133,7 @@ const editAgent = async () => {
       id: props.id,
       name: agentName.value,
       availability: agentAvailability.value,
+      active: agentActive.value,
     };
 
     if (selectedRole.value.name.startsWith('custom_')) {
@@ -174,6 +180,16 @@ const resetPassword = async () => {
         </label>
       </div>
 
+      <div class="w-full">
+        <label class="flex items-center gap-2">
+          <input v-model="agentActive" type="checkbox" />
+          <span>{{ $t('AGENT_MGMT.EDIT.FORM.ACTIVE.LABEL') }}</span>
+        </label>
+        <p class="text-sm text-n-slate-11">
+          {{ $t('AGENT_MGMT.EDIT.FORM.ACTIVE.HELP') }}
+        </p>
+      </div>
+
       <div class="w-full">
         <label :class="{ error: v$.selectedRoleId.$error }">
           {{ $t('AGENT_MGMT.EDIT.FORM.AGENT_TYPE.LABEL') }}

frontend/app/javascript/dashboard/routes/dashboard/settings/agents/Index.vue

@@ -250,6 +250,12 @@ const confirmDeletion = () => {
                 >
                   {{ $t('AGENT_MGMT.LIST.VERIFICATION_PENDING') }}
                 </span>
+                <span
+                  v-if="!agent.active"
+                  class="text-body-main text-n-ruby-11"
+                >
+                  {{ $t('AGENT_MGMT.LIST.INACTIVE') }}
+                </span>
               </div>
             </div>
           </div>
@@ -291,6 +297,7 @@ const confirmDeletion = () => {
         :email="currentAgent.email"
         :availability="currentAgent.availability_status"
         :custom-role-id="currentAgent.custom_role_id"
+        :active="currentAgent.active"
         @close="hideEditPopup"
       />
     </woot-modal>