second commit

internal/worker/worker.go

@@ -0,0 +1,31 @@
+package worker
+
+// Worker processes background jobs such as:
+// - Auto-assignment of conversations to agents
+// - Sending outgoing messages through channels
+// - Processing webhook events asynchronously
+// - Notification delivery
+
+// WorkerPool manages a set of background job processors.
+// This is a placeholder — will be implemented with proper job queue
+// (e.g., Redis-based or database-backed queue).
+type WorkerPool struct {
+	// TODO: implement with job queue
+}
+
+// NewWorkerPool creates a new WorkerPool instance.
+func NewWorkerPool() *WorkerPool {
+	return &WorkerPool{}
+}
+
+// Start initializes and begins processing background jobs.
+func (wp *WorkerPool) Start() error {
+	// TODO: implement
+	return nil
+}
+
+// Stop gracefully shuts down the worker pool.
+func (wp *WorkerPool) Stop() error {
+	// TODO: implement
+	return nil
+}