feat(sla): persist applied sla on conversations

2026-06-05 07:16:05 +08:00
parent 4cf68d1639
commit a11bb965fa
6 changed files with 270 additions and 30 deletions
@@ -55,6 +55,7 @@ type chatwootConversationPayload struct {
 	Priority               string                   `json:"priority"`
 	WaitingSince           int64                    `json:"waiting_since"`
 	SlaPolicyID            *uint                    `json:"sla_policy_id"`
+	AppliedSLA             map[string]any           `json:"applied_sla,omitempty"`
 }

 type chatwootConversationMeta struct {
@@ -135,7 +136,7 @@ func serializeConversation(ctx context.Context, db *gorm.DB, conversation *model
 		}
 	}

-	return chatwootConversationPayload{
+	payload := chatwootConversationPayload{
 		Meta:                   serializeConversationMeta(ctx, db, conversation),
 		ID:                     conversationDisplayID(conversation),
 		Messages:               messages,
@@ -163,6 +164,40 @@ func serializeConversation(ctx context.Context, db *gorm.DB, conversation *model
 		WaitingSince:           int64Value(conversation.WaitingSince),
 		SlaPolicyID:            conversation.SlaPolicyID,
 	}
+
+	if appliedSLA := serializeAppliedSlaForConversation(ctx, db, conversation.ID); appliedSLA != nil {
+		payload.AppliedSLA = appliedSLA
+	}
+
+	return payload
+}
+
+func serializeAppliedSlaForConversation(ctx context.Context, db *gorm.DB, conversationID uint) map[string]any {
+	if db == nil || conversationID == 0 {
+		return nil
+	}
+
+	var applied model.AppliedSLA
+	if err := db.WithContext(ctx).
+		Preload("SlaPolicy").
+		Where("conversation_id = ?", conversationID).
+		First(&applied).Error; err != nil {
+		return nil
+	}
+
+	return map[string]any{
+		"id":                                applied.ID,
+		"sla_id":                            applied.SlaPolicyID,
+		"sla_status":                        applied.SLAStatus,
+		"created_at":                        applied.CreatedAt.Unix(),
+		"updated_at":                        applied.UpdatedAt.Unix(),
+		"sla_description":                   applied.SlaPolicy.Description,
+		"sla_name":                          applied.SlaPolicy.Name,
+		"sla_first_response_time_threshold": applied.SlaPolicy.FirstResponseTimeThreshold,
+		"sla_next_response_time_threshold":  applied.SlaPolicy.NextResponseTimeThreshold,
+		"sla_only_during_business_hours":    applied.SlaPolicy.OnlyDuringBusinessHours,
+		"sla_resolution_time_threshold":     applied.SlaPolicy.ResolutionTimeThreshold,
+	}
 }

 func serializeConversationMeta(ctx context.Context, db *gorm.DB, conversation *model.Conversation) chatwootConversationMeta {