feat(agents): align list ordering

internal/handler/api/v1/agent_handler_test.go

@@ -113,6 +113,30 @@ func (s *AgentHandlerTestSuite) TestListEmpty() {
 	assert.Equal(s.T(), 0, len(data))
 }
 
+func (s *AgentHandlerTestSuite) TestListOrdersByFullName() {
+	agents := []service.CreateAgentRequest{
+		{Email: "charlie@test.com", Name: "charlie", Role: "agent"},
+		{Email: "alpha@test.com", Name: "Alpha", Role: "agent"},
+		{Email: "bravo@test.com", Name: "bravo", Role: "agent"},
+	}
+	for _, req := range agents {
+		w, c := s.makeRequest("POST", "/api/v1/accounts/1/agents", req, s.account.ID, s.user.ID)
+		s.handler.Create(c)
+		assert.Equal(s.T(), http.StatusOK, w.Code)
+	}
+
+	w, c := s.makeRequest("GET", "/api/v1/accounts/1/agents", nil, s.account.ID, s.user.ID)
+	s.handler.List(c)
+
+	assert.Equal(s.T(), http.StatusOK, w.Code)
+	var data []map[string]interface{}
+	json.Unmarshal(w.Body.Bytes(), &data)
+	s.Require().Len(data, 3)
+	assert.Equal(s.T(), "Alpha", data[0]["name"])
+	assert.Equal(s.T(), "bravo", data[1]["name"])
+	assert.Equal(s.T(), "charlie", data[2]["name"])
+}
+
 func (s *AgentHandlerTestSuite) TestCreateAgent() {
 	customRoleID := uint(7)
 	req := service.CreateAgentRequest{

internal/repository/agent_repo.go

@@ -45,15 +45,18 @@ func (r *AgentRepo) ListByAccount(ctx context.Context, accountID uint, offset, l
 	var count int64
 	if err := r.db.WithContext(ctx).
 		Model(&model.AccountUser{}).
-		Where("account_id = ?", accountID).
+		Where("account_users.account_id = ?", accountID).
 		Count(&count).Error; err != nil {
 		return nil, 0, err
 	}
 
 	var accountUsers []model.AccountUser
 	if err := r.db.WithContext(ctx).
-		Where("account_id = ?", accountID).
-		Order("id ASC").
+		Model(&model.AccountUser{}).
+		Joins("JOIN users ON users.id = account_users.user_id").
+		Where("account_users.account_id = ?", accountID).
+		Order("lower(users.name) ASC").
+		Order("users.id ASC").
 		Offset(offset).Limit(limit).
 		Find(&accountUsers).Error; err != nil {
 		return nil, 0, err
@@ -65,10 +68,8 @@ func (r *AgentRepo) ListByAccount(ctx context.Context, accountID uint, offset, l
 
 	// Collect user IDs
 	userIDs := make([]uint, len(accountUsers))
-	auMap := make(map[uint]model.AccountUser) // userID → AccountUser
 	for i, au := range accountUsers {
 		userIDs[i] = au.UserID
-		auMap[au.UserID] = au
 	}
 
 	// Fetch users
@@ -79,10 +80,15 @@ func (r *AgentRepo) ListByAccount(ctx context.Context, accountID uint, offset, l
 		return nil, 0, err
 	}
 
-	// Build AgentDetail list
-	details := make([]AgentDetail, 0, len(users))
+	userMap := make(map[uint]model.User, len(users))
 	for _, u := range users {
-		au, ok := auMap[u.ID]
+		userMap[u.ID] = u
+	}
+
+	// Build AgentDetail list in Chatwoot's order_by_full_name order.
+	details := make([]AgentDetail, 0, len(accountUsers))
+	for _, au := range accountUsers {
+		u, ok := userMap[au.UserID]
 		if !ok {
 			continue
 		}