package model

// Enums defines string constants for all GoChat model enum fields.
// Pattern: Go string constants instead of Rails integer flags.
// Reference: Chatwoot uses integer enums; GoChat uses descriptive string values.

// --- User & Account Enums (M1) ---

type UserAvailability string

const (
	UserAvailabilityOnline  UserAvailability = "online"
	UserAvailabilityOffline UserAvailability = "offline"
	UserAvailabilityBusy    UserAvailability = "busy"
)

type UserType string

const (
	UserTypeUser       UserType = "user"
	UserTypeSuperAdmin UserType = "super_admin"
)

type AccountUserRole string

const (
	AccountUserRoleAgent         AccountUserRole = "agent"
	AccountUserRoleAdministrator AccountUserRole = "administrator"
)

// --- Conversation & Message Enums (M3) ---

type ConversationStatus string

const (
	ConversationStatusOpen     ConversationStatus = "open"
	ConversationStatusResolved ConversationStatus = "resolved"
	ConversationStatusPending  ConversationStatus = "pending"
	ConversationStatusSnoozed  ConversationStatus = "snoozed"
)

type ConversationPriority string

const (
	ConversationPriorityUrgent ConversationPriority = "urgent"
	ConversationPriorityHigh   ConversationPriority = "high"
	ConversationPriorityMedium ConversationPriority = "medium"
	ConversationPriorityLow    ConversationPriority = "low"
)

type MessageType string

const (
	MessageTypeIncoming  MessageType = "incoming"
	MessageTypeOutgoing  MessageType = "outgoing"
	MessageTypeActivity  MessageType = "activity"
	MessageTypeTemplate  MessageType = "template"
	MessageTypePrivate   MessageType = "private"
)

type MessageContentType string

const (
	MessageContentTypeText       MessageContentType = "text"
	MessageContentTypeInputText  MessageContentType = "input_text"
	MessageContentTypeInputEmail MessageContentType = "input_email"
	MessageContentTypeImage      MessageContentType = "image"
	MessageContentTypeAudio      MessageContentType = "audio"
	MessageContentTypeVideo      MessageContentType = "video"
	MessageContentTypeFile       MessageContentType = "file"
	MessageContentTypeLocation   MessageContentType = "location"
	MessageContentTypeEmoji      MessageContentType = "emoji"
	MessageContentTypeExtended   MessageContentType = "extended"
	MessageContentTypeQuote      MessageContentType = "quote"
	MessageContentTypeContact    MessageContentType = "contact"
)

type SenderType string

const (
	SenderTypeContact  SenderType = "Contact"
	SenderTypeUser     SenderType = "User"
	SenderTypeAgentBot SenderType = "AgentBot"
)

type MessageStatus string

const (
	MessageStatusSent     MessageStatus = "sent"
	MessageStatusDelivered MessageStatus = "delivered"
	MessageStatusRead     MessageStatus = "read"
	MessageStatusFailed   MessageStatus = "failed"
)

// ConversationEventType defines domain-specific events for conversation lifecycle.
type ConversationEventType string

const (
	ConversationEventCreated       ConversationEventType = "created"
	ConversationEventUpdated       ConversationEventType = "updated"
	ConversationEventStatusChanged ConversationEventType = "status_changed"
	ConversationEventAssigned      ConversationEventType = "assigned"
	ConversationEventUnassigned    ConversationEventType = "unassigned"
	ConversationEventDeleted       ConversationEventType = "deleted"
	ConversationEventMuted         ConversationEventType = "muted"
	ConversationEventUnmuted       ConversationEventType = "unmuted"
	ConversationEventLabelsUpdated ConversationEventType = "labels_updated"
	ConversationEventPriorityUpdated ConversationEventType = "priority_updated"
)

// MessageEventType defines events for message lifecycle.
type MessageEventType string

const (
	MessageEventCreated       MessageEventType = "created"
	MessageEventUpdated       MessageEventType = "updated"
	MessageEventDeleted       MessageEventType = "deleted"
	MessageEventStatusUpdated MessageEventType = "status_updated"
)

// --- Channel Enums (M2) ---

type InboxChannelType string

const (
	InboxChannelTypeWebWidget  InboxChannelType = "Channel::WebWidget"
	InboxChannelTypeTelegram   InboxChannelType = "Channel::Telegram"
	InboxChannelTypeFacebook   InboxChannelType = "Channel::FacebookPage"
	InboxChannelTypeWhatsApp   InboxChannelType = "Channel::Whatsapp"
	InboxChannelTypeEmail      InboxChannelType = "Channel::Email"
	InboxChannelTypeTwilioSMS  InboxChannelType = "Channel::TwilioSms"
	InboxChannelTypeLine       InboxChannelType = "Channel::Line"
	InboxChannelTypeSMS        InboxChannelType = "Channel::Sms"
	InboxChannelTypeInstagram  InboxChannelType = "Channel::Instagram"
	InboxChannelTypeTikTok     InboxChannelType = "Channel::TikTok"
	InboxChannelTypeTwitter    InboxChannelType = "Channel::Twitter"
	InboxChannelTypeMicrosoft  InboxChannelType = "Channel::Microsoft"
	InboxChannelTypeGoogle     InboxChannelType = "Channel::Google"
	InboxChannelTypeAPI        InboxChannelType = "Channel::Api"
)

type AssignmentLogic string

const (
	AssignmentLogicRoundRobin AssignmentLogic = "round_robin"
	AssignmentLogicLeastBusy  AssignmentLogic = "least_busy"
)

type ReplyTimeType string

const (
	ReplyTimeInAFewMinutes ReplyTimeType = "in_a_few_minutes"
	ReplyTimeInAFewHours   ReplyTimeType = "in_a_few_hours"
	ReplyTimeInADay        ReplyTimeType = "in_a_day"
)

// --- Contact Enums (M4) ---

type ContactSource string

const (
	ContactSourceChatwoot  ContactSource = "chatwoot"
	ContactSourceFacebook ContactSource = "facebook"
	ContactSourceWhatsApp ContactSource = "whatsapp"
	ContactSourceTelegram ContactSource = "telegram"
)

// --- Automation Enums (M6) ---

type AutomationEventType string

const (
	AutomationEventMessageCreated      AutomationEventType = "message_created"
	AutomationEventConversationCreated AutomationEventType = "conversation_created"
	AutomationEventConversationUpdated AutomationEventType = "conversation_updated"
)

type MacroVisibility string

const (
	MacroVisibilityPersonal MacroVisibility = "personal"
	MacroVisibilityTeam     MacroVisibility = "team"
	MacroVisibilityGlobal   MacroVisibility = "global"
)

// --- Campaign Enums (M7) ---

type CampaignType string

const (
	CampaignTypeOngoing CampaignType = "ongoing"
	CampaignTypeOneOff  CampaignType = "one_off"
)

// --- Notification Enums (M8) ---

type NotificationEventType string

const (
	NotificationEventConversationCreated      NotificationEventType = "conversation_created"
	NotificationEventConversationAssigned     NotificationEventType = "conversation_assigned"
	NotificationEventMessageCreated           NotificationEventType = "message_created"
	NotificationEventConversationStatusChanged NotificationEventType = "conversation_status_changed"
	NotificationEventAssigneeChanged          NotificationEventType = "assignee_changed"
	NotificationEventTeamChanged              NotificationEventType = "team_changed"
)

type SubscriptionType string

const (
	SubscriptionTypePush    SubscriptionType = "push"
	SubscriptionTypeEmail   SubscriptionType = "email"
	SubscriptionTypeWebPush SubscriptionType = "webpush"
)

// --- Knowledge Base Enums (M9) ---

type ArticleStatus string

const (
	ArticleStatusDraft     ArticleStatus = "draft"
	ArticleStatusPublished ArticleStatus = "published"
	ArticleStatusArchived  ArticleStatus = "archived"
)

type PortalMemberRole string

const (
	PortalMemberRoleReader        PortalMemberRole = "reader"
	PortalMemberRoleEditor        PortalMemberRole = "editor"
	PortalMemberRoleAdministrator PortalMemberRole = "administrator"
)

// --- SLA Enums (M11) ---
// Reference: Chatwoot enum sla_status: { active: 0, hit: 1, missed: 2, active_with_misses: 3 }

type SLAStatus string

const (
	SLAStatusActive           SLAStatus = "active"
	SLAStatusHit              SLAStatus = "hit"
	SLAStatusMissed           SLAStatus = "missed"
	SLAStatusActiveWithMisses SLAStatus = "active_with_misses"
)

// SLAEventType represents the type of SLA threshold event.
// Reference: Chatwoot enum event_type: { frt: 0, nrt: 1, rt: 2 }
type SLAEventType string

const (
	SLAEventFRT SLAEventType = "frt" // first response time threshold
	SLAEventNRT SLAEventType = "nrt" // next response time threshold
	SLAEventRT  SLAEventType = "rt"  // resolution time threshold
)

type AuditAction string

const (
	AuditActionCreate AuditAction = "create"
	AuditActionUpdate AuditAction = "update"
	AuditActionDelete AuditAction = "delete"
)

type CallType string

const (
	CallTypeInbound  CallType = "inbound"
	CallTypeOutbound CallType = "outbound"
)

type CallStatus string

const (
	CallStatusRinging   CallStatus = "ringing"
	CallStatusOngoing   CallStatus = "ongoing"
	CallStatusCompleted CallStatus = "completed"
	CallStatusFailed    CallStatus = "failed"
)

// --- Copilot Enums (M10) ---
// NOTE: CopilotMessageType is defined in captain_models.go with user/assistant/assistant_thinking values.
// The enums below provide additional copilot-related constants.

type CopilotRole string

const (
	CopilotRoleUser      CopilotRole = "user"
	CopilotRoleAssistant CopilotRole = "assistant"
	CopilotRoleTool      CopilotRole = "tool"
)

// CopilotMessageType is defined in captain_models.go (user/assistant/assistant_thinking).
// CopilotFeatureType defines the feature categories for copilot suggestions.

// --- Platform Enums (M12) ---

type DataImportStatus string

const (
	DataImportStatusPending    DataImportStatus = "pending"
	DataImportStatusProcessing DataImportStatus = "processing"
	DataImportStatusCompleted  DataImportStatus = "completed"
	DataImportStatusFailed     DataImportStatus = "failed"
)

// --- Custom Attribute Enums (M4) ---

type AttributeModelType string

const (
	AttributeModelConversation AttributeModelType = "conversation"
	AttributeModelContact     AttributeModelType = "contact"
)

type AttributeValueType string

const (
	AttributeValueTypeText     AttributeValueType = "text"
	AttributeValueTypeNumber   AttributeValueType = "number"
	AttributeValueTypeDate     AttributeValueType = "date"
	AttributeValueTypeList     AttributeValueType = "list"
	AttributeValueTypeCheckbox AttributeValueType = "checkbox"
)

// --- Filter Enums (M4) ---

type FilterType string

const (
	FilterTypeConversation FilterType = "conversation"
	FilterTypeContact     FilterType = "contact"
	FilterTypeInbox       FilterType = "inbox"
	FilterTypeMessage     FilterType = "message"
)

// --- Reporting Enums (M7) ---

type RollupType string

const (
	RollupTypeDaily   RollupType = "daily"
	RollupTypeWeekly  RollupType = "weekly"
	RollupTypeMonthly RollupType = "monthly"
)

// --- Captain Enums (M10) ---

type CaptainDocumentStatus string

const (
	CaptainDocumentStatusInProgress CaptainDocumentStatus = "in_progress"
	CaptainDocumentStatusCompleted  CaptainDocumentStatus = "completed"
	CaptainDocumentStatusFailed     CaptainDocumentStatus = "failed"
)

type HookType string

const (
	HookTypeInboxOutgoing   HookType = "inbox_outgoing"
	HookTypeAccountOutgoing HookType = "account_outgoing"
	// M11: Integration hook types (webhook/slack/shopify/linear/notion)
	HookTypeWebhook  HookType = "webhook"
	HookTypeSlack    HookType = "slack"
	HookTypeShopify  HookType = "shopify"
	HookTypeLinear   HookType = "linear"
	HookTypeNotion   HookType = "notion"
)

type HookStatus string

const (
	HookStatusActive   HookStatus = "active"
	HookStatusDisabled HookStatus = "disabled"
	HookStatusInactive HookStatus = "inactive"
)

// --- WhatsApp Provider ---

type WhatsAppProvider string

const (
	WhatsAppProvider360Dialog     WhatsAppProvider = "360dialog"
	WhatsAppProviderWhatsAppCloud WhatsAppProvider = "whatsapp_cloud"
)

// --- Twilio Medium ---

type TwilioMedium string

const (
	TwilioMediumSMS      TwilioMedium = "sms"
	TwilioMediumWhatsApp TwilioMedium = "whatsapp"
)