package csat

import (
	"time"

	"github.com/gochat/gochat/internal/model"
)

// CsatSurveyResponse stores a customer satisfaction survey response.
// Reference: Chatwoot CSAT survey response model — captures rating (1-5), feedback_message,
// review_notes, and links to conversation/message/agent.
type CsatSurveyResponse struct {
	model.Base
	AccountID         uint      `gorm:"index;not null" json:"account_id"`
	ConversationID    uint      `gorm:"index;not null" json:"conversation_id"`
	ContactID         uint      `gorm:"index;not null" json:"contact_id"`
	MessageID         uint      `gorm:"index;not null" json:"message_id"`
	AssignedAgentID   *uint     `gorm:"index" json:"assigned_agent_id,omitempty"`
	Rating            int       `gorm:"not null;check:rating >= 1 AND rating <= 5" json:"rating"` // 1-5
	FeedbackMessage   string    `gorm:"type:text" json:"feedback_message"`
	CsatReviewNotes   string    `gorm:"type:text" json:"csat_review_notes"`
	ReviewNotesUpdatedAt *time.Time `json:"review_notes_updated_at,omitempty"`
	ReviewNotesUpdatedByID *uint `json:"review_notes_updated_by_id,omitempty"`
}

func (CsatSurveyResponse) TableName() string { return "csat_survey_responses" }