package model

// Inbox represents a channel inbox that groups conversations.
// Reference: Chatwoot app/models/inbox.rb
//
// Chatwoot inbox attributes (permitted_params in InboxesController):
//
//	name, avatar, greeting_enabled, greeting_message, enable_email_collect,
//	csat_survey_enabled, enable_auto_assignment, working_hours_enabled,
//	out_of_office_message, timezone, allow_messages_after_resolved,
//	lock_to_single_conversation, portal_id, sender_name_type, business_name,
//	csat_config (nested hash)
//
// Additional Chatwoot fields not in permitted_params but in model:
//
//	channel_type, channel_id, account_id, email_address (for email channel),
//	webhook_url (for API channel), identifier (unique slug)
type Inbox struct {
	Base
	AccountID            uint   `gorm:"index;not null" json:"account_id"`
	Name                 string `gorm:"size:255;not null" json:"name"`
	ChannelType          string `gorm:"size:50;index;not null" json:"channel_type"` // web_widget, facebook, twitter, whatsapp, telegram, email, api, etc
	ChannelID            uint   `gorm:"index;not null" json:"channel_id"`
	EnableAutoAssignment bool   `gorm:"default:false" json:"enable_auto_assignment"`
	AutoAssignmentLimit  int    `gorm:"default:0" json:"auto_assignment_limit"`
	Enabled              bool   `gorm:"default:true" json:"enabled"`
	ChannelConfig        string `gorm:"type:text" json:"channel_config,omitempty"` // JSON-encoded per-inbox channel configuration

	// Chatwoot inbox settings (from permitted_params)
	GreetingEnabled            bool   `gorm:"default:false" json:"greeting_enabled"`
	GreetingMessage            string `gorm:"type:text" json:"greeting_message,omitempty"`
	EnableEmailCollect         bool   `gorm:"default:true" json:"enable_email_collect"`
	CsatSurveyEnabled          bool   `gorm:"default:false" json:"csat_survey_enabled"`
	WorkingHoursEnabled        bool   `gorm:"default:false" json:"working_hours_enabled"`
	OutOfOfficeMessage         string `gorm:"type:text" json:"out_of_office_message,omitempty"`
	Timezone                   string `gorm:"size:100" json:"timezone,omitempty"` // e.g. "Asia/Kolkata"
	AllowMessagesAfterResolved bool   `gorm:"default:true" json:"allow_messages_after_resolved"`
	LockToSingleConversation   bool   `gorm:"default:false" json:"lock_to_single_conversation"`
	SenderNameType             string `gorm:"size:50;default:friendly_name" json:"sender_name_type,omitempty"` // friendly_name, business_name, random
	BusinessName               string `gorm:"size:255" json:"business_name,omitempty"`
	CsatConfig                 string `gorm:"type:text" json:"csat_config,omitempty"` // JSON-encoded CSAT survey configuration
	AvatarURL                  string `gorm:"size:1024" json:"avatar_url,omitempty"`  // URL to inbox avatar image
	PortalID                   *uint  `gorm:"index" json:"portal_id,omitempty"`       // FK to help-center portal (nullable)

	// API inbox specific fields
	WebhookURL string `gorm:"size:1024" json:"webhook_url,omitempty"` // webhook URL for API inboxes
	Secret     string `gorm:"size:255" json:"secret,omitempty"`       // HMAC secret for API inbox webhook verification

	WorkingHours []WorkingHour `gorm:"foreignKey:InboxID" json:"working_hours,omitempty"`
}

func (Inbox) TableName() string { return "inboxes" }