package service

import (
	"context"
	"errors"
	"fmt"
	"time"

	"github.com/gochat/gochat/internal/model"
	"github.com/gochat/gochat/internal/repository"
	applogger "github.com/gochat/gochat/pkg/logger"
	pkgvalidator "github.com/gochat/gochat/pkg/validator"
)

// AccountService implements business logic for Account operations.
// Reference: Chatwoot app/controllers/api/v1/accounts_controller.rb
type AccountService struct {
	repo *repository.AccountRepo
}

// NewAccountService creates a new Account service.
func NewAccountService(repo *repository.AccountRepo) *AccountService {
	return &AccountService{repo: repo}
}

// ListByUser retrieves all accounts accessible by a user.
func (s *AccountService) ListByUser(ctx context.Context, userID uint, offset, limit int) ([]model.Account, int64, error) {
	return s.repo.FindByUser(ctx, userID, offset, limit)
}

// GetByID retrieves a single account.
func (s *AccountService) GetByID(ctx context.Context, id uint) (*model.Account, error) {
	return s.repo.FindByID(ctx, id)
}

// CreateAccountRequest is the DTO for creating an account.
type CreateAccountRequest struct {
	Name        string `json:"name,omitempty" validate:"omitempty,min=2"`
	AccountName string `json:"account_name,omitempty" validate:"omitempty,min=2"`
	Locale      string `json:"locale,omitempty" validate:"omitempty,len=2"`
	Domain      string `json:"domain,omitempty" validate:"omitempty,min=3"`
}

// Create creates a new account and assigns the creator as administrator.
func (s *AccountService) Create(ctx context.Context, userID uint, req CreateAccountRequest) (*model.Account, error) {
	if req.Name == "" {
		req.Name = req.AccountName
	}
	if err := pkgvalidator.ValidateStruct(req); err != nil {
		return nil, err
	}
	if req.Name == "" {
		return nil, errors.New("account_name is required")
	}

	account := &model.Account{
		Name:   req.Name,
		Locale: req.Locale,
		Domain: req.Domain,
		Status: "active",
	}

	if err := s.repo.Create(ctx, account); err != nil {
		applogger.L().Errorf("Failed to create account: %v", err)
		return nil, err
	}

	// Assign creator as administrator
	if err := s.repo.AddUserToAccount(ctx, account.ID, userID, "administrator"); err != nil {
		applogger.L().Errorf("Failed to assign creator to account: %v", err)
		return nil, err
	}

	return account, nil
}

// UpdateAccountRequest is the DTO for updating an account.
type UpdateAccountRequest struct {
	Name                     string `json:"name,omitempty" validate:"omitempty,min=2"`
	Locale                   string `json:"locale,omitempty" validate:"omitempty,len=2"`
	Domain                   string `json:"domain,omitempty" validate:"omitempty,min=3"`
	SupportEmail             string `json:"support_email,omitempty"`
	FeatureFlags             string `json:"feature_flags,omitempty"`
	Status                   string `json:"status,omitempty" validate:"omitempty,oneof=active inactive"`
	AutoResolveDuration      int    `json:"auto_resolve_duration,omitempty" validate:"omitempty,gte=0"`
	AutoResolveAfter         int    `json:"auto_resolve_after,omitempty" validate:"omitempty,gte=0"`
	AutoResolveMessage       string `json:"auto_resolve_message,omitempty"`
	AutoResolveIgnoreWaiting *bool  `json:"auto_resolve_ignore_waiting,omitempty"`
	AudioTranscriptions      *bool  `json:"audio_transcriptions,omitempty"`
	AutoResolveLabel         string `json:"auto_resolve_label,omitempty"`
}

// UpdateAccountOnboardingRequest matches Chatwoot's account onboarding payload.
// Reference: Api::V1::Accounts::OnboardingsController#update.
type UpdateAccountOnboardingRequest struct {
	Name           *string `json:"name,omitempty"`
	Locale         *string `json:"locale,omitempty"`
	Industry       *string `json:"industry,omitempty"`
	CompanySize    *string `json:"company_size,omitempty"`
	Timezone       *string `json:"timezone,omitempty"`
	ReferralSource *string `json:"referral_source,omitempty"`
	UserRole       *string `json:"user_role,omitempty"`
	Website        *string `json:"website,omitempty"`
}

// Update modifies an existing account.
func (s *AccountService) Update(ctx context.Context, id uint, req UpdateAccountRequest) (*model.Account, error) {
	if err := pkgvalidator.ValidateStruct(req); err != nil {
		return nil, err
	}

	account, err := s.repo.FindByID(ctx, id)
	if err != nil {
		return nil, err
	}

	if req.Name != "" {
		account.Name = req.Name
	}
	if req.Locale != "" {
		account.Locale = req.Locale
	}
	if req.Domain != "" {
		account.Domain = req.Domain
	}
	if req.FeatureFlags != "" {
		account.FeatureFlags = req.FeatureFlags
	}
	if req.Status != "" {
		account.Status = req.Status
	}
	if req.AutoResolveAfter > 0 {
		account.AutoResolveDuration = req.AutoResolveAfter
	} else if req.AutoResolveDuration > 0 {
		account.AutoResolveDuration = req.AutoResolveDuration
	}

	if err := s.repo.Update(ctx, account); err != nil {
		return nil, err
	}
	return account, nil
}

// UpdateOnboarding updates account details and onboarding custom attributes.
func (s *AccountService) UpdateOnboarding(ctx context.Context, id uint, req UpdateAccountOnboardingRequest) (*model.Account, error) {
	account, err := s.repo.FindByID(ctx, id)
	if err != nil {
		return nil, err
	}

	attrs := account.CustomAttributesMap()
	finalize := attrs["onboarding_step"] == "account_details" || account.OnboardingStep == "account_details"

	if req.Name != nil {
		account.Name = *req.Name
	}
	if req.Locale != nil {
		account.Locale = *req.Locale
	}
	mergeStringAttribute(attrs, "industry", req.Industry)
	mergeStringAttribute(attrs, "company_size", req.CompanySize)
	mergeStringAttribute(attrs, "timezone", req.Timezone)
	mergeStringAttribute(attrs, "referral_source", req.ReferralSource)
	mergeStringAttribute(attrs, "user_role", req.UserRole)
	mergeStringAttribute(attrs, "website", req.Website)
	if req.Timezone != nil {
		account.Timezone = *req.Timezone
	}
	if finalize {
		delete(attrs, "onboarding_step")
		account.OnboardingStep = ""
	}
	if err := account.SetCustomAttributesMap(attrs); err != nil {
		return nil, err
	}

	if err := s.repo.Update(ctx, account); err != nil {
		return nil, err
	}
	return account, nil
}

func mergeStringAttribute(attrs map[string]any, key string, value *string) {
	if value != nil {
		attrs[key] = *value
	}
}

// Delete soft-deletes an account.
func (s *AccountService) Delete(ctx context.Context, id uint) error {
	if s.repo == nil {
		return errors.New("account repository is not initialized")
	}
	return s.repo.Delete(ctx, id)
}

// ListUsers retrieves all users belonging to an account.
func (s *AccountService) ListUsers(ctx context.Context, accountID uint, offset, limit int) ([]model.User, int64, error) {
	return s.repo.FindUsersByAccount(ctx, accountID, offset, limit)
}

// AddUserRequest is the DTO for adding a user to an account.
type AddUserRequest struct {
	UserID uint   `json:"user_id" validate:"required"`
	Role   string `json:"role" validate:"required,oneof=agent administrator"`
}

// AddUser adds a user to an account with a specified role.
func (s *AccountService) AddUser(ctx context.Context, accountID uint, req AddUserRequest) error {
	if err := pkgvalidator.ValidateStruct(req); err != nil {
		return err
	}
	return s.repo.AddUserToAccount(ctx, accountID, req.UserID, req.Role)
}

// RemoveUser removes a user from an account.
func (s *AccountService) RemoveUser(ctx context.Context, accountID, userID uint) error {
	if accountID == 0 || userID == 0 {
		return errors.New("account_id and user_id are required")
	}
	return s.repo.RemoveUserFromAccount(ctx, accountID, userID)
}

// UpdateAccountSettingsRequest is the DTO for updating account settings.
type UpdateAccountSettingsRequest struct {
	AutoResolveDuration int    `json:"auto_resolve_duration" validate:"gte=0"`
	Locale              string `json:"locale" validate:"omitempty,len=2"`
	ReportingTimezone   string `json:"reporting_timezone" validate:"omitempty"`
}

// UpdateSettings updates account-level settings.
func (s *AccountService) UpdateSettings(ctx context.Context, id uint, req UpdateAccountSettingsRequest) (*model.Account, error) {
	if err := pkgvalidator.ValidateStruct(req); err != nil {
		return nil, err
	}

	account, err := s.repo.FindByID(ctx, id)
	if err != nil {
		return nil, err
	}

	account.AutoResolveDuration = req.AutoResolveDuration
	if req.Locale != "" {
		account.Locale = req.Locale
	}
	if req.ReportingTimezone != "" {
		if _, err := time.LoadLocation(req.ReportingTimezone); err != nil {
			return nil, fmt.Errorf("invalid reporting_timezone")
		}
		account.ReportingTimezone = req.ReportingTimezone
	}

	if err := s.repo.Update(ctx, account); err != nil {
		return nil, err
	}
	return account, nil
}

// GetAll retrieves all accounts with pagination.
// Reference: Chatwoot platform admin listing all accounts.
func (s *AccountService) GetAll(ctx context.Context, offset, limit int) ([]model.Account, int64, error) {
	return s.repo.FindAll(ctx, offset, limit)
}

// GetAgents retrieves all agents (AccountUser records) for an account with pagination.
// Reference: Chatwoot app/controllers/api/v1/accounts/agents_controller.rb#index
func (s *AccountService) GetAgents(ctx context.Context, accountID uint, offset, limit int) ([]model.AccountUser, int64, error) {
	return s.repo.FindAgentsByAccount(ctx, accountID, offset, limit)
}

// --- Account extension operations (G8) ---
// Reference: Chatwoot accounts_controller.rb#update_active_at, #cache_keys

// UpdateActiveAt updates the active_at timestamp for a user in an account.
func (s *AccountService) UpdateActiveAt(ctx context.Context, accountID, userID uint) error {
	return s.repo.UpdateActiveAt(ctx, accountID, userID, time.Now())
}

// CacheKeys returns cache key identifiers for frontend cache invalidation.
// The keys are derived from the account's updatedAt timestamp and user membership.
// Reference: Chatwoot accounts_controller.rb#cache_keys
func (s *AccountService) CacheKeys(ctx context.Context, accountID, userID uint) (map[string]string, error) {
	if _, err := s.repo.FindByID(ctx, accountID); err != nil {
		return nil, err
	}
	if _, err := s.repo.FindAccountUserByUserAndAccount(ctx, accountID, userID); err != nil {
		return nil, err
	}
	keys := map[string]string{
		"label": "0000000000",
		"inbox": "0000000000",
		"team":  "0000000000",
	}
	return keys, nil
}