26 lines
1.2 KiB
Go
26 lines
1.2 KiB
Go
package csat
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import (
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"time"
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"github.com/gochat/gochat/internal/model"
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)
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// CsatSurveyResponse stores a customer satisfaction survey response.
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// Reference: Chatwoot CSAT survey response model — captures rating (1-5), feedback_message,
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// review_notes, and links to conversation/message/agent.
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type CsatSurveyResponse struct {
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model.Base
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AccountID uint `gorm:"index;not null" json:"account_id"`
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ConversationID uint `gorm:"index;not null" json:"conversation_id"`
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ContactID uint `gorm:"index;not null" json:"contact_id"`
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MessageID uint `gorm:"index;not null" json:"message_id"`
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AssignedAgentID *uint `gorm:"index" json:"assigned_agent_id,omitempty"`
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Rating int `gorm:"not null;check:rating >= 1 AND rating <= 5" json:"rating"` // 1-5
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FeedbackMessage string `gorm:"type:text" json:"feedback_message"`
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CsatReviewNotes string `gorm:"type:text" json:"csat_review_notes"`
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ReviewNotesUpdatedAt *time.Time `json:"review_notes_updated_at,omitempty"`
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ReviewNotesUpdatedByID *uint `json:"review_notes_updated_by_id,omitempty"`
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}
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func (CsatSurveyResponse) TableName() string { return "csat_survey_responses" } |