gochat/docs/CHATWOOT_PARITY_DEVELOPMENT_PLAN.md

Chatwoot Parity Development Plan

Updated: 2026-06-06

Goal

Build GoChat as a Go backend that can directly reuse the frontend from reference/chatwoot. The backend API, data contracts, side effects, permissions, and runtime behavior must match the local reference/chatwoot repository first. Existing docs are secondary when they conflict with the reference implementation.

Confirmed Decisions

• Frontend: reuse Chatwoot frontend directly. Backend compatibility is mandatory.
• Baseline: reference/chatwoot is the source of truth for routes, controllers, models, serializers, jobs, and service behavior.
• Immediate order: keep go test ./... green first, then deepen Chatwoot behavior parity.
• Search: final implementation must use Meilisearch. DB/LIKE search is not acceptable as the final engine.
• Enterprise scope: exclude SSO/SAML/LDAP/OIDC. Include the remaining paid features already present in planning and code: SLA, Audit, CustomRole, AgentCapacity, Captain/Copilot, CSAT, InboxLimit, automation, macros, assignment policies, and related limits/workflows.

Authoritative Tracking Contract

This file is the only active execution tracker. The .hermes/plans/* files and older reports under docs/ are retained as source notes, but any runnable work must be represented here before it is considered owned.

Decision axis	Locked rule	Tracking consequence
Product surface	Reuse the reference/chatwoot frontend without adapters.	Backend routes, payloads, status codes, pagination, errors, permissions, jobs, and realtime side effects must be Chatwoot-compatible.
Reference order	Local reference/chatwoot beats prior docs and assumptions.	Every parity slice records inspected reference controllers, Jbuilder views, models, jobs, and frontend API clients.
Test order	Keep the Go suite green before expanding behavior.	A checkpoint cannot close without focused tests, go test ./..., and git diff --check; docs-only checkpoints require at least git diff --check.
Search	Meilisearch is mandatory for final behavior.	DB search can exist only as explicit local fallback and must not be the production parity path.
Enterprise	SSO/SAML/LDAP/OIDC are out. All other paid features in this tracker are in.	SLA, Audit, CustomRole, AgentCapacity, Captain/Copilot, CSAT, InboxLimit, automation, macros, assignment policies, and limits stay tracked until verified or explicitly split.
Commit hygiene	Code, tests, generated route artifacts, and tracker updates land together.	If a route changes, regenerate docs/parity/gochat_routes.txt; if the tracked set changes, regenerate docs/parity/route_parity.md.

Hermes plan landing map:

Hermes source	Landed tracker area	Remaining rule
.hermes/plans/2025-05-24-global-search-meilisearch.md	Phase 1: Meilisearch Search Engine, B6 search payload parity, P5.3 durable search indexing.	Future search changes start from Meilisearch behavior and live-shape frontend consumers, not from DB fallback.
.hermes/plans/2026-05-24-automation-macro-csat.md	B8 CSAT, B9 automation/macro, P5.4/P5.5/P5.6/P5.12 durable automation/CSAT jobs, B12 enterprise smoke.	Future automation, macro, and CSAT gaps must be opened from fresh reference/chatwoot inspection or B12 smoke failures.
User-confirmed enterprise scope	Phase 4 enterprise feature completion, B7-B11, B12 enterprise smoke.	SSO/SAML/LDAP/OIDC stay excluded; no other paid-feature family may be silently dropped.

Hermes task landing checklist:

Source plan task family	Tracker owner	Current state	Follow-up trigger
Search config, engine interface, Meilisearch client, index settings, DB fallback	Phase 1, B6	Review. Meilisearch-first engine, bootstrap/settings, no-live tests, release-mode DB fallback rejection, and cmd/reindex_search guard are represented here.	Reopen only from live Meilisearch gate failure, frontend search payload drift, or reference/chatwoot search behavior not covered by B6.
Search indexing for conversations, messages, contacts, companies, articles	P5.3, B4, B6	Review. Service-layer indexing hooks, document builders, CRM search through Meilisearch, and entity/global payload shapes are tracked in the Commit Ledger.	Reopen when a model mutation path writes searchable data without indexing or when live smoke shows stale search results.
Automation rule CRUD, listener triggers, condition/action execution, external webhook/email actions	B9, P5.4	Review. Rule payloads, trigger coverage, execution logs, retryable external actions, durable team email, and enterprise add_sla action are tracked.	Reopen from fresh reference evidence for unsupported action params, trigger events, or failed B12 automation smoke.
Macro CRUD and execute side effects	B9, P5.5	Review. Macro serializers, permissions, action params, and display-ID conversation execution are tracked.	Reopen from macro frontend smoke failures or new reference action semantics.
CSAT account reports, public submit/update, resolved-conversation sends, downloads, channel templates	B8, P5.6	Review. CSAT response/report payloads, public lock behavior, resolve-triggered survey send, CSV download, and queued channel templates are tracked.	Reopen from CSAT live smoke failures, provider-template status drift, or new reference survey settings.
Enterprise feature set excluding SSO/SAML/LDAP/OIDC	B7-B11, B12	Review. SLA, audit, custom roles, limits/capacity, Captain/Copilot, CSAT, automation/macros, and assignment policies have explicit tracker rows and current implementation checkpoints.	Reopen or split only from reused frontend failures or current reference/chatwoot evidence.
Reused Chatwoot frontend verification	B12, Phase 7	Review. API, browser, enterprise API, and enterprise browser smoke harnesses are checked in; live execution remains environment-dependent.	Run when PostgreSQL, Redis, Meilisearch, GoChat, Vite, and Chrome are available; every failure becomes a named slice.

Current Baseline

• Current tracking checkpoint: 2026-06-06 Notion integration destroy parity checkpoint, prepared as feat(integrations): align notion parity.
• Latest implementation checkpoint: this checkpoint, prepared as feat(integrations): align notion parity.
• Latest documentation/tooling checkpoint: this tracker update for P3.24 plus the landed parity tracker history; this document is the active follow-up plan and supersedes .hermes/plans/*.
• Plan landing status: complete for the current known Hermes plans and user-confirmed scope. Future work should update this file directly instead of opening a parallel tracker.
• Worktree status at this implementation checkpoint: Notion account destroy from reference/chatwoot/config/routes.rb:379, Api::V1::Accounts::Integrations::NotionController, Notion callback specs, and reused dashboard integrations API are implemented. GoChat now exposes no-trailing and trailing Notion destroy routes, finds OAuth callback-created hooks by app_id: notion with legacy hook_type fallback, and returns Chatwoot-compatible empty 200 OK deletes. Live API/browser/enterprise smoke still needs the full PostgreSQL/Redis/Meilisearch/GoChat/Vite/Chrome stack.
• Next executable implementation checkpoint: continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke from fresh reference/smoke evidence.
• go test ./... passes when run outside the restricted socket sandbox; focused Shopify handler/service tests pass in the sandbox.
• Route dump succeeds with 941 registered routes after Notion no-trailing destroy tracking.
• Route parity artifacts now exist under docs/parity/ and are generated by cmd/route_parity.
• Tracked frontend-critical route audit covers 404 Chatwoot routes: 391 exact, 0 method-compatible, 13 parameter-compatible, 0 missing. The 13 parameter-compatible routes are Gin-internal parameter-name differences for nested AgentCapacityPolicy users/inbox limits, dashboard app member :id names, plus the public article .md/.png suffixes served through the same external article route dispatcher.
• /api/v1/widget stubs are burned down and public inbox/contact/conversation/message core flows are backed by real handlers.
• Handler test stability fixes are committed into the baseline before feature parity work continues.
• .codegraph/ is generated indexing output and is not part of tracked product code.

Planning Control Board

This document is the active tracker. The older Hermes plans remain source notes only; each future slice must be represented here before or inside the matching implementation commit.

Current operating rules:

• Implement from the local reference/chatwoot source first, then update this tracker with the exact files or behavior inspected.
• Keep each checkpoint small enough to verify with focused tests plus go test ./....
• Commit implementation and documentation together unless the checkpoint is explicitly documentation-only.
• Do not mark a slice Done while side effects, async jobs, permission gates, payload shape, or frontend smoke coverage are still untracked.
• Search-related work must target Meilisearch; DB fallback is only a local development escape hatch.
• SSO, SAML, LDAP, and OIDC are excluded; all other enterprise features remain in scope.

Next ordered checkpoints:

Order	Slice	Required outcome	Primary verification
1	Phase 2/3 audit pass	Route/controller/serializer drift found by B12 or new reference inspection is captured as named slices, not free-form TODOs.	Regenerated route parity artifacts and fixture-backed serializer tests.
2	Phase 6 placeholder burn-down	Remaining account/contact/conversation/message/inbox placeholder handlers are either real Chatwoot-compatible flows or explicitly tracked as unsupported reference gaps.	rg placeholder audit, route smoke, and endpoint-family tests.
3	B12 optional live smoke	Run the checked smoke harness in a full PostgreSQL/Redis/Meilisearch/Vite/Chrome environment and turn failures into named slices.	docs/parity/frontend_smoke_report.md pass/fail entries linked to owners.

Execution queue for the next agent turn:

Order	Slice ID	Why now	Required commit contents
1	Phase 2/3 drift audit	Route parity is currently green for the tracked set, but only fresh reference/frontend inspection proves the next missing reused-frontend path.	Named drift rows with inspected reference files, fixture tests where behavior is known, regenerated route artifacts if the route set changes.
2	Phase 6 placeholder audit	chatwootParityStub remains only as webhook nil-handler fallback, but every audit result must stay recorded so no frontend-critical stub becomes ownerless.	rg audit result, either a burn-down implementation or explicit non-frontend fallback classification, focused tests if code changes.
3	B12 live smoke	The harness is checked in; live pass/fail still needs the full PostgreSQL/Redis/Meilisearch/Vite/Chrome stack.	Updated smoke report with command, environment, failures, and linked owner rows.

Slice lifecycle:

State	Meaning	Allowed next move
Todo	Reference evidence exists, but no Go implementation is started.	Move to Doing only after owner files and tests are identified.
Doing	Code or docs are being changed in the current checkpoint.	Move to Review after focused tests, full suite or documented blocker, git diff --check, and tracker update.
Review	Implemented and verified locally; optional live smoke may still reveal follow-up work.	Move to Done only when reused frontend or parity fixtures cover the route family and no linked blockers remain.
Done	Behavior is covered, docs are current, and no known frontend-critical drift remains for the slice.	Reopen only from new reference/chatwoot or smoke evidence.

Handoff Contract

This checkpoint is intended to make the development plan complete enough to track without reading Hermes notes first.

• P5.13b scheduled/cached analytics is now in Review. B9.3 is also in Review: current reference/chatwoot automation actions expose no delayed action parameter; scheduled root jobs are already covered by P5.12; this checkpoint completes remaining automation action side effects with durable team-email jobs and enterprise add_sla. B12 has repeatable API/browser/enterprise smoke harnesses in Review; optional live failures should be converted into named slices instead of blocking Phase 5 job work.
• The Hermes search plan is fully represented by Phase 1/B6. Future search changes must be Meilisearch-first and must not reintroduce production DB fallback.
• The Hermes automation/macro/CSAT plan is fully represented by B8/B9 and Phase 5. Durable delayed execution is closed for the current reference because no explicit delayed action params exist; future delayed-action changes should be opened only from new reference or smoke evidence. Channel-specific template delivery is in Review.
• Enterprise scope is fixed: SLA, Audit, CustomRole, AgentCapacity, Captain/Copilot, CSAT, InboxLimit, automation, macros, assignment policies, and related limits/workflows are in scope; SSO/SAML/LDAP/OIDC are out of scope.
• Every future commit must update one of: the Current Baseline, Commit Ledger, active B-slice board, Phase 5 backlog, B12 smoke report link, or Progress Log.

Open work after the current checkpoint:

Area	Next concrete action	Tracking location	Done boundary
Phase 5 jobs	Keep B9.3 in Review and open only evidence-backed drift slices for new async gaps.	Phase 5: Background Jobs And Integrations	Automation tests prove remaining action side effects and reference inspection proves no delayed action params remain.
B12 smoke	Run optional live API/browser/enterprise smoke in a full PostgreSQL/Redis/Meilisearch/Vite environment and convert failures into named slices.	B12 reused frontend verification breakdown	docs/parity/frontend_smoke_report.md records checked pass/fail results and maps failures to slices.
P3.7 help center	Portal, category, article route/payload parity, and enterprise article bulk translation are in Review for the inspected dashboard client paths.	Open Checkpoint Contracts, Phase 3	Reused Chatwoot help-center dashboard clients can call portal/category/article APIs and bulk article translation without adapters.
Phase 2/3 drift	Help-center portal/category/article routes from routes.rb:385-404, account Dyte integration routes from routes.rb:357-358, and dashboard app routes from routes.rb:130 are now in the tracked critical set; expand the next route/serializer fixtures only from B12 failures or fresh reference/frontend inspection.	Phase 2, Phase 3, docs/parity/	Route parity remains 0 missing for tracked frontend routes; serializers have reference fixtures.
Phase 6 placeholders	Re-run placeholder audit and burn down any frontend-reachable stub.	Phase 6: Core Product Placeholder Burn-down	Stub list has no reused-frontend critical path without a named owner.

Execution Snapshot

Phase	Name	Status	Blocking gaps
Phase 0	Test and route baseline	Done	none
Phase 1	Meilisearch search engine	Review	B6 payload parity, optional live gate, and DB-fallback hardening are implemented; an actual live Meilisearch run is optional and environment-dependent
Phase 2	Route and controller parity audit	Doing	Ruby/Bundler unavailable, so Chatwoot route extraction currently uses static routes.rb fallback
Phase 3	Data and serializer parity	Doing	JSON fixture coverage is partial and still endpoint-family based
Phase 4	Enterprise feature completion	Review	B7, B8, B9, B10, and B11 are in Review; B12 reused frontend smoke harnesses exist and optional live runs can expose follow-up slices
Phase 5	Background jobs and integrations	Review	P5.1/P5.2/P5.3/P5.4/P5.5/P5.6/P5.7/P5.8/P5.9/P5.10/P5.11/P5.12 durable worker, event dispatch, search indexing, automation delivery, macro, CSAT survey/template, SLA scan, contact export, inbound webhook persistence, outbound/provider delivery status, Captain document sync/crawl/response/embedding/Copilot/conversation responses, conversation maintenance, message status update, account bulk-action cores, P5.13 analytics rollups/timeseries, and B9.3 delayed-action reference closure are in Review; further work should be named drift from smoke/reference evidence
Phase 6	Core placeholder burn-down	Review	refreshed docs/parity/placeholder_audit.md shows only public webhook nil-handler fallbacks still call chatwootParityStub; no reused-frontend critical account/contact/conversation/message/inbox/widget/public path is ownerless
Phase 7	Verification harness	Review	B12.1 boot/readiness, B12.2a API assertions, B12.2b browser smoke harness, B12.3a enterprise API assertions, and B12.3b enterprise browser route navigation exist; optional live Meilisearch/full-browser runs remain environment-dependent

Active Remaining Work Board

This table is the shortest authoritative handoff view. If an older lower section still says a completed checkpoint is Todo, prefer this board and update the older row in the same commit that touches that area.

Priority	Workstream	Current state	Next checkpoint	Commit close rule
0	P3.27 Notion integration destroy parity	Implemented for reused dashboard Notion integration disconnect flow: no-trailing and trailing destroy routes are registered, the account route is tracked from routes.rb:379, OAuth callback-created hooks are found by app_id: notion with legacy hook-type fallback, and delete returns empty 200 OK instead of a local success/message envelope.	Keep in Review; reopen only if live Notion OAuth/disconnect smoke exposes feature-gate drift, callback-created hook shape drift, or frontend delete error handling beyond the inspected controller/spec/frontend contract.	Focused Notion handler/service tests, route dump/parity regeneration (941 routes; 391 exact, 13 parameter-compatible, 0 missing out of 404), full go test ./..., and git diff --check must pass before commit.
0	P3.26 Shopify integration parity	Implemented for reused dashboard Shopify integration and customer-order panel: no-trailing and trailing destroy routes are registered, auth returns raw { redirect_url }, missing shop domains return Chatwoot's 422 { error: "Shop domain is required" }, orders returns raw { orders: [...] }, account-scoped contacts are required, contacts without email/phone return 422 { error: "Contact information missing" }, Shopify customers/search and orders REST calls are made through fakeable clients, order payloads include admin_url, callback-created hooks are found by app_id: shopify, and delete returns empty 200 OK.	Keep in Review; reopen only if live Shopify OAuth/order smoke exposes token/session setup drift, REST API version drift, Shopify error-body wording, or frontend order payload drift beyond the inspected controller/helper/spec/frontend contract.	Focused Shopify handler/service tests, route dump/parity regeneration (940 routes; 390 exact, 13 parameter-compatible, 0 missing out of 403), sandbox package tests, escalated full go test ./..., and git diff --check passed.
0	P3.25 Linear integration parity	Implemented for reused dashboard Linear issue flow: no-trailing and trailing destroy routes are registered, teams/team_entities/search/linked/create/link/unlink return raw Chatwoot payloads, provider errors return 422 { error }, blank search returns Chatwoot's exact search-string error, requests proxy Linear GraphQL via fakeable clients, delete revokes Linear tokens and returns empty 200 OK, create/link/unlink resolve conversations by account display ID, conversation links use the reused frontend URL, and successful mutations create Chatwoot-style Linear activity messages.	Keep in Review; reopen only if live Linear OAuth/GraphQL smoke exposes token refresh behavior, GraphQL query/mutation field drift, activity job queue semantics, or frontend payload drift beyond the inspected controller/processor/client/spec contract.	Focused Linear handler/service tests, route dump/parity regeneration (939 routes; 387 exact, 13 parameter-compatible, 0 missing out of 400), sandbox package tests, escalated full go test ./..., and git diff --check passed.
0	P3.24 Slack integration parity	Implemented for reused dashboard Slack settings flow: no-trailing and trailing singleton routes are registered for create/update/delete, PUT and PATCH update both work, create accepts frontend code and exchanges it for a Slack access token, hooks are persisted with app_id: slack and disabled status, update accepts frontend reference_id, fetches real private/public Slack channels with pagination, joins public channels, persists reference_id/settings.channel_name/status, create/update return raw Chatwoot app payloads with hooks, list-all returns raw channel arrays, invalid channels return Chatwoot's 422 { error }, and delete returns empty 200 OK.	Keep in Review; reopen only if live Slack OAuth/channel smoke exposes OAuth redirect, provider error, app serializer, or Slack channel pagination drift beyond the inspected controller/builder/spec/frontend contract.	Focused Slack handler/service tests, route dump/parity regeneration, sandbox focused go test, escalated full go test ./..., and git diff --check passed.
0	P3.23 nested contact inbox creation API	Implemented for Chatwoot nested contact inbox creation: raw JSON/form/query params are accepted, contact and inbox are account-scoped, missing source IDs are generated through Chatwoot channel rules, duplicate contact+inbox+source rows are returned idempotently, hmac_verified is persisted on creation, and the response is raw { source_id, inbox } rather than the local model/envelope.	Keep in Review; reopen only if live CRM/new-conversation smoke exposes inbox access-policy, unsupported channel, or serializer drift beyond the inspected controller/builder/Jbuilder contract.	Focused nested ContactInbox handler/service/repository tests, route parity check, full go test ./..., and git diff --check passed.
1	P3.2a invitation/confirmation mail parity	Implemented for current non-SSO reference behavior: profile resend is no longer a TODO-only log, new invited agents and unconfirmed invited profile resends generate reset-password invitation links, normal unconfirmed profile resends generate confirmation links, users.unconfirmed_email is modeled for email-update routing, and fakeable/environment SMTP mailers keep default tests offline.	Keep in Review; reopen only if reused frontend smoke or fresh reference evidence exposes additional Devise confirmation states outside excluded SSO/SAML/LDAP/OIDC variants.	Focused profile and agent invitation tests, combined handler/service/repository/router/migrate/app tests, full go test ./..., and git diff --check passed.
2	Phase 2/3 drift	Tracked route parity is 0 missing for the current 404-route critical set; dashboard /app shell routes from routes.rb:19-20, .well-known app association and custom-domain challenge routes from routes.rb:657-660, Twilio callback routes from routes.rb:639-640, enterprise Twilio voice routes from routes.rb:643-646, root Linear/Shopify/Notion OAuth callback routes from routes.rb:630/634/654, root Twitter/Google/Microsoft/Instagram/TikTok callback routes from routes.rb:626/649-652, assignment policy routes from routes.rb:306-313, help-center portal/category/article routes from routes.rb:385-404, public help-center portal/sitemap/article/category/search/article-detail routes from routes.rb:590-601, enterprise contact outbound voice call from routes.rb:216, account agent-bot routes from routes.rb:94-97, account webhook routes from routes.rb:342, account integration app/hook routes from routes.rb:345-348, account Slack routes from routes.rb:350-352, account Dyte routes from routes.rb:357-358, account Shopify routes from routes.rb:361-364, account Linear routes from routes.rb:365-373, account Notion route from routes.rb:379, dashboard app routes from routes.rb:130, canned response routes from routes.rb:114, notification subscription routes from routes.rb:440, team/team-member routes from routes.rb:296-300, conversation participant routes from routes.rb:150, conversation direct upload route from routes.rb:151, conversation draft message routes from routes.rb:152, conversation inbox assistant route from routes.rb:165, conversation reporting events route from routes.rb:166, and account reporting events route from routes.rb:234 are now explicitly tracked. Notification list/action serializers, user notification-settings raw payloads, campaigns raw payload/display-id routes, Devise password reset/confirmation payloads, CRM shared attachment payloads plus fixed 100-row attachment pagination, account/settings payloads, assignable-agent payloads, agent index full-list behavior, agent create/update/delete defaults/errors/scope, account agent-bot route/payload/mutation behavior, account webhook payload/mutation behavior, integration app/hook payload behavior, account Slack OAuth/channel payload behavior, account Dyte create/join payload behavior, account Shopify customer-order payload behavior, account Linear GraphQL issue payload behavior, account Notion destroy behavior, dashboard app raw payload/serializer behavior, canned response raw payload/search/delete behavior, notification subscription payload behavior, team update/frontend route behavior, conversation participant route/payload/final-set update behavior, conversation direct upload ActiveStorage behavior, conversation draft message Redis-key-equivalent behavior, conversation inbox assistant Copilot payload behavior, conversation reporting-event raw array behavior, account reporting-events payload/filter/pagination behavior, label CRUD payloads, custom filters, custom attribute definitions, contact outbound voice calls, assignment policy CRUD and inbox binding payloads, Twilio inbound/status callbacks, enterprise Twilio voice callbacks, Linear/Shopify/Notion root integration callbacks, Shopify OAuth auth redirects, root channel OAuth callbacks, help-center portal/category/article payloads, dashboard app shell route behavior, app association JSON payloads, Cloudflare custom hostname verification, public widget popular-article lists, public help-center category list/show payloads, public portal show/default-locale payloads, public portal search payloads, public article show/markdown/tracking routes, and public sitemap XML now match the inspected Chatwoot contract.	Continue the next evidence-backed route/controller/serializer drift after Notion parity or from B12 findings.	Regenerate parity artifacts when routes change and add endpoint-family fixture tests.
3	Phase 6 placeholder audit	Widget/public/webhook critical placeholders are burned down; inbox WhatsApp health/register-webhook and sync-template drift are closed; refreshed docs/parity/placeholder_audit.md shows only webhook nil-handler fallbacks still call chatwootParityStub; dashboard conversation transcript/custom-attribute response drift and message retry status drift are closed.	Keep in Review; reopen only if fresh rg, route smoke, or B12 finds a frontend-reachable placeholder/stub in account/contact/conversation/message/inbox/widget/public paths.	rg placeholder audit and scripts/parity_frontend_smoke.sh --check are recorded; no reused-frontend blocker is ownerless.
4	P3.9 account agent-bot API	Implemented for the reused dashboard AgentBots settings route with no-trailing-slash routes, PATCH update, raw Jbuilder-style payloads, account mutation scope, system-bot show/list visibility, empty 200 OK delete, and full reset/avatar action payloads.	Keep in Review; reopen only if live settings smoke exposes avatar upload storage or administrator-secret gating drift.	Focused AgentBot handler tests, service/router focused tests, route dump/parity regeneration, full go test ./..., and git diff --check passed.
5	P3.10 account webhooks API	Implemented for the reused dashboard Webhooks settings route with PATCH update, Chatwoot { payload } list/mutation serializers, nested { webhook: ... } bodies, generated secret, account-scoped mutations, URL/subscription validation, optional inbox serialization, and empty 200 OK delete.	Keep in Review; reopen only if live settings smoke exposes audit writer or delivery-signature drift beyond the existing delivery service boundary.	Focused webhook handler/service/router tests, migration test, route dump/parity regeneration, full go test ./..., and git diff --check passed.
6	P3.11 account integrations apps/hooks API	Implemented for reused dashboard integrations settings with { payload: [...] } app index, raw app/show and hook mutation payloads, raw or nested create/update bodies, account-scoped hook show/update/delete, persisted app_id/reference_id, reference app catalog seed additions, app hook/settings schema serializers, hook boolean status, account/inbox hook_type, and empty 200 OK delete.	Keep in Review; reopen if live settings smoke exposes app feature-flag activation, app-specific credential validation, or provider setup side effects beyond this generic hooks boundary.	Focused integration hook handler/service tests, migration/router/route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed.
7	P3.12 account Dyte integration API	Implemented for the reused dashboard VideoCallButton/Dyte flow: account-scoped create meeting and add-participant routes are registered, route parity tracks routes.rb:357-358, Dyte credentials are loaded from account integration hooks, create_a_meeting creates a Chatwoot integrations outgoing message with meeting content attributes, and add-participant returns Dyte token payloads while rejecting non-integration messages with the reference error.	Keep in Review; reopen if live smoke exposes provider payload/status-code drift or frontend message serializer gaps beyond the fakeable Dyte boundary.	Focused Dyte service and handler tests, combined handler/service/router/app/route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed.
8	P3.13 dashboard apps API	Implemented for the reused dashboard integration settings route: dashboard app CRUD routes are tracked, raw frontend bodies and Rails-style wrappers are accepted, list/show/create/update return the Chatwoot dashboard-app partial fields only, show/update/delete are account-scoped, content validation requires at least one { type: "frame", url: "http(s)://..." }, and delete returns 204.	Keep in Review; reopen if live settings smoke exposes error-body wording or iframe content validation drift beyond the current reference schema.	Focused dashboard app handler/service tests, combined handler/service/repository/router/route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed.
9	P3.14 canned responses API	Implemented for the reused dashboard canned-response settings flow: raw frontend bodies and Rails-style wrappers are accepted, no-trailing-slash frontend aliases and PATCH update are registered, list/search return raw arrays, create/update/show return raw Chatwoot fields, search uses search= and Chatwoot ranking, update/delete are account-scoped, and delete returns empty 200 OK.	Keep in Review; reopen only if live settings smoke exposes validation/error wording or non-frontend compatibility alias drift beyond the current reference contract.	Focused canned handler/service tests, combined handler/canned/router/route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed.
10	P3.15 notification subscriptions API	Implemented for the reused dashboard push helper: user-scoped singular POST/DELETE /api/v1/notification_subscriptions is tracked, raw frontend bodies plus { notification_subscription: ... } wrappers are accepted, browser push identifiers derive from subscription_attributes.endpoint, FCM identifiers derive from device_id/push_token, existing identifiers move/update to the current user, create returns raw Chatwoot subscription JSON with string subscription_type, and destroy returns empty 200 OK whether or not a matching push_token exists.	Keep in Review; reopen only if live browser push smoke exposes service-worker registration or mobile FCM attribute drift beyond the current reference builder/controller contract.	Focused notification subscription handler tests, service/repository/router/route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed.
11	P3.16 teams frontend routes	Implemented for reused dashboard team settings: no-trailing-slash GET/POST /teams and GET/POST/PATCH/DELETE /teams/:team_id/team_members aliases are registered, and frontend PATCH /teams/:team_id update now reaches the Chatwoot team serializer response.	Keep in Review; reopen only if live team settings smoke exposes team show/store payload drift or team-member authorization/status-code differences beyond the inspected controller/Jbuilder contract.	Focused TeamHandler PATCH test, router/route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed.
12	P3.17 conversation participants API	Implemented for reused dashboard conversation sidebar calls: singleton GET/POST/PATCH/PUT/DELETE /conversations/:conversation_id/participants routes are tracked and registered without the trailing slash, list/create/update return raw Chatwoot agent arrays, create accepts user_ids, update treats user_ids as the final participant set, and destroy returns empty 200 OK.	Keep in Review; reopen only if live conversation sidebar smoke exposes participant authorization or agent serializer drift beyond the inspected controller/Jbuilder contract.	Focused ConversationParticipant handler/service tests, router/route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed.
13	P3.18 conversation direct uploads API	Implemented for reused dashboard composer uploads: POST /conversations/:conversation_id/direct_uploads is tracked and registered, ActiveStorage blob metadata returns raw signed_id/direct_upload JSON, the returned local PUT URL stores bytes under account-scoped direct uploads, and conversation lookup uses display ID with legacy ID fallback.	Keep in Review; reopen only if live composer upload smoke exposes ActiveStorage header/status/storage drift beyond the inspected controller/frontend contract.	Focused upload handler/service/router/route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed.
14	P3.19 conversation inbox assistant API	Implemented for reused dashboard Copilot state: GET /conversations/:conversation_id/inbox_assistant is tracked and registered, conversation lookup uses display ID with legacy ID fallback, account-scoped captain_inboxes binds the inbox to a Captain assistant, and responses are exactly { assistant: { id, name } } or { assistant: null }.	Keep in Review; reopen only if live conversation/Copilot smoke exposes feature-flag, authorization, or serializer drift beyond the inspected enterprise controller/store contract.	Focused ConversationCrud handler tests, service/router/route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed.
15	P3.20 conversation draft messages API	Implemented for Chatwoot's singular draft-message route: GET/PATCH/PUT/DELETE /conversations/:conversation_id/draft_messages are tracked and registered without a draft ID, conversation lookup uses display ID with legacy ID fallback, show returns raw { has_draft, message }, update upserts the nested draft_message.message, and delete returns empty 200 OK.	Keep in Review; reopen only if live conversation composer smoke exposes Redis-backed multi-agent or authorization drift beyond the inspected controller/spec contract.	Focused DraftMessage handler/service/repository/router/route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed.
16	P3.21 conversation reporting events API	Implemented for Chatwoot enterprise conversation reporting events: GET /conversations/:conversation_id/reporting_events is tracked and registered, conversation lookup uses display ID with legacy ID fallback, events are account/conversation scoped and ordered by created_at ASC, and the response is the raw _reporting_event array with id/name/value/value_in_business_hours/event_start_time/event_end_time/account_id/inbox_id/user_id/conversation_id/created_at/updated_at.	Keep in Review; reopen only if live enterprise conversation analytics smoke exposes pagination, authorization, or serializer drift beyond the inspected enterprise controller/Jbuilder contract.	Focused Conversation handler tests, combined handler/service/repository/router/route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed.
17	P3.22 account reporting events API	Implemented for Chatwoot enterprise account reporting events: GET /reporting_events is tracked and returns { payload, meta }, accepts optional Unix since/until, inbox_id, user_id, and name filters, orders newest first, paginates at 25 rows per page, and serializes each row through the same _reporting_event field shape.	Keep in Review; reopen only if live enterprise reports/audit smoke exposes admin-authorization, includes, or date-range drift beyond the inspected controller/spec contract.	Focused ReportingEvent handler tests, combined handler/service/repository/router/route-parity tests, route parity regeneration, full go test ./..., and git diff --check passed.
16	P6.8 contact outbound voice call	Implemented for the reused dashboard route with Twilio voice-enabled inbox validation, assigned-inbox check, open-conversation reuse, ContactInbox/conversation/call/message persistence, and Chatwoot response shape.	Keep in Review; reopen only if live smoke exposes provider initiation/status-update drift beyond the fakeable persisted boundary.	Focused contact call tests, route dump/parity regeneration, full go test ./..., and git diff --check passed.
17	B12 optional live smoke	API/browser/enterprise smoke commands are checked in; live runs need PostgreSQL, Redis, Meilisearch, Vite, and Chrome.	Run full live smoke when environment is available and map failures to the board.	docs/parity/frontend_smoke_report.md records pass/fail and linked owners.
18	B9.3 delayed automation actions	Current reference exposes no delayed automation action params; scheduled-item work is already P5.12; send_email_to_team is durable and add_sla mutates conversation/applied SLA state.	Keep automation drift closed if future reference/smoke exposes delayed params or unsupported action shapes.	Automation worker/action fixtures verify queued team email replay, retry visibility through worker jobs, and SLA action idempotency.
19	P5.13 reports/analytics	P5.13a derives visible report aggregates from persisted rows; P5.13b adds lazy rollup freshness, durable day rollup jobs, and /reports metric timeseries.	Keep report drift closed as frontend smoke or reference inspection exposes additional metrics.	Report fixtures verify timeseries values, cache/freshness behavior, and no hidden placeholder JSON.

Open Checkpoint Contracts

These rows are the executable development plan from this point forward. A checkpoint is not closed until its row is updated with the commit, reference files inspected, and verification output.

ID	Owner files	Reference files	Work to land	Exit gate
P3.24 Slack integration parity	internal/handler/api/v1/slack_integration_handler.go, internal/service/slack_integration_service.go, internal/repository/integration_hook_repo.go, internal/handler/api/v1/integration_hook_handler.go, cmd/route_parity/main.go, Slack handler/service tests	reference/chatwoot/config/routes.rb:350-352, reference/chatwoot/app/controllers/api/v1/accounts/integrations/slack_controller.rb, reference/chatwoot/lib/integrations/slack/hook_builder.rb, reference/chatwoot/lib/integrations/slack/channel_builder.rb, reference/chatwoot/app/views/api/v1/accounts/integrations/slack/create.json.jbuilder, reference/chatwoot/app/views/api/v1/accounts/integrations/slack/update.json.jbuilder, reference/chatwoot/app/views/api/v1/models/_app.json.jbuilder, reference/chatwoot/app/views/api/v1/models/_hook.json.jbuilder, reference/chatwoot/spec/requests/api/v1/accounts/integrations/slack_request_spec.rb, reference/chatwoot/app/javascript/dashboard/api/integrations.js, reference/chatwoot/app/javascript/dashboard/store/modules/integrations.js	Done. Chatwoot Slack singleton behavior is implemented for the reused dashboard flow: frontend no-trailing POST/PATCH/DELETE routes and Rails PUT update are registered alongside trailing aliases; create accepts code/inbox_id, exchanges OAuth against Slack, persists disabled app_id: slack hooks with access tokens; update accepts reference_id, fetches private/public Slack channels with cursor pagination, joins public channels, persists reference_id, settings.channel_name, and enabled status only when the channel exists; create/update return the raw app partial with hooks; list-all returns raw Slack channel arrays; invalid channel returns 422 { error: "Invalid slack channel. Please try again" }; delete returns empty 200 OK.	Review by feat(integrations): align slack parity; focused handler tests cover no-trailing create raw app payload, empty delete, and PUT route availability; service tests cover OAuth exchange redirect/body, disabled hook creation, channel fetch/update/join, invalid/not-found, and raw channel lists through a fake Slack client; route parity is 379 exact, 13 parameter-compatible, 0 missing out of 392; escalated full go test ./... and git diff --check passed.
P3.23 nested contact inbox creation parity	internal/handler/api/v1/contact_handler.go, internal/service/contact_inbox_service.go, internal/repository/contact_inbox_repo.go, internal/handler/api/v1/crm_serializer.go, internal/router/router.go, cmd/route_parity/main.go, nested contact inbox handler/service/repository tests	reference/chatwoot/config/routes.rb:212, reference/chatwoot/app/controllers/api/v1/accounts/contacts/contact_inboxes_controller.rb, reference/chatwoot/app/controllers/concerns/hmac_concern.rb, reference/chatwoot/app/builders/contact_inbox_builder.rb, reference/chatwoot/app/views/api/v1/accounts/contacts/contact_inboxes/create.json.jbuilder, reference/chatwoot/app/views/api/v1/models/_contact_inbox.json.jbuilder, reference/chatwoot/spec/controllers/api/v1/accounts/contacts/contact_inboxes_controller_spec.rb	Done. Chatwoot ContactInboxBuilder behavior is implemented for POST /api/v1/accounts/:account_id/contacts/:contact_id/contact_inboxes: raw JSON/form/query params provide inbox_id, optional source_id, and hmac_verified; contact and inbox resolution is account-scoped; missing source IDs are generated by supported channel (api/web_widget UUID, email, sms phone, whatsapp phone without +, twilio sms/whatsapp medium); existing contact+inbox+source rows are returned idempotently; hmac_verified is set on creation; tokens are generated; inbox is preloaded; and the response is only { source_id, inbox: inbox_slim }.	Review by feat(contacts): align contact inbox creation; focused handler tests cover raw payload shape, HMAC creation, generated source IDs, email idempotency, cross-account inbox rejection, and missing-phone Twilio failure; service tests cover WhatsApp/Twilio generation and idempotency; repository tests cover contact+inbox+source lookup; route parity, full go test ./..., and git diff --check passed.
P3.2a invitation/confirmation mail parity	internal/service/profile_service.go, internal/service/profile_confirmation_mailer.go, internal/handler/api/v1/profile_handler.go, internal/service/agent_service.go, internal/repository/agent_repo.go, internal/model/user.go, migrations/000032_add_users_unconfirmed_email.*, profile/agent handler tests	reference/chatwoot/app/controllers/api/v1/accounts/agents_controller.rb, reference/chatwoot/app/builders/agent_builder.rb, reference/chatwoot/app/views/devise/mailer/confirmation_instructions.html.erb, reference/chatwoot/spec/mailers/confirmation_instructions_spec.rb, reference/chatwoot/spec/enterprise/mailers/devise_mailer_spec.rb for non-SAML invitation wording only	Done. A shared fakeable confirmation mailer builds Chatwoot-shaped confirmation/invitation payloads; profile resend persists confirmation/reset tokens and delivers no-op/confirmation/invitation states; newly created invited agents get workspace invitation mail; unconfirmed_email is modeled for email-update branch routing; environment SMTP remains a no-op when not configured. SSO/SAML/LDAP/OIDC mail variants stay excluded.	Review by feat(profile): send confirmation invitations; focused tests cover confirmed no-op, normal confirmation mail, invited workspace invitation mail, agent creation/inviter context, hashed reset-token persistence, and no network in default tests; full go test ./... and git diff --check passed.
P5.11a Captain document crawl/schedule	internal/service/captain_document_service.go, internal/service/captain_document_worker.go, internal/app/bootstrap.go	reference/chatwoot/enterprise/app/jobs/captain/documents/crawl_job.rb, schedule_syncs_job.rb, perform_sync_job.rb, Firecrawl/simple parser jobs	Durable schedule/crawl producers and handlers with fakeable crawl/parser boundaries. Missing provider config is a failed crawl_disabled state, not placeholder success.	Review by feat(captain): queue document crawl jobs; focused worker tests prove enqueue, replay, account scope, idempotent scheduler, and disabled/failure states.
P5.11b Captain response/embedding fan-out	Captain document/assistant-response services and repositories, Meilisearch/embedding boundaries	response_builder_job.rb, enterprise/app/jobs/captain/llm/update_embedding_job.rb, FAQ generator/embedding services	Queue FAQ response generation after successful document content changes, reset unedited responses, create/update assistant responses, and fan out embedding update work behind fakeable LLM gates.	Review by feat(captain): queue response embedding jobs; tests cover response reset/create, embedding-disabled retry, fake embedding success, account scope, and no external network in default tests.
P5.11c Copilot and conversation response jobs	internal/service/copilot_service.go, internal/service/copilot_response_worker.go, internal/service/captain_conversation_service.go, internal/service/message_service.go, internal/app/bootstrap.go	enterprise/app/jobs/captain/copilot/response_job.rb, enterprise/app/jobs/captain/conversation/response_builder_job.rb, enterprise/app/services/captain/copilot/chat_service.rb, enterprise/app/services/enterprise/message_templates/hook_execution_service.rb, enterprise/app/models/copilot_message.rb	Queue assistant replies after Copilot user messages and Captain pending-conversation triggers. Persist assistant messages, enqueue Captain conversation replies/handoff messages, open handoff conversations, and keep fakeable provider disabled/failure states observable through durable retry.	Review by feat(captain): queue copilot response jobs; focused tests cover Copilot enqueue/persist/fallback/retry, Captain conversation enqueue/handoff/retry/non-pending skip, and service/worker/app package replay.
P5.13a analytics placeholder burn-down	internal/service/analytics_service.go, internal/service/analytics_query_helpers.go, live/report handlers	Chatwoot live_reports_controller.rb, reports_controller.rb, BotMetricsBuilder, InboxLabelMatrixBuilder, FirstResponseTimeDistributionBuilder, OutgoingMessagesCountBuilder	Replace frontend-visible zero/empty placeholder responses for live conversations, grouped live conversations, bot summary/metrics, conversation summary, inbox-label matrix, first-response distribution, and outgoing-message counts with persisted conversation/message/reporting-event queries.	Review by feat(reports): derive analytics aggregates; focused service/handler tests prove non-zero values from persisted rows and rg finds no placeholder TODOs in these methods.
P5.13b scheduled/cached analytics	internal/service/analytics_service.go, internal/service/analytics_query_helpers.go, internal/service/reporting_rollup_worker.go, internal/service/reporting_rollup_service.go, report handlers/services, worker bootstrap	Chatwoot report controllers/services used by dashboard analytics, Reports::DataSource, reporting rollup/backfill jobs	Wire scheduled or lazy cached rollup freshness/idempotency and route GET /reports to metric timeseries instead of the summary handler. Define freshness rules for expensive rollups.	Review by feat(reports): add analytics timeseries rollups; report fixtures prove timeseries values are derived from persisted conversations/messages/reporting events, rollups refresh idempotently, durable reporting:rollup_day jobs replay, and hidden placeholder report JSON does not reappear.
P3.6 label CRUD payload parity	internal/handler/api/v1/label_handler.go, internal/service/tag_service.go, internal/model/tag.go, internal/repository/tag_repo.go, migrations, label handler/service tests	reference/chatwoot/app/controllers/api/v1/accounts/labels_controller.rb, app/views/api/v1/accounts/labels/*.json.jbuilder, app/models/label.rb, db/schema.rb, dashboard api/labels.js, store/modules/labels.js	Account /labels CRUD now returns Chatwoot { payload: [...] } lists, raw mutation/show payloads, empty 200 OK delete, title/description/color/show_on_sidebar persistence, title lowercasing/uniqueness, account scope, nested { label: ... } request bodies, legacy name compatibility, default color, and local association cleanup/rename side effects.	Review by feat(labels): align chatwoot label payloads; focused handler/service/repository tests, combined handler/service/router tests, go test ./cmd/migrate -count=1, full go test ./..., and git diff --check passed.
P3.6 custom filters/custom attribute definitions payload parity	internal/handler/api/v1/custom_filter_handler.go, internal/service/custom_filter_service.go, internal/repository/custom_filter_repo.go, internal/handler/api/v1/custom_attribute_definition_handler.go, internal/service/custom_attribute_definition_service.go, internal/service/custom_attribute_value_service.go, handler/service/repository tests	reference/chatwoot/app/controllers/api/v1/accounts/custom_filters_controller.rb, app/views/api/v1/accounts/custom_filters/*.json.jbuilder, app/views/api/v1/models/_custom_filter.json.jbuilder, dashboard api/customViews.js, store/modules/customViews.js, custom_attribute_definitions_controller.rb, _custom_attribute_definition.json.jbuilder, dashboard api/attributes.js, store/modules/attributes.js, settings attributes screens/constants	/custom_filters and /custom_attribute_definitions now return raw Chatwoot arrays/objects instead of local envelopes, accept raw reused-frontend bodies plus Rails-style wrappers, use 200 OK mutation responses, preserve 204 deletes, scope saved views by current user and default filter_type=conversation, normalize custom attribute enum integers to Chatwoot string values, and keep custom attribute value validation compatible with normalized *_attribute definitions plus legacy rows.	Review by feat(custom-fields): align chatwoot saved view payloads; focused handler/service/repository tests, combined handler/service/router tests, full go test ./..., and git diff --check must pass.
P3.7a help center portal route/payload parity	internal/router/router.go, internal/handler/api/v1/portal_handler.go, internal/service/portal_service.go, internal/repository/portal_repo.go, portal handler/service/repository tests	reference/chatwoot/app/controllers/api/v1/accounts/portals_controller.rb, app/views/api/v1/accounts/portals/*.json.jbuilder, dashboard api/helpCenter/portals.js, help-center portal store/actions	Frontend no-trailing-slash GET/POST /portals, PATCH /portals/:portal_id, and PATCH archive routes are registered; :portal_id resolves as Chatwoot portal slug with legacy numeric fallback; raw portal bodies plus { portal: ... } wrappers are accepted; portal index/show/create/update return raw Jbuilder-style payloads; delete/logo/archive return empty 200 OK; send_instructions returns { message }; and ssl_status returns enterprise { status, verification_errors }/422 semantics.	Review by feat(help-center): align portal payloads; focused portal handler/service/repository tests, route dump/parity regeneration, full go test ./..., and git diff --check passed.
P3.7b help center category route/payload parity	internal/router/router.go, internal/handler/api/v1/category_handler.go, internal/service/category_service.go, internal/repository/category_repo.go, category tests	reference/chatwoot/app/controllers/api/v1/accounts/categories_controller.rb, app/views/api/v1/accounts/categories/*.json.jbuilder, dashboard api/helpCenter/categories.js	Category APIs now resolve portal slugs account-scoped for /portals/:portal_id/categories, accept raw category bodies plus wrappers, expose frontend no-trailing-slash and PATCH routes, return Chatwoot { payload, meta } and { payload: category } serializers with locale filtering and article counts, make delete/reorder empty 200 OK, accept Chatwoot positions_hash, and keep category mutations scoped to the resolved portal.	Review by feat(help-center): align category payloads; focused category handler/service/repository tests, route dump/parity regeneration, full go test ./..., and git diff --check passed.
P3.7c help center article and bulk-action parity	internal/router/router.go, internal/handler/api/v1/article_handler.go, internal/service/article_service.go, internal/repository/article_repo.go, article tests	reference/chatwoot/app/controllers/api/v1/accounts/articles_controller.rb, app/controllers/api/v1/accounts/articles/bulk_actions_controller.rb, app/views/api/v1/accounts/articles/*.json.jbuilder, dashboard api/helpCenter/articles.js	Article APIs now resolve portal slugs account-scoped with numeric fallback, accept raw article bodies plus wrappers, expose no-trailing-slash index/create plus frontend PATCH, return Chatwoot { payload, meta } list/search payloads and { payload: article } show/create/update/edit payloads, serialize category/author/views/Unix updated-at/meta/associated articles, make delete/reorder/bulk actions empty 200 OK, accept Chatwoot positions_hash, scope mutations to the resolved portal, and implement frontend bulk update-status/update-category/delete routes.	Review by feat(help-center): align article payloads; focused article handler tests, service/repository article tests, router test, route dump/parity regeneration, escalated full go test ./..., and git diff --check passed.
P3.7d enterprise article bulk translation	internal/handler/api/v1/article_handler.go, internal/service/article_service.go, internal/repository/article_repo.go, internal/app/bootstrap.go, article handler/service tests	reference/chatwoot/enterprise/app/controllers/enterprise/api/v1/accounts/articles/bulk_actions_controller.rb, enterprise/app/jobs/captain/articles/translate_job.rb, enterprise/app/services/captain/llm/article_translation_service.rb, dashboard api/helpCenter/articles.js, BulkTranslateDialog.vue	Article bulk translate now validates captain_tasks, portal allowed locales, optional target-locale category, and selected articles; detects existing root-article translations and returns 409 { duplicate_articles } unless force is true; queues durable low-priority captain:article_translate jobs; maps locale codes to English language names; and creates or updates draft translated articles through the wired LLM translation backend using Chatwoot's title/content prompts.	Review by feat(help-center): queue article translations; focused service/handler tests, combined service/handler/repository/app tests, full go test ./..., and git diff --check passed. No route changes.
P3.9 account agent-bot API parity	internal/router/router.go, internal/handler/api/v1/agent_bot_handler.go, internal/service/agent_bot_service.go, internal/repository/agent_bot_repo.go, agent bot handler tests	reference/chatwoot/config/routes.rb:94-97, reference/chatwoot/app/controllers/api/v1/accounts/agent_bots_controller.rb, app/views/api/v1/accounts/agent_bots/*.json.jbuilder, app/views/api/v1/models/_agent_bot.json.jbuilder, app/models/agent_bot.rb, app/presenters/agent_bot_presenter.rb, dashboard api/agentBots.js, store/modules/agentBots.js, settings agentBots route/components	Account agent-bot APIs now expose frontend no-trailing-slash GET/POST and PATCH update routes, track the full Chatwoot account agent-bot route set, return raw Jbuilder-style arrays/objects with thumbnail, bot_config, system_bot, account-scoped access_token/secret, accept JSON or multipart form bodies, preserve explicit empty update fields, scope create/update/delete/reset/avatar mutations to current-account bots, allow show/index of system bots through accessible_to, return empty 200 OK delete, and return full bot payloads after reset-access-token/reset-secret/avatar deletion.	Review by feat(agent-bots): align account payloads; focused AgentBot handler tests, go test ./internal/handler/api/v1 ./internal/service ./internal/router -run 'AgentBot|Router' -count=1, route dump/parity regenerated to TOTAL: 864 and 308 exact, 7 parameter-compatible, 0 missing out of 315, full go test ./..., and git diff --check passed.
P3.10 account webhook API parity	internal/router/router.go, internal/handler/api/v1/webhook_subscription_handler.go, internal/service/webhook_subscription_service.go, internal/repository/webhook_subscription_repo.go, internal/model/webhook_subscription.go, webhook handler/service tests, migrations	reference/chatwoot/config/routes.rb:342, reference/chatwoot/app/controllers/api/v1/accounts/webhooks_controller.rb, app/views/api/v1/accounts/webhooks/*.json.jbuilder, app/models/webhook.rb, dashboard api/webhooks.js, store/modules/webhooks.js, settings integrations/Webhooks/* components	Account webhook APIs now match the reused dashboard settings flow: index returns { payload: { webhooks } }, create/update return { payload: { webhook } }, delete returns empty 200 OK, frontend PATCH update is registered, nested { webhook: ... } request bodies are accepted, name/url/subscriptions/inbox_id/secret serialize like Jbuilder, mutations are scoped through current account, URL/subscription validation follows the reference allowed event set, and outgoing delivery filtering keeps using the same persisted subscription rows.	Review by feat(webhooks): align account payloads; focused webhook handler/service tests, router focused test, go test ./cmd/migrate -count=1, route dump/parity regenerated to TOTAL: 865 and 313 exact, 7 parameter-compatible, 0 missing out of 320, full go test ./..., and git diff --check passed.
P3.11 account integration apps/hooks API parity	internal/router/router.go, internal/handler/api/v1/integration_hook_handler.go, internal/service/integration_hook_service.go, internal/repository/integration_hook_repo.go, internal/model/integration_hook.go, integration hook handler/service tests, migrations, cmd/route_parity	reference/chatwoot/config/routes.rb:345-348, reference/chatwoot/app/controllers/api/v1/accounts/integrations/apps_controller.rb, app/controllers/api/v1/accounts/integrations/hooks_controller.rb, app/views/api/v1/accounts/integrations/apps/*.jbuilder, app/views/api/v1/accounts/integrations/hooks/*.jbuilder, app/views/api/v1/models/_app.json.jbuilder, app/views/api/v1/models/_hook.json.jbuilder, app/models/integrations/app.rb, app/models/integrations/hook.rb, config/integration/apps.yml, dashboard api/integrations.js, store/modules/integrations.js, settings integrations components	Account integration apps/hooks now match the reused dashboard integration settings contract: app index returns { payload: [...] }; app show returns a raw app object; hooks create/show/update return raw hook objects; delete returns empty 200 OK; frontend no-trailing-slash app/hook routes and hook PATCH update are registered and tracked; raw frontend hook bodies and nested { hook: ... } are accepted; hooks persist app_id/reference_id; show/update/delete are account-scoped; hook serializers expose app_id, boolean status, account_id, account/inbox hook_type, settings, reference_id, and optional inbox; app serializers expose hooks, action, button, allow_multiple_hooks, settings_form_schema, and visible_properties; migration 000030 seeds the additional reference app catalog rows.	Review by feat(integrations): align app hook payloads; focused integration hook handler/service tests, go test ./cmd/migrate -count=1, go test ./cmd/route_parity -count=1, router focused test, route dump/parity regenerated to TOTAL: 869 and 321 exact, 7 parameter-compatible, 0 missing out of 328, full go test ./..., and git diff --check passed.
P3.12 account Dyte integration API parity	internal/router/router.go, internal/handler/api/v1/dyte_integration_handler.go, internal/service/dyte_integration_service.go, internal/service/message_service.go, Dyte handler/service tests, cmd/route_parity	reference/chatwoot/config/routes.rb:357-358, reference/chatwoot/app/controllers/api/v1/accounts/integrations/dyte_controller.rb, reference/chatwoot/lib/integrations/dyte/processor_service.rb, reference/chatwoot/lib/dyte.rb, reference/chatwoot/app/javascript/dashboard/api/integrations/dyte.js, reference/chatwoot/app/javascript/dashboard/components/widgets/VideoCallButton.vue, reference/chatwoot/app/javascript/dashboard/components-next/message/bubbles/Dyte.vue	Account Dyte APIs now match the reused dashboard video-call boundary: POST /integrations/dyte/create_a_meeting and POST /integrations/dyte/add_participant_to_meeting are registered under account integrations and tracked in route parity; create resolves conversations by account display ID, enforces inbox access, loads account Dyte hook credentials, calls a fakeable Dyte backend, persists an outgoing integrations message with content_attributes.type=dyte and data.meeting_id, and returns the normal Chatwoot message serializer; add-participant resolves account-scoped messages, rejects non-integrations messages with 422 { error: { error: "Invalid message type. Action not permitted" } }, and returns the Dyte participant token payload.	Review by feat(integrations): align dyte meeting routes; focused Dyte service tests, focused Dyte handler tests, combined handler/service/router/app/route-parity tests, route dump/parity regenerated to TOTAL: 907 and 355 exact, 9 parameter-compatible, 0 missing out of 364, full go test ./..., and git diff --check passed.
P3.13 dashboard apps API parity	internal/router/router.go, internal/handler/api/v1/dashboard_app_handler.go, internal/service/dashboard_app_service.go, internal/model/dashboard_app.go, internal/repository/dashboard_app_repo.go, dashboard app handler/service tests, cmd/route_parity	reference/chatwoot/config/routes.rb:130, reference/chatwoot/app/controllers/api/v1/accounts/dashboard_apps_controller.rb, reference/chatwoot/app/views/api/v1/accounts/dashboard_apps/*.json.jbuilder, reference/chatwoot/app/views/api/v1/models/_dashboard_app.json.jbuilder, reference/chatwoot/app/models/dashboard_app.rb, reference/chatwoot/app/javascript/dashboard/api/dashboardApps.js, reference/chatwoot/app/javascript/dashboard/store/modules/dashboardApps.js, dashboard integrations DashboardApps modal/index components	Dashboard app APIs now match the reused settings flow: the full Chatwoot resource route set is tracked; create/update accept raw frontend bodies and Rails-style { dashboard_app: ... } wrappers; create returns 200 OK; list returns a raw array; show/create/update return raw dashboard app objects containing only id, title, content, and created_at; show/update/delete are scoped by current account; delete returns 204; and content validation requires at least one frame widget with an HTTP(S) URL.	Review by feat(dashboard-apps): align chatwoot payloads; focused dashboard app handler/service tests, combined handler/service/repository/router/route-parity tests, route dump/parity regenerated to TOTAL: 907 and 357 exact, 13 parameter-compatible, 0 missing out of 370, full go test ./..., and git diff --check passed.
P3.14 canned responses API parity	internal/router/router.go, internal/handler/api/v1/canned_response_handler.go, internal/canned/service.go, internal/canned/model.go, canned handler/service tests, cmd/route_parity	reference/chatwoot/config/routes.rb:114, reference/chatwoot/app/controllers/api/v1/accounts/canned_responses_controller.rb, reference/chatwoot/app/models/canned_response.rb, reference/chatwoot/db/schema.rb, reference/chatwoot/app/javascript/dashboard/api/cannedResponse.js, reference/chatwoot/app/javascript/dashboard/store/modules/cannedResponse.js	Canned responses now match the reused dashboard API: frontend PATCH /api/v1/accounts/:account_id/canned_responses/:id and no-trailing-slash index/create aliases are registered; the tracked critical route set includes Rails PATCH; create/update accept raw frontend bodies plus Rails-style { canned_response: ... }; list/search return raw arrays; search= filters and ranks by short-code prefix, short-code contains, then content contains; create/update/show return raw objects with id, account_id, short_code, content, created_at, and updated_at; update/delete are account-scoped; delete returns empty 200 OK; legacy q and /search remain only compatibility aliases.	Review by feat(canned-responses): align chatwoot payloads; focused canned handler tests cover list/search/raw create/PATCH update/delete/cross-account 404, service tests cover account-scoped get/update/delete and ranking, route dump/parity regenerated to TOTAL: 910 and 358 exact, 13 parameter-compatible, 0 missing out of 371, full go test ./..., and git diff --check passed.
P3.15 notification subscriptions API parity	internal/router/router.go, internal/handler/api/v1/notification_subscription_handler.go, internal/service/notification_subscription_service.go, internal/repository/notification_subscription_repo.go, notification subscription handler tests, cmd/route_parity	reference/chatwoot/config/routes.rb:440, reference/chatwoot/app/controllers/api/v1/notification_subscriptions_controller.rb, reference/chatwoot/app/builders/notification_subscription_builder.rb, reference/chatwoot/app/models/notification_subscription.rb, reference/chatwoot/db/schema.rb, dashboard api/notificationSubscription.js, helper/pushHelper.js	Notification subscriptions now match the reused dashboard push registration boundary: singular user-scoped POST/DELETE /api/v1/notification_subscriptions routes are tracked; create accepts raw frontend bodies plus Rails-style wrappers; browser push identifiers derive from endpoint; FCM identifiers derive from device_id or push_token; duplicate identifiers update/move to the current user; create serializes raw Chatwoot subscription fields with string enum values; and destroy deletes by push_token/endpoint while returning empty 200 OK for missing matches.	Review by feat(notifications): align subscription payloads; focused notification subscription handler tests, combined handler/service/repository/router/route-parity tests, route dump/parity regeneration to TOTAL: 912 and 360 exact, 13 parameter-compatible, 0 missing out of 373, full go test ./..., and git diff --check passed.
P3.16 teams frontend route parity	internal/router/router.go, internal/handler/api/v1/team_handler.go, team handler/router tests, cmd/route_parity	reference/chatwoot/config/routes.rb:296-300, reference/chatwoot/app/controllers/api/v1/accounts/teams_controller.rb, reference/chatwoot/app/controllers/api/v1/accounts/team_members_controller.rb, reference/chatwoot/app/views/api/v1/accounts/teams/*.json.jbuilder, reference/chatwoot/app/views/api/v1/accounts/team_members/*.json.jbuilder, dashboard api/teams.js, store/modules/teams/actions.js, store/modules/teamMembers.js	Team routes now match reused dashboard call sites: no-trailing-slash GET/POST /teams aliases are registered for CacheEnabledApiClient, frontend PATCH /teams/:team_id update is registered alongside Rails PUT, and no-trailing-slash team-member list/create/update/delete aliases are registered for TeamsAPI.getAgents/addAgents/updateAgents. Team update continues to accept raw frontend bodies and { team: ... } wrappers and returns raw Chatwoot team fields.	Review by feat(teams): align frontend update routes; focused TeamHandler PATCH test, router/route-parity tests, route dump/parity regeneration to TOTAL: 919 and 361 exact, 13 parameter-compatible, 0 missing out of 374, full go test ./..., and git diff --check passed.
P3.17 conversation participants API parity	internal/router/router.go, internal/handler/api/v1/conversation_participant_handler.go, internal/service/conversation_participant_service.go, internal/repository/conversation_participant_repo.go, conversation participant handler/service tests, cmd/route_parity	reference/chatwoot/config/routes.rb:150, reference/chatwoot/app/controllers/api/v1/accounts/conversations/participants_controller.rb, reference/chatwoot/app/views/api/v1/accounts/conversations/participants/*.json.jbuilder, reference/chatwoot/app/views/api/v1/models/_agent.json.jbuilder, dashboard api/inbox/conversation.js	Conversation participants now match the reused dashboard sidebar contract: singleton participant routes are tracked and registered without trailing slashes; trailing slash and legacy per-user routes remain compatibility aliases; list/create/update return raw agent arrays rendered through the Chatwoot agent serializer shape; create accepts frontend user_ids and legacy user_id; update treats user_ids as the final participant set, adding missing users and removing absent users; destroy accepts { user_ids: [...] } and returns empty 200 OK.	Review by feat(conversations): align participant payloads; focused ConversationParticipant handler/service tests, router/route-parity tests, route dump/parity regeneration to TOTAL: 925 and 366 exact, 13 parameter-compatible, 0 missing out of 379, full go test ./..., and git diff --check passed.
P3.18 conversation direct uploads API parity	internal/router/router.go, internal/handler/api/v1/upload_handler.go, internal/service/upload_service.go, internal/app/bootstrap.go, upload handler tests, cmd/route_parity	reference/chatwoot/config/routes.rb:151, reference/chatwoot/app/controllers/api/v1/accounts/conversations/direct_uploads_controller.rb, reference/chatwoot/app/javascript/dashboard/composables/useFileUpload.js, reference/chatwoot/app/javascript/dashboard/mixins/fileUploadMixin.js	Conversation direct uploads now match the reused dashboard composer boundary: Chatwoot's nested POST /api/v1/accounts/:account_id/conversations/:conversation_id/direct_uploads route is tracked and registered, JSON ActiveStorage blob metadata returns raw signed_id, direct_upload.url, and headers, the returned local PUT target writes bytes to account-scoped storage, direct-upload rows keep Source=account and current account scope, and conversation resolution uses display ID with legacy ID fallback.	Review by feat(conversations): align direct upload routes; focused upload handler/service/router/route-parity tests, route dump/parity regeneration to TOTAL: 927 and 367 exact, 13 parameter-compatible, 0 missing out of 380, full go test ./..., and git diff --check passed.
P3.19 conversation inbox assistant API parity	internal/router/router.go, internal/handler/api/v1/conversation_handler.go, internal/service/conversation_service.go, conversation CRUD/service tests, cmd/route_parity	reference/chatwoot/config/routes.rb:165, reference/chatwoot/enterprise/app/controllers/enterprise/api/v1/accounts/conversations_controller.rb, reference/chatwoot/app/javascript/dashboard/api/inbox/conversation.js, reference/chatwoot/app/javascript/dashboard/store/modules/conversations/actions.js, conversation store mutation that writes copilotAssistant	Conversation inbox assistant now matches the reused dashboard Copilot sidebar contract: GET /api/v1/accounts/:account_id/conversations/:conversation_id/inbox_assistant is tracked and registered, resolves conversations by account display ID with legacy ID fallback, joins captain_inboxes to captain_assistants with account and inbox scope, serializes only assistant id/name, and returns { assistant: null } when no assistant is bound.	Review by feat(conversations): expose inbox assistant; focused ConversationCrud handler tests cover bound, unbound, and display-ID lookup paths; service/router/route-parity tests pass; route dump/parity regenerated to TOTAL: 928 and 368 exact, 13 parameter-compatible, 0 missing out of 381; full go test ./... and git diff --check passed.
P3.20 conversation draft messages API parity	internal/router/router.go, internal/handler/api/v1/draft_message_handler.go, internal/service/draft_message_service.go, internal/repository/draft_message_repo.go, draft message handler tests, cmd/route_parity	reference/chatwoot/config/routes.rb:152, reference/chatwoot/app/controllers/api/v1/accounts/conversations/draft_messages_controller.rb, reference/chatwoot/spec/controllers/api/v1/accounts/conversations/draft_messages_controller_spec.rb, reference/chatwoot/app/javascript/dashboard/components/widgets/conversation/ReplyBox.vue local draft call sites for composer behavior context	Conversation draft messages now match Chatwoot's singular route contract: GET/PATCH/PUT/DELETE /api/v1/accounts/:account_id/conversations/:conversation_id/draft_messages are tracked and registered without :draft_id, show returns raw { has_draft: false } or { has_draft: true, message }, update accepts nested { draft_message: { message } } and returns empty 200 OK, delete clears the conversation draft and returns empty 200 OK, and conversation resolution uses display ID with legacy ID fallback. Legacy local collection/id draft routes remain only compatibility aliases.	Review by feat(conversations): align draft message route; focused DraftMessage handler tests cover raw show/no-draft, nested update, empty delete, display-ID lookup, and legacy route compatibility; service/repository/router/route-parity tests pass; route dump/parity regenerated to TOTAL: 932 and 372 exact, 13 parameter-compatible, 0 missing out of 385; full go test ./... and git diff --check passed.
P3.21 conversation reporting events API parity	internal/router/router.go, internal/handler/api/v1/conversation_handler.go, internal/service/conversation_service.go, internal/repository/reporting_event_repo.go, conversation handler tests, cmd/route_parity	reference/chatwoot/config/routes.rb:166, reference/chatwoot/enterprise/app/controllers/enterprise/api/v1/accounts/conversations_controller.rb, reference/chatwoot/enterprise/app/views/api/v1/accounts/conversations/reporting_events.json.jbuilder, reference/chatwoot/enterprise/app/views/api/v1/models/_reporting_event.json.jbuilder, reference/chatwoot/app/models/reporting_event.rb	Conversation reporting events now match Chatwoot's enterprise member route boundary: GET /api/v1/accounts/:account_id/conversations/:conversation_id/reporting_events is tracked and registered, resolves conversations by account display ID with legacy ID fallback, scopes event rows by account and conversation, orders by created_at ASC, and serializes a raw array with nullable inbox_id, user_id, and conversation_id keys preserved.	Review by feat(conversations): expose reporting events; focused Conversation handler tests cover raw array shape, ascending order, display-ID lookup, invalid params, and cross-account non-leakage; route dump/parity regenerated to TOTAL: 933 and 373 exact, 13 parameter-compatible, 0 missing out of 386; full go test ./... and git diff --check passed.
P3.22 account reporting events API parity	cmd/route_parity, internal/handler/api/v1/reporting_event_handler.go, internal/service/reporting_event_service.go, internal/repository/reporting_event_repo.go, reporting event handler tests	reference/chatwoot/config/routes.rb:234, reference/chatwoot/enterprise/app/controllers/api/v1/accounts/reporting_events_controller.rb, reference/chatwoot/enterprise/app/views/api/v1/accounts/reporting_events/index.json.jbuilder, reference/chatwoot/enterprise/app/views/api/v1/models/_reporting_event.json.jbuilder, reference/chatwoot/spec/enterprise/controllers/api/v1/accounts/reporting_events_controller_spec.rb, reference/chatwoot/app/helpers/date_range_helper.rb	Account reporting events now match Chatwoot's enterprise index boundary: GET /api/v1/accounts/:account_id/reporting_events is tracked, returns raw { payload, meta: { count, current_page, total_pages } }, filters by optional Unix timestamp since/until, inbox_id, user_id, and name, orders by created_at DESC, uses a fixed 25-row page size, and serializes event rows with nullable relation keys preserved.	Review by feat(reporting): align account events; focused ReportingEvent handler tests cover payload shape, ordering, combined filters, pagination, and invalid filters; route parity regenerated to 374 exact, 13 parameter-compatible, 0 missing out of 387; full go test ./... and git diff --check passed.
P6.8 contact outbound voice call parity	internal/router/router.go, internal/handler/api/v1/contact_handler.go, internal/service/contact_service.go, internal/model/call.go, contact handler tests	reference/chatwoot/config/routes.rb:216, reference/chatwoot/enterprise/app/controllers/api/v1/accounts/contacts/calls_controller.rb, reference/chatwoot/enterprise/app/services/voice/outbound_call_builder.rb, reference/chatwoot/enterprise/app/services/voice/call_message_builder.rb, reference/chatwoot/enterprise/app/models/call.rb, dashboard api/contacts.js, store/modules/contacts/actions.js, api/channel/voice/voiceAPIClient.js	Contact outbound calls now match the Chatwoot enterprise route boundary: account contact lookup, current user's assigned Channel::TwilioSms inbox lookup, voice_enabled guard, phone-number guard, open display-ID conversation reuse only for same inbox/contact, new ContactInbox/open conversation creation when needed, persisted outgoing Twilio call metadata, linked voice_call message content attributes, and raw { conversation_id, inbox_id, call_sid, conference_sid } response.	Review by feat(contacts): initiate voice calls; focused contact call tests cover success/reuse/resolved-hint ignored/no-phone/non-voice/unassigned cases; route dump/parity regenerated to TOTAL: 861 and 299 exact, 7 parameter-compatible, 0 missing out of 306; full go test ./... and git diff --check passed.
P6 conversation transcript response parity	internal/handler/api/v1/conversation_handler.go, conversation handler tests	reference/chatwoot/app/controllers/api/v1/accounts/conversations_controller.rb, dashboard api/inbox/conversation.js	Account conversation transcript now follows Chatwoot's controller contract: missing email returns 422 { error: "email param missing" }, nonblank email schedules through the existing service boundary and returns empty 200 OK, and invalid-looking but nonblank email values are not rejected by local email format validation.	Review by feat(conversations): align transcript responses; focused transcript handler/service tests, combined handler/service/router tests, full go test ./..., and git diff --check must pass.
P6 conversation custom attributes response parity	internal/handler/api/v1/conversation_handler.go, conversation handler tests	reference/chatwoot/app/controllers/api/v1/accounts/conversations_controller.rb, app/views/api/v1/accounts/conversations/custom_attributes.json.jbuilder, dashboard api/inbox/conversation.js, conversation store action	Account conversation custom attribute updates now return Chatwoot { custom_attributes: ... } only, matching the store action that reads response.data.custom_attributes, instead of returning the full conversation serializer with unrelated fields. Empty/null JSON serializes as {}.	Review by feat(conversations): align custom attribute response; focused handler tests, combined handler/service/router tests, full go test ./..., and git diff --check passed.
P6 message retry status parity	internal/service/message_service.go, internal/handler/api/v1/message_handler.go, message service/handler tests	reference/chatwoot/app/controllers/api/v1/accounts/conversations/messages_controller.rb, app/views/api/v1/accounts/conversations/messages/retry.json.jbuilder, dashboard api/inbox/message.js	Account message retry now follows Chatwoot: status resets to sent, content_attributes is cleared to {}, response returns the message serializer, and the existing durable SendReplyJob path is queued when a worker pool is configured.	Review by feat(messages): align retry status parity; focused retry service/handler tests, combined handler/service tests, full go test ./..., and git diff --check must pass.
P4.9 assignment policies payload/binding parity	internal/router/router.go, internal/handler/api/v1/assignment_policy_handler.go, internal/service/assignment_policy_service.go, internal/repository/assignment_policy_repo.go, internal/model/assignment_policy.go, assignment policy handler/service/repository/router tests	reference/chatwoot/config/routes.rb:306-313, reference/chatwoot/app/controllers/api/v1/accounts/assignment_policies_controller.rb, reference/chatwoot/app/controllers/api/v1/accounts/assignment_policies/inboxes_controller.rb, reference/chatwoot/app/controllers/api/v1/accounts/inboxes/assignment_policies_controller.rb, assignment policy Jbuilder views, dashboard api/assignmentPolicies.js, store/modules/assignmentPolicies.js	Account assignment policies now use the Chatwoot model fields and response contracts: list returns a raw array, show/create/update return raw policy objects, delete returns empty 200 OK, raw and { assignment_policy: ... } request bodies are accepted, inbox assignment policy GET/POST/DELETE returns raw policy/empty 200 OK, and policy inbox lists return { inboxes: [...] }.	Review by feat(assignment-policies): align chatwoot payloads; focused AssignmentPolicy handler tests, service/repository/router/app/migrate/route-parity packages, escalated full go test ./..., route dump TOTAL: 906, tracked route parity 353 exact, 0 method-compatible, 9 parameter-compatible, 0 missing out of 362, and git diff --check passed.
Phase 2/3 drift audit	cmd/route_parity, docs/parity/*, serializer tests	reference/chatwoot/config/routes.rb, controller Jbuilder views, reused frontend API clients	Convert any smoke/reference mismatch into a named route, controller, or serializer slice. Static route extraction remains acceptable until Ruby/Bundler is available.	Regenerated route parity shows 0 missing tracked frontend routes; new serializer fixtures cover the drift.
Phase 6 placeholder burn-down	Account/contact/conversation/message/inbox handlers and services	Matching reference controllers/Jbuilder views plus reused frontend screens	Re-run placeholder audit and assign every frontend-reachable stub to a specific owner. Burn down the highest-impact stubs before broad feature expansion.	rg placeholder audit is recorded here; no reused-frontend critical path is ownerless.
B12 live smoke	scripts/parity_frontend_smoke.sh, docs/parity/frontend_smoke_report.md, cmd/gochat	Reused reference/chatwoot Vite frontend, dashboard route/API clients	Run optional live API/browser/enterprise smoke with PostgreSQL, Redis, Meilisearch, GoChat, Vite, and Chrome. Convert failures into named rows above.	Smoke report records command, environment, pass/fail, artifacts, and linked follow-up owners.

Checkpoint sequencing:

1. Run Phase 2/3 and Phase 6 audits after each smoke failure or route/serializer change, not as a one-time cleanup.
2. Keep B12 live smoke optional until the full external stack is available, but every failed live smoke must become a named row in this table.
3. Open future Phase 5 work only from concrete reference or smoke evidence now that the named durable worker backlog is in Review.

Commit discipline:

• Each implementation checkpoint updates this section, the Commit Ledger, and the matching lower phase section in the same commit.
• Documentation-only commits may update this table without code, but must still run git diff --check.
• No checkpoint can move to Review while its fakeable external-provider boundary, retry behavior, and frontend payload shape are untested.

Tracking Artifacts

Artifact	Purpose	Update rule
docs/CHATWOOT_PARITY_DEVELOPMENT_PLAN.md	Master execution plan and status ledger.	Update in every parity commit.
docs/parity/gochat_routes.txt	Generated Go route inventory.	Regenerate after every route change.
docs/parity/route_parity.md	Generated tracked route comparison against reference/chatwoot/config/routes.rb.	Regenerate after every route-tracking or route-registration change.
docs/parity/frontend_smoke_report.md	Checked B12 reused frontend smoke readiness/report output.	Update after every smoke harness, browser smoke, or frontend-exposed gap change.
docs/parity/placeholder_audit.md	Phase 6 chatwootParityStub and placeholder classification evidence.	Update after every placeholder audit or burn-down checkpoint.
cmd/route_parity	Static route parity generator.	Extend whenever a new Chatwoot route group enters the tracked critical set.
.hermes/plans/2025-05-24-global-search-meilisearch.md	Original Meilisearch implementation plan.	Mine for context only; this document is now the active tracker.
.hermes/plans/2026-05-24-automation-macro-csat.md	Original automation, macro, and CSAT implementation plan.	Mine for context only; this document is now the active tracker.
docs/requirements/*.md	Reference notes extracted from Chatwoot modules.	Use as helper material after checking reference/chatwoot directly.

Commit Ledger

This ledger records the committed parity checkpoints that future slices should build on. Each implementation commit must update this document again before it is considered closed.

Commit	Scope	Verification summary	Follow-up state
feat(integrations): align notion parity	Advances P3.27 Notion integration destroy parity by matching Chatwoot Api::V1::Accounts::Integrations::NotionController#destroy, route 379, Notion callback hook shape, and reused dashboard integrations delete flow. GoChat now exposes no-trailing and trailing DELETE /api/v1/accounts/:account_id/integrations/notion, finds OAuth-created hooks by app_id: notion with legacy hook-type fallback, and returns empty 200 OK instead of the local { message } envelope.	go test ./internal/service ./internal/handler/api/v1 ./cmd/route_parity -run 'NotionIntegration|RouteParity' -count=1; go test ./internal/service ./internal/handler/api/v1 ./internal/router ./cmd/route_parity -run 'NotionIntegration|Router|RouteParity' -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; full go test ./...; git diff --check. Route dump is TOTAL: 941; tracked route parity is 391 exact, 0 method-compatible, 13 parameter-compatible, 0 missing out of 404.	P3.27 moves to Review for current Notion destroy evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, B12 live smoke, or fresh reference/smoke drift.
feat(contacts): align contact inbox creation	Advances P3.23 nested contact inbox creation parity by matching Chatwoot Api::V1::Accounts::Contacts::ContactInboxesController#create, ContactInboxBuilder, HmacConcern, route 212, request specs, and the contact inbox Jbuilder partial. GoChat now accepts raw JSON/form/query params, account-scopes contact and inbox lookup, generates source IDs for API/WebWidget/Email/Sms/Whatsapp/Twilio channels, returns existing contact+inbox+source rows idempotently, persists hmac_verified on creation, and returns raw { source_id, inbox } instead of the local model.	go test ./internal/handler/api/v1 ./internal/service ./internal/repository -run 'ContactInbox|ContactHandlerCRUD' -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/repository ./internal/router ./cmd/route_parity -run 'ContactInbox|ContactHandlerCRUD|Router|RouteParity' -count=1; go run ./cmd/route_parity; full go test ./...; git diff --check. Route dump remains TOTAL: 933; tracked route parity remains 374 exact, 0 method-compatible, 13 parameter-compatible, 0 missing out of 387.	P3.23 moves to Review for current nested contact inbox creation evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, B12 live smoke, or fresh reference/smoke drift.
docs: land contact inbox parity plan	Documentation-only checkpoint requested before continuing implementation. Confirms the clean committed baseline at 2072396 feat(reporting): align account events, lands P3.23 nested contact inbox creation as the next executable slice, and records the exact Chatwoot route/controller/builder/HMAC/Jbuilder references plus Go owner files, behavior gaps, and exit gates.	git diff --check. No Go code or route artifacts changed.	Start feat(contacts): align contact inbox creation, then continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke from concrete reference/smoke evidence.
feat(reporting): align account events	Advances P3.22 account reporting-events parity by matching Chatwoot enterprise Api::V1::Accounts::ReportingEventsController#index, route 234, DateRangeHelper, request specs, and the _reporting_event Jbuilder partial. GoChat now returns { payload, meta } instead of the local success envelope, treats date filtering as optional Unix since/until, supports inbox_id, user_id, and name filters, orders by created_at DESC, paginates at Chatwoot's fixed 25 rows per page, and tracks the account route in route parity.	go test ./internal/handler/api/v1 ./internal/service ./internal/repository ./internal/router ./cmd/route_parity -run 'ReportingEvent|Router|RouteParity' -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; full go test ./...; git diff --check. Route dump is TOTAL: 933; tracked route parity is 374 exact, 0 method-compatible, 13 parameter-compatible, 0 missing out of 387.	P3.22 moves to Review for current enterprise account reporting-events evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, B12 live smoke, or fresh reference/smoke drift.
feat(conversations): expose reporting events	Advances P3.21 conversation reporting-events parity by matching Chatwoot enterprise Api::V1::Accounts::ConversationsController#reporting_events, route 166, and the _reporting_event Jbuilder partial. GoChat now registers and tracks GET /api/v1/accounts/:account_id/conversations/:conversation_id/reporting_events, resolves conversations by display ID with legacy ID fallback, scopes reporting events by account and conversation, orders by created_at ASC, and returns the raw Chatwoot array shape with nullable relation keys preserved.	go test ./internal/handler/api/v1 ./internal/service ./internal/repository ./internal/router ./cmd/route_parity -run 'ReportingEvent|Conversation|Router|RouteParity' -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; full go test ./...; git diff --check. Route dump is TOTAL: 933; tracked route parity is 373 exact, 0 method-compatible, 13 parameter-compatible, 0 missing out of 386.	P3.21 moves to Review for current enterprise conversation reporting-event evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, B12 live smoke, or fresh reference/smoke drift.
feat(conversations): align draft message route	Advances P3.20 conversation draft-message parity by matching Chatwoot Api::V1::Accounts::Conversations::DraftMessagesController, route 152, and its request specs. GoChat now registers and tracks the singular GET/PATCH/PUT/DELETE /api/v1/accounts/:account_id/conversations/:conversation_id/draft_messages routes without a draft ID, resolves conversations by display ID with legacy ID fallback, models the Redis key behavior as one effective persisted draft per conversation, returns raw { has_draft, message } show payloads, accepts nested { draft_message: { message } } updates, and returns empty 200 OK for update/delete.	go test ./internal/handler/api/v1 ./internal/service ./internal/repository ./internal/router ./cmd/route_parity -run 'DraftMessage|Router|RouteParity' -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; full go test ./...; git diff --check. Route dump is TOTAL: 932; tracked route parity is 372 exact, 0 method-compatible, 13 parameter-compatible, 0 missing out of 385.	P3.20 moves to Review for current conversation draft-message evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, B12 live smoke, or fresh reference/smoke drift.
feat(conversations): expose inbox assistant	Advances P3.19 conversation inbox assistant parity by matching Chatwoot enterprise Api::V1::Accounts::ConversationsController#inbox_assistant, route 165, and reused dashboard api/inbox/conversation.js plus conversation store Copilot assistant state. GoChat now registers and tracks GET /api/v1/accounts/:account_id/conversations/:conversation_id/inbox_assistant, resolves conversations by display ID with legacy ID fallback, account-scopes the inbox-to-Captain-assistant join through captain_inboxes and captain_assistants, returns only assistant id/name, and returns { assistant: null } for unbound inboxes.	go test ./internal/handler/api/v1 ./internal/service ./internal/router ./cmd/route_parity -run 'ConversationCrud|Conversation|Router|RouteParity' -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; full go test ./...; git diff --check. Route dump is TOTAL: 928; tracked route parity is 368 exact, 0 method-compatible, 13 parameter-compatible, 0 missing out of 381.	P3.19 moves to Review for current conversation Copilot assistant evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, B12 live smoke, or fresh reference/smoke drift.
feat(conversations): align direct upload routes	Advances P3.18 conversation direct upload parity by matching Chatwoot nested Conversations::DirectUploadsController, route 151, and the reused dashboard ActiveStorage upload callers. GoChat now registers and tracks POST /api/v1/accounts/:account_id/conversations/:conversation_id/direct_uploads, returns raw ActiveStorage signed_id/direct_upload metadata, validates the account-scoped conversation by display ID with legacy ID fallback, stores upload rows as account direct uploads, and exposes the local PUT URL used by the metadata response to persist bytes.	go test ./internal/handler/api/v1 ./internal/service ./internal/router ./cmd/route_parity -run 'Upload|Router|RouteParity' -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; full go test ./...; git diff --check. Route dump is TOTAL: 927; tracked route parity is 367 exact, 0 method-compatible, 13 parameter-compatible, 0 missing out of 380.	P3.18 moves to Review for current composer upload evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, B12 live smoke, or fresh reference/smoke drift.
feat(conversations): align participant payloads	Advances P3.17 conversation participant parity by matching Chatwoot Conversations::ParticipantsController, participant Jbuilder views, the _agent serializer, routes 150, and reused dashboard api/inbox/conversation.js calls. GoChat now registers and tracks singleton GET/POST/PATCH/PUT/DELETE /api/v1/accounts/:account_id/conversations/:conversation_id/participants routes without trailing slashes, keeps trailing slash and per-user compatibility aliases, returns raw agent arrays instead of local { success, data } envelopes, accepts frontend user_ids, treats update user_ids as the final participant set, and returns empty 200 OK for participant destroy.	go test ./internal/handler/api/v1 ./internal/service ./internal/router ./cmd/route_parity -run 'ConversationParticipant|Router|RouteParity' -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; full go test ./...; git diff --check. Route dump is TOTAL: 925; tracked route parity is 366 exact, 0 method-compatible, 13 parameter-compatible, 0 missing out of 379.	P3.17 moves to Review for current conversation sidebar participant evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, B12 live smoke, or fresh reference/smoke drift.
feat(teams): align frontend update routes	Advances P3.16 team route parity by matching Chatwoot TeamsController, TeamMembersController, their Jbuilder serializers, routes 296-300, and reused dashboard api/teams.js/team store callers. GoChat now registers frontend no-trailing-slash aliases for team index/create and team-member list/create/update/delete, tracks the Rails PATCH /api/v1/accounts/:account_id/teams/:team_id route, routes frontend team updates through the existing Chatwoot-shaped update serializer, and keeps raw frontend bodies plus { team: ... } wrappers accepted.	go test ./internal/handler/api/v1 -run TeamHandler -count=1; go test ./internal/handler/api/v1 ./internal/router ./cmd/route_parity -run 'TeamHandler|Router|RouteParity' -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; full go test ./...; git diff --check. Route dump is TOTAL: 919; tracked route parity is 361 exact, 0 method-compatible, 13 parameter-compatible, 0 missing out of 374.	P3.16 moves to Review for current team settings route evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, B12 live smoke, or fresh reference/smoke drift.
feat(notifications): align subscription payloads	Advances P3.15 notification subscription parity by matching Chatwoot NotificationSubscriptionsController, NotificationSubscriptionBuilder, the NotificationSubscription enum model, schema fields, and reused dashboard pushHelper/notificationSubscription API. GoChat now registers the singular user-scoped DELETE /api/v1/notification_subscriptions, tracks POST/DELETE route parity, accepts raw frontend bodies and Rails-style wrappers, derives browser push identifiers from subscription_attributes.endpoint, derives FCM identifiers from device_id or push_token, updates/moves duplicate identifiers to the current user, returns raw subscription objects with string subscription_type, and makes destroy an empty 200 OK no-op for missing matches like the reference controller.	go test ./internal/handler/api/v1 -run NotificationSubscription -count=1; go test ./internal/service ./internal/repository -run NotificationSubscription -count=1; go test ./internal/router ./cmd/route_parity -run 'Router|RouteParity' -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; full go test ./...; git diff --check. Route dump is TOTAL: 912; tracked route parity is 360 exact, 0 method-compatible, 13 parameter-compatible, 0 missing out of 373.	P3.15 moves to Review for current browser push registration evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, B12 live smoke, or fresh reference/smoke drift.
4e0113a feat(canned-responses): align chatwoot payloads	Advances P3.14 canned response parity by matching Chatwoot CannedResponsesController, CannedResponse#order_by_search, schema fields, and reused dashboard cannedResponse API/store. GoChat now registers frontend no-trailing-slash index/create aliases plus PATCH update, accepts raw frontend bodies and Rails-style wrappers, returns raw arrays/objects with Chatwoot fields instead of local { success, data } envelopes, supports search= ranking by short-code prefix/contains/content, scopes show/update/delete by account, and returns empty 200 OK deletes while keeping legacy q and /search as compatibility aliases only.	go test ./internal/handler/api/v1 -run CannedResponse -count=1; go test ./internal/canned -count=1; go test ./internal/handler/api/v1 ./internal/canned ./internal/router ./cmd/route_parity -run 'CannedResponse|Router|RouteParity' -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; full go test ./...; git diff --check. Route dump is TOTAL: 910; tracked route parity is 358 exact, 0 method-compatible, 13 parameter-compatible, 0 missing out of 371.	P3.14 moves to Review for current canned response settings evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, B12 live smoke, or fresh reference/smoke drift.
docs: track canned response parity	Documentation-only checkpoint requested before continuing implementation. It records the already-clean 75f0e80 feat(dashboard-apps): align chatwoot payloads baseline and lands fresh canned-response reference/frontend drift as P3.14, with owner files, reference files, required request/response/status contracts, route artifact rules, and test gates.	git diff --check. No Go code changed and no route artifacts changed.	Start feat(canned-responses): align chatwoot payloads, then continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke from concrete reference/smoke evidence.
feat(dashboard-apps): align chatwoot payloads	Advances P3.13 dashboard app parity by matching Chatwoot DashboardAppsController, dashboard app Jbuilder partials, model content schema, and reused dashboard integrations settings store/API. GoChat now tracks the dashboard app resource routes, accepts the raw frontend create/update bodies plus Rails-style wrappers, scopes show/update/delete by account, returns raw dashboard app partial payloads instead of local success/data envelopes or extended model fields, returns 200 OK for create and 204 for delete, and validates content as at least one frame widget with an HTTP(S) URL.	go test ./internal/handler/api/v1 -run DashboardApp -count=1; go test ./internal/service -run DashboardApp -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/repository ./internal/router ./cmd/route_parity -run 'DashboardApp|Router|Route' -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; full go test ./...; git diff --check. Route dump is TOTAL: 907; tracked route parity is 357 exact, 0 method-compatible, 13 parameter-compatible, 0 missing out of 370.	P3.13 moves to Review for current dashboard integrations settings evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, B12 live smoke, or fresh reference/smoke drift.
feat(integrations): align dyte meeting routes	Advances P3.12 account Dyte integration parity by matching Chatwoot Api::V1::Accounts::Integrations::DyteController, Integrations::Dyte::ProcessorService, Dyte API wrapper behavior, and reused dashboard api/integrations/dyte.js/video-call components. GoChat now registers the account-scoped create-meeting and add-participant routes, tracks them in route parity, loads Dyte credentials from account integration hooks, creates outgoing integrations messages with Dyte meeting attributes, accepts integrations as a valid message content type, and returns participant token payloads through a fakeable Dyte backend.	go test ./internal/service -run Dyte -count=1; go test ./internal/handler/api/v1 -run Dyte -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/router ./cmd/route_parity ./internal/app -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; full go test ./...; git diff --check. Route dump is TOTAL: 907; tracked route parity is 355 exact, 0 method-compatible, 9 parameter-compatible, 0 missing out of 364.	P3.12 moves to Review for current dashboard Dyte evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, B12 live smoke, or fresh reference/smoke drift.
feat(profile): send confirmation invitations	Advances P3.2a invitation/confirmation mail parity by matching Chatwoot AgentBuilder, Devise confirmation instructions view/specs, and profile resend controller behavior for non-SSO flows. GoChat now has a fakeable/environment SMTP confirmation mail boundary; profile resend persists confirmation or reset-password tokens and sends normal confirmation or workspace invitation payloads; confirmed resends remain no-op; newly created invited agents send invitation mail; users.unconfirmed_email is modeled for email-update branch routing; and bootstrap wires the account agent handler plus confirmation mailers.	go test ./internal/handler/api/v1 -run 'ProfileHandlerSuite/TestResendConfirmation|AgentHandlerSuite/TestCreateAgent' -count=1; go test ./internal/service ./internal/repository ./cmd/migrate ./internal/app -run 'Profile|Agent|App|Migrate' -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/repository ./internal/router ./cmd/migrate ./internal/app -count=1; full go test ./...; git diff --check. No route artifacts changed.	P3.2a moves to Review for current non-SSO reference evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, B12 live smoke, or fresh reference/smoke drift.
docs: land active parity follow-up	Documentation/tooling checkpoint requested before continuing implementation. It records the committed 682d0ab feat(profile): send confirmation invitations baseline, refreshes the Phase 6 placeholder and B12 readiness evidence, and keeps the next executable queue limited to Phase 2/3 drift audit, optional B12 live smoke, or fresh reference/smoke findings.	bash -n scripts/parity_frontend_smoke.sh; scripts/parity_frontend_smoke.sh --check; rg -n "TODO|placeholder|chatwootParityStub|stub|not implemented|unsupported" internal/handler internal/service internal/router -g'*.go'; go run ./cmd/dump_routes; go run ./cmd/route_parity; git diff --check. No route artifacts changed; route dump remains TOTAL: 905.	Continue Phase 2/3 drift audit first unless the full B12 live stack is available. Keep Phase 6 in Review and reopen only from fresh frontend-reachable placeholder evidence.
docs: land invitation parity tracker	Documentation-only checkpoint requested before continuing implementation. It records the clean 2acd938 feat(account-users): align inviter id baseline, promotes P3.2a invitation/confirmation mail parity to the top active slice, maps the inspected Chatwoot Devise/AgentBuilder references into an executable row, and keeps SSO/SAML/LDAP/OIDC mail variants excluded.	git diff --check. No Go code changed and no route artifacts changed.	Start feat(profile): send confirmation invitations, then continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke from concrete reference/smoke evidence.
feat(account-users): align inviter id	Advances P3.2 invitation/account-user parity by matching Chatwoot account_users.inviter_id, AgentBuilder#create_account_user, app/views/api/v1/models/_user.json.jbuilder, and enterprise Audit::AccountUser. GoChat now maps model.AccountUser.InvitedBy to the Chatwoot inviter_id column and JSON name, emits account-user lifecycle payloads with inviter_id, adds migration 000031 to copy existing invited_by values forward, and keeps account agent serializers free of inviter fields.	go test ./internal/model -run AccountUserDefaultValues -count=1; go test ./internal/handler/api/v1 -run 'TestAgentHandlerSuite/TestCreateAgent' -count=1; go test ./internal/service ./internal/repository -run 'AccountUser|Agent' -count=1; go test ./cmd/migrate ./internal/app -count=1; full go test ./...; git diff --check. No route artifacts changed.	AccountUser inviter persistence moves to Review for current reference evidence; continue remaining P3.2 invitation mail/confirmation drift, B12 live smoke, or the next evidence-backed route/controller/serializer drift.
feat(profile): expose hmac identifier	Advances P3.1 profile _user serializer parity by matching Chatwoot app/views/api/v1/models/_user.json.jbuilder, UserAttributeHelpers#hmac_identifier, spec/models/user_spec.rb, and reused frontend scriptHelpers.js. GoChat profile responses now omit hmac_identifier when CHATWOOT_INBOX_HMAC_KEY is not configured and include the SHA-256 HMAC of the user email keyed by that installation config when present.	go test ./internal/handler/api/v1 -run 'ProfileHandlerSuite/TestGet' -count=1; go test ./internal/service -run Profile -count=1; full go test ./...; git diff --check. No route artifacts changed.	Profile _user HMAC field moves to Review for current reference evidence; continue remaining P3.2 invitations drift, B12 live smoke, or the next evidence-backed route/controller/serializer drift.
feat(platform): align user payloads	Advances P3.2 platform user parity by matching Chatwoot Platform::Api::V1::UsersController, app/views/platform/api/v1/models/_user.json.jbuilder, users/token.json.jbuilder, and platform routes. GoChat now returns raw user/token/login payloads instead of local envelopes, creates or reuses users by email with confirmed active status, idempotently grants platform-app permission, generates/reuses personal access tokens, merges custom_attributes on update, returns empty 200 OK deletes, registers GET /platform/api/v1/users/:id/login, and removes the non-reference GET /platform/api/v1/users/:id/token route from the dump.	go test ./internal/handler/api/v1 -run PlatformUser -count=1; go test ./internal/service -run PlatformUser -count=1; go test ./internal/router -run RegisterRoutes -count=1; go test ./cmd/route_parity -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; full go test ./...; git diff --check. Route dump is TOTAL: 905; tracked route parity remains 353 exact, 0 method-compatible, 9 parameter-compatible, 0 missing out of 362.	Platform users move to Review for current reference evidence; continue remaining P3.2 invitations drift, B12 live smoke, or the next evidence-backed route/controller/serializer drift.
feat(agents): align serializer fields	Advances P3.2 agents serializer parity by matching Chatwoot app/views/api/v1/models/_agent.json.jbuilder. GoChat account agent list/create/show/update payloads now return only id, account_id, availability_status, auto_offline, confirmed, email, provider, available_name, optional custom_attributes, name, role, thumbnail, and enterprise custom_role_id; local invited_by and account_user_id fields are no longer emitted.	go test ./internal/handler/api/v1 -run 'TestAgentHandlerSuite/TestCreateAgent|TestAgentHandlerSuite/TestListAfterCreate|TestAgentHandlerSuite/TestGetAgent' -count=1; go test ./internal/handler/api/v1 -run AgentHandler -count=1; go test ./internal/service ./internal/repository ./internal/router -run Agent -count=1; sandboxed full go test ./... failed only on local socket/miniredis/httptest restrictions; escalated full go test ./... passed; git diff --check.	Agent serializer field shape moves to Review for current reference evidence; continue remaining P3.2 account users/invitations drift or B12 live smoke.
docs: record placeholder smoke audit	Documentation/tooling checkpoint for Phase 6 and B12 readiness. Adds docs/parity/placeholder_audit.md, classifies remaining chatwootParityStub call sites as public webhook nil-handler guards only, refreshes docs/parity/frontend_smoke_report.md, and moves Phase 6 placeholder burn-down to Review for the inspected account/contact/conversation/message/inbox/widget/public critical paths.	rg -n "chatwootParityStub" internal/handler internal/service internal/router internal/channel; `rg -n "chatwootParityStub" internal/router/router.go	wc -l; bash -n scripts/parity_frontend_smoke.sh; scripts/parity_frontend_smoke.sh --check; scripts/parity_frontend_smoke.sh --print; git diff --check`.
feat(assignment-policies): align chatwoot payloads	Advances P4.9/Phase 2/3 assignment policy parity by matching Chatwoot AssignmentPoliciesController, AssignmentPolicies::InboxesController, Inboxes::AssignmentPoliciesController, Jbuilder views, frontend assignmentPolicies API/store usage, and routes.rb:306-313. GoChat now registers no-trailing-slash Chatwoot assignment policy routes, persists Chatwoot assignment policy fields, returns raw array/object payloads, accepts raw and nested request bodies, exposes assigned inbox counts, replaces inbox policy associations, lists policy inboxes as { inboxes: [...] }, and returns empty 200 OK deletes.	go test ./internal/handler/api/v1 -run AssignmentPolicy -count=1; go test ./internal/service ./internal/repository ./internal/router ./internal/app ./cmd/migrate ./cmd/route_parity -count=1; sandboxed full go test ./... failed only on local socket restrictions, escalated full go test ./... passed; git diff --check; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity. Route dump is TOTAL: 906; tracked route parity remains 353 exact, 0 method-compatible, 9 parameter-compatible, 0 missing out of 362.	Assignment policies move to Review for current reference evidence; continue Phase 6 placeholder audit, B12 live smoke, or the next evidence-backed route/controller/serializer drift.
feat(channels): expose oauth callbacks	Advances Phase 2/3 root channel callback parity by matching Chatwoot Twitter::CallbacksController#show, Google::CallbacksController#show, Microsoft::CallbacksController#show, Instagram::CallbacksController#show, Tiktok::CallbacksController#show, and routes.rb:626/649-652. GoChat now registers /twitter/callback, /google/callback, /microsoft/callback, /instagram/callback, and /tiktok/callback; Google/Microsoft callbacks exchange OAuth codes and create/update email inboxes from ID-token mailbox identity; Instagram/TikTok/Twitter callbacks create/update channel inboxes and preserve Chatwoot success/error redirect paths for reused frontend onboarding/settings flows.	go test ./internal/router -run 'ChannelCallbacks|IntegrationCallbacks|RegisterRoutes' -count=1; go test ./cmd/route_parity -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity. Route dump is TOTAL: 900; tracked route parity is 353 exact, 0 method-compatible, 9 parameter-compatible, 0 missing out of 362.	Root channel callbacks move to Review for current reference evidence; continue Phase 6 placeholder audit, B12 live smoke, or the next evidence-backed route/controller/serializer drift.
feat(integrations): expose oauth callbacks	Advances Phase 2/3 root integration callback parity by matching Chatwoot Linear::CallbacksController#show, Shopify::CallbacksController#show, Notion::CallbacksController#show, account Shopify auth behavior, and routes.rb:630/634/654. GoChat now registers /linear/callback, /shopify/callback, and /notion/callback; verifies account state, exchanges OAuth codes through configurable provider token endpoints, persists account integration hooks with Chatwoot app IDs/access tokens/settings/reference IDs, redirects to reused frontend integration settings, and returns Shopify auth redirect_url authorization payloads.	go test ./internal/router -run 'IntegrationCallbacks|RegisterRoutes' -count=1; go test ./internal/service -run ShopifyIntegrationService -count=1; go test ./cmd/route_parity -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity. Route dump is TOTAL: 895; tracked route parity is 348 exact, 0 method-compatible, 9 parameter-compatible, 0 missing out of 357.	Linear/Shopify/Notion root callbacks move to Review for current reference evidence; continue the remaining root channel callback audit for Twitter/Google/Microsoft/Instagram/TikTok, Phase 6 placeholder audit, or B12 live smoke.
feat(twilio): expose root callback	Advances Phase 2/3 Twilio ingress parity by matching Chatwoot Twilio::CallbackController#create, Twilio::DeliveryStatusController#create, and routes.rb:639-640. GoChat now registers the exact /twilio/callback route, tracks /twilio/delivery_status, acknowledges root callbacks with 204 No Content, resolves inbound callbacks by To or MessagingServiceSid, normalizes phone numbers to stored E.164 channel rows, and persists inbound SMS/MMS through the existing Twilio incoming-message pipeline and durable persister boundary.	go test ./internal/handler/webhook -run 'TwilioCallback|TwilioWebhook|TwilioDeliveryStatus' -count=1; go test ./internal/router -run 'RegisterRoutes' -count=1; go test ./cmd/route_parity -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./...; git diff --check. Route dump is TOTAL: 892; tracked route parity is 345 exact, 0 method-compatible, 9 parameter-compatible, 0 missing out of 354.	Twilio root callback ingress moves to Review for current reference evidence; continue Phase 2/3 callback route audit, Phase 6 placeholder audit, or B12 live smoke.
feat(twilio): expose voice callbacks	Advances Phase 2/3 enterprise voice parity by matching Chatwoot enterprise Twilio::VoiceController#call_twiml/#status/#conference_status/#recording_status and routes.rb:643-646. GoChat now registers /twilio/voice/call/:phone, /twilio/voice/status/:phone, /twilio/voice/conference_status/:phone, and /twilio/voice/recording_status/:phone; voice callbacks resolve the Twilio phone to a voice-enabled inbox, return conference TwiML for existing call rows, map Twilio call/conference events to persisted call state, and retain status/conference/recording callback payloads in call attributes.	go test ./internal/router -run 'TwilioVoice|RegisterRoutes' -count=1; go test ./cmd/route_parity -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./...; git diff --check. Route dump is TOTAL: 891; tracked route parity is 343 exact, 0 method-compatible, 9 parameter-compatible, 0 missing out of 352.	Enterprise Twilio voice callbacks move to Review for current reference evidence; continue Phase 2/3 drift audit, callback route audit, Phase 6 placeholder audit, or B12 live smoke.
feat(custom-domains): expose cloudflare challenge	Advances Phase 2/3 public custom-domain parity by matching Chatwoot enterprise CustomDomainsController#verify, Cloudflare SSL setting keys from Cloudflare::BaseCloudflareZoneService, and routes.rb:660. GoChat now registers /.well-known/cf-custom-hostname-challenge/:id, resolves the request host against portals.custom_domain, returns Domain not found for unknown domains, returns Challenge ID not found for mismatched ssl_settings.cf_verification_id, and serves the stored cf_verification_body as plain text on success.	go test ./internal/router -run 'CustomDomain|WellKnown|RegisterRoutes' -count=1; go test ./cmd/route_parity -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./...; git diff --check. Route dump is TOTAL: 887; tracked route parity is 339 exact, 0 method-compatible, 9 parameter-compatible, 0 missing out of 348.	Cloudflare custom hostname verification moves to Review for current reference evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
feat(well-known): expose app association files	Advances Phase 2/3 public route parity by matching Chatwoot AndroidAppController#assetlinks, AppleAppController#site_association, MicrosoftController#identity_association, assetlinks.json.erb, site_association.html.erb, identity_association.json.jbuilder, and routes.rb:657-659. GoChat now registers /.well-known/assetlinks.json, /.well-known/apple-app-site-association, and /.well-known/microsoft-identity-association.json; Android payloads use ANDROID_BUNDLE_ID and ANDROID_SHA256_CERT_FINGERPRINT, Apple payloads use IOS_APP_ID plus /app/accounts/*/conversations/*, and Microsoft payloads use AZURE_APP_ID.	go test ./internal/router -run 'WellKnown|RegisterRoutes' -count=1; go test ./cmd/route_parity -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./...; git diff --check. Route dump is TOTAL: 886; tracked route parity is 338 exact, 0 method-compatible, 9 parameter-compatible, 0 missing out of 347.	.well-known association routes move to Review for current reference/spec evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
feat(dashboard): expose app shell routes	Advances Phase 2/3 dashboard route parity by matching Chatwoot DashboardController#index, routes.rb:19-20, layouts/vueapp.html.erb, and mailer/push helper paths that resolve to /app/accounts/:account_id/conversations/:display_id. GoChat now registers /app and /app/*params, returns a Chatwoot-style HTML dashboard shell with window.chatwootConfig, window.globalConfig, and the #app mount for browser requests, and returns Chatwoot's 406 { error: "Please use API routes instead of dashboard routes for JSON requests" } for JSON dashboard requests.	go test ./internal/router -run 'DashboardIndex|RegisterRoutes' -count=1; go test ./cmd/route_parity -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./...; git diff --check. Route dump is TOTAL: 883; tracked route parity is 335 exact, 0 method-compatible, 9 parameter-compatible, 0 missing out of 344.	Dashboard deep-link routes move to Review for current mailer/push evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
docs: land full parity tracking plan	Documentation-only checkpoint requested before continuing implementation. It confirms the worktree was already clean at efceb22, makes the Hermes search and automation/macro/CSAT task families explicit in the master tracker, and records the current implementation baseline plus next executable checkpoints in one place.	git diff --check. No Go code changed and no route artifacts changed.	Continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke from this tracker; .hermes/plans/* are source notes only.
feat(help-center): expose public sitemap	Advances P3.8/P6.6 public help-center parity by matching Public::Api::V1::PortalsController#sitemap, sitemap.xml.erb, and routes.rb:591. GoChat now registers /hc/:slug/sitemap.xml, resolves only non-archived portals by slug, emits sitemap XML for published portal articles only, uses custom domain URLs with Chatwoot-style https:// prefixing when no protocol is present, and writes public article links plus ISO date lastmod values.	go test ./internal/handler/api/v1 -run PortalHandler -count=1; go test ./internal/router -run Router -count=1; go test ./cmd/route_parity -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./...; git diff --check. Route dump is TOTAL: 881; tracked route parity is 333 exact, 0 method-compatible, 9 parameter-compatible, 0 missing out of 342.	P3.8/P6.6l moves to Review for current public sitemap evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
feat(help-center): expose public article show	Advances P3.8/P6.6 public help-center parity by matching Public::Api::V1::Portals::ArticlesController#show/#show_markdown/#tracking_pixel, the public article Jbuilder payload, and routes.rb:598-601. GoChat now registers the public article route, dispatches .md and .png suffixes through the same Gin-compatible article slug route, resolves only non-archived portals by slug, returns public article payloads by slug, serves raw markdown for published articles, rejects markdown for drafts, and increments published article views when serving the 1x1 tracking pixel.	go test ./internal/handler/api/v1 -run ArticleHandler -count=1; go test ./internal/router -run Router -count=1; go test ./cmd/route_parity -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./...; git diff --check. Route dump is TOTAL: 880; tracked route parity is 332 exact, 0 method-compatible, 9 parameter-compatible, 0 missing out of 341.	P3.8/P6.6k moves to Review for current public article show/markdown/tracking evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
feat(help-center): expose public portal search	Advances P3.8/P6.6 public help-center parity by matching Public::Api::V1::Portals::SearchController#index, the public search-article Jbuilder partial, and routes.rb:593. GoChat now registers /hc/:slug/:locale/search, resolves only non-archived portals by slug, trims blank searches to empty results, restricts public search to published articles in the requested locale, uses the Chatwoot 10-result page size, and returns search article payloads with plain-text snippets plus /hc/:slug/articles/:article_slug links.	go test ./internal/handler/api/v1 -run ArticleHandler -count=1; go test ./internal/router -run Router -count=1; go test ./cmd/route_parity -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./...; git diff --check. Route dump is TOTAL: 879; tracked route parity is 331 exact, 0 method-compatible, 7 parameter-compatible, 0 missing out of 338.	P3.8/P6.6j moves to Review for current public portal search evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
feat(help-center): expose public portal show	Advances P3.8/P6.6 public help-center parity by matching Public::Api::V1::PortalsController#show, the public HC portal Jbuilder payload, and routes.rb:590/592. GoChat now registers /hc/:slug and /hc/:slug/:locale, redirects slug-only requests to the portal default locale, resolves only non-archived portals by slug, preloads public categories/articles, and returns Chatwoot public portal fields with public category payloads, optional logo, published article count, category count, and default locale meta.	go test ./internal/handler/api/v1 -run PortalHandler -count=1; go test ./internal/router -run Router -count=1; go test ./cmd/route_parity -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./...; git diff --check. Route dump is TOTAL: 878; tracked route parity is 330 exact, 0 method-compatible, 7 parameter-compatible, 0 missing out of 337.	P3.8/P6.6i moves to Review for current public portal show evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
feat(help-center): expose public category lists	Advances P3.8/P6.6 public help-center parity by matching Public::Api::V1::Portals::CategoriesController#index/#show, public category Jbuilder payloads, and routes.rb:595-596. GoChat now registers /hc/:slug/:locale/categories plus .json and /hc/:slug/:locale/categories/:category_slug, resolves only non-archived portals by slug, returns Chatwoot public category arrays or raw category objects without dashboard-only fields, orders lists by position, scopes show lookup by slug plus locale, and counts only published articles in meta.articles_count.	go test ./internal/handler/api/v1 -run CategoryHandler -count=1; go test ./internal/service -run Category -count=1; go test ./internal/router -run Router -count=1; go test ./cmd/route_parity -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./...; git diff --check. Route dump is TOTAL: 876; tracked route parity is 328 exact, 0 method-compatible, 7 parameter-compatible, 0 missing out of 335.	P3.8/P6.6h moves to Review for current public help-center category evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
feat(help-center): expose public article lists	Advances P3.8/P6.6 widget/public parity by matching the reused widget getMostReadArticles API, Public::Api::V1::Portals::ArticlesController#index, public article Jbuilder payloads, and routes.rb:594/597. GoChat now registers /hc/:slug/:locale/articles plus .json and category article-list aliases, resolves only non-archived portals by slug, returns public { payload, meta: { articles_count } } article arrays, serializes public portal/category/author/link fields, restricts public lists to published articles in the requested locale, honors widget per_page=6, and maps sort=views to view-count ordering.	go test ./internal/handler/api/v1 -run ArticleHandler -count=1; go test ./internal/service -run Article -count=1; go test ./internal/router -run Router -count=1; go test ./cmd/route_parity -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./...; git diff --check. Route dump is TOTAL: 873; tracked route parity is 325 exact, 0 method-compatible, 7 parameter-compatible, 0 missing out of 332.	P3.8/P6.6g moves to Review for current widget/public evidence; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
feat(companies): align avatar form payloads	Advances P3.5 company settings/CRM parity by matching Chatwoot enterprise CompaniesController#create/#update/#index/#search, company Jbuilder payloads, and the reused dashboard companies Pinia store/API behavior. GoChat company create/update now accepts nested multipart company[...] form bodies used when the frontend sends avatar uploads, maps uploaded company[avatar] into the serialized avatar_url field, preserves nested multipart company[custom_attributes][...] values, and makes company list/search/contact list/search use the reference fixed RESULTS_PER_PAGE = 25 instead of local per_page overrides.	go test ./internal/handler/api/v1 -run CompanyHandler -count=1; go test ./internal/service -run Company -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 869 and tracked route parity remains 321 exact, 0 method-compatible, 7 parameter-compatible, 0 missing out of 328.	P3.5 remains Doing for any future contact/company drift from live smoke or fresh reference inspection; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
feat(integrations): align app hook payloads	Advances P3.11 account integrations apps/hooks parity by matching Chatwoot Integrations::AppsController, Integrations::HooksController, app/hook Jbuilder views, Integrations::App, Integrations::Hook, config/integration/apps.yml, and the reused dashboard integrations API/store/settings components. GoChat now tracks routes.rb:345-348, registers frontend no-trailing-slash app/hook routes plus hook PATCH, returns Chatwoot { payload: [...] } app index and raw app/hook objects, accepts raw frontend hook bodies plus nested { hook: ... }, persists app_id and reference_id, scopes hook show/update/delete by account, serializes boolean hook status, account/inbox hook_type, settings, inbox, app hooks, settings schemas, visible properties, and seeds the additional reference app catalog rows.	go test ./internal/handler/api/v1 -run IntegrationHook -count=1; go test ./internal/service -run IntegrationHook -count=1; go test ./cmd/migrate -count=1; go test ./cmd/route_parity -count=1; go test ./internal/router -run Router -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./...; git diff --check. Route dump is TOTAL: 869; tracked route parity is 321 exact, 0 method-compatible, 7 parameter-compatible, 0 missing out of 328.	P3.11 moves to Review; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
feat(webhooks): align account payloads	Advances P3.10 account webhook API parity by matching Chatwoot WebhooksController, account webhook Jbuilder views, Webhook model validation, and the reused dashboard webhooks API/store/settings components. GoChat now tracks routes.rb:342, registers frontend PATCH /api/v1/accounts/:account_id/webhooks/:webhook_id, returns Chatwoot { payload: { webhooks } } and { payload: { webhook } } payloads, accepts nested { webhook: ... } bodies, persists name, inbox_id, url, subscriptions, and generated secret, scopes show/update/delete by account, validates HTTP/HTTPS URLs plus the reference allowed event set, returns empty 200 OK delete, and keeps delivery filtering backed by persisted subscription rows.	go test ./internal/handler/api/v1 -run WebhookSubscription -count=1; go test ./internal/service -run WebhookSubscription -count=1; go test ./internal/router -run Router -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/router ./cmd/route_parity -run 'WebhookSubscription|Router|RouteParity' -count=1; go test ./cmd/migrate -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./...; git diff --check. Route dump is TOTAL: 865; tracked route parity is 313 exact, 0 method-compatible, 7 parameter-compatible, 0 missing out of 320.	P3.10 moves to Review; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
feat(agent-bots): align account payloads	Advances P3.9 account agent-bot API parity by matching Chatwoot AgentBotsController, account agent-bot Jbuilder views, _agent_bot.json.jbuilder, AgentBotPresenter, and the reused dashboard AgentBotsAPI/agentBots store path. GoChat now registers frontend no-trailing-slash GET/POST /api/v1/accounts/:account_id/agent_bots plus PATCH /agent_bots/:id, tracks routes.rb:94-97, returns raw bot arrays/objects with thumbnail, bot_config, system_bot, account-scoped access_token/secret, accepts JSON and multipart form bodies, preserves explicit empty update values, scopes mutation/reset/avatar actions to current-account bots while allowing index/show of system bots, returns empty 200 OK delete, and returns full bot payloads for reset/avatar actions.	go test ./internal/handler/api/v1 -run AgentBot -count=1; go test ./internal/service -run AgentBot -count=1; go test ./internal/router -run Router -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/router -run 'AgentBot|Router' -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./cmd/route_parity -count=1; go test ./...; git diff --check. Route dump is TOTAL: 864; tracked route parity is 308 exact, 0 method-compatible, 7 parameter-compatible, 0 missing out of 315.	P3.9 moves to Review; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
feat(contacts): initiate voice calls	Advances P6.8 contact outbound voice call parity by matching Chatwoot enterprise Contacts::CallsController#create, Voice::OutboundCallBuilder, Voice::CallMessageBuilder, Call, and the reused dashboard ContactAPI.initiateCall/voice client path. GoChat now registers POST /api/v1/accounts/:account_id/contacts/:contact_id/call, requires an assigned Channel::TwilioSms inbox with voice_enabled, requires a contact phone number, reuses only matching open display-ID conversations, creates ContactInbox/open conversation records when needed, persists Twilio outgoing call metadata and a linked voice_call message payload, and returns { conversation_id, inbox_id, call_sid, conference_sid }.	go test ./internal/handler/api/v1 -run 'ContactHandlerCRUDTestSuite/TestInitiateCall' -count=1; go test ./internal/service ./internal/handler/api/v1 ./internal/router -run 'Contact|Router' -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./cmd/route_parity -count=1; go test ./...; git diff --check. Route dump is TOTAL: 861; tracked route parity is 299 exact, 0 method-compatible, 7 parameter-compatible, 0 missing out of 306.	P6.8 moves to Review; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
docs: land parity execution tracker	Documentation-only checkpoint that turns the Hermes-era search and automation/macro/CSAT notes, user-confirmed enterprise scope, latest help-center baseline, and fresh contact voice-call drift into one executable queue. Adds lifecycle rules, ordered next slices, explicit P6.8 contact outbound voice-call contract, and updates the active board so future work can be tracked without reopening .hermes/plans/*.	git diff --check. No Go code changed and no route artifacts changed.	Start P6.8 contact outbound voice-call parity, or run the next Phase 2/3 plus Phase 6 evidence audit before implementation.
feat(help-center): queue article translations	Advances P3.7d enterprise help-center parity by matching Chatwoot enterprise Articles::BulkActionsController#translate, Captain::Articles::TranslateJob, Captain::Llm::ArticleTranslationService, and the reused dashboard bulkTranslate flow. Bulk translate now enforces captain_tasks, portal allowed locales, optional locale-matched categories, and article selection; returns 409 { duplicate_articles } for existing translations unless force is true; enqueues low-priority durable captain:article_translate jobs; registers replay in bootstrap; and uses a wired LLM-backed article translator with Chatwoot title/content prompts and locale-to-English target language names before creating or updating draft translated articles.	go test ./internal/service -run 'ArticleService_.*Translate|LLMArticleTranslationBackend|ArticleService_BulkActions|ArticleService_BulkUpdateStatus|ArticleService_BulkDelete' -count=1; go test ./internal/handler/api/v1 -run 'ArticleHandlerSuite/TestBulkTranslate|ArticleHandlerSuite/TestBulkActions' -count=1; go test ./internal/service ./internal/handler/api/v1 ./internal/repository ./internal/app -run 'Article|Bootstrap|App' -count=1; go test ./...; git diff --check. No route changes.	P3.7d moves to Review; continue Phase 6 placeholder burn-down or the next evidence-backed Phase 2/3 drift slice.
feat(inboxes): align agent bot member actions	Advances P6.5 inbox API parity by aligning GET /inboxes/:id/agent_bot and POST /inboxes/:id/set_agent_bot with Chatwoot InboxesController#agent_bot/#set_agent_bot, inboxes/agent_bot.json.jbuilder, _agent_bot.json.jbuilder, and the reused dashboard agentBots store/API path. The setter accepts Chatwoot `{ agent_bot: id	null }bodies, keeps legacy{ agent_bot_id }compatibility, treats omitted/null params as disconnect, returns empty200 OK, destroys disconnected bindings instead of leaving inactive local rows, and updates the inbox's single binding on reassignment. The getter now returns { agent_bot: {} }when disconnected and serializes assigned bots with Chatwoot fields such asthumbnail, bot_type, bot_config, and outgoing_url`.	go test ./internal/service -run 'InboxService_SetAgentBot' -count=1; go test ./internal/handler/api/v1 -run 'InboxHandler_Set.*AgentBot|InboxHandler_GetAgentBot|InboxSetAgentBot' -count=1; go test ./internal/handler/api/v1 ./internal/service -run 'Inbox.*AgentBot|SetAgentBot' -count=1; go test ./...; git diff --check. No route changes.
feat(messages): align retry status parity	Advances P6 message API parity by matching Chatwoot MessagesController#retry, messages/retry.json.jbuilder, and the reused dashboard MessageApi.retry path. Message retry now resets failed messages to sent, clears content_attributes to {}, returns the Chatwoot message serializer, and queues the existing durable message:send_reply path when a WorkerPool is configured instead of leaving local retrying state/provider failure details visible.	go test ./internal/service -run MessageService_Retry -count=1; go test ./internal/handler/api/v1 -run 'MessageHandlerTestSuite/TestRetry' -count=1; go test ./internal/handler/api/v1 ./internal/service -run 'Message.*Retry' -count=1; go test ./...; git diff --check.	P6.4 message retry drift moves to Review; continue Phase 6 placeholder burn-down or fresh evidence-backed Phase 2/3 drift.
feat(conversations): align custom attribute response	Advances P6 conversation response parity by matching Chatwoot ConversationsController#custom_attributes, custom_attributes.json.jbuilder, and the reused dashboard ConversationApi.updateCustomAttributes store action. The account conversation custom-attributes route now returns only { custom_attributes: ... }, excludes local conversation/payload/meta wrappers, and converts empty/null JSON to {} for frontend merge stability. The placeholder audit was rerun and still shows only webhook handler-not-injected fallbacks calling chatwootParityStub.	go test ./internal/handler/api/v1 -run 'ConversationHandler.*UpdateCustomAttributes|TestConversationHandler' -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/router -run 'UpdateCustomAttributes|ConversationHandler|ConversationService|Router' -count=1; rg -n "chatwootParityStub|TODO.*placeholder|placeholder|stub" internal/handler internal/service internal/router -g'*.go'; go test ./...; git diff --check.	P6 conversation custom-attribute response drift moves to Review; continue Phase 6 placeholder burn-down from the remaining webhook nil-handler fallbacks or fresh reference/smoke evidence.
docs: expand help center route parity tracking	Audit/tooling checkpoint that expands cmd/route_parity to track the full Chatwoot help-center portal/category/article route family from reference/chatwoot/config/routes.rb:385-404, including portal member actions, nested category CRUD/reorder, nested article CRUD/reorder, and article bulk actions. Regenerated docs/parity/route_parity.md now reports 298 exact, 0 method-compatible, 7 parameter-compatible, 0 missing out of 305 tracked critical routes; docs/parity/gochat_routes.txt remains TOTAL: 860.	go run ./cmd/route_parity; go test ./cmd/route_parity -count=1; git diff --check.	Continue Phase 6 placeholder burn-down or the next evidence-backed Phase 2/3 drift slice; keep route artifacts regenerated whenever the tracked set changes.
feat(help-center): align article payloads	Advances P3.7c help-center parity by matching Chatwoot ArticlesController, Articles::BulkActionsController, article Jbuilder views, and reused dashboard helpCenter/articles.js. Article index/create now expose no-trailing-slash routes; update exposes frontend PATCH; frontend bulk update-status/update-category/delete and translate routes are registered; portal IDs resolve through account-scoped slug lookup with numeric fallback; create/update accept raw frontend article bodies plus wrappers; list/search return { payload, meta }; show/create/update/edit return { payload: article } with category, author, views, Unix updated_at, meta, and associated article fields; delete/reorder/bulk actions return empty 200 OK; reorder accepts Chatwoot positions_hash; and bulk action errors return 422 { error }.	go test ./internal/handler/api/v1 -run ArticleHandler -count=1; go test ./internal/service ./internal/repository -run Article -count=1; go test ./internal/router -run Router -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; sandboxed full go test ./... failed only on local socket restrictions; escalated full go test ./... passed; git diff --check. Route dump is TOTAL: 860; tracked route parity remains 270 exact, 7 parameter-compatible, 0 missing.	P3.7c moves to Review; continue Phase 2/3 drift audit or Phase 6 placeholder burn-down from fresh reference/smoke evidence.
docs: lock parity execution tracker	Documentation-only checkpoint that makes this file the single active tracker after user confirmation. It locks direct Chatwoot frontend reuse, local reference/chatwoot as the only baseline, go test ./... first, Meilisearch as mandatory final search, and enterprise scope excluding only SSO/SAML/LDAP/OIDC. It also maps the remaining Hermes search and automation/macro/CSAT notes into the existing Phase 1/B6, B8/B9, Phase 5, B7-B12, and active P3.7 help-center rows.	git diff --check. No Go code changed.	Continue P3.7c help-center articles and article bulk actions; future slices update this tracker in the same commit.
feat(help-center): align category payloads	Advances P3.7b help-center parity by matching Chatwoot CategoriesController, category Jbuilder views, and reused dashboard helpCenter/categories.js plus category store actions. Category index/create now expose no-trailing-slash routes; update exposes frontend PATCH; portal IDs resolve through account-scoped slug lookup with numeric fallback; create/update accept raw frontend category bodies plus wrappers; list returns { payload, meta } with locale filtering; show/create/update return { payload: category } with related/parent/root category partials and meta.articles_count; delete returns empty 200 OK; and reorder accepts Chatwoot positions_hash while preserving legacy positions arrays.	go test ./internal/handler/api/v1 -run CategoryHandler -count=1; go test ./internal/service ./internal/repository -run Category -count=1; go test ./internal/router -run Router -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; full go test ./...; git diff --check. Route dump is TOTAL: 853; tracked route parity remains 270 exact, 7 parameter-compatible, 0 missing.	P3.7b moves to Review; continue P3.7c help-center articles and article bulk actions.
feat(help-center): align portal payloads	Advances P3.7a help-center parity by matching Chatwoot PortalsController, portal Jbuilder views, enterprise SSL status behavior, and reused dashboard helpCenter/portals.js plus portal store actions. Portal index/create now expose no-trailing-slash routes; update exposes frontend PATCH; archive exposes Chatwoot PATCH; route IDs resolve through account-scoped slug lookup with legacy numeric fallback; create/update accept raw frontend portal bodies plus wrappers; index returns { payload, meta }; show/create/update return raw portal objects with config, meta, logo, and SSL settings; delete/logo/archive return empty 200 OK; send_instructions returns { message }; and SSL status returns { status, verification_errors } or 422 when no custom domain is configured.	go test ./internal/handler/api/v1 -run PortalHandler -count=1; go test ./internal/service ./internal/repository -run Portal -count=1; go test ./internal/router -run Router -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; full go test ./...; git diff --check. Route dump is TOTAL: 850; tracked route parity remains 270 exact, 7 parameter-compatible, 0 missing.	P3.7a moves to Review; continue P3.7b help-center categories, then P3.7c articles/bulk actions.
docs: land help center parity plan	Documentation-only handoff checkpoint after a02d11e feat(campaigns): derive chatwoot scheduling. Records the latest clean campaign baseline and turns fresh help-center reference/frontend inspection into executable P3.7a-P3.7c contracts for portals, categories, articles, and article bulk actions.	git diff --check. No Go code changed.	Start feat(help-center): align portal payloads, then continue categories/articles and route parity regeneration.
feat(campaigns): derive chatwoot scheduling	Advances P3.7 campaign behavior parity beyond response envelopes by matching Chatwoot Campaign#ensure_correct_campaign_attributes, campaign_params, and the reused SMS/WhatsApp/live-chat campaign forms. Create no longer requires frontend-absent campaign_type; SMS/Twilio/WhatsApp inboxes derive one-off campaigns, persist ISO scheduled_at, and default missing schedules to current UTC; web-widget/live-chat inboxes derive ongoing campaigns and clear schedules; update accepts frontend inbox_id, sender_id, and scheduled_at, preserves omitted descriptions, reloads nested inbox/sender data, and validates inbox/sender account scope.	go test ./internal/handler/api/v1 -run CampaignHandler -count=1; go test ./internal/service ./internal/repository -run Campaign -count=1; full go test ./...; git diff --check. No route changes; route dump remains TOTAL: 846.	Continue Phase 6 placeholder audit or the next named Phase 2/3 drift from reference/smoke evidence.
feat(campaigns): align chatwoot payloads	Advances P3.7 campaign/settings parity by matching Chatwoot CampaignsController#index/show/create/update/destroy, _campaign.json.jbuilder, and the reused dashboard campaigns API/store. Account campaigns now return raw arrays/objects instead of local success/data/meta envelopes, ignore frontend page/per_page, use display_id as the external id, resolve show/update/delete/start/stop through display ID with legacy primary-key fallback, serialize nested inbox/sender data plus parsed JSON audience, trigger_rules, and template_params, create returns 200 OK, delete returns empty 200 OK, and the frontend-used no-trailing-slash index/create plus PATCH update routes are registered.	go test ./internal/handler/api/v1 -run CampaignHandler -count=1; go test ./internal/service ./internal/repository -run Campaign -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/repository ./internal/router -run 'Campaign|Router' -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./...; git diff --check. Route dump is TOTAL: 846; tracked route parity remains 270 exact, 7 parameter-compatible, 0 missing.	Continue Phase 6 placeholder audit or the next named Phase 2/3 drift from reference/smoke evidence.
feat(notification-settings): align chatwoot payloads	Advances P3.1 auth/profile settings parity by matching Chatwoot NotificationSettingsController#show/#update, show.json.jbuilder, and reused dashboard userNotificationSettings store/API. Account notification-settings show/update now return the raw object with id, user_id, account_id, all_email_flags, selected_email_flags, all_push_flags, and selected_push_flags; the local { success, data: { notification_setting } } wrapper is removed, nested update params are retained, and no-trailing-slash route aliases are registered for the frontend ApiClient URL.	go test ./internal/handler/api/v1 -run NotificationSetting -count=1; go test ./internal/service -run NotificationSetting -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/router -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./...; git diff --check. Route dump is TOTAL: 843; tracked route parity remains 270 exact, 7 parameter-compatible, 0 missing.	Continue Phase 6 placeholder audit or the next named Phase 2/3 drift from reference/smoke evidence.
feat(agents): align index pagination	Advances P3.2 agents/settings parity by matching Chatwoot AgentsController#index, which assigns @agents = agents from Current.account.users.order_by_full_name.includes(...) without pagination. Account agent lists now ignore reused-frontend page/per_page query values, return the full account-agent array, and retain lower(users.name) ASC ordering plus account-user role, availability, auto-offline, and custom-role metadata behind the Chatwoot _agent serializer.	go test ./internal/handler/api/v1 -run 'TestAgentHandlerSuite/TestList' -count=1; go test ./internal/service ./internal/repository -run Agent -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/repository -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 840.	Continue P3.2 agents/account-user drift or the next Phase 6 reference/smoke finding.
feat(agents): align update validation errors	Advances P3.2 agents/settings parity by matching Chatwoot AgentsController#update, User#update!, and RequestExceptionHandler#render_record_invalid. Explicit blank agent[name] updates now return 422 { message: "Name can't be blank", attributes: ["name"] } and preserve the existing user name instead of silently ignoring the invalid value with a 200 OK.	go test ./internal/handler/api/v1 -run 'TestAgentHandlerSuite/TestUpdateAgent' -count=1; go test ./internal/service -run Agent -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/repository -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 840.	Continue P3.2 agents/account-user drift or the next Phase 6 reference/smoke finding.
feat(agents): align delete scope	Advances P3.2 agents/settings parity by matching Chatwoot AgentsController#fetch_agent before destroy: deletes are scoped through current account membership and return 404 when the target user is not an agent in the account. The local delete path now looks up the AccountUser before deletion so cross-account/non-member users are not accidentally deleted.	go test ./internal/handler/api/v1 -run 'TestAgentHandlerSuite/TestDeleteAgent' -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/repository -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 840.	Continue P3.2 agents/account-user drift or the next Phase 6 reference/smoke finding.
feat(agents): align duplicate create errors	Advances P3.2 agents/settings parity by matching Chatwoot's ActiveRecord::RecordInvalid handling for duplicate account memberships created through AgentsController#create. Re-inviting an existing account member now returns 422 { message: "User has already been taken", attributes: ["user_id"] } instead of the local 409 conflict envelope, while bulk invite continues to skip duplicate failures like the reference controller.	go test ./internal/handler/api/v1 -run 'TestAgentHandlerSuite/TestCreateAgentDuplicate' -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/repository -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 840.	Continue P3.2 agents/account-user drift or the next Phase 6 reference/smoke finding.
feat(agents): align create name defaults	Advances P3.2 agents/settings parity by matching Chatwoot AgentsController#create and AgentBuilder. Agent creation now accepts blank or omitted agent[name]; for newly created users, the name falls back to the email local-part exactly like email.split('@').first, while existing-user invitation behavior remains unchanged.	go test ./internal/handler/api/v1 -run 'TestAgentHandlerSuite/TestCreateAgent' -count=1; go test ./internal/service ./internal/repository -run Agent -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/repository -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 840.	Continue P3.2 agents/account-user drift or the next Phase 6 reference/smoke finding.
feat(attachments): align list pagination	Advances Phase 6 dashboard/CRM attachment drift by matching Chatwoot ConversationsController#attachments, Contacts::AttachmentsController#index, and the shared attachment Jbuilder payloads. Conversation and contact attachment lists now page with the reference fixed 100-row limit from ATTACHMENT_RESULTS_PER_PAGE/RESULTS_PER_PAGE and ignore reused-frontend per_page query values, while retaining newest-first attachment ordering and { meta: { total_count }, payload } responses.	`go test ./internal/handler/api/v1 -run 'Test(ConversationHandlerTestSuite	ContactHandlerCRUDTestSuite)/TestListAttachments' -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/repository -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 840`.
feat(profile): align account permissions	Advances P3.1/P3.2 profile and permission parity by matching Chatwoot api/v1/models/_user.json.jbuilder, AccountUser#permissions, and the enterprise custom-role prepend used by dashboard route guards. Profile account entries now expose ordinary role permissions as ["administrator"] or ["agent"], and custom-role memberships expose the role's permission keys plus custom_role while retaining nested custom_role metadata.	go test ./internal/handler/api/v1 -run ProfileHandler -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/repository -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 840.	Continue P3.2 permissions/invitations drift or the next Phase 6 reference/smoke finding.
feat(platform): align account user membership	Advances P3.2 platform account-user parity by matching Platform::Api::V1::AccountUsersController. Platform account-user index/create now return raw AccountUser JSON instead of the local { success, data } envelope, create uses Chatwoot find_or_initialize_by(user_id).update! semantics so duplicate membership requests update role instead of failing, and the Chatwoot collection route DELETE /platform/api/v1/accounts/:account_id/account_users/destroy?user_id=... is registered while the legacy /:user_id alias remains.	go test ./internal/handler/api/v1 -run PlatformAccountUser -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./internal/handler/api/v1 ./internal/repository ./internal/router -count=1; go test ./...; git diff --check. Route dump is TOTAL: 840; tracked route parity remains 270 exact, 7 parameter-compatible, 0 missing.	Continue P3.2 permissions/invitations drift or the next Phase 6 reference/smoke finding.
feat(agents): align list ordering	Advances P3.2 agents/settings parity by matching Chatwoot AgentsController#index, which renders Current.account.users.order_by_full_name. Account agent lists now order by lower(users.name) ASC before pagination while preserving account-user role, availability, auto-offline, and custom-role data behind the Chatwoot _agent serializer.	go test ./internal/handler/api/v1 -run AgentHandler -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/router -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 839.	Continue P3.2 account users/invitations/permissions drift or the next Phase 6 reference/smoke finding.
feat(agents): align update route semantics	Advances P3.2 agents/settings parity by aligning update with Chatwoot AgentsController#update and the reused dashboard ApiClient.update path. Agent update now exposes PATCH /api/v1/accounts/:account_id/agents/:agent_id alongside the existing PUT alias, accepts nested { agent: ... } payloads, preserves auto_offline when the field is omitted, and still applies explicit auto_offline: false like Rails strong params with compact.	go test ./internal/handler/api/v1 -run AgentHandler -count=1; go test ./internal/service -run Agent -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./internal/handler/api/v1 ./internal/service ./internal/router -count=1; go test ./...; git diff --check. Route dump is TOTAL: 839; tracked route parity remains 270 exact, 7 parameter-compatible, 0 missing.	Continue P3.2 account users/invitations/permissions drift or the next Phase 6 reference/smoke finding.
feat(agents): align bulk invite behavior	Advances P3.2 agents/onboarding parity by aligning POST /api/v1/accounts/:account_id/agents/bulk_create with Chatwoot AgentsController#bulk_create. Bulk invite now treats the email list as a best-effort loop: invalid entries are skipped instead of failing the whole request, duplicate failures remain ignored, empty arrays return empty 200 OK, valid agents in the same request are still created, and the local onboarding step is cleared after the bulk flow.	go test ./internal/handler/api/v1 -run AgentHandler -count=1; go test ./internal/service -run Agent -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/router -count=1; go test ./...; git diff --check.	Continue P3.2 account users/invitations/permissions drift or the next Phase 6 reference/smoke finding.
feat(custom-roles): align update route semantics	Advances B10.3 CustomRole frontend parity by registering Chatwoot's Rails resource PATCH /api/v1/accounts/:account_id/custom_roles/:id update route used by the reused ApiClient.update path, while keeping the existing PUT alias. Custom role updates now distinguish omitted description from an explicit empty string, so the enterprise settings form can clear descriptions like CustomRolesController#update with strong params.	go test ./internal/handler/api/v1 -run CustomRole -count=1; go test ./internal/service -run CustomRole -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./internal/handler/api/v1 ./internal/service ./internal/router -count=1; go test ./...; git diff --check.	Continue the next named Phase 2/3 or Phase 6 drift from reference/smoke evidence.
feat(contacts): align active pagination payloads	Advances Phase 6 dashboard CRM drift by aligning contact list/search/filter/active pagination with Chatwoot ContactsController::RESULTS_PER_PAGE = 15 and contacts/active.json.jbuilder. The reused dashboard active-contacts route now returns { meta: { count, current_page }, payload } using the contact serializer instead of the local { contacts, meta: { page, page_size } } envelope, and selected-key POST /contacts/:id/destroy_custom_attributes is covered against Chatwoot's { payload } response with contact_inboxes.	go test ./internal/handler/api/v1 -run 'ContactHandlerCRUD' -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/router -count=1; go test ./...; git diff --check.	Continue the next named Phase 2/3 or Phase 6 drift from reference/smoke evidence.
feat(conversations): align custom attribute response	Advances Phase 6 dashboard conversation drift by aligning POST /api/v1/accounts/:account_id/conversations/:conversation_id/custom_attributes with Chatwoot custom_attributes.json.jbuilder and the reused conversation store action. The endpoint still persists the submitted custom attributes, but the response is now only { custom_attributes: ... } and no longer leaks the full local conversation serializer, id, or local envelope fields.	go test ./internal/handler/api/v1 -run 'TestConversationHandlerTestSuite/TestUpdateCustomAttributes' -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/router -count=1; go test ./...; git diff --check.	Continue the next named Phase 2/3 or Phase 6 drift from reference/smoke evidence.
feat(conversations): align transcript responses	Advances Phase 6 dashboard conversation drift by aligning POST /api/v1/accounts/:account_id/conversations/:conversation_id/transcript with Chatwoot ConversationsController#transcript and the reused dashboard conversation API. Transcript success now returns empty 200 OK instead of the local { success, data } envelope; missing email returns Chatwoot 422 { error: "email param missing" }; local email-format validation no longer rejects nonblank values that Chatwoot would pass through to the mailer. Fresh placeholder audit found only webhook handler nil-fallback chatwootParityStub routes, with no account/contact/conversation/message/inbox dashboard-critical stub owner left by this slice.	go test ./internal/handler/api/v1 -run 'TestConversationHandlerTestSuite/TestTranscript' -count=1; go test ./internal/service -run ConversationService_SendTranscript -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/router -count=1; go test ./...; git diff --check.	Continue the next named Phase 2/3 or Phase 6 drift from reference/smoke evidence.
feat(custom-fields): align chatwoot saved view payloads	Advances P3.6 serializer/controller parity for saved views and settings attributes. Account /custom_filters now matches Chatwoot CustomFiltersController, _custom_filter.json.jbuilder, and dashboard customViews.js/store behavior: list returns a raw array, defaults to filter_type=conversation, scopes by current user, accepts raw frontend bodies plus nested { custom_filter }, returns raw mutation payloads with no account_id/user_id, and uses 200 OK for create/update plus 204 delete. Account /custom_attribute_definitions now matches CustomAttributeDefinitionsController, _custom_attribute_definition.json.jbuilder, dashboard attributes.js/store, and settings attribute enum constants: list/show/create/update return raw arrays/objects, create/update accept raw integer enum bodies plus wrappers, stored/serialized attribute_model values normalize to Chatwoot conversation_attribute/contact_attribute/company_attribute, and custom attribute value validation can find normalized and legacy definition rows.	go test ./internal/handler/api/v1 -run 'CustomFilter|CustomAttributeDefinition' -count=1; go test ./internal/service -run 'CustomFilter|CustomAttributeDefinition' -count=1; go test ./internal/repository -run 'CustomFilter|CustomAttributeDefinition' -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/router -count=1; go test ./...; git diff --check.	P3.6 custom filters/custom attribute definitions move to Review; continue Phase 6 placeholder audit from fresh reference/smoke evidence.
feat(labels): align chatwoot label payloads	Advances P3.6 label CRUD parity by aligning account /labels with Chatwoot LabelsController, label Jbuilder views, Label model/schema, and dashboard labels API/store. List now returns { payload }; create/show/update return raw label payloads with id, title, description, color, and show_on_sidebar; create/update accept nested { label } bodies and legacy raw name; delete returns empty 200 OK; title normalization, default color, account scope, persisted description/sidebar flags, and local conversation/contact association cleanup are covered.	go test ./internal/handler/api/v1 -run LabelHandler -count=1; `go test ./internal/service -run 'TagService	LabelService' -count=1; go test ./internal/repository -run TagRepo -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/router -count=1; go test ./cmd/migrate -count=1; go test ./...; git diff --check`.
docs: refresh parity tracker baseline	Documentation-only checkpoint after 2ab7b58 feat(accounts): align account payloads. Refreshes the Current Baseline to the committed account payload work, records the clean handoff state, and lands the next executable P3.6 label CRUD parity contract from direct Chatwoot reference/frontend inspection.	git diff --check. No Go code changed.	Start feat(labels): align chatwoot label payloads, then continue Phase 6 placeholder audit.
feat(accounts): align account payloads	Advances Phase 2/3 account settings parity by aligning core reused-frontend account endpoints with Chatwoot AccountsController, _account.json.jbuilder, show/update/create views, dashboard account.js, and the account Vuex store. Account show/update/settings now return raw account objects instead of local { success, data } envelopes, with settings, custom_attributes, features, cache_keys, support_email, created_at, locale/name/domain/status fields. Authenticated account creation accepts Chatwoot account_name and returns { data: { account_id } } for the add-account modal. update_active_at now returns empty 200 OK, and cache_keys now returns Chatwoot { cache_keys: { label, inbox, team } } with zero-epoch defaults.	go test ./internal/handler/api/v1 -run AccountHandler -count=1; go test ./internal/service -run AccountService -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/router -count=1; go test ./...; git diff --check.	P3.2 remains Doing for account users/invitations/permissions drift; continue Phase 6 placeholder audit from fresh reference/smoke evidence.
feat(settings): align assignable agents payloads	Advances P3.2/P3.3 settings and inbox assignment parity by aligning GET /api/v1/accounts/:account_id/assignable_agents and GET /api/v1/accounts/:account_id/inboxes/:inbox_id/assignable_agents with Chatwoot AssignableAgentsController#index, inboxes#assignable_agents, and _agent.json.jbuilder. Assignable-agent endpoints now return { payload: [...] } instead of the local { success, data } envelope and serialize agent fields required by the reused conversation assignment UI: account_id, availability_status, auto_offline, confirmed, provider, available_name, thumbnail, role, and enterprise custom_role_id. AccountUser role, availability, auto-offline, and custom-role data are loaded from the account membership instead of the global user role.	go test ./internal/handler/api/v1 -run AssignableAgent -count=1; go test ./internal/service -run AssignableAgent -count=1; go test ./internal/handler/api/v1 ./internal/service ./internal/router -count=1; go test ./...; git diff --check.	P3.2/P3.3 remain Doing for deeper account users/invitations/permissions and inbox serializer drift; continue Phase 6 placeholder audit from fresh reference/smoke evidence.
feat(settings): align agents teams payloads	Advances P3.2 account/users/teams parity by aligning settings agents, teams, and team-member endpoints with Chatwoot agents_controller, teams_controller, team_members_controller, and the reused frontend stores/API clients. Agent list/create/update/get now return raw Chatwoot agent objects/arrays with availability_status, available_name, confirmed, thumbnail, auto_offline, and custom_role_id; create/update accept the raw frontend body as well as wrapped params; bulk create and delete return Chatwoot head :ok. Team list/show/create/update now return raw team objects/arrays with allow_auto_assign and is_member, accept raw allow_auto_assign, preserve explicit false values despite DB defaults, and team-member list/create/update return agent serializer arrays. The handler also accepts router :team_id params used by the real account-scoped routes.	go test ./internal/handler/api/v1 -run 'AgentHandler|TeamHandler' -count=1; go test ./internal/service -run 'AgentService|TeamService' -count=1; go test ./internal/repository ./internal/handler/api/v1 ./internal/router -count=1; go test ./...; git diff --check.	P3.2 moves to Doing; continue accounts/users/invitations/permissions drift, then Phase 6 placeholder audit from fresh reference/smoke evidence.
feat(crm): align shared attachment payloads	Advances Phase 3/6 CRM serializer parity by adding Chatwoot's GET /api/v1/accounts/:account_id/contacts/:contact_id/attachments shared-file route and aligning conversation/contact attachment responses with contacts/attachments#index, conversations#attachments, and _attachment.json.jbuilder. Attachment lists now return { meta: { total_count }, payload }, order newest first, serialize data_url, thumb_url, file_size, file_type, extension, dimensions, created_at, sender data, and contact attachment conversation_id as the Chatwoot display ID.	go test ./internal/service -run 'MessageService|ContactService' -count=1; go test ./internal/handler/api/v1 -run 'ContactHandlerCRUD|ConversationHandler' -count=1; go test ./internal/service ./internal/handler/api/v1 ./internal/router -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./...; git diff --check.	P3.5 remains Doing for broader contact/company drift; continue Phase 6 placeholder audit and CRM serializer fixture expansion from reference/smoke evidence.
feat(auth): align password reset flows	Advances Phase 2/3 auth/session parity by replacing the password reset and confirmation placeholders with Chatwoot Devise-compatible token columns and frontend routes. POST /auth/password now returns Chatwoot's reset request message while storing a reset token digest; PUT /auth/password validates reset_password_token, updates and confirms the user password, clears reset/confirmation tokens, emits Devise auth headers, and returns { data: profile }; POST /auth/confirmation confirms by confirmation_token, clears it, emits auth headers, and returns { data: profile }.	go test ./internal/service -run AuthService -count=1; go test ./internal/handler/api/v1 -run ChatwootAuth -count=1; go test ./...; git diff --check.	Auth/session/profile remains Done for current reused frontend flow; future auth drift should come from B12 smoke or reference evidence.
feat(inboxes): queue template sync jobs	Advances P6.5 inbox API parity by aligning POST /inboxes/:id/sync_templates with Api::V1::Accounts::Concerns::WhatsappHealthManagement#sync_templates. The endpoint no longer blocks on live provider template fetches or returns a local templates envelope; it validates WhatsApp inboxes, queues durable low-priority inbox:sync_templates jobs, replays the existing WhatsApp template fetch/update path in the worker, and returns Chatwoot { message: "Template sync initiated successfully" }.	go test ./internal/service -run 'InboxService.*SyncTemplates|InboxService.*Health|InboxService.*RegisterWebhook' -count=1; go test ./internal/handler/api/v1 -run InboxSyncTemplates -count=1; go test ./internal/app -count=1; go test ./...; git diff --check.	P6.5 remains Doing for broader inbox/channel settings parity; continue Phase 6 placeholder audit across account/contact/conversation/message/inbox surfaces.
feat(inboxes): align whatsapp health endpoints	Advances P6.5 inbox API parity by replacing the generic inbox health result with Chatwoot's WhatsApp Cloud-only health contract and aligning register_webhook with the reference concern. Health now returns raw Graph phone-number fields plus expected_webhook_url and business_id; non-WhatsApp/non-Cloud inboxes return the Chatwoot 400 error; register webhook accepts an empty body, builds the default callback from FRONTEND_URL, and returns Webhook registered successfully. WhatsApp Graph health reads now use WHATSAPP_API_VERSION default v22.0.	go test ./internal/channel/whatsapp -count=1; go test ./internal/service -run InboxService -count=1; go test ./internal/handler/api/v1 -run Inbox -count=1; go test ./...; git diff --check.	P6.5 remains Doing for broader inbox/channel settings parity; continue Phase 6 placeholder audit across account/contact/conversation/message/inbox surfaces.
feat(notifications): align chatwoot notification payloads	Advances Phase 2/3 drift by aligning the account notifications API with reference/chatwoot/app/controllers/api/v1/accounts/notifications_controller.rb, NotificationFinder, index.json.jbuilder, and the reused frontend notifications.js client. Notification index now returns Chatwoot { data: { meta, payload } }, supports includes[]=read/snoozed, fixed unread/count metadata, raw notification action responses, primary-actor-scoped read_all, raw unread count, and destroy_all read/all semantics from query or JSON body.	go test ./internal/handler/api/v1 -run Notification -count=1; go test ./internal/service -run Notification -count=1; go test ./internal/handler/api/v1 ./internal/service -count=1; go test ./...; git diff --check.	Notification serializer/action drift moves to Review; continue Phase 6 placeholder audit, then further Phase 2/3 drift from smoke/reference evidence.
feat(automation): close delayed action parity	Closes B9.3 for the current reference. reference/chatwoot automation models, action service, enterprise action service, listener, and dashboard action components expose no configurable delayed action params, so no separate delayed automation scheduler is required beyond P5.12 scheduled items. The checkpoint completes remaining automation action side effects: send_email_to_team now queues durable automation:team_email_delivery jobs and replays through the fakeable mailer boundary, while enterprise add_sla attaches an account-scoped SLA policy and creates idempotent AppliedSLA targets. The automation serializer now preserves Chatwoot's object-shaped send_email_to_team params.	go test ./internal/automation -run 'ActionService|AutomationRuleService_MatchAndExecute|ExecutionLogService' -count=1; go test ./internal/handler/api/v1 -run AutomationRule -count=1; go test ./internal/automation ./internal/handler/api/v1 ./internal/worker ./internal/app -count=1; go test ./...; git diff --check.	B9.3 and Phase 5 move to Review; continue Phase 2/3 drift audit, Phase 6 placeholder audit, and optional B12 live smoke.
feat(reports): add analytics timeseries rollups	Completes P5.13b for scheduled/cached analytics parity. GET /api/v1/accounts/:account_id/reports and v2 /reports now route to metric timeseries instead of summary, with support for account/inbox/agent/team/label dimensions, day/hour/week/month/year buckets, conversation/message/reporting-event metrics, and business-hours averages. Analytics summary/dimension/traffic reads call EnsureRollupsForRange for lazy freshness; reporting:rollup_day jobs provide durable day recompute; rollup replacement uses Unscoped delete so soft-deleted rows cannot violate uniqueness on recompute.	go test ./internal/service -run 'Analytics' -count=1; go test ./internal/handler/api/v1 -run 'Analytics|LiveReport' -count=1; go test ./internal/service ./internal/handler/api/v1 ./internal/router ./internal/worker ./internal/app -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./...; git diff --check; full verification recorded in the P5.13 section.	P5.13 moves to Review; B9.3 is completed by feat(automation): close delayed action parity; continue Phase 2/3 drift and Phase 6 placeholder audits.
feat(reports): derive analytics aggregates	Advances P5.13a by replacing frontend-visible analytics placeholder responses with persisted aggregations. Live report conversation metrics now count open/unattended/unassigned/pending conversations with team filtering; grouped live reports return assignee/team grouped counts; bot summary/metrics, conversation summary, inbox-label matrix, first-response distribution, and outgoing-message counts are derived from conversations, messages, labels, agent-bot bindings, and reporting events instead of fixed zero/empty JSON.	go test ./internal/service -run 'Analytics' -count=1; go test ./internal/handler/api/v1 -run 'Analytics|LiveReport' -count=1; go test ./internal/service ./internal/handler/api/v1 ./internal/worker ./internal/app -count=1; go test ./...; git diff --check; full verification recorded in the P5.13 section.	P5.13a moves to Review; continue P5.13b scheduled/cached rollup freshness and /reports timeseries index parity, then B9.3 delayed automation action check.
feat(captain): queue copilot response jobs	Completes P5.11c with durable Chatwoot Captain::Copilot::ResponseJob and Captain::Conversation::ResponseBuilderJob equivalents. Copilot thread/message creation now persists the user message and enqueues captain:copilot_response when a WorkerPool is configured, while worker replay reloads the account/user/thread/message scope and persists assistant replies through a fakeable backend or the existing no-provider fallback. Incoming pending conversation messages for Captain-enabled inboxes now enqueue captain:conversation_response_builder; replay collects public incoming/outgoing history, creates Captain outgoing replies, enqueues provider send-reply, and opens the conversation with a handoff message when the backend requests handoff.	go test ./internal/service -run 'CopilotResponse|CaptainConversation|MessageService' -count=1; go test ./internal/service ./internal/worker ./internal/app -count=1; go test ./...; git diff --check; full verification recorded in the P5.11 section.	P5.11 moves to Review; continue P5.13 analytics aggregation, then Phase 2/3 drift and Phase 6 placeholder audits as smoke exposes gaps.
feat(captain): queue response embedding jobs	Advances P5.11b with durable Captain document response building and embedding update fan-out. Successful document sync/parser content updates enqueue captain:document_response_builder, worker replay resets only unedited document responses, preserves edited responses, creates approved Captain::Document assistant responses from a fakeable FAQ backend, and enqueues captain:llm_update_embedding jobs for created responses. Embedding replay reloads account-scoped responses, uses a fakeable embedding backend or configured LLM provider, and surfaces missing provider config as retryable worker failures.	go test ./internal/service -run 'CaptainDocumentService|EnqueueCaptainDocumentScheduleSyncs' -count=1; go test ./internal/service ./internal/worker ./internal/app -count=1; go test ./...; git diff --check; full verification recorded in the P5.11 section.	P5.11b moves to Review; continue P5.11c Copilot/conversation response jobs, then P5.13 analytics aggregation.
feat(captain): queue document crawl jobs	Advances P5.11a with durable Captain document crawl, simple-page parser, and auto-sync scheduler jobs. Document create/crawl requests enqueue captain:document_crawl, crawl replay uses a fakeable crawl backend to enqueue normalized captain:document_page_crawl_parse jobs, parser replay creates or updates account-scoped document content through a fakeable parser backend, and the captain:documents_schedule_syncs root job scans stale synced/failed/syncing documents for accounts with captain_document_auto_sync enabled before enqueueing captain:document_sync work with daily idempotency. Bootstrap seeds the scheduler after Captain document services are wired.	go test ./internal/service -run 'CaptainDocumentService|EnqueueCaptainDocumentScheduleSyncs' -count=1; go test ./internal/service ./internal/worker ./internal/app -count=1; go test ./...; git diff --check; full verification recorded in the P5.11 section.	P5.11a moves to Review; continue P5.11b response/embedding fan-out, then P5.11c Copilot/conversation response jobs.
docs: land parity execution tracker	Documentation-only checkpoint requested before continuing implementation. Updates the current baseline to d756473, front-loads executable open checkpoint contracts for P5.11 Captain/Copilot jobs, P5.13 analytics aggregation, Phase 2/3 drift, Phase 6 placeholder burn-down, and B12 live smoke, and records commit discipline for future parity slices.	git diff --check; documentation-only change.	Start P5.11a Captain document crawl/schedule jobs, then P5.11b response/embedding fan-out and P5.11c Copilot/conversation response jobs.
feat(webhook): queue incoming messages	Completes P5.9 normalized inbound persistence deferral. IncomingPersister.PersistIncoming now validates provider-parsed messages and, when a WorkerPool is configured, enqueues webhook:incoming_message_persist instead of creating contacts/conversations/messages inline. Worker replay reloads the inbox, performs the existing Chatwoot-style contact inbox/conversation/message persistence, keeps source_id idempotency, and dispatches the same conversation/message events from the durable path. Telegram, LINE, Facebook/Instagram, WhatsApp, TikTok, and Twilio webhook handlers are wired to the WorkerPool while no-worker construction remains synchronous for focused tests.	go test ./internal/handler/webhook -run 'IncomingPersister.*Incoming|IncomingPersister.*Status|StatusJob|TwilioInboundSMS|TwilioDeliveryStatus' -count=1; go test ./internal/handler/webhook ./internal/channel/whatsapp ./internal/worker ./internal/app -count=1; go test ./...; git diff --check; full verification recorded in the P5.9 section.	Move P5.9 to Review; next active slice is remaining P5.11 Captain/Copilot jobs, then P5.13 analytics aggregation.
feat(messages): queue delivery statuses	Completes P5.10 provider delivery-status depth. IncomingPersister can now enqueue direct message status updates as webhook:message_status_update jobs and contact-scoped read receipts as webhook:contact_messages_status_update jobs on the low queue; worker replay reloads the inbox, applies sent/delivered/read/failed transitions without downgrading already-read messages, upserts delivery_statuses, dispatches status events, and records provider failure details in content_attributes.external_error. Twilio delivery callbacks now return Chatwoot-style 204, include the exact /twilio/delivery_status route plus the legacy /webhooks/twilio/delivery_status alias, resolve channels by MessagingServiceSid or AccountSid/From, and enqueue through the same durable path when the WorkerPool is wired.	go test ./internal/handler/webhook -run 'IncomingPersister.*Status|StatusJob|TwilioDeliveryStatus' -count=1; go test ./internal/handler/webhook ./internal/service ./internal/worker ./internal/app -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./...; git diff --check; full verification recorded in the P5.10 section.	P5.10 moved to Review; inbound persistence deferral is completed by feat(webhook): queue incoming messages.
feat(messages): queue send replies	Advances P5.10 with a durable Chatwoot SendReplyJob equivalent for outbound message delivery. MessageService.Create now enqueues message:send_reply on the high queue when a WorkerPool is configured, keeps the legacy message.outgoing dispatch fallback only for no-worker construction, and worker replay reloads message/conversation/inbox/contact, skips already-sent/private/voice-call/non-outgoing messages, calls the registered channel provider, persists source_id, and records retryable provider failures as failed with content_attributes.external_error.	go test ./internal/service -run 'MessageDeliveryWorker|MessageService' -count=1; go test ./internal/service ./internal/worker ./internal/app -count=1; go test ./...; git diff --check; full verification recorded in the P5.10 section.	Send-reply core moved to Review; provider delivery-status depth is completed by feat(messages): queue delivery statuses.
docs: land active parity tracking board	Documentation-only checkpoint that reconciles the current state after cda7d02. Adds the front-loaded Active Remaining Work Board, makes Phase 5 the active slice, records P5.10/P5.9/P5.11/P5.13 as the next implementation order, and updates stale B12/M6/M7 tracker rows to Review/Doing.	git diff --check; documentation-only change.	Start P5.10 outbound message delivery from the new active board.
feat(conversations): queue bulk actions	Advances P5.12 with a durable Chatwoot BulkActionsJob equivalent for account conversation bulk actions. POST /bulk_actions now accepts frontend Chatwoot payloads without action_name, including fields, nested labels.add/remove, snoozed_until, and display-ID ids; when a WorkerPool is configured it enqueues conversation:bulk_action on the medium queue and returns empty 200 OK. Worker replay scopes by account and display IDs, merges labels, applies status/team/assignee/snooze updates, and leaves same-display conversations in other accounts untouched.	go test ./internal/service -run 'ConversationMaintenanceJobs.*BulkAction|ConversationMaintenanceJobs' -count=1; go test ./internal/handler/api/v1 -run 'BulkActionHandler' -count=1; go test ./internal/service ./internal/handler/api/v1 ./internal/worker ./internal/app -count=1; go test ./...; git diff --check; full verification recorded in the P5.12 section.	P5.12 account bulk actions moved to Review; continue remaining Captain/Copilot jobs and analytics aggregation.
feat(conversations): queue message status updates	Advances P5.12 with a durable Chatwoot Conversations::UpdateMessageStatusJob equivalent. Widget and public inbox update_last_seen paths now enqueue conversation:update_message_status on the deferred queue when a WorkerPool is configured. Worker replay validates read/delivered, skips missing conversations, and updates only non-incoming messages created at or before the viewing timestamp while preserving already-read and post-cutoff messages.	go test ./internal/service -run 'ConversationMaintenanceJobs|WidgetService_UpdateLastSeenQueuesMessageStatusJob' -count=1; go test ./internal/service ./internal/worker ./internal/app -count=1; go test ./...; git diff --check; full verification recorded in the P5.12 section.	P5.12 update-message-status depth moved to Review; continue remaining Captain/Copilot jobs and analytics aggregation.
feat(captain): queue document syncs	Advances P5.11 with a durable Chatwoot Captain::Documents::PerformSyncJob equivalent. POST /captain/documents/:id/sync still returns 202 after marking the account-scoped document as syncing, but now enqueues captain:document_sync on the low queue when a WorkerPool is configured. Worker replay calls the existing fakeable CaptainDocumentSyncBackend, persists synced/failed/disabled states through SyncDocumentByAccount, and lets missing documents or malformed payloads retry through background_jobs.	go test ./internal/service -run 'CaptainDocumentService' -count=1; go test ./internal/handler/api/v1 -run 'CaptainDocument|CaptainResource' -count=1; go test ./internal/service ./internal/handler/api/v1 ./internal/worker ./internal/app -count=1; go test ./...; git diff --check; full verification recorded in the P5.11 section.	P5.11 document sync core moved to Review; continue Captain crawl/response-building/embedding/Copilot response jobs and analytics aggregation.
feat(csat): queue channel templates	Advances P5.6 with durable WhatsApp/Twilio CSAT template creation. POST /inboxes/:inbox_id/csat_template accepts Chatwoot nested template params, persists the singular template as pending, and enqueues csat:template_create when a WorkerPool is configured. Worker replay calls a fakeable provider boundary, records WhatsApp template metadata or Twilio content/approval SIDs into inbox.csat_config, updates template status, and retries provider failures through background_jobs.	go test ./internal/service -run 'CsatTemplate' -count=1; go test ./internal/handler/api/v1 -run 'InboxCsatTemplate' -count=1; go test ./internal/service ./internal/handler/api/v1 ./internal/worker ./internal/app -count=1; go test ./...; git diff --check; full verification recorded in the P5.6 section.	P5.6 channel templates moved to Review; continue Captain/Copilot jobs and analytics aggregation.
feat(conversations): queue maintenance jobs	Advances P5.12 and the scheduled-items portion of P5.5. scheduled:trigger_items now mirrors Chatwoot TriggerScheduledItemsJob by queueing due one-off campaigns, snoozed conversation reopening, account auto-resolution scheduling, and the next hourly root trigger. One-off campaigns claim active rows as processing before execution and complete after artifact creation, so duplicate worker replays do not duplicate campaign messages.	go test ./internal/service -run 'ConversationMaintenanceJobs' -count=1; go test ./internal/service ./internal/worker ./internal/app -count=1; go test ./...; git diff --check; full verification recorded in the P5.12 section.	P5.12 conversation maintenance core moved to Review; continue Captain/Copilot jobs and analytics aggregation.
feat(crm): queue contact exports	Advances P5.8 with a durable Chatwoot Account::ContactsExportJob equivalent. Contact export requests now create a pending contact_exports artifact and enqueue contact:export on the low queue when a WorkerPool is configured; worker replay generates the CSV artifact, marks completion, creates the persisted notification, and invokes the fakeable completion mailer. No-worker construction keeps the synchronous fallback for focused tests.	go test ./internal/service -run 'ContactService_ExportContacts|ContactExportJob' -count=1; go test ./internal/service ./internal/handler/api/v1 ./internal/worker ./internal/app -count=1; go test ./...; git diff --check; full verification recorded in the P5.8 section.	Move P5.8 to Review; continue delayed automation scheduled items, CSAT channel templates, Captain/Copilot jobs, provider delivery, and conversation maintenance.
feat(sla): queue applied sla scans	Advances P5.7 with the durable Chatwoot enterprise SLA chain. sla:trigger_accounts scans accounts with SLA policies, queues sla:process_account jobs, self-schedules the next five-minute scan, and sla:process_account queues sla:process_applied jobs for active/active_with_misses AppliedSLA rows; applied jobs call the existing idempotent AppliedSlaService.Evaluate. Bootstrap registers the handlers and seeds the first root scan.	go test ./internal/service -run 'SlaProcessingJobs|AppliedSlaService' -count=1; go test ./internal/service ./internal/worker ./internal/app -count=1; go test ./...; git diff --check; full verification recorded in the P5.7 section.	Move P5.7 to Review; continue delayed automation scheduled items, CSAT channel templates, Captain/Copilot jobs, provider delivery, and conversation maintenance.
feat(search): queue index updates durably	Advances P5.3 with a durable SearchIndexer wrapper. Service-layer create/update/delete hooks now enqueue search:index jobs for conversations, messages, contacts, companies, and articles when a WorkerPool is configured; worker replay reloads the current account-scoped record before calling the real Meilisearch-backed SearchService, turns missing index records into delete jobs, and leaves search reads pointed at the live search service.	go test ./internal/service -run 'DurableSearchIndexer|SearchIndexHooks' -count=1; go test ./internal/service ./internal/search ./internal/worker ./internal/app -count=1; go test ./...; git diff --check; full verification recorded in the P5.3 section.	Move P5.3 to Review; continue delayed automation scheduled items and provider/template jobs.
feat(automation): queue macro and csat jobs	Advances P5.5/P5.6 with durable macro fan-out and resolve-triggered CSAT sends. MacroService.ExecuteForDisplayIDs now enqueues automation:macro_execution jobs when a WorkerPool is configured, resolving display IDs at perform time like Chatwoot MacrosExecutionJob; CsatSurveyListener now enqueues idempotent csat:survey_send jobs for resolved conversations while keeping message-updated response building inline.	go test ./internal/automation ./internal/worker ./internal/app -count=1; go test ./...; git diff --check; full verification recorded in the P5.5/P5.6 section.	Move macro fan-out and generic CSAT send to Review; continue delayed automation actions and WhatsApp/Twilio CSAT template jobs.
feat(automation): queue external action deliveries	Advances P5.4 with durable automation external side effects. send_webhook_event and send_email_transcript now enqueue automation:webhook_delivery and automation:transcript_delivery jobs when a WorkerPool is configured; automation rules and macros can carry the WorkerPool through ActionService, and app bootstrap starts the durable worker plus dispatcher event jobs.	go test ./internal/automation ./internal/worker ./internal/app -count=1; go test ./...; git diff --check; full verification recorded in the P5.4 section.	Move P5.4 to Review; continue P5.5 delayed automation/macro fan-out and P5.6 CSAT channel-template jobs.
feat(dispatch): queue async events durably	Advances P5.2 with durable async event dispatch. channel.Dispatcher.DispatchAsync now enqueues event:dispatch_async jobs when a WorkerPool is configured, and dispatch.EventDispatcher now enqueues per-listener event:listener_dispatch jobs for async listener replay while preserving immediate sync listener behavior.	go test ./internal/channel ./internal/dispatch ./internal/worker -count=1; go test ./...; git diff --check; full verification recorded in the P5.2 section.	Move P5.2 to Review; continue P5.4/P5.5 automation webhook/transcript and CSAT durable job integration.
feat(worker): add durable background jobs	Advances P5.1 with a persistent background_jobs model and migration plus internal/worker.WorkerPool enqueue, scheduled claim, handler registry, retry/backoff, dead-letter, idempotency-key reuse, queue filtering, PostgreSQL SKIP LOCKED claim support, stale lock recovery, and graceful start/stop loop. The model is registered in app auto-migration and test DB defaults.	go test ./internal/worker -count=1; go test ./...; git diff --check; full verification recorded in the P5.1 section.	Move P5.1 to Review; continue P5.2 dispatcher async routing and P5.4/P5.5 automation/CSAT job integration on top of the durable core.
test(parity): add enterprise browser smoke coverage	Advances B12.3b with scripts/parity_frontend_smoke.sh --enterprise-browser-smoke. The browser driver now supports --enterprise, creates route-specific reused Chatwoot dashboard shells, and asserts browser-origin requests for SLA reports, CSAT reports, automation rules, macros, audit logs, custom roles, agent capacity list/edit, Captain settings/assistants, and Copilot thread requests. The smoke seed now enables the Chatwoot enterprise feature flags required by those route guards.	bash -n scripts/parity_frontend_smoke.sh; node --check scripts/parity_frontend_browser_smoke.mjs; scripts/parity_frontend_smoke.sh --print; scripts/parity_frontend_smoke.sh --check; go test ./cmd/gochat -count=1; full verification recorded in the B12.3b section. Live enterprise browser smoke requires running GoChat and Chatwoot Vite.	Move B12 verification harness to Review; continue Phase 5 job parity and convert any optional live-smoke failures into named slices.
test(parity): add enterprise api smoke coverage	Advances B12.3a with scripts/parity_frontend_smoke.sh --enterprise-smoke. The command composes the core API smoke with enterprise API assertions for SLA reports/metrics/download, public and account CSAT reports/metrics/download, automation-rule create/list, macro create/execute, audit-log list, custom-role list, agent-capacity list/users, Captain preferences/assistants, and Copilot thread/message payloads.	bash -n scripts/parity_frontend_smoke.sh; scripts/parity_frontend_smoke.sh --print; scripts/parity_frontend_smoke.sh --check; focused verification recorded in the B12.3a section. Live enterprise smoke requires running GoChat with PostgreSQL/Redis/Meilisearch.	Continue B12.3b with reused-frontend browser navigation for the same enterprise screens.
test(parity): add browser smoke harness	Advances B12.2b with scripts/parity_frontend_smoke.sh --browser-smoke and scripts/parity_frontend_browser_smoke.mjs. The browser smoke creates temporary Vite-served HTML shells for the reused Chatwoot v3app login and dashboard entrypoints, drives login through headless Chrome via the DevTools protocol without adding Node dependencies, confirms the Chatwoot auth cookie, and checks dashboard validation/conversation requests.	bash -n scripts/parity_frontend_smoke.sh; node --check scripts/parity_frontend_browser_smoke.mjs; scripts/parity_frontend_smoke.sh --print; scripts/parity_frontend_smoke.sh --check; full verification recorded in the B12.2b section. Live browser smoke requires running GoChat and Chatwoot Vite.	Continue B12.3 with enterprise screen browser/API smoke for SLA, CSAT reports, automation/macros, audit/custom roles, capacity, Captain, and Copilot.
test(parity): add api smoke assertions	Advances B12.2 with a repeatable scripts/parity_frontend_smoke.sh --api-smoke path that seeds deterministic frontend data, signs in through Chatwoot auth headers, asserts current-user/profile, inbox list, conversation/message list and create, contact/company show, widget config/message, and public CSAT show. The seed now includes company, conversation display ID, and CSAT message IDs for smoke assertions.	bash -n scripts/parity_frontend_smoke.sh; scripts/parity_frontend_smoke.sh --print; scripts/parity_frontend_smoke.sh --check; go test ./cmd/gochat -count=1; full verification recorded in the B12.2a section. Live API smoke requires a running DB/backend and is not run in default check mode.	Continue B12.2b with live browser navigation/assertions against the reused Vite frontend; B12.3 enterprise screen smoke remains open.
test(parity): add frontend smoke harness	Completes B12.1 readiness tooling: adds cmd/gochat as the reusable server/seed entrypoint, adds scripts/parity_frontend_smoke.sh to print/check/boot GoChat plus the reused reference/chatwoot Vite frontend, keeps the boot command Meilisearch-first, and writes docs/parity/frontend_smoke_report.md with seed credentials, command lines, logs, and the smoke matrix.	bash -n scripts/parity_frontend_smoke.sh; scripts/parity_frontend_smoke.sh --print; scripts/parity_frontend_smoke.sh --check; go test ./cmd/gochat -count=1; full verification recorded in the B12.1 section.	Continue B12.2 with browser/API assertions for auth, inbox, conversation, CRM, widget, CSAT, and enterprise screens.
feat(captain): align streaming fallbacks	Completed B11.3e streaming/realtime compatibility: Captain task stream routes now reuse non-stream request DTOs, resolve conversations by account-scoped display ID or legacy ID, guard missing LLM providers with deterministic SSE error/done events, validate rewrite operations, and keep stream errors frontend-readable. Copilot message nested thread payloads now use Chatwoot push_event_data shape and event payload helpers omit REST-only fields.	Focused CaptainTask/Captain/Copilot handler and service tests passed; Copilot/Captain repository tests passed; full verification recorded below.	B11 moves to Review; start B12 reused frontend smoke.
docs: land parity tracker handoff	Froze the active tracker after B11.3d, copied the remaining Hermes-derived work into explicit B11.3e/B12/Phase 5/Phase 6 tracking rows, and clarified the commit/update rules for future checkpoints.	Documentation-only checkpoint; git diff --check is sufficient.	Start B11.3e streaming/realtime compatibility.
6aa62c6 docs: consolidate chatwoot parity roadmap	Promoted Hermes-era plans into this master tracker; locked user decisions; added milestone, slice, enterprise, and webhook provider tracking.	Documentation-only checkpoint.	B1/P6.7 selected as next implementation slice.
9e3f561 feat(webhook): align chatwoot ingress routes	Added Chatwoot public webhook paths for Twitter, Telegram, LINE, SMS/Twilio, WhatsApp, Instagram, TikTok, and Shopify; removed generic fallback success masking.	go test ./...; route dump regenerated with TOTAL: 801; route parity stayed 251 exact, 0 missing.	Provider-specific lookup and verification moved to review.
bc7da9e feat(webhook): implement instagram and shopify ingress	Implemented Instagram verify/event handling, Shopify HMAC/redact/event forwarding, and WhatsApp verify-token/app-secret signature corrections.	Focused webhook tests, go test ./..., route dump TOTAL: 801, route parity 251 exact, 0 missing, git diff --check.	Remaining P6.7 work is durable incoming-message persistence and provider dispatch parity.
5eb726b feat(webhook): persist incoming provider messages	Added provider incoming-message persistence boundary and wired Telegram, LINE, SMS/Twilio, WhatsApp, Facebook/Instagram, and TikTok parsed incoming messages into ContactInbox, Conversation, and Message storage.	Focused webhook/channel tests passed; full go test ./... passed.	Continue P6.7 review with delivery/read receipt status updates and async dispatch/events.
66ecabb feat(webhook): persist provider receipt statuses	Added delivery/read/failed status persistence for Twilio, WhatsApp, Facebook/Instagram, and TikTok receipt events.	Focused webhook/channel tests passed; full go test ./... passed.	Continue P6.7 review with async dispatch/events and broader provider fixture assertions.
06b999b feat(webhook): dispatch persisted provider events	Wired webhook incoming persistence and status updates into the existing channel.Dispatcher fan-out boundary.	Focused webhook tests passed; full go test ./... passed.	Continue P6.7 review with broader provider fixture assertions.
55295dd test(webhook): cover provider ingress persistence fixtures	Added provider-specific webhook persistence fixture assertions for LINE, Twilio SMS, WhatsApp, Instagram, and TikTok, extending the existing Telegram fixture.	Focused webhook tests passed; full go test ./... passed.	Continue P6.7 review with signature edge fixtures and final provider Done/Review classification.
0ea7a08 feat(webhook): verify tiktok ingress signatures	Added Chatwoot-style TikTok Tiktok-Signature HMAC verification using TIKTOK_APP_SECRET, timestamp freshness, and invalid-signature rejection coverage.	Focused webhook tests passed; full go test ./... passed.	Continue P6.7 review with LINE/WhatsApp missing-signature edge fixtures and final provider classification.
0439f3b feat(webhook): require line ingress signatures	Tightened LINE webhook signature parity so configured channel_secret requires a present and valid X-Line-Signature, with missing-signature rejection coverage.	Focused webhook tests passed; full go test ./... passed.	Continue P6.7 review with WhatsApp missing-signature edge fixtures and Shopify/Twitter final classification.
1c30933 test(webhook): cover whatsapp ingress verification	Added WhatsApp route-level verification coverage for verify-token challenge echo, signed Cloud API POST persistence, and missing Meta signature rejection without persistence.	Focused webhook tests passed; full go test ./... passed.	Continue P6.7 review with Shopify/Twitter final classification.
ebd8f08 feat(webhook): finalize provider ingress parity	Finalized P6.7 provider classification with Twitter CRC prefix parity, Twitter route-level webhook tests, Instagram missing-signature rejection coverage, and Shopify real-handler classification.	Focused webhook/API tests passed; full go test ./... passed.	Move next to serializer/API parity queue.
56a8c5b feat(profile): align chatwoot user serializer	Aligned /api/v1/profile, profile update, avatar delete/update, availability, auto-offline, and reset-access-token responses to Chatwoot's raw api/v1/models/_user.json.jbuilder shape. Added user/account/account_user fields and personal access-token persistence needed by the serializer.	Focused profile/API tests passed; sandboxed go test ./... hit socket restrictions; escalated full go test ./... passed; git diff --check passed.	Continue B2 with /auth/sign_in, /auth/validate_token, auth headers/cookie contract, and current-user payload fixtures.
e59f9f3 feat(auth): add chatwoot session routes	Added root /auth/sign_in, /auth/validate_token, /auth/sign_out, and /auth/password routes consumed by the reused Chatwoot frontend. Sign-in now emits DeviseTokenAuth-compatible access-token, token-type, client, expiry, and uid headers and returns raw { data: user }; validate-token returns { payload: { success, data } }.	Focused auth/profile tests passed; route dump regenerated with TOTAL: 805; route parity remained 251 exact, 0 missing; escalated full go test ./... passed; git diff --check passed.	Continue B2 with profile settings update parity: display_name, message_signature, ui_settings, password update, and multipart avatar handling.
7aa3362 feat(profile): support chatwoot settings updates	Completed profile settings update parity for display_name, message_signature, ui_settings, phone_number custom attributes, password changes with current-password verification, and multipart profile[...] FormData including avatar file input.	Focused profile tests passed; escalated full go test ./... passed; git diff --check passed.	B2 core auth/profile fixtures are complete enough to move next to conversations/messages serializer parity.
9f89cbf feat(conversations): align chatwoot message serializers	Added Chatwoot conversation/message serializer boundary for dashboard list/show/filter, message index, message create/update/retry, status toggle payloads, display-id route resolution, outgoing/private message defaults, echo_id, content_attributes, and conversation/message parity migration fields.	Focused conversation/message handler tests passed; full go test ./... passed; git diff --check passed.	Continue B3 with delete/update status parity, multipart attachment create, team assignment response parity, and deeper message finder before moving to contacts/companies.
a465bbe feat(conversations): finish message mutation parity	Finished the B3 mutation gap set: message delete now returns the Chatwoot deleted-message serializer and clears attachments; message status update supports status/external_error with API-inbox-only enforcement; MessageFinder now supports latest, before, after, and between windows; multipart attachments[] create attachment rows and serialize them in message payloads; team assignment returns the raw team payload.	Focused handler/service/repository tests passed; full go test ./... passed; git diff --check passed.	B3 core dashboard message flows move to review; continue with B4 contacts/companies while tracking deeper delivery/storage side effects.
3481597 feat(crm): align contact company payloads	Started B4 contacts/companies parity: added Chatwoot-shaped { meta, payload } and { payload } CRM serializers, strict empty-query 422 handling, contact create { contact, contact_inbox } envelope, selected custom-attribute deletion, companies nested company params, company contacts on contacts.company_id, relation search/add routes, and Rails-compatible PATCH routes.	Focused contacts/companies tests passed; handler/service/repository tests passed; route dump regenerated with TOTAL: 809; route parity remained 251 exact, 0 missing; sandboxed full go test ./... failed on socket restrictions, escalated full go test ./... passed; git diff --check passed.	Continue B4 with merge/import/export/labels/avatar/company destroy-custom-attributes, contact/company notes payload depth, Meilisearch-backed CRM search, and frontend smoke fixtures.
7a033e2 feat(crm): complete contact label avatar gaps	Completed the next B4 CRM route/behavior slice: added contact_labels persistence, Chatwoot { payload: labels } contact label list/update endpoints, contact list/search label filtering via contact labels, contact/company avatar delete responses, company destroy_custom_attributes, and tracked trailing-slash nested route aliases.	Focused CRM tests passed; handler/service/repository/router tests passed; route dump regenerated with TOTAL: 817; route parity is 261 exact, 0 missing; sandboxed full go test ./... failed on local socket restrictions, escalated full go test ./... passed; git diff --check passed.	Continue B4 with contact merge, import/export job/data-import behavior, contact/company notes serializer depth, Meilisearch-backed CRM search, and frontend smoke fixtures.
1e3bf47 feat(crm): align contact merge action	Completed B4 contact merge parity for the reused dashboard action: added the exact POST /api/v1/accounts/:account_id/actions/contact_merge route, changed merge responses to the raw Chatwoot contact model serializer, moved conversations/contact inboxes/notes/messages from mergee to base, preserved base attributes while filling blanks from mergee, and covered legacy lowercase contact message senders.	Focused merge/CRM tests passed; handler/service/repository/router tests passed; route dump regenerated with TOTAL: 818; route parity is 262 exact, 0 missing; full go test ./... passed; git diff --check passed.	Continue B4 with import/export job/data-import behavior, contact/company notes serializer depth, Meilisearch-backed CRM search, and frontend smoke fixtures.
8eed2f1 feat(crm): persist contact data imports	Advanced B4 import/data-import parity: added Chatwoot-shaped data_imports fields and migration, changed contacts import missing-file errors to 422, successful imports to empty 200 OK, persisted import lifecycle states/counts/errors, and made CSV import merge/update existing contacts by identifier/email/phone with labels/custom attributes.	Focused import tests passed; handler/service/repository/router package tests passed; full go test ./... passed; git diff --check passed.	Continue B4.6 with contacts export async artifact/download/notification parity, then notes serializer depth, Meilisearch-backed CRM search, and frontend smoke fixtures.
47c2b80 feat(crm): persist contact export artifacts	Advanced B4 export parity: POST /contacts/export now creates a persisted contact_exports artifact, stores Chatwoot default/requested CSV columns with UTF-8 BOM, supports label/filter export inputs, exposes a local download URL, and creates a user notification with export metadata.	Focused export tests passed; handler/service/repository/router package tests passed; regenerated route dump TOTAL: 819; route parity remains 262 exact, 0 missing; full go test ./... passed; git diff --check passed.	Continue B4 with real email delivery for export completion if required by mailer infrastructure, contact/company notes payload depth, Meilisearch-backed CRM search, and frontend smoke fixtures.
af57482 feat(crm): align contact note payloads	Advanced B4 notes parity: contact notes now return raw Chatwoot note arrays/objects with nested agent payloads, flat and nested note.content requests are accepted, create/update/show avoid the Go API envelope, delete returns empty 200 OK, note deletion hard-deletes like Chatwoot, company note payloads include user metadata, and the PUT note update route is registered.	Focused notes/API tests passed; full go test ./... passed; route dump regenerated with TOTAL: 820; tracked route parity remains 262 exact, 0 missing; git diff --check passed.	Continue B4 with nested contact/company conversations payload depth, CRM Meilisearch search shape, frontend smoke fixtures, and deferred export email delivery.
fb775b7 feat(crm): align nested conversation payloads	Advanced B4 nested CRM conversation parity: contact and company conversations now render Chatwoot's { payload: [conversation partial] } shape with nested meta.sender, messages, last_non_activity_message, account/inbox IDs, timestamps, priority, labels, and unread fields from the shared conversation serializer. Company conversations now follow the enterprise controller's latest-20, last_activity_at DESC behavior instead of paginated raw models.	Focused nested conversation handler tests passed; focused handler/service/repository/router tests passed; escalated full go test ./... passed after sandbox socket limits blocked local-only auth/middleware tests; git diff --check passed. No route changes; route dump remains TOTAL: 820.	Continue B4 with CRM Meilisearch search shape, stricter import label validation, frontend smoke fixtures, and deferred export email delivery.
202da19 feat(crm): route crm search through meilisearch	Advanced B4 CRM search parity: contact and company service search now use the configured search service for non-empty queries, preserving Chatwoot CRM { meta, payload } serializers by resolving Meilisearch result IDs back through account-scoped repositories. Bootstrap wires the Meilisearch-backed search service into contact/company services, and DB search remains only the no-reader/test fallback. Global search DB fallback now includes companies so the company document shape has a repository equivalent.	Focused search/service/repository/API tests passed; full go test ./... passed; git diff --check passed. No route changes; route dump remains TOTAL: 820.	Continue B4 with stricter import label validation, frontend smoke fixtures, and deferred export email delivery.
653db81 feat(crm): validate imported contact labels	Completed the remaining B4 import validation gap: contact CSV import now validates labels against existing account labels before creating/updating contacts, rejects rows with unknown labels, records failed row counts, preserves canonical existing label names, and no longer creates arbitrary account tags from import input.	Focused import/service/API tests passed; full go test ./... passed; git diff --check passed. No route changes; route dump remains TOTAL: 820.	Continue B4 with frontend CRM smoke fixtures and deferred export email delivery.
c2766fe feat(crm): email contact export completions	Completed B4 contact export email delivery: the completed export artifact now triggers a Chatwoot-style contact_export_complete mailer boundary for the requesting user's email, using the same subject and download URL semantics while preserving the existing persisted notification. The default mailer reads Chatwoot-compatible SMTP env vars and no-ops when SMTP is not configured.	Focused export/service/API tests passed; full go test ./... passed; git diff --check passed. No route changes; route dump remains TOTAL: 820.	Continue B4 with frontend CRM smoke fixtures.
ad29dc3 test(crm): cover chatwoot frontend crm smoke	Closed the B4 CRM API smoke gap with a repeatable handler-level flow that mirrors the reused Chatwoot dashboard contact/company clients: contact create/list/search/show/update/custom-attribute deletion/labels/contactable-inboxes/notes/conversations plus company create/list/search/show/update/custom-attribute deletion/contact attach/list/search/notes/conversations.	go test ./internal/handler/api/v1 -run TestChatwootFrontendCRMSmoke -count=1; go test ./internal/handler/api/v1 -count=1; go test ./...; git diff --check.	Move B4 to review. True browser Playwright validation with the reused frontend remains tracked by B12/M7.
0e83e8d feat(inboxes): align chatwoot inbox serializers	Started B5 inbox/channel parity by rendering Chatwoot api/v1/models/_inbox.json.jbuilder-style payloads for inbox list/show/create/update/reset-secret flows, mapping local channel slugs to Channel::* class names, exposing channel-specific settings from channel_config, returning Chatwoot's async delete message, making avatar delete empty 200 OK, and adding the frontend-used PATCH /inboxes/:id route.	`go test ./internal/handler/api/v1 -run 'TestInboxHandler_ChatwootSerializerParity	TestInbox' -count=1; go test ./internal/handler/api/v1 -count=1; regenerated docs/parity/gochat_routes.txt (TOTAL: 821); go run ./cmd/route_parity; go test ./...; git diff --check`.
ee93546 feat(inboxes): bind chatwoot channel settings	Completed B5.2 request binding for reused dashboard inbox create/update flows: JSON and multipart/urlencoded bodies now accept top-level inbox settings, nested channel[...], nested csat_config[...], selected feature flags, API webhook config, generated web widget/API secrets, and Telegram create without explicit name.	go test ./internal/handler/api/v1 -run 'TestInboxHandler_ChatwootSerializerParity|TestInboxHandler_ChatwootCreateUpdateRequestBinding|TestInbox' -count=1; go test ./internal/service -run Inbox -count=1; go test ./internal/handler/api/v1 -count=1; escalated go test ./... after sandbox socket denial; git diff --check.	Continue B5.3 with durable working-hours update behavior and out-of-office parity, then B5.4 inbox members and B5.5 channel-specific config depth.
945782e feat(inboxes): persist chatwoot working hours	Completed B5.3 working-hours parity for the generic inbox update flow: inbox create initializes Chatwoot default weekly schedule where the table exists, inbox update accepts frontend working_hours JSON with string/empty time fields from timeSlotTransform, persists schedules in working_hours, serializes working_hours from the relation, and preserves working_hours_enabled, out_of_office_message, and timezone behavior.	go test ./internal/handler/api/v1 -run 'TestInboxHandler_ChatwootSerializerParity|TestInboxHandler_ChatwootCreateUpdateRequestBinding|TestInbox' -count=1; go test ./internal/service -run 'Inbox|WorkingHour' -count=1; go test ./internal/handler/api/v1 -count=1; escalated go test ./...; git diff --check.	Continue B5.4 with inbox member payload and round-robin membership side effects, then B5.5 channel-specific config depth.
82167f5 feat(inboxes): align chatwoot inbox members	Completed B5.4 inbox member parity for reused dashboard agent assignment flows: account-scoped and nested member endpoints now return Chatwoot { payload: [agent] } responses, agent payloads expose frontend-required user fields, duplicate adds are idempotent, create adds only missing users, and update performs a diff so preserved rows are not recreated unnecessarily.	go test ./internal/handler/api/v1 -run InboxMember -count=1; go test ./internal/service -run InboxMember -count=1; go test ./internal/repository -run InboxMember -count=1; go test ./internal/handler/api/v1 -count=1; go test ./...; git diff --check.	Continue B5.5 with deeper channel-specific config parity and InboxLimit enforcement on channel creation.
f0aae79 feat(inboxes): deepen channel config parity	Advanced B5.5 channel config parity: generic inbox JSON updates now hoist flat frontend SMTP/IMAP/channel setting keys into channel_config, the serializer exposes deeper Email, WhatsApp, LINE, SMS, and Twilio voice/config fields, channel defaults match Chatwoot closer for WebWidget/API/Email/WhatsApp, and the Twilio frontend create route accepts nested twilio_channel payloads while returning the raw Chatwoot inbox serializer.	go test ./internal/handler/api/v1 -run 'TestInboxHandler_Chatwoot(ChannelSpecificConfigDepth|CreateUpdateRequestBinding|SerializerParity)|TestTwilioChannel_Create' -count=1; go test ./internal/service -run Inbox -count=1; go test ./internal/handler/api/v1 -count=1; go test ./...; git diff --check.	Continue B5.5 with InboxLimit enforcement and any remaining channel-specific route response cleanup.
8fd40ec docs: record channel config checkpoint	Recorded the B5.5 channel config checkpoint and kept the route count at TOTAL: 821 with tracked route parity still at 262 exact and 0 missing.	Documentation-only checkpoint after the B5.5 channel config implementation.	Next active slice is B5.5c AgentCapacityPolicy/InboxCapacityLimit route, serializer, and service parity.
b197e54 feat(capacity): align chatwoot inbox capacity limits	Completed B5.5c AgentCapacityPolicy/InboxCapacityLimit API/data parity: policy CRUD now returns raw Chatwoot payloads with Unix timestamps, assigned_agent_count, and inbox_capacity_limits; assignment_logic is optional/defaulted; nested policy users and inbox limits are registered; InboxCapacityLimit validates account scope, duplicate inbox assignment, and non-negative limits; account users can be assigned/unassigned to capacity policies.	go test ./internal/service -run AgentCapacity -count=1; go test ./internal/handler/api/v1 -run AgentCapacity -count=1; go test ./internal/router -count=1; go test ./internal/handler/api/v1 -count=1; sandboxed go test ./... failed on local socket restrictions; escalated go test ./... passed; route dump regenerated with TOTAL: 829; route parity is 267 exact, 7 parameter-compatible, 0 missing; git diff --check.	Continue final B5.5 review for remaining channel-specific route response cleanup, then move to B6 Meilisearch live-shape review.
f04a03b feat(channels): align channel route inbox payloads	Completed the final B5.5 channel route-response cleanup: Email, Twilio SMS, and LINE dedicated channel create/get/update/list routes now return Chatwoot frontend-compatible raw inbox payloads or { payload: [...] } lists instead of { channel }, { channels }, { channel, inbox }, or success-message envelopes. Delete routes now return empty 200 OK, and channel creation binds the dedicated channel ID/config back onto the inbox before serialization.	go test ./internal/handler/api/v1 -run 'Test(Email|Twilio|LINE)Channel' -count=1; go test ./internal/service -run Inbox -count=1; go test ./internal/handler/api/v1 -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 829.	B5 inbox/channel API parity moves to Done for current frontend-critical scope; next active slice is B6 Meilisearch live-shape review.
a16c23c feat(search): align chatwoot search payloads	Advanced B6 search live-shape parity: global and entity search endpoints now return Chatwoot frontend payload envelopes, search filters accept Chatwoot since, until, and from=contact:id/agent:id params, message sender IDs are indexed/filterable in Meilisearch and DB fallback, SearchController default page size is aligned to 15, and Meilisearch hit maps are serialized into frontend message/contact/conversation/article shapes.	go test ./internal/handler/api/v1 -run SearchHandler -count=1; go test ./internal/search -run 'SearchFilter|Meili|Engine' -count=1; go test ./internal/repository -run Search -count=1; go test ./internal/handler/api/v1 -count=1; go test ./internal/search -count=1; go test ./internal/repository -count=1; sandboxed go test ./... failed on local socket restrictions; escalated go test ./... passed; git diff --check. No route changes; route dump remains TOTAL: 829.	B6.1 and B6.3 are Done; B6.2 is in Review with mocked Meilisearch coverage. Continue B6.4 live integration gate and B6.5 DB-fallback hardening before moving B6 to Review/Done.
f08c743 test(search): add meilisearch live gate	Completed B6 gate/hardening work: added an env-gated live Meilisearch test that bootstraps isolated indexes, indexes message/contact documents, verifies account-scoped searches and sender filters, rejects search.engine=db in release mode, and prevents cmd/reindex_search from silently running against the DB fallback.	go test ./internal/config -count=1; go test ./cmd/reindex_search -count=1; go test ./internal/search -count=1; go test ./...; git diff --check. Live gate is skipped unless GOCHAT_LIVE_MEILI_HOST is set. No route changes; route dump remains TOTAL: 829.	B6 moves to Review. Optional next verification is running GOCHAT_LIVE_MEILI_HOST=http://localhost:7700 GOCHAT_LIVE_MEILI_API_KEY=... go test ./internal/search -run TestLiveMeiliSearchEngineIndexesAndSearchesChatwootShapes -count=1; otherwise continue B7 SLA/assignment capacity.
a98dc2c feat(capacity): enforce inbox assignment limits	Started B7 assignment/capacity enforcement: manual assignment, team assignment with explicit agent, team overflow fallback, and auto-assignment now respect account_users.agent_capacity_policy_id plus matching inbox_capacity_limits.conversation_limit; only open conversations in the same inbox count toward capacity and resolved conversations do not block new assignments.	go test ./internal/service -run 'AssignAgent|AssignTeam' -count=1; go test ./internal/autoassignment -run Capacity -count=1 escalated after sandbox socket denial; go test ./internal/service -count=1; go test ./internal/autoassignment -count=1 escalated after sandbox socket denial; go test ./internal/handler/api/v1 -run 'Conversation|AgentCapacity' -count=1; escalated go test ./...; git diff --check. No route changes; route dump remains TOTAL: 829.	Continue B7 with SLA policy CRUD payload review, applied-SLA persistence for new conversations, and timer/breach lifecycle tests.
95224fa feat(sla): align sla policy payloads	Completed B7.2 SLA policy CRUD payload parity for the reused Chatwoot frontend: create/show/update now return { payload: sla_policy }, index returns { payload: [...] }, destroy returns empty 200 OK, and the SLA policy serializer emits only the fields from Chatwoot's enterprise SLA policy partial.	go test ./internal/handler/api/v1 -run SlaPolicy -count=1; go test ./internal/service -run Sla -count=1; go test ./internal/handler/api/v1 -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 829.	Continue B7.3 with applied-SLA persistence for new/open conversations, then B7.4 timer/breach lifecycle.
a11bb96 feat(sla): persist applied sla on conversations	Completed the first B7.3 applied-SLA persistence slice: conversation create/update now accept Chatwoot enterprise sla_policy_id, validate account ownership and replacement/removal rules, create one applied_slas row when a policy is attached, keep status-only updates idempotent for existing SLA conversations, and serialize applied_sla in conversation payloads using Chatwoot's applied-SLA partial fields.	go test ./internal/service -run 'ConversationService_.*Sla|ConversationService_Update|ConversationService_Create' -count=1; go test ./internal/handler/api/v1 -run 'ConversationCrudTestSuite/Test(Update_WithSlaPolicy|Update_Success|Create_Success)' -count=1; go test ./internal/service -run 'Conversation|AppliedSla|Sla' -count=1; go test ./internal/handler/api/v1 -run 'ConversationCrudTestSuite|SlaPolicy' -count=1; go test ./internal/service -count=1; go test ./internal/handler/api/v1 -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 829.	Continue B7.4 with idempotent SLA event/timer lifecycle and then B7.5 applied-SLA report/list payload parity.
213bf2b feat(sla): make sla breach events idempotent	Completed B7.4 timer/breach lifecycle core parity: SLA thresholds now use Chatwoot seconds units, FRT/NRT/RT checks treat the exact threshold as breached, missed events are idempotent by applied_sla_id, event_type, and meta, NRT events store the last incoming message ID in meta, and resolved active/active-with-misses applied SLAs transition to hit or missed.	go test ./internal/service -run 'AppliedSlaService|ConversationService_Create_AppliesSlaPolicy' -count=1; go test ./internal/handler/api/v1 -run 'SlaPolicy|ConversationCrudTestSuite/TestUpdate_WithSlaPolicy' -count=1; go test ./internal/service -run 'AppliedSla|Sla|Conversation' -count=1; go test ./internal/handler/api/v1 -run 'SlaPolicy|ConversationCrudTestSuite' -count=1; go test ./internal/service -count=1; go test ./internal/handler/api/v1 -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 829.	Continue B7.5 with applied-SLA report/list payload parity, then review notifications/business-hours depth.
4f85ef1 feat(sla): align applied sla reports	Completed B7.5 applied-SLA report/list payload parity for the reused Chatwoot SLA reports screen: added GET /api/v1/accounts/:account_id/applied_slas, aligned the index { payload, meta } shape, filtered missed reports by date/inbox/team/SLA policy/label/assignee, returned Chatwoot applied-SLA/conversation/SLA-event fields, changed metrics to raw total_applied_slas, number_of_sla_misses, and hit_rate, and changed download to the breached-conversation CSV.	go test ./internal/service -run 'SlaPolicyService_.*AppliedSla|AppliedSlaReport' -count=1; go test ./internal/handler/api/v1 -run 'SlaPolicyHandler_.*AppliedSla' -count=1; go test ./internal/service -count=1; go test ./internal/handler/api/v1 -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; go test ./...; go test ./cmd/route_parity -count=1; git diff --check. Route dump is now TOTAL: 830; route parity tracks 277 routes with 270 exact, 7 parameter-compatible, and 0 missing.	Continue B7 with business-hours timer math and SLA notification delivery review before closing the SLA package.
330f875 docs: record applied sla reports checkpoint	Recorded the B7.5 applied-SLA reports checkpoint in this tracker and made B7.6 the active follow-up.	Documentation-only checkpoint after the applied-SLA report/list implementation verification.	Continue B7.6 with business-hours timer math and SLA notification delivery.
64926db docs: land chatwoot parity tracking plan	Normalized this tracker after B7.5: added the planning control board, mapped Hermes plans into active B8/B9/B6 slices, and made B7.6's investigation/landing contract explicit.	Documentation-only checkpoint; git diff --check passed before commit.	Continue B7.6 implementation.
d23f3f0 feat(sla): notify users on sla misses	Completed B7.6 notification parity and business-hours timing review: new SLA miss events now create Chatwoot notification types for conversation participants, account administrators, and assignee with user de-duplication; repeated SLA evaluation remains event/notification idempotent; the current reference/chatwoot service stores only_during_business_hours but still calculates thresholds as elapsed seconds, so Go has a regression test for that reference timing.	go test ./internal/service -run AppliedSlaService -count=1; go test ./internal/service -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 830.	B7 moves to Review. Next active enterprise slice is B8 CSAT account/public/report/send parity.
9e0826b docs: record sla notification checkpoint	Recorded the B7.6 SLA notification checkpoint, moved B7 to Review, and set B8 as the next active enterprise slice.	Documentation-only checkpoint after d23f3f0; git diff --check passed before commit.	Continue B8 CSAT account/public/report/send parity.
f441680 feat(csat): align account report payloads	Started B8 with account-side CSAT report parity: GET /csat_survey_responses now returns the raw Chatwoot array of CSAT response serializers; list and metrics filters accept frontend since/until, user_ids, inbox_id, team_id, and rating; metrics now returns total_count, ratings_count, and total_sent_messages_count; CSAT update/review-note responses return the Chatwoot CSAT response serializer with nested contact, assigned agent, reviewer, display conversation ID, and Unix timestamps.	go test ./internal/handler/api/v1 -run CsatSurvey -count=1; go test ./internal/automation -run CsatSurveyService -count=1; go test ./internal/handler/api/v1 -count=1; go test ./internal/automation -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 830.	Continue B8 with public CSAT submit/update lock regression, resolve-triggered survey send idempotency, and download CSV parity.
fca6838 docs: record csat report checkpoint	Recorded the B8.1 CSAT report checkpoint in this tracker, moved B8 to Doing, and made B8.2/B8.3 the next active implementation slices.	Documentation-only checkpoint after f441680; git diff --check passed before commit.	Continue B8 public CSAT submit/update, resolve-triggered survey send idempotency, and CSAT download parity.
bda5ad5 docs: expand parity execution plan	Expanded this tracker with executable B8-B12 breakdowns for CSAT, automation/macros, audit/custom roles/limits, Captain/Copilot, and reused frontend smoke validation.	Documentation-only checkpoint; git diff --check HEAD~1 HEAD passed.	Continue B8 public CSAT submit/update and resolve-triggered send parity.
ef3a909 feat(csat): send surveys on resolved conversations	Advanced B8 public/send parity: public CSAT update now accepts the reused survey frontend's object-shaped message.submitted_values, keeps one message-linked CSAT response per input_csat message across repeated submissions, and still enforces the 14-day message-date lock. The resolve listener now loads the resolved conversation, checks inbox CSAT enablement and survey label rules, creates one Chatwoot-style input_csat template message with inbox CSAT content/display type, and no longer creates pending rating-0 responses before customer submission. Message-updated events also build CSAT responses from submitted_values when present.	go test ./internal/automation -run 'CsatSurveyListener|CsatSurveyService' -count=1; go test ./internal/handler/api/v1 -run CsatSurvey -count=1; go test ./internal/handler/widget -run 'CSAT|Csat|PublicInbox' -count=1; go test ./internal/service -run Widget -count=1; go test ./internal/automation -count=1; go test ./internal/handler/api/v1 -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 830.	Continue B8.4 CSAT download CSV parity and then review channel-specific WhatsApp/Twilio template send hooks as broader integration work.
5c771d8 docs: record csat public send checkpoint	Recorded the B8.2/B8.3 public CSAT and resolve-send checkpoint, made B8.4 the next active task, and kept external WhatsApp/Twilio template delivery as a named Phase 5 integration follow-up.	Documentation-only checkpoint after ef3a909; git diff --check passed before commit.	Continue B8.4 CSAT download CSV parity.
b36cf07 feat(csat): align report download csv	Completed B8.4 CSAT CSV download parity for the reused reports screen: /csat_survey_responses/download now writes real CSV via encoding/csv, uses Chatwoot's report headers, includes enterprise review notes, emits absolute conversation links using conversation display IDs, appends the reporting-period row, and applies the same account/date/agent/inbox/team/rating filters as list/metrics.	go test ./internal/handler/api/v1 -run CsatSurvey -count=1; go test ./internal/handler/api/v1 -count=1; go test ./internal/automation -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 830.	B8 moves to Review. Continue B9 automation and macro side-effect parity.
20941b9 docs: record csat download checkpoint	Recorded the B8.4 CSAT download checkpoint and moved the active queue to B9 automation/macro side-effect parity.	Documentation-only checkpoint; no route changes.	Continue B9.1a automation-rule CRUD request/response and validation parity.
docs: land automation macro execution plan	Landed the B9 execution contract into this tracker before code changes: Chatwoot automation-rule controller/frontend contracts, current Go handler/service gaps, B9.1a implementation checklist, focused verification commands, and commit/documentation rules.	Documentation-only checkpoint; git diff --check passed before commit.	Start B9.1a implementation.
feat(automation): align automation rule payloads	Completed B9.1a automation-rule CRUD contract parity for the reused Chatwoot frontend: list/show/update/clone now return { payload }, create returns the raw rule object, delete returns empty 200 OK, conditions accept attribute_key and Chatwoot operators such as equal_to, action params accept frontend arrays, responses serialize attribute_key, array action_params, Unix created_on, and update/delete/clone are account-scoped.	go test ./internal/handler/api/v1 -run AutomationRule -count=1; go test ./internal/automation -run 'AutomationRule|Condition|Action' -count=1; go test ./internal/handler/api/v1 -count=1; go test ./internal/automation -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 830.	Continue B9.1b trigger coverage, B9.1c execution logs/stop-on-match, and B9.2 macro payload/execute parity.
docs: detail automation trigger plan	Fully landed the next B9 tracking contract: current baseline now points at 3403770, the control board is ordered from B9.1b through B12, B9 status is Doing, and B9.1b explicitly follows the current Chatwoot listener events while excluding non-reference contact_updated automation triggers.	Documentation-only checkpoint; git diff --check passed before commit.	Start B9.1b implementation from the recorded listener/event contract.
feat(automation): align rule trigger coverage	Completed B9.1b listener/event coverage: automation rules now honor Chatwoot skip rules for automation-origin events, auto-reply conversations, activity messages, and auto-reply emails; listener extraction works from event conversation ID, conversation_id, conversation payloads, and message payloads; conversation update/status/priority paths dispatch changed_attributes; initial conversation messages and provider webhook messages carry the message/conversation data needed by automation.	go test ./internal/automation -run 'AutomationRuleListener|MatchAndExecute|Condition' -count=1; go test ./internal/service -run 'Conversation.*Automation|Message.*Automation|ConversationService' -count=1; go test ./internal/handler/webhook -run 'Incoming|Webhook' -count=1; go test ./internal/automation -count=1; go test ./internal/service -count=1; go test ./internal/handler/webhook -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 830.	Continue B9.1c execution logs and stop-on-match behavior, then B9.1d retryable webhook/email transcript actions and B9.2 macro parity.
feat(automation): record rule execution outcomes	Completed B9.1c observability/parity guard: rule evaluations now record skipped condition outcomes, condition failures, event names, aggregate action counts, and per-action success/failure results. Matching rules continue executing in ID order without stop-on-match, matching the current Chatwoot listener loop, and failed actions do not prevent later actions from running.	go test ./internal/automation -run 'AutomationRuleService_MatchAndExecute|ExecutionLogService' -count=1; go test ./internal/automation -count=1; go test ./internal/handler/webhook -run 'Incoming|Webhook' -count=1; go test ./internal/service -run 'Conversation.*Automation|Message.*Automation|ConversationService' -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 830.	Continue B9.1d retryable webhook/email transcript actions, then B9.2 macro payload/execute parity.
docs: land automation delivery plan	Recorded the complete B9.1d retryable external-action landing contract: webhook payload/delivery, transcript mailer boundary, retry/timeout behavior, action-result observability fields, B9.3 durable-worker deferral, and exit commands. It also refreshed stale B9 tracker entries that still pointed at B9.1b.	Documentation-only checkpoint; git diff --check before commit.	Start B9.1d implementation, then continue B9.2 macro CRUD/execute parity.
feat(automation): deliver retryable external actions	Completed B9.1d external action delivery: automation webhook actions now build Chatwoot-style automation_event.<event> payloads and deliver through a timeout-bound 3-attempt HTTP boundary; email transcript actions now split comma recipients, build transcript subject/body, deliver through a fakeable SMTP/mailer boundary, and both action types write delivery metadata into action_results. Chatwoot array params now round-trip send_webhook_event URLs.	go test ./internal/automation -run 'ActionService|AutomationRuleService_MatchAndExecute|ExecutionLogService' -count=1; go test ./internal/automation -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 830.	Continue B9.2 macro CRUD and macro execute side-effect parity; durable queued worker scheduling remains B9.3/Phase 5.
feat(macros): align chatwoot macro payloads	Completed B9.2 macro CRUD/execute parity for the reused frontend: macro list/show/create/update now return Chatwoot { payload } serializers with string visibility and nested created/updated agents, create/update accept Chatwoot array action params, public macro permissions follow MacroPolicy, delete/execute return empty 200 OK, and execute resolves conversation_ids by account-scoped display ID before mutating conversations.	go test ./internal/handler/api/v1 -run Macro -count=1; go test ./internal/automation -run Macro -count=1; go test ./internal/handler/api/v1 -count=1; go test ./internal/automation -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 830.	Continue B10 audit/custom roles/remaining limits; keep B9.3 durable delayed worker scheduling as Phase 5 follow-up.
feat(audit): align chatwoot audit log payloads	Completed B10.1 audit log list parity for the reused enterprise settings screen: /audit_logs now returns Chatwoot top-level per_page, total_entries, current_page, and audit_logs; pagination is fixed at 25 per page; list/get require administrator/super_admin role; account scoping matches associated audits as well as local account_id; and serializer fields match the enterprise Jbuilder shape with Unix created_at.	go test ./internal/handler/api/v1 -run Audit -count=1; go test ./internal/repository -run Audit -count=1; go test ./internal/service -run Audit -count=1; go test ./internal/handler/api/v1 -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 830.	Continue B10.2 audit writer coverage, then B10.3 CustomRole permission-key/account-user parity.
feat(audit): record enterprise mutations	Completed B10.2a audit writer boundary and first enterprise mutation coverage: AuditService.Record now creates account-associated audit rows with actor, request UUID, remote address, action, auditable type/id, and JSON changes; automation-rule create/update/delete/clone/toggle, macro create/update/delete, custom-role create/update/delete, and CSAT review-note update call the shared writer.	go test ./internal/handler/api/v1 -run 'CustomRole|AutomationRule|Macro|CsatSurvey' -count=1; go test ./internal/service -run Audit -count=1; go test ./internal/handler/api/v1 -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 830.	Continue B10.2b inbox/conversation/SLA/capacity audit writer coverage, then B10.3 CustomRole permission parity.
feat(audit): cover operational mutations	Completed B10.2b audit writer coverage for the remaining named operational mutations: inbox create/update, conversation update/delete/assign/status, SLA policy create/update/delete, AgentCapacityPolicy create/update/delete, inbox capacity limit create/update/delete, and capacity-policy user assignment/removal now call the shared audit writer.	go test ./internal/handler/api/v1 -run 'SlaPolicy|AgentCapacity|Inbox|Conversation' -count=1; go test ./internal/service -run Audit -count=1; go test ./internal/handler/api/v1 -count=1; go test ./...; git diff --check. No route changes; route dump remains TOTAL: 830.	Continue B10.3 CustomRole permission-key/account-user parity and B10.4 remaining InboxLimit create-path enforcement.
docs: land remaining parity tracker	Converted the immediate remaining plan into executable tracking contracts: B10.3 now lists CustomRole reference files, permission-array migration, AccountUser role resolution, delete nullification, admin gates, and test exits; B10.4 records InboxLimit create-path enforcement; B11/B12 now have route/persistence/feature-gate and smoke-report landing rules.	Documentation-only checkpoint; git diff --check passed.	Start B10.3 implementation from the recorded CustomRole contract.
feat(custom-roles): align chatwoot permissions	Completed B10.3 CustomRole parity: custom roles now accept and serialize Chatwoot permission arrays, raw list/show/create/update/delete payloads match the enterprise Jbuilder views, admin gates are enforced, AccountUser.role stays agent while custom_role_id drives custom permissions, profile account payloads include custom_role_id/custom_role/permissions, and delete clears related account users.	go test ./internal/handler/api/v1 -run CustomRole -count=1; go test ./internal/service -run 'CustomRole|RBAC' -count=1; go test ./internal/model -run 'CustomRole|AccountUser' -count=1; go test ./internal/middleware -run AccountScope -count=1; handler/service/model packages passed; full verification recorded below. No route changes; route dump remains TOTAL: 830.	Continue B10.4 remaining InboxLimit/account-limit create-path enforcement.
docs: land inbox limit handoff tracker	Landed the B10.4 reference findings and implementation contract: Chatwoot account inbox limits come from Current.account.usage_limits[:inboxes], over-limit create returns 402 { error: "Account limit exceeded. Upgrade to a higher plan" }, and capacity-policy InboxCapacityLimit is explicitly separate assignment-capacity data.	Documentation-only checkpoint; git diff --check passed.	Start B10.4 implementation from the recorded guard, migration, handler, and test plan.
feat(inboxes): enforce chatwoot inbox limits	Completed B10.4 account-level inbox limit parity: accounts.inbox_limit now represents Chatwoot usage_limits[:inboxes], InboxService.EnsureCanCreateInbox blocks over-limit creates before persistence, generic inbox and dedicated channel create paths return 402 { error: "Account limit exceeded. Upgrade to a higher plan" }, and LINE/email/Twilio plus other channel handlers avoid orphan channel rows.	go test ./internal/handler/api/v1 -run 'Inbox|Channel|Capacity|Limit' -count=1; go test ./internal/service -run 'Inbox|Channel|Capacity|Limit' -count=1; handler and service packages passed; full verification recorded below. No route changes; route dump remains TOTAL: 830.	Continue B11 Captain/Copilot persistence, safe disabled states, and frontend payload parity.
feat(captain): align assistant resources	Completed B11.1a Captain assistant resource parity for the reused dashboard assistant client: assistant list/show/create/update/delete now use raw Chatwoot/Jbuilder payloads, nested { assistant: ... } bodies are accepted, assistant access is account-scoped, /captain/assistants/tools returns the built-in tool array, and assistant inbox bind/list/delete routes use Chatwoot { payload, meta }, raw inbox, and 204 contracts.	go test ./internal/handler/api/v1 -run CaptainAssistant -count=1; go test ./internal/service -run CaptainAssistant -count=1; route dump/parity regenerated with unchanged TOTAL: 830; focused handler fixtures cover account scoping, tools, inbox binding, and no local { success, data } envelopes.	Continue B11.1b with Captain documents, scenarios, assistant responses, bulk actions, and custom tools payload depth; B11 stays Doing until Copilot, LLM/document gates, and smoke coverage land.
feat(captain): align scenario and tool payloads	Advanced B11.1b for Captain scenarios and custom tools: scenario create/list/show/update/delete now accept nested { scenario }, enforce account/assistant scope, return Chatwoot raw scenario serializers and { payload, meta } lists, hide disabled scenarios from index, and return 204 on delete; custom tools now accept nested { custom_tool }, auto-generate slugs from title, enforce account scope, and return raw tool serializers or { payload, meta } lists.	go test ./internal/handler/api/v1 -run 'CaptainScenario|CaptainCustomTool|CaptainResource' -count=1; go test ./internal/handler/api/v1 -run 'Captain|Copilot' -count=1; go test ./internal/service -run 'Captain|Copilot' -count=1; focused fixtures cover nested frontend bodies, account scoping, disabled scenario filtering, raw payloads, custom-tool slug generation, and no local envelopes.	Continue B11.1c with Captain documents, assistant responses, and bulk actions; custom-tool test still needs the reference unsaved-tool execution contract and safe network boundary before B11 leaves Review.
feat(captain): align document response actions	Completes B11.1c frontend payload depth for Captain documents, assistant responses, bulk actions, and custom-tool test: document list/create/show/sync/delete now use account-scoped raw serializers and { payload, meta }; assistant responses use nested { assistant_response }, account-scoped raw serializers, filters, edited flag, and 204 delete; bulk actions accept Chatwoot { type, ids, fields.status } for AssistantResponse and AssistantDocument; custom-tool test accepts unsaved nested { custom_tool } configs and returns raw { status, body } with a fakeable HTTP boundary.	Focused B11.1c handler tests cover document list/create/show/sync/delete, response list/create/show/update/delete, bulk approve/delete/sync/delete shapes, custom-tool test success/error contract, account scoping, sync status, and no local envelopes. Verification passed: focused B11.1c handler tests, Captain/Copilot service tests, Captain repository tests, handler/service package tests, escalated full go test ./..., and git diff --check.	Continue B11.2 with Copilot persistence, disabled-state payloads, and document/LLM/Meilisearch gates. B11 remains Doing until Copilot and external-provider gates are tracked and tested.
feat(copilot): align thread message payloads	Completes the B11.2 Copilot thread/message frontend contract: thread create accepts Chatwoot { message, assistant_id, conversation_id }, creates the initial user message plus deterministic assistant fallback when no LLM provider is configured, validates assistant account scope, and returns raw thread payloads. Thread list returns { payload } scoped to current account/user with Chatwoot page size/order. Nested copilot_messages list/create returns raw message payloads with embedded thread/user/assistant push data and 204 delete remains available for local compatibility.	go test ./internal/handler/api/v1 -run 'Copilot' -count=1; go test ./internal/handler/api/v1 -run 'Captain|Copilot' -count=1; go test ./internal/service -run 'Captain|Copilot' -count=1; go test ./internal/repository -run 'Copilot' -count=1; handler/service/repository package tests; escalated full go test ./...; git diff --check. Focused handler fixtures cover no local envelopes, account/user isolation, assistant scope, nested message order, and no-LLM assistant fallback persistence.	Continue B11.3 with Captain document sync/indexing, Meilisearch/embedding gates, Copilot tasks/preferences/tool-call/playground depth, streaming/realtime compatibility, and reused frontend smoke coverage.
feat(captain): align preferences payloads	Starts B11.3a by replacing the legacy local captain_preferences CRUD response with Chatwoot's account-level Captain preferences contract: GET/PUT /captain/preferences now return raw { providers, models, features }, captain_models and captain_features persist on accounts, updates merge with existing account settings, invalid model selections return 422, and update is administrator-gated. Route artifacts were regenerated after removing frontend-unused POST/DELETE preference routes and adding exact no-trailing-slash GET/PUT paths.	go test ./internal/handler/api/v1 -run 'CaptainPreference' -count=1; go test ./internal/service -run 'CaptainPreference' -count=1; go test ./internal/handler/api/v1 -run 'Captain|Copilot' -count=1; go test ./internal/service -run 'Captain|Copilot' -count=1; go test ./internal/handler/api/v1 -count=1; go test ./internal/service -count=1; go test ./internal/model -count=1; go test ./internal/router -count=1; go test ./cmd/migrate -count=1; go run ./cmd/dump_routes > docs/parity/gochat_routes.txt; go run ./cmd/route_parity; escalated full go test ./...; git diff --check.	Continue B11.3b with document sync/indexing, Meilisearch/embedding gates, remaining Copilot task/tool-call/playground depth, streaming/realtime compatibility, and reused frontend smoke coverage.
docs: land captain copilot completion plan	Documentation-only handoff checkpoint that breaks the remaining B11.3 work into explicit Captain playground, document sync/indexing, Copilot task/tool-call, streaming/realtime, and B12 smoke slices. It also records the reference files, required payload contracts, fallback behavior, verification commands, and status gates so no Hermes-era plan remains implicit.	git diff --check; no Go code changed.	Start B11.3b Captain playground implementation from the recorded contract.
feat(captain): align playground fallback	Completes B11.3b Captain assistant playground parity: POST /captain/assistants/:assistant_id/playground now accepts the Chatwoot frontend top-level message_content and message_history payload, enforces account-scoped assistant lookup, returns raw legacy { content } or v2 { response } payloads, appends the current user message once for captain_integration_v2, preserves history ordering through the LLM boundary, and returns a deterministic raw disabled response when no LLM provider is configured.	go test ./internal/handler/api/v1 -run CaptainAssistant -count=1; go test ./internal/service -run Captain -count=1; go test ./internal/handler/api/v1 -run 'Captain|Copilot' -count=1; go test ./internal/service -run 'Captain|Copilot' -count=1; go test ./internal/handler/api/v1 -count=1; go test ./internal/service -count=1; go test ./...; git diff --check. Focused handler fixtures cover raw no-envelope fallback, no-history default, cross-account rejection, v2 append/no-duplicate history behavior, and fake LLM request capture.	Continue B11.3c with Captain document sync/indexing and Meilisearch/embedding gates.
feat(captain): gate document sync backend	Completes B11.3c's first document sync gate: Captain document sync now has a fakeable CaptainDocumentSyncBackend boundary and account-scoped SyncDocumentByAccount worker entry that marks disabled config as sync_disabled, records backend errors as sync_error, preserves backend error codes such as access_denied, stores successful content/title/fingerprint updates as synced, and avoids external HTTP/LLM calls in default tests.	go test ./internal/service -run CaptainDocument -count=1; go test ./internal/service -run 'Captain|Copilot' -count=1; go test ./internal/handler/api/v1 -run 'Captain|Copilot' -count=1; go test ./internal/service -count=1; go test ./internal/handler/api/v1 -count=1; go test ./...; git diff --check. Focused service fixtures cover disabled, fake success, backend error, backend error-code, content fingerprint normalization, and account scoping.	Continue B11.3d with Copilot task/tool-call persistence and suggestion payload depth.
docs: land copilot task execution plan	Documentation-only checkpoint that fully lands the B11.3d/B11.3e/B12 execution plan: Captain task routes now have exact Chatwoot request/response contracts, current Go gaps, task persistence rules, follow-up context behavior, no-provider disabled-state rules, focused verification commands, streaming/realtime fallback gates, and reused frontend smoke deliverables.	git diff --check; no Go code changed.	Start B11.3d implementation from the recorded task/tool-call contract before moving to streaming or frontend smoke.
feat(captain): align task payload persistence	Completes B11.3d's frontend task contract: rewrite/summarize/reply suggestion now accept Chatwoot operation and conversation_display_id payloads, return raw { message, follow_up_context } or 422 { error }, avoid no-provider panics with Captain is disabled, resolve conversations by account-scoped display ID, and persist task outputs into copilot_suggestion_messages. Label suggestion and follow-up POST routes now consume the dashboard tasks.js bodies, preserve/update Chatwoot follow-up context, and return raw payloads. CopilotMessage now validates the Chatwoot allowed JSON keys content, reasoning, function_name, and reply_suggestion for reloadable tool-call state.	go test ./internal/handler/api/v1 -run 'CaptainTask|Captain|Copilot' -count=1; go test ./internal/service -run 'CaptainTask|Captain|Copilot' -count=1; go test ./internal/repository -run 'Copilot|Captain' -count=1; go test ./internal/handler/api/v1 -count=1; go test ./internal/service -count=1; TMPDIR=/home/rogee/Projects/gochat/.tmp/test-tmp go test ./... with existing caches; git diff --check. Focused fixtures cover raw no-envelope task responses, disabled state, display-ID lookup, suggestion persistence, follow-up history update, and Copilot message key validation.	Continue B11.3e streaming/realtime compatibility; B12 frontend smoke remains after B11.3e.

Next Slice Contract

Completed implementation slice: P3.6 label CRUD now closes the reused-frontend account label list/create/show/update/delete payload drift.

Completed documentation slice: this checkpoint records the label CRUD implementation, verification commands, and next handoff target in the active tracker.

Next implementation slice: continue Phase 6 placeholder burn-down from a fresh audit, then open the next P3.6 custom-attributes/custom-filters drift slice from reference or smoke evidence. Optional B12 live smoke remains environment-dependent and should convert failures into named slice owners.

Step	Required result	Reference source	Verification
N1	Keep B6 search payload/gate checkpoint as the current baseline.	SearchController, search.js, conversationSearch.js, search Jbuilder views, cmd/reindex_search.	Done by a16c23c and f08c743; response envelopes, Chatwoot params, sender filters, mocked hit shape, live gate, and fallback guards are covered.
N2	Optionally run the live Meilisearch gate when a local Meilisearch instance is available.	internal/search/engine_meili_live_test.go.	GOCHAT_LIVE_MEILI_HOST=http://localhost:7700 GOCHAT_LIVE_MEILI_API_KEY=... go test ./internal/search -run TestLiveMeiliSearchEngineIndexesAndSearchesChatwootShapes -count=1.
N3	Keep B7 assignment capacity enforcement as current capacity baseline.	AssignmentHandler, AutoAssignmentHandler, AgentCapacityPolicy, InboxCapacityLimit.	Done by a98dc2c; manual/team/auto assignment now skip or reject agents at per-inbox capacity.
N4	Keep SLA policy CRUD payload review as current SLA API baseline.	reference/chatwoot/enterprise/app/controllers/api/v1/accounts/sla_policies_controller.rb, SLA policy Jbuilder views, dashboard SLA store/API.	Done by 95224fa; create/show/update/index/delete payloads match the frontend-consumed Chatwoot shape.
N5	Keep applied-SLA persistence as current conversation SLA baseline.	reference/chatwoot/enterprise/app/models/enterprise/concerns/conversation.rb, AppliedSla#push_event_data, applied-SLA model partial.	Done by a11bb96; sla_policy_id attach creates exactly one applied SLA and conversation payloads include Chatwoot-style applied_sla.
N6	Keep SLA timer and breach lifecycle as current SLA lifecycle baseline.	reference/chatwoot/enterprise/app/services/sla/evaluate_applied_sla_service.rb, SlaEvent, SLA processing jobs.	Done by 213bf2b; active applied SLAs create idempotent FRT/NRT/RT miss events, transition to active_with_misses, hit, or missed, and preserve status on repeated evaluation.
N7	Keep applied-SLA report/list payload parity as the current SLA reports baseline.	reference/chatwoot/enterprise/app/controllers/api/v1/accounts/applied_slas_controller.rb, applied-SLA index/metrics/download views, dashboard SLA reports client.	Done by 4f85ef1; account-side applied-SLA list/report filters return frontend-compatible payloads and metrics/download shapes.
N8	Keep B7.6 SLA notification and timing review as current SLA closeout baseline.	Sla::EvaluateAppliedSlaService, SlaEvent#create_notifications, SLA processing jobs.	Done by d23f3f0; SLA miss notifications fan out to participants/admins/assignee, repeated evaluation is idempotent, and current reference timing for only_during_business_hours is covered.
N9	Keep B8 CSAT account/public/send/download parity as the current CSAT baseline.	CsatSurveyResponsesController, public CSAT controller/views, CsatSurveyService, CsatSurveyListener, dashboard reports and survey frontend clients.	Done by f441680, ef3a909, and b36cf07; list/metrics/review-note payloads, public object-shaped submission, lock window, response idempotency, resolve-triggered message send, and CSV download are covered.
N10	Land B9.1a automation-rule controller/frontend contracts before implementation.	Chatwoot automation controller, Jbuilder views, dashboard automation API/store/helper files, current Go handler/service/validator.	Done by docs: land automation macro execution plan; reference contracts, Go gaps, implementation checklist, and exit commands are tracked below.
N11	Keep B9.1a automation-rule CRUD payload parity as current automation API baseline.	Chatwoot automation controller/Jbuilder views, dashboard automation API/store/helper files, current Go handler/service/validator.	Done by feat(automation): align automation rule payloads; frontend envelopes, attribute_key, operator aliases, array action params, account-scoped update/delete/clone, and empty delete are covered.
N12	Keep B9.1b automation listener trigger coverage as current event baseline.	AutomationRuleListener, BaseListener, conversation/message service dispatch, provider webhook persister.	Done by feat(automation): align rule trigger coverage; reference listener events, skip rules, changed attributes, and provider message reachability are covered.
N13	Keep B9.1c execution outcome logging as current automation observability baseline.	Chatwoot automation listener/action service rescue behavior and Go execution log service.	Done by feat(automation): record rule execution outcomes; skipped/failed/success action results, event names, and no-stop-on-match behavior are covered.
N14	Keep B9.1d external action delivery boundary as current action-delivery baseline.	Chatwoot AutomationRules::ActionService, WebhookJob, transcript mailer path, current Go action service.	Done by feat(automation): deliver retryable external actions; webhook/email transcript actions are timeout-bound, retryable, observable in action results, and covered by fake HTTP/mailer tests.
N15	Keep B9.2 macro CRUD/execute parity as current macro baseline.	Chatwoot MacrosController, Macro, MacrosExecutionJob, Macros::ExecutionService, dashboard macro API/store.	Done by feat(macros): align chatwoot macro payloads; frontend payloads, visibility/authorization, display-ID execution, and real conversation/message/label/status side effects are covered.
N16	Keep B10.4 account inbox limits as current limit baseline.	Chatwoot account usage_limits[:inboxes] and request exception handler.	Done by feat(inboxes): enforce chatwoot inbox limits; generic and dedicated channel create paths return the exact over-limit 402 response and avoid orphan rows.
N17	Keep B11.1a Captain assistant resources as current Captain baseline.	reference/chatwoot/enterprise/app/controllers/api/v1/accounts/captain/assistants_controller.rb, Captain inboxes controller, assistant Jbuilder views, dashboard Captain assistant/inbox API clients, config/agents/tools.yml.	Done by feat(captain): align assistant resources; assistant CRUD/tools/inbox binding payloads are account-scoped and frontend-shaped.
N18	Keep B11.1b Captain scenario/custom-tool resources as current Captain baseline.	Captain scenarios/custom tools controllers, Jbuilder views, and dashboard clients.	Done by feat(captain): align scenario and tool payloads; scenarios and custom tools use nested frontend bodies, account scoping, raw payloads, and Chatwoot list meta.
N19	Keep B11.1c Captain document/response/bulk/test resources as current Captain baseline.	Captain documents, assistant responses, bulk actions, custom-tool test controllers, Jbuilder views, and dashboard clients.	Done by feat(captain): align document response actions; documents, assistant responses, bulk resource actions, and unsaved custom-tool test use account-scoped Chatwoot payloads with a fakeable HTTP boundary.
N20	Keep B11.2 Copilot thread/message resources as current Copilot baseline.	copilot_threads_controller.rb, copilot_messages_controller.rb, Copilot Jbuilder partials, and dashboard copilotThreads.js/copilotMessages.js clients.	Done by feat(copilot): align thread message payloads; threads/messages persist account/user-scoped Chatwoot payloads and no-LLM fallback assistant messages.
N21	Keep B11.3a Captain preferences as current account-level Captain config baseline.	preferences_controller.rb, CaptainFeaturable, config/llm.yml, dashboard preferences.js API/store.	Done by feat(captain): align preferences payloads; raw model/provider/feature payloads, merge update behavior, account storage, admin gate, and exact preference routes are covered.
N22	Keep B11.3b Captain assistant playground payload parity as current playground baseline.	reference/chatwoot/enterprise/app/controllers/api/v1/accounts/captain/assistants_controller.rb#playground, dashboard api/captain/assistant.js, assistant playground component/store.	Done by feat(captain): align playground fallback; top-level message_content and message_history are accepted, account-scoped assistant lookup is enforced, legacy { content } and v2 { response } shapes are covered, and no-LLM fallback returns raw frontend-compatible JSON without 500.
N23	Keep B11.3c Captain document sync/indexing gates as current document-sync baseline.	Captain document sync service/jobs, document controller sync, existing Meilisearch engine, and any local embedding boundary.	Done by feat(captain): gate document sync backend; disabled config, fake successful indexing, failed sync metadata, fingerprint normalization, and account-scoped document lookup are covered without opening external network connections in default tests.
N24	Keep B11.3d Copilot task/tool-call persistence as current task baseline.	resource :tasks routes, Copilot/Captain task services, dashboard Copilot clients, current local copilot_* models.	Done by feat(captain): align task payload persistence; task routes accept frontend bodies, persist suggestions, return raw payloads/disabled states, and validate reloadable Copilot message keys.
N25	Keep B11.3e streaming/realtime compatibility as current Captain/Copilot disabled-state baseline.	Chatwoot Copilot/Captain streaming, push/event payloads, current Go channel dispatcher.	Done by feat(captain): align streaming fallbacks; Captain stream routes have deterministic SSE error/done states and Copilot push payload helpers match reference shapes.
N26	Keep B12.1 smoke harness as the current frontend verification baseline.	reference/chatwoot frontend boot scripts and GoChat dev/test boot flow.	Done by test(parity): add frontend smoke harness; next step is B12.2 browser/API assertions against the checked command/report.
N27	Keep Hermes source plans mapped but inactive.	.hermes/plans/2025-05-24-global-search-meilisearch.md, .hermes/plans/2026-05-24-automation-macro-csat.md.	New work must update this tracker directly; Hermes files are read-only source notes unless the user asks otherwise.
N28	Update this tracker after every implementation checkpoint.	This document.	git diff --check; go test ./... for Go changes.
N29	Keep P3.6 label CRUD as current label baseline.	Chatwoot labels controller/views/model/schema and dashboard labels API/store.	Done by feat(labels): align chatwoot label payloads; raw/list payloads, persistence, account scope, and association cleanup are covered.
N30	Resume Phase 6 placeholder burn-down from fresh evidence.	rg placeholder audit, reused frontend API calls, matching reference controllers/Jbuilder views.	Next implementation slice should record every frontend-reachable stub owner and burn down the highest-impact remaining placeholder.

Current B2 profile checkpoint:

• Added a ProfileUserResponse matching Chatwoot's api/v1/models/_user.json.jbuilder, including access_token, available_name, message_signature, pubsub_token, ui_settings, and nested account membership fields.
• Profile handlers now return raw Chatwoot user JSON instead of the Go API {success,data} envelope for frontend-consumed profile endpoints.
• Availability and auto-offline endpoints now return the full current-user serializer, matching frontend store expectations.
• User creation now assigns a pubsub_token like Chatwoot's Pubsubable concern, avoiding duplicate empty token rows and enabling ActionCable-compatible profile payloads.
• Added migration 000017_add_profile_serializer_fields for profile serializer fields on users, accounts, and account_users.
• Added Chatwoot root auth/session routes. /auth/sign_in now accepts normalized email/password login, emits the auth headers stored by frontend cw_d_session_info, and returns the profile serializer under data. /auth/validate_token validates the same access-token header and returns the frontend-expected payload.data shape. /auth/sign_out revokes the refresh session.
• Added profile settings update support for JSON and multipart form payloads produced by dashboard/api/auth.js: profile[display_name], profile[message_signature], profile[avatar], JSON profile.ui_settings, profile.phone_number, and password update fields now persist and return the raw Chatwoot user serializer.

Current B3 conversation/message checkpoint:

• Conversation list now returns Chatwoot's index.json.jbuilder shape: { data: { meta, payload } }, with payload entries built from api/v1/conversations/partials/_conversation.json.jbuilder fields such as meta.sender, messages, labels, timestamps, status, priority, and unread count.
• Conversation show/create/update/priority/labels responses now return raw conversation payloads instead of the Go {success,data} envelope for frontend-consumed dashboard endpoints.
• Conversation route IDs now resolve by account-scoped display_id first, with legacy primary-key fallback, and new conversations receive account-scoped display IDs.
• Message list now returns Chatwoot's { meta, payload } shape with contact/assignee metadata and serialized messages matching api/v1/models/_message.json.jbuilder field names.
• Message create accepts the reused frontend payload from dashboard/api/inbox/message.js, including omitted message_type, private, echo_id, JSON or multipart content_attributes, and defaults to outgoing text messages like Chatwoot's dashboard composer.
• Message create/update/retry return raw Chatwoot message payloads with numeric message_type values expected by shared/constants/messages.js.
• Message delete now follows MessagesController#destroy: it keeps the message row, changes content to This message was deleted, sets content_attributes.deleted, deletes message attachments, and returns the raw message serializer instead of 204.
• Message status updates now follow Messages::StatusUpdateService for sent/delivered/read/failed, preserve the read-to-delivered guard, record external_error only on failed messages, and reject status updates for non-API inboxes with 403.
• Message list now follows MessageFinder windows for latest, before, after, and between ranges, including filter_internal_messages handling.
• Multipart attachments[] from Chatwoot's dashboard composer now create attachment rows and serialize Chatwoot-style attachment event data in message payloads.
• Team assignment now follows AssignmentsController#set_team and renders the raw team payload when assigning by team_id.
• Added migration 000018_add_conversation_message_parity_fields for display-id routing and message serializer fields such as echo_id, status, and JSON attributes.
• Remaining B3 review gaps: attachment persistence currently records metadata/URLs but does not yet provide ActiveStorage-equivalent durable binary storage; outbound delivery jobs and provider-specific attachment send behavior still need deeper Chatwoot side-effect parity; message realtime event payloads need frontend smoke validation.

Current B4 contacts/companies checkpoint:

• Contact list, active/filter/search, show, update, selected custom-attribute deletion, and create now return Chatwoot-style meta/payload envelopes instead of legacy Go contacts or raw model JSON.
• Contact create returns { payload: { contact, contact_inbox } } and accepts existing frontend fields while preserving contact inbox shell output.
• Empty contact/company search queries now return 422 with Specify search string with parameter q, matching Chatwoot controllers.
• Company list/search/show/create/update now return enterprise Chatwoot payload and meta.total_count/page shapes; create/update accept nested { company: ... } params while retaining flat compatibility inside the service boundary.
• Company contact relations now use contacts.company_id instead of the older local many-to-many join table, matching Chatwoot enterprise company membership semantics.
• Added Chatwoot-compatible PATCH /contacts/:contact_id, PATCH /companies/:company_id, GET /companies/:company_id/contacts/search, and POST /companies/:company_id/contacts body-based contact assignment routes.
• Added contact_labels persistence and Chatwoot-compatible GET/POST /contacts/:contact_id/labels responses as { payload: [...] }; contact list/search/filter label params now filter contact label lists instead of conversation labels.
• Added DELETE /contacts/:contact_id/avatar, DELETE /companies/:company_id/avatar, and POST /companies/:company_id/destroy_custom_attributes with Chatwoot-shaped { payload } responses and 422 { error: "custom_attributes must be an array" } validation.
• Added trailing-slash aliases for Chatwoot nested label/contact-inbox collection routes.
• Added exact POST /api/v1/accounts/:account_id/actions/contact_merge and raw contact-model response shape for dashboard merge actions; merge moves conversations, contact inboxes, notes, and contact-sender messages to the base contact while preserving base attributes over mergee attributes.
• Added Chatwoot-shaped data_imports persistence for contact CSV imports. Missing import_file now returns 422 { error: "failed to import contacts" }, successful imports return empty 200 OK, import state/count/error fields are recorded, and CSV rows merge/update existing contacts by identifier/email/phone while preserving labels and unknown/custom columns in contact attributes.
• Added persisted contact export artifacts for POST /contacts/export: default/requested column handling, label/filter export inputs, UTF-8 BOM CSV content, local download URL, row counts, and a user notification carrying file metadata.
• Added Chatwoot note serializer parity for contact notes: raw array/object responses, nested agent payloads, flat and nested note request bodies, empty 200 OK destroy, hard-delete semantics, and PUT/PATCH update routes. Company note payloads now include nested user metadata.
• Added nested contact/company conversation serializer parity: both endpoints now return { payload: [...] } arrays built from the shared Chatwoot conversation partial, including nested sender metadata, latest message payloads, last_non_activity_message, labels, timestamps, priority, and unread fields. Company conversations are limited to the latest 20 by last_activity_at DESC like the enterprise controller.
• Routed CRM contact/company non-empty search through the configured Meilisearch-backed search service while preserving existing Chatwoot CRM list serializers by resolving hit IDs through account-scoped repositories. Service tests now prove contact/company search reader usage, and global search has a company repository fallback for document-shape parity in local DB mode.
• Added Chatwoot-style contact import label validation: CSV rows with labels not already present on the account are rejected, failed row counts are recorded on data_imports, valid labels use existing canonical tag names, and imports no longer create unknown labels from user-provided CSV values.
• Added contact export completion email delivery: after the persisted CSV artifact is generated, a Chatwoot-style mailer boundary sends Your contact's export file is available to download. to the requesting user when SMTP is configured, while keeping the in-app notification metadata.
• Added a repeatable Chatwoot frontend CRM API smoke covering the contacts and companies dashboard client paths without frontend adapters: list/search/show/edit, labels, contactable inboxes, custom-attribute deletion, notes, nested conversations, company attach/list/search contact flows, and company detail updates.
• At B4 close, route dump was TOTAL: 820 and tracked route parity was 262 exact, 0 missing; the current project-wide route baseline is recorded above.
• Remaining B4 review gap: real browser validation is not yet run and remains in B12/M7; API-level CRM frontend contract coverage is present.

Current B5 inbox/channel checkpoint:

• Inbox list now follows Chatwoot index.json.jbuilder and returns { payload: [inbox] } instead of the older { inboxes, meta } envelope expected by earlier local tests.
• Inbox show/create/update/reset-secret style responses now render raw Chatwoot inbox payloads rather than raw Go models; delete returns Your inbox deletion request will be processed in some time. and avatar delete returns an empty 200 OK.
• Local channel slugs are serialized to frontend-required Rails channel class names such as Channel::WebWidget, Channel::Api, Channel::Telegram, and Channel::TwilioSms.
• Channel-specific fields stored in channel_config are surfaced in the inbox payload for web widget, API, Telegram, Facebook/Instagram/TikTok, Twilio, Email, and WhatsApp-style keys.
• Added the frontend-used PATCH /api/v1/accounts/:account_id/inboxes/:inbox_id route alias; the current route dump is now TOTAL: 830 after later capacity and applied-SLA report routes, and tracked route parity remains regenerated with zero missing tracked routes.
• Chatwoot dashboard create/update request bodies now bind through the generic inbox route for JSON, urlencoded forms, and multipart FormData. The binder accepts top-level inbox settings, nested channel[...], channel[selected_feature_flags][], and nested csat_config[...] values generated by buildInboxData.
• Create/update now persists greeting/email collection/CSAT/auto-assignment/timezone/post-resolve/single-conversation/sender/business settings, stores channel-specific fields in channel_config, generates web widget website_token/hmac_token, generates API secret/hmac_token/identifier, and derives a Telegram inbox name when the frontend omits name.
• Inbox create/update now follows Chatwoot's OutOfOffisable schedule lifecycle: default seven-day working hours are created for new inboxes, working_hours updates persist the weekly relation, empty string time fields from the frontend are normalized, open-all-day rows are expanded to 00:00-23:59, and the serializer returns weekly_schedule shape from the relation.
• Inbox member routes now follow Chatwoot's account-scoped InboxMembersController contract: GET /inbox_members/:inbox_id, POST /inbox_members, and PATCH /inbox_members return { payload: [agent] }; DELETE /inbox_members returns empty 200 OK; nested local member routes use the same agent payload boundary for frontend compatibility.
• Inbox member create is add-only and idempotent for duplicate users, while update computes add/remove diffs instead of clearing and recreating rows. Returned agent payloads include id, account_id, availability_status, auto_offline, confirmed, email, provider, available_name, name, role, thumbnail, and enterprise custom_role_id.
• Generic inbox JSON create/update now persists flat channel-specific frontend keys used by Email IMAP/SMTP settings and settings-page toggles, not only nested channel payloads.
• Inbox serializer depth now covers Email IMAP/SMTP/forwarding fields, WhatsApp provider_config and generated webhook verify token, LINE channel credentials, SMS provider config, and Twilio SMS/WhatsApp/voice fields. Twilio channel creation accepts Chatwoot's nested twilio_channel payload and returns the raw inbox serializer instead of { channel, inbox }.
• AgentCapacityPolicy and InboxCapacityLimit API/data parity now covers raw policy serializers, optional/defaulted assignment_logic, nested users and inbox-limit routes, account-scoped inbox validation, duplicate prevention, non-negative limits, and assigned_agent_count through account_users.agent_capacity_policy_id.
• Dedicated Email, Twilio SMS, and LINE channel create/get/update/list/delete routes now use frontend-compatible inbox payload contracts: raw inbox objects for single-resource mutations, { payload: [...] } for lists, and empty 200 OK for deletes. The handlers bind the dedicated channel record ID/config back onto inboxes.channel_id/channel_config before serialization.
• Remaining B5 gap: none for the current frontend-critical API scope. Browser validation remains deferred to B12/M7.

Active B5 task board:

ID	Task	Reference source	Status	Exit gate
B5.1	Inbox CRUD serializer and route shape.	InboxesController, _inbox.json.jbuilder, dashboard inbox store/API.	Done	0e83e8d; serializer parity test, route dump TOTAL: 821, full tests.
B5.2	Inbox create/update request binding and settings persistence.	buildInboxData, permitted_params, settings pages.	Done	ee93546; JSON and multipart channel[...] requests persist core inbox/channel settings.
B5.3	Working hours and out-of-office parity.	OutOfOffisable, working hour controller/model.	Done	945782e; weekly schedule create/update/show and out_of_office service tests match Chatwoot semantics.
B5.4	Inbox member payload and round-robin side effects.	InboxMembersController, Inbox#add_members/remove_members.	Done	82167f5; account-scoped and nested member routes return { payload } agents, create is add-only/idempotent, update is diff-based, and delete is empty 200 OK.
B5.5	Channel-specific config depth and inbox limits.	WebWidget/API/Telegram/Email/WhatsApp/SMS/LINE channel models/controllers, enterprise inbox limits.	Done	f04a03b; Email/WhatsApp/LINE/SMS/Twilio config payloads, Twilio create route, AgentCapacityPolicy/InboxCapacityLimit API/data parity, and dedicated Email/Twilio/LINE response cleanup are covered.

B5.2 execution breakdown:

Step	Implementation target	Reference source	Required tests	Status
B5.2a	Add a request binder that accepts JSON, urlencoded form, and multipart FormData from the reused dashboard inbox screens. It must parse top-level settings plus nested keys such as channel[type], channel[website_url], channel[selected_feature_flags][], and csat_config[...].	reference/chatwoot/app/javascript/dashboard/store/modules/inboxes/channelActions.js, reference/chatwoot/app/javascript/dashboard/store/modules/inboxes.js	Handler tests for website multipart create, API JSON create, Telegram JSON create without explicit name, and settings update.	Done
B5.2b	Normalize channel type aliases from frontend slugs and Rails class names into the local storage format while keeping serializers Rails-compatible.	reference/chatwoot/app/models/channel/*, _inbox.json.jbuilder	Serializer tests prove stored slug returns Channel::* and unknown channel types are rejected with frontend-readable validation errors.	Done
B5.2c	Persist core inbox settings sent by permitted_params: greeting, email collection, CSAT flag/config, auto-assignment, working-hours flag, out-of-office message, timezone, post-resolve messages, single-conversation lock, sender name type, business name, and portal ID.	reference/chatwoot/app/controllers/api/v1/accounts/inboxes_controller.rb, inbox settings Vue screens	Create/update tests reload the inbox and assert fields survive round trip in Chatwoot payload names.	Done
B5.2d	Persist channel-specific settings into dedicated fields where they exist and channel_config where GoChat has no first-class column yet.	WebWidget/API/Telegram/LINE/Twilio/Email channel models and settings screens	Tests cover web widget website_url/widget_color/welcome_*, API webhook_url, and Telegram bot_token shapes. LINE deep settings remain in B5.5.	Review
B5.2e	Preserve backward compatibility for internal tests and existing local callers that still construct service.CreateInboxRequest with channel_type and simple fields.	Existing Go service callers and handler tests	Existing TestInbox* suite stays green.	Done

B5.2 exit command set:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -run 'TestInboxHandler_ChatwootSerializerParity|TestInbox' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run Inbox -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B5.4 execution breakdown:

Step	Implementation target	Reference source	Required tests	Status
B5.4a	Return Chatwoot account-scoped inbox member envelopes as { payload: [agent] } instead of local { members, meta } model envelopes.	reference/chatwoot/app/controllers/api/v1/accounts/inbox_members_controller.rb, app/views/api/v1/accounts/inbox_members/*.json.jbuilder	TestAccountScopedInboxMembers_ChatwootPayloadAndDiffUpdate validates payload shape and agent fields.	Done
B5.4b	Serialize assigned users through the Chatwoot agent partial field set, including enterprise custom_role_id.	reference/chatwoot/app/views/api/v1/models/_agent.json.jbuilder	Handler payload assertions cover available_name, availability_status, and absence of local inbox_id.	Done
B5.4c	Match create/update/delete mutation semantics: create adds missing users only, update diffs desired membership, duplicate user IDs are idempotent, and delete returns empty 200 OK.	Inbox#add_members, Inbox#remove_members, dashboard inboxMembers.js store actions.	Account-scoped handler regression creates duplicates, patches to a replacement set, and deletes back to zero.	Done
B5.4d	Preserve loaded User and Inbox relations for member serialization after create/list/update.	Go repository preload boundary; Chatwoot views expect account/user fields.	Repository/handler focused tests and full go test ./....	Done

B5.5 planned breakdown:

Step	Implementation target	Reference source	Required tests	Status
B5.5a	Compare current Go channel config fields against Chatwoot channel models/controllers for WebWidget, API, Telegram, Email, WhatsApp, Twilio SMS, and LINE.	reference/chatwoot/app/models/channel/*, channel controllers, dashboard inbox setting screens.	Done by f04a03b; config matrix is covered and dedicated Email/Twilio/LINE route responses are frontend-compatible.	Done
B5.5b	Persist and serialize deeper channel-specific settings used by reused settings screens, preferring first-class columns only where GoChat already has them and channel_config otherwise.	Chatwoot channel model validations and InboxesController#permitted_params.	Done by f0aae79; handler tests cover Email IMAP/SMTP flat JSON update, WhatsApp provider config, LINE credentials, and Twilio nested create raw inbox payload.	Done
B5.5c	Enforce enterprise InboxLimit during inbox/channel creation and return frontend-compatible over-limit errors.	Chatwoot enterprise inbox limit policy/model behavior.	Done by b197e54; nested policy inbox limits validate duplicate/wrong-account/non-negative inputs and expose Chatwoot payloads. Assignment-path enforcement remains in B7/P4.4.	Done
B5.5d	Keep route artifacts unchanged unless new Chatwoot-compatible routes are registered; regenerate route dump only on route changes.	cmd/dump_routes, cmd/route_parity.	Done by b197e54; route dump regenerated to TOTAL: 829, route parity expanded to 274 tracked routes with 0 missing.	Done
B5.5e	Clean up dedicated channel controller envelopes outside generic inbox CRUD.	Twilio channel controller/view, dashboard channel clients, api/v1/models/_inbox.json.jbuilder.	Done by f04a03b; Email/Twilio/LINE create/get/update return raw inbox payloads, list returns { payload: [...] }, delete returns empty 200 OK, and no route artifacts changed.	Done

B5.5c AgentCapacityPolicy / InboxCapacityLimit parity contract:

Area	Chatwoot reference contract	Current Go gap	Required landing work
Policy routes	reference/chatwoot/config/routes.rb:123-127 exposes /api/v1/accounts/:account_id/agent_capacity_policies, nested /:policy_id/users, and nested /:policy_id/inbox_limits.	Go registers only policy CRUD through RegisterAgentCapacityRoutes; the old local /inboxes/:inbox_id/inbox_limits handler is not the Chatwoot enterprise route.	Register nested Chatwoot-compatible users and inbox_limits routes under agent_capacity_policies; keep old routes only as compatibility surfaces.
Policy request/response	Enterprise controller accepts { agent_capacity_policy: { name, description, exclusion_rules } }; index/show/create/update return raw policy JSON, destroy is head :ok; assignment_logic is not a permitted Chatwoot field.	Go response helpers wrap policy payloads in { success, data } or pagination meta, and service creation currently requires assignment_logic.	Add raw Chatwoot serializers, accept wrapped and flat bodies where useful, make assignment_logic optional/defaulted for storage compatibility, and keep update wrapper-compatible.
Policy serializer	_agent_capacity_policy.json.jbuilder emits id, name, description, exclusion_rules, Unix created_at, Unix updated_at, account_id, assigned_agent_count, and inbox_capacity_limits.	Repository does not preload InboxCapacityLimits; response exposes model timestamps and local fields directly; assigned count is not serialized in Chatwoot shape.	Add a serializer boundary that preloads capacity limits, counts assigned users through account users, and emits Unix timestamps plus inbox_capacity_limits.
Inbox capacity limits	Nested inbox_limits#create/update/destroy lives under a current account policy, validates current-account inbox, prevents duplicate inbox assignment, requires conversation_limit >= 0, create returns raw limit JSON, update also emits inbox_name, destroy is 204 No Content.	Existing InboxCapacityLimit model exists, but no nested handler/service/repo flow is wired; old InboxLimit model/handler has a different path and shape.	Add repo/service methods for create/update/delete under policy/account scope, duplicate and negative-limit errors, raw create/update serializers, and 204 destroy.
Enforcement	Capacity policies and inbox limits must feed assignment and auto-assignment limits before the feature can leave Review.	B5.5c API/data parity and B7 assignment enforcement are done; P4.9 now covers Chatwoot assignment policy payload/binding parity.	Keep manual and automatic assignment enforcement covered by B7 regression tests; reopen only from smoke/reference drift.
Route artifacts	Adding nested Chatwoot routes changes Go route inventory.	Done by b197e54; route dump is TOTAL: 829 and route parity tracks 274 routes with 0 missing.	Keep regenerated after any later route change.

B5.5c implementation checkpoints:

Step	Implementation target	Verification gate	Status
B5.5c.1	Policy serializer and CRUD response shape: raw index/object payloads, Unix timestamps, optional assignment_logic, wrapped create/update body support.	Done by b197e54; handler tests assert no { success, data } envelope and no required assignment_logic.	Done
B5.5c.2	Repository/service preload and helpers for InboxCapacityLimit, current-account policy/inbox validation, duplicate guard, and non-negative conversation_limit.	Done by b197e54; service tests cover success, duplicate, wrong-account inbox, deletion, and negative limit.	Done
B5.5c.3	Nested POST/PUT/DELETE /agent_capacity_policies/:policy_id/inbox_limits endpoints with Chatwoot create/update/delete payload/status behavior.	Done by b197e54; handler flow creates a policy, creates a limit, rejects duplicate, updates limit with inbox_name, deletes with 204, and show includes inbox_capacity_limits.	Done
B5.5c.4	Nested policy users endpoints for assignment-policy membership parity.	Done by b197e54; handler/service tests cover add/remove/list users and assigned_agent_count.	Done
B5.5c.5	Route artifacts and full regression pass.	Done by b197e54; route dump/parity regenerated, focused service/handler/router tests passed, escalated full go test ./... passed, and git diff --check passed.	Done

B5.5 channel config matrix after f0aae79:

Channel	Create/update support now covered	Serializer fields now covered	Remaining gap
WebWidget	Generic FormData/JSON channel[...], selected feature flags, HMAC, domains, pre-chat defaults.	Website token, HMAC token, widget color, welcome copy, pre-chat options, continuity, reply time.	Review final settings-page edge fields only.
API	Generic JSON/FormData webhook_url, HMAC, additional attributes, generated identifier/secret.	Secret, webhook URL, inbox identifier, HMAC token, additional attributes.	Review validation parity for agent_reply_time_window.
Email	Flat JSON IMAP/SMTP updates and nested create fields are hoisted into channel_config; dedicated email-channel create/update bind channel IDs/config back to inboxes.	Email, forwarding, IMAP, SMTP, auth, SSL/TLS, domain fields.	Done for current frontend-critical API scope.
WhatsApp	Manual/cloud create stores phone_number, provider, nested provider_config, and generates cloud webhook verify token.	Phone number, provider, provider config, message templates, reauthorization, voice flag.	Provider credential validation and embedded signup deep behavior remain later integration work.
Twilio SMS/WhatsApp	Nested twilio_channel frontend create payload accepted; SMS/WhatsApp medium and phone normalization stored in inbox config; dedicated Twilio create/get/update/list/delete responses now use raw inbox/list/empty contracts.	Phone, messaging service SID, medium, content templates, auth/account/API key fields, voice flags.	Done for current frontend-critical API scope.
LINE/SMS	Generic create stores LINE credentials and Bandwidth SMS provider config; dedicated LINE create/get/update/list/delete responses now use raw inbox/list/empty contracts.	LINE credentials; SMS phone/provider config.	LINE behavior is frontend-compatible and preserves both Chatwoot-style line_channel_* keys and local webhook channel_* config aliases.

Active B6 task board:

ID	Task	Reference source	Status	Exit gate
B6.1	Inventory Chatwoot search frontend request/response consumers and current Go search routes.	reference/chatwoot/app/javascript/dashboard/api/search.js, conversationSearch.js, SearchController, internal/handler/api/v1/search_handler.go.	Done	Matrix below records global, contacts, conversations, messages, and articles params/payload fields.
B6.2	Compare Meilisearch document fields and filters against frontend payload needs.	internal/search/engine.go, engine_meili.go, document builders, Chatwoot search views/entities.	Review	a16c23c adds mocked Meilisearch sender filter and hit-shape tests; live Meilisearch gate remains B6.4.
B6.3	Tighten endpoint serializers for /search, /search/contacts, /search/conversations, /search/messages, and /search/articles.	reference/chatwoot/app/controllers/api/v1/accounts/search_controller.rb, dashboard search API specs.	Done	SearchHandler tests assert Chatwoot payload envelopes and Meilisearch hit serialization.
B6.4	Add optional live Meilisearch integration gate.	Local Meilisearch flow in Phase 1 and cmd/reindex_search.	Done	f08c743 adds TestLiveMeiliSearchEngineIndexesAndSearchesChatwootShapes, skipped unless GOCHAT_LIVE_MEILI_HOST is set.
B6.5	Document DB fallback as development-only and verify production config remains Meilisearch-first.	User decision ledger and search config.	Done	f08c743 rejects DB fallback in release mode and prevents reindex_search from using DB fallback.

B6 request and payload matrix after a16c23c:

Endpoint	Frontend params now accepted	Chatwoot payload shape now returned	Covered by
GET /api/v1/accounts/:account_id/search	q, page, default 15 items, existing local filters, plus since, until, from, inbox_id.	{ payload: { conversations, contacts, messages, articles } }.	TestSearchHandler_GlobalSearch_Success, TestParseSearchFilter_ChatwootSearchParams.
GET /api/v1/accounts/:account_id/search/conversations	q, page, status/priority/assignee/team/inbox/labels/date filters.	{ payload: { conversations: [...] } }.	TestSearchHandler_SearchConversations_Success.
GET /api/v1/accounts/:account_id/search/messages	q, page, message_type, sender_type, from, sender_id, content_type, private, inbox_id, since, until.	{ payload: { messages: [...] } } with numeric Chatwoot message_type for model and Meilisearch hit data.	TestSearchHandler_SearchMessages_Success, TestSearchHandler_SearchMessages_MeiliHitPayloadShape, TestMeiliSearchEngine_SearchSendsMessageSenderIDFilter.
GET /api/v1/accounts/:account_id/search/contacts	q, page, contact_source.	{ payload: { contacts: [...] } }.	TestSearchHandler_SearchContacts_Success.
GET /api/v1/accounts/:account_id/search/articles	q, page, portal_id, article_status, locale.	{ payload: { articles: [...] } }.	TestSearchHandler_SearchArticles_Success.

B6 current checkpoint:

• Search endpoints no longer use the local { success, data, meta } response envelope for frontend paths.
• search.ParseSearchFilter now understands Chatwoot dashboard since/until Unix seconds and from=contact:id/from=agent:id sender filters while preserving legacy date_from/date_to and sender_id inputs.
• Meilisearch documents now store sender_id, index settings mark it filterable, and DB fallback applies the same sender ID filter for local tests/dev mode.
• Search handler pagination defaults to Chatwoot's 15 items when per_page is not supplied.
• The optional live gate is implemented but not run by default. It requires GOCHAT_LIVE_MEILI_HOST and validates isolated live indexes, account-scoped contact/message search, and message sender filters.
• DB fallback remains available for explicit local development, but release config validation and reindex_search now refuse it so production parity stays Meilisearch-first.

Active B7 task board:

ID	Task	Reference source	Status	Exit gate
B7.1	Enforce AgentCapacityPolicy/InboxCapacityLimit during manual and automatic assignment.	AssignmentHandler, AutoAssignmentHandler, AgentAssignmentService, AgentCapacityPolicy, InboxCapacityLimit.	Done	a98dc2c; manual assignment, team assignment, overflow fallback, and auto-assignment respect per-inbox open-conversation limits.
B7.2	Align SLA policy CRUD payloads and validation.	sla_policies_controller.rb, SLA frontend store/API, SLA policy views/entities.	Done	95224fa; handler tests prove Chatwoot request wrapper, raw { payload }/list shapes, validation, and empty 200 OK delete status.
B7.3	Persist applied SLA on new/open conversations.	Chatwoot applied SLA model/services and conversation create/status callbacks.	Done	a11bb96; sla_policy_id create/update creates one applied SLA, validates policy/account/replacement rules, and serializes conversation applied_sla.
B7.4	Implement SLA timer and breach lifecycle.	First response, next response, resolution targets, business-hours behavior, SLA events/notifications.	Done	213bf2b; lifecycle tests cover FRT/NRT miss idempotency, NRT message meta, hit, missed, and active-with-misses transitions.
B7.5	Add SLA report/list payload parity.	applied_slas routes, SLA report frontend.	Done	4f85ef1; account-side applied-SLA index/metrics/download filters return frontend-compatible payloads and breached-conversation CSV.
B7.6	Review business-hours timer math and SLA notifications.	Business-hours helpers, SLA event notification creation, processing jobs.	Done	d23f3f0; SLA miss notifications match Chatwoot fan-out/type mapping, repeated evaluation is idempotent, and current reference timing stores only_during_business_hours without changing elapsed-second thresholds.

B7 execution breakdown:

Step	Implementation target	Reference source	Required tests	Status
B7.2a	Return SLA policy create/show/update as { payload: sla_policy } and list as { payload: [sla_policy] }; omit local model metadata from the serializer.	reference/chatwoot/enterprise/app/views/api/v1/accounts/sla_policies/*.json.jbuilder, _sla_policy.json.jbuilder.	Handler tests assert payload envelope, field set, and absence of success, created_at, and account_id.	Done by 95224fa
B7.2b	Match Chatwoot destroy behavior with empty 200 OK instead of a local success envelope.	sla_policies_controller.rb#destroy, controller spec.	Delete handler test asserts 200 OK and empty body.	Done by 95224fa
B7.3a	Determine applied-SLA policy attachment behavior from Chatwoot callbacks/services and map it to Go conversation create/update/open flows.	Enterprise::Concerns::Conversation, Enterprise::Api::V1::Accounts::ConversationsController#permitted_update_params, AppliedSLA.	Service tests prove explicit sla_policy_id attachment, account validation, replacement rejection, and no duplicate applied SLA rows.	Done by a11bb96
B7.3b	Persist applied_slas and link conversations.sla_policy_id when a conversation enters an SLA-covered state.	Applied SLA model and serializer views.	Conversation create/update tests assert applied_slas, conversations.sla_policy_id, initial active status, and frontend applied_sla payload fields.	Done by a11bb96
B7.4a	Implement first-response, next-response, and resolution target state transitions with idempotent SLA events.	Sla::EvaluateAppliedSlaService, SlaEvent, SLA processing jobs and event model.	Lifecycle tests cover active, hit, missed, active-with-misses, NRT message_id meta, exact-threshold breach behavior, and duplicate-event prevention.	Done by 213bf2b
B7.5a	Add the Chatwoot account applied-SLA index route and handler if the Go route surface is missing it.	reference/chatwoot/enterprise/app/controllers/api/v1/accounts/applied_slas_controller.rb#index, dashboard SLA reports client.	Route artifacts are regenerated only if a route is added; handler tests prove GET /api/v1/accounts/:account_id/applied_slas returns the expected envelope.	Done by 4f85ef1
B7.5b	Align applied-SLA index filters and pagination.	AppliedSlasController#index, applied_slas/index.json.jbuilder, frontend SLA reports filters.	Tests cover sla_policy_id, inbox_id, team_id, assigned_agent_id, label_list, since, until, and Chatwoot's missed scope semantics (missed plus active_with_misses).	Done by 4f85ef1
B7.5c	Align applied-SLA list item serializers.	api/v1/models/_applied_sla.json.jbuilder, _sla_event.json.jbuilder, conversation/report Jbuilder views.	Tests assert applied_sla, conversation, sla_events, SLA policy names/descriptions/threshold fields, Unix timestamps, event meta, and no local response envelope.	Done by 4f85ef1
B7.5d	Align applied-SLA metrics and download payloads used by the frontend reports.	applied_slas_controller.rb#metrics/#download, metrics.json.jbuilder, dashboard reports API.	Handler/service tests assert metric keys, hit/miss math, shared filters, CSV/download shape, and frontend field names.	Done by 4f85ef1
B7.5e	Update this tracker and commit immediately after the applied-SLA report/list implementation checkpoint.	This document.	Commit ledger row, B7 status changes, verification commands, and route counts if changed.	Done by this documentation checkpoint
B7.6a	Audit and implement remaining business-hours timer math and SLA notifications.	Sla::EvaluateAppliedSlaService, SlaEvent#create_notifications, SLA processing jobs.	Focused lifecycle/notification tests cover current reference timing and notification fan-out.	Done by d23f3f0

B7.5 implementation notes:

• Inspect the Rails controller, model scopes, Jbuilder views, and reference/chatwoot/app/javascript/dashboard/api/slaReports.js before changing Go code.
• Keep SLA threshold units in seconds, matching 213bf2b and the Chatwoot enterprise SLA policy serializer.
• Reuse the existing applied-SLA lifecycle data model where possible; add repository query helpers only for report filters and preloads.
• If the index route is added, run go run ./cmd/dump_routes > docs/parity/gochat_routes.txt and go run ./cmd/route_parity before committing.
• Exit commands for the implementation checkpoint should include focused applied-SLA handler/service tests, go test ./..., and git diff --check.

Upcoming enterprise task boards:

Slice	Step	Implementation target	Reference source	Required tests	Status
B8	B8.1	Align account-side CSAT survey response index, metrics, filters, pagination, and review-note payloads.	reference/chatwoot/app/controllers/api/v1/accounts/csat_survey_responses_controller.rb, CSAT Jbuilder/views, dashboard reports clients.	Handler/service tests for list, metrics, review note update, date/agent/inbox/team/rating filters.	Done by f441680
B8	B8.2	Align public CSAT submit/update flow, lock window, message linkage, and one-response-per-message behavior.	reference/chatwoot/app/controllers/public/api/v1/csat_survey_controller.rb, CSAT response model/services.	Public handler tests for submit, update within window, update after lock, duplicate response rejection.	Done by ef3a909
B8	B8.3	Wire resolve-triggered CSAT survey send with idempotency and channel-aware message creation.	Chatwoot CSAT listener/jobs and inbox CSAT settings.	Listener tests prove one CSAT message per resolved conversation and no send when disabled.	Done by ef3a909; WhatsApp/Twilio external template dispatch remains integration follow-up
B8	B8.4	Align CSAT downloads/export payloads used by reports screens.	CSAT report/download controller paths and frontend report API.	CSV/download tests cover filters and frontend column names.	Done by b36cf07
B9	B9.1	Align automation rule CRUD payloads, validation, condition groups, event names, listener skip rules, event data, execution outcomes, and external action delivery.	Chatwoot automation rule controllers/models, AutomationRuleListener, action services/jobs, and dashboard automation builder.	Handler/service/listener tests for CRUD, validation, event mapping, skip rules, changed attributes, provider-dispatched events, execution logs, and retry metadata.	Review; B9.1a done by 3403770, B9.1b done by feat(automation): align rule trigger coverage, B9.1c done by 4e28559, B9.1d done by feat(automation): deliver retryable external actions
B9	B9.2	Align macro CRUD/availability and macro execution side effects.	Chatwoot macros controller/model/action execution.	Macro handler/service tests cover frontend payloads and conversation mutations.	Review; frontend-critical CRUD/execute done by feat(macros): align chatwoot macro payloads
B9	B9.3	Add delayed action scheduling and durable worker parity after the B9.1d synchronous retry boundary lands.	Chatwoot automation jobs, delayed action handling, and Phase 5 worker plan.	Worker tests cover queued side effects, retries, and observable failures; reference audit proves no explicit delayed action params exist.	Review by feat(automation): close delayed action parity; current reference has no delayed action params, P5.12 covers scheduled items, send_email_to_team queues durable team notification jobs, and add_sla applies account-scoped SLA state idempotently
B9	B9.4	Review deeper macro attachments/files and durable queued execution once the worker path is selected.	Chatwoot macro attachments and MacrosExecutionJob.	Attachment/file tests or explicit durable-worker split.	Todo
B10	B10.1	Align audit log serializer, filters, pagination, actor/request metadata, and admin route behavior.	Chatwoot enterprise audit controllers/models.	Audit list tests plus representative mutation writer tests.	Done by feat(audit): align chatwoot audit log payloads; writer coverage continues in B10.2
B10	B10.2	Add audit writer coverage for representative core and enterprise mutations: inbox, conversation assignment/status, SLA policy, capacity policy, custom role, automation, macro, CSAT review notes.	Chatwoot audit hooks and current Go service mutation points.	Mutation tests assert audit rows with actor, auditable type/id, account, IP/request metadata where available.	Done by feat(audit): record enterprise mutations and feat(audit): cover operational mutations
B10	B10.3	Align CustomRole permission keys, account-user role resolution, deletion nullification, and authorization failure payloads.	Chatwoot custom role controllers/policies and permission constants.	Permission matrix tests for admin/non-admin/custom-role access.	Done by feat(custom-roles): align chatwoot permissions
B10	B10.4	Review remaining InboxLimit/account-limit create-path enforcement outside capacity policies.	Chatwoot enterprise account/inbox limit policies.	Inbox/channel create tests for over-limit behavior and frontend-readable errors.	Done by feat(inboxes): enforce chatwoot inbox limits
B11	B11.1	Align Captain assistant CRUD, inbox bindings, responses, documents, scenarios, and custom tools payloads.	Captain controllers/services/frontend clients under reference/chatwoot.	Handler/service fixtures for every Captain dashboard client path.	Review; assistant CRUD/tools/inbox binding, scenarios, custom tools, documents, assistant responses, bulk actions, and custom-tool test payloads are landed
B11	B11.2	Align Copilot threads, messages, tasks, preferences, playground/tool-call behavior, and disabled-state feature gates.	Copilot controllers/services/frontend clients under reference/chatwoot.	Copilot handler/service tests for persistence, disabled LLM state, and frontend payloads.	Review; thread/message payloads, account/user scoping, assistant scope, and no-LLM fallback are landed; tasks/preferences/tool-call/playground depth remains in B11.3 follow-up
B11	B11.3	Add document sync/embedding/LLM job boundaries where external dependencies are required and finish remaining Copilot task/preference/tool-call/streaming depth.	Captain/Copilot jobs, document services, Copilot controllers/services/frontend clients.	Worker tests or explicit feature-gated fallback tests plus Copilot task/preference/tool-call fixtures.	Review; B11.3a preferences, B11.3b playground, B11.3c document sync gate, B11.3d task/tool-call persistence, and B11.3e streaming fallback landed. Remaining durable Copilot/conversation response jobs are P5.11
B12	B12.1	Add a repeatable command to run the reused Chatwoot frontend against GoChat.	reference/chatwoot frontend boot/auth/API clients.	Smoke command documented and runnable locally.	Done by test(parity): add frontend smoke harness
B12	B12.2	Cover login, inbox list/settings, conversation list/detail/message send, contact/company views, widget init/message, public CSAT, SLA/CSAT reports, and enterprise admin screens.	Dashboard route usage and frontend stores/API modules.	Smoke report checked into docs/parity/ with pass/fail gaps.	Review; B12.2a API assertion command and B12.2b browser smoke harness landed; live run is environment-dependent
B12	B12.3	Add enterprise smoke coverage for SLA reports/download, CSAT reports/download, automation/macros, audit/custom roles, capacity, Captain, and Copilot.	Enterprise dashboard clients and reference/chatwoot enterprise screens.	Enterprise smoke command records pass/fail and names failed route/serializer owners.	Review; B12.3a enterprise API assertions and B12.3b enterprise browser navigation landed. Optional live execution is environment-dependent

B8 CSAT execution breakdown:

Step	Implementation target	Reference source	Required tests	Status
B8.2a	Re-audit public CSAT payload shape against Rails controller and Jbuilder views, including display_type, content, inbox identity, locale, message ID, conversation ID, and nested csat_survey_response.	reference/chatwoot/app/controllers/public/api/v1/csat_survey_controller.rb, show.json.jbuilder, update.json.jbuilder, _csat_survey.json.jbuilder.	Public show/update handler fixture tests assert exact Chatwoot keys and no local response envelope.	Done by ef3a909
B8.2b	Enforce Chatwoot's 14-day date lock from the CSAT message creation date, and keep public inbox message update on the same lock path.	CsatSurveyController#update, public inbox messages controller, input_csat message behavior.	Public CSAT and public inbox update tests cover within-window success and after-window 422.	Done by ef3a909
B8.2c	Make response creation/update message-linked and idempotent: one CSAT response per input_csat message, updates mutate the existing response, and repeated public submissions do not create extra rows.	CsatSurveys::ResponseBuilder, Message#csat_survey_response, CSAT response model uniqueness.	Service tests count rows after repeated public updates and assert message/contact/conversation/assignee linkage.	Done by ef3a909
B8.3a	Replace the current resolve listener placeholder with Chatwoot-style survey message creation when an inbox has CSAT enabled.	reference/chatwoot/app/listeners/csat_survey_listener.rb, CsatSurveyService, inbox CSAT settings.	Listener tests prove disabled inboxes do not send, enabled inboxes create exactly one input_csat outgoing message, and repeated resolve events are idempotent.	Done by ef3a909
B8.3b	Keep CSAT survey sending inside a clear job boundary even if execution remains synchronous for now, so durable worker migration can happen under Phase 5 without changing behavior.	Chatwoot listener/job boundary and existing Go channel dispatcher.	Unit tests cover enqueue/perform boundary or documented synchronous fallback with idempotency.	Review; ef3a909 isolates behavior in SendSurveyForConversation, durable queue remains Phase 5
B8.4a	Align CSAT download CSV with Chatwoot report filters and columns, including review notes where the frontend exposes them.	CSAT report/download controller, dashboard reports API.	CSV tests cover date, agent, inbox, team, rating filters and expected column names/order.	Done by b36cf07

B9 automation and macro execution breakdown:

Step	Implementation target	Reference source	Required tests	Status
B9.1a	Align automation-rule CRUD request/response envelopes, condition/action validation, and rule status toggles.	Chatwoot automation rules controller/model and dashboard automation client.	Handler tests for index/show/create/update/delete/toggle payloads and validation failures.	Done by feat(automation): align automation rule payloads
B9.1b	Implement real rule trigger coverage for Chatwoot automation events: conversation created/updated/opened/resolved and message created. Provider webhook persistence must dispatch into those same conversation/message events. contact_updated is not a current Chatwoot automation trigger and stays out unless the local reference/frontend proves otherwise.	reference/chatwoot/app/listeners/automation_rule_listener.rb, reference/chatwoot/app/listeners/base_listener.rb, existing channel.Dispatcher events.	Listener tests prove matching rules execute once per event with account/inbox filters, changed attributes, provider-event reachability, and Chatwoot skip rules.	Done by feat(automation): align rule trigger coverage
B9.1c	Persist execution logs and stop-on-match behavior, including failed action records. The current Chatwoot listener runs every matching rule, so Go explicitly preserves no-stop-on-match behavior and records it in tests.	reference/chatwoot/app/listeners/automation_rule_listener.rb, reference/chatwoot/app/services/automation_rules/action_service.rb, Go execution log service.	Service tests cover success, skipped, failed/partial, per-action result records, and all-matching-rules execution.	Done by feat(automation): record rule execution outcomes
B9.1d	Make webhook and email transcript actions timeout-bound, retryable, and observable.	Chatwoot action services/jobs and Phase 5 worker plan.	Tests use fake HTTP/mailer boundaries and assert retry/log metadata.	Done by feat(automation): deliver retryable external actions
B9.2a	Align macro CRUD payloads, visibility rules, and validation.	Chatwoot macros controller/model and dashboard macro client.	Handler tests for raw macro payloads, ownership, account scoping, and delete status.	Done by feat(macros): align chatwoot macro payloads
B9.2b	Execute macro actions against real conversations: labels, status, priority, assignee, team, custom attributes, private notes, and attachments where supported.	Chatwoot macro execution service and conversation/message controllers.	Macro execute tests reload conversation/message rows and assert Chatwoot-shaped response payloads.	Review by feat(macros): align chatwoot macro payloads; labels/status/messages/private notes/display-ID execution covered, deeper file attachments remain B9.4/Phase 5

B9.2 current checkpoint:

• Macro index, show, create, and update now return Chatwoot { payload } envelopes with id, name, string visibility, account_id, array-shaped actions, and nested created_by/updated_by agent payloads.
• Macro create/update accept Chatwoot dashboard action arrays such as action_params: ["self"] and normalize them into the existing action execution map without exposing local numeric visibility in responses.
• Macro show/update/delete/execute are account-scoped. Public macro update/delete now require administrator role; personal macro update/delete require the author; show/execute allow public macros or the author, matching MacroPolicy.
• Macro delete and execute now return empty 200 OK, matching MacrosController#destroy/#execute.
• Macro execute accepts conversation_ids, resolves them as account-scoped conversation display IDs like MacrosExecutionJob, and executes real action side effects through ActionService: labels, status, outgoing messages, and private notes are covered by handler tests.
• Deeper ActiveStorage-backed macro file attachment behavior stays visible under B9.4 instead of being hidden under this API checkpoint; durable macro execution is covered by P5.5.

B9.2 verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -run Macro -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation -run Macro -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B9.3 current checkpoint:

• Current reference/chatwoot automation rule model, listener, action service, enterprise action service, and dashboard action inputs expose no configurable delayed automation action params. No separate delayed automation scheduler is required beyond P5.12 scheduled item/root jobs unless a future reference or smoke pass proves a new param shape.
• send_email_to_team now accepts Chatwoot object-shaped { team_ids, message } action params, normalizes frontend array values, and queues automation:team_email_delivery jobs when a WorkerPool is configured.
• Team-email worker replay reloads the account/rule/conversation scope and delivers generated transcript emails through the existing fakeable mailer boundary; no-worker construction keeps deterministic focused-test behavior.
• Enterprise add_sla now matches the current reference Enterprise::ActionService#add_sla: it only applies when the conversation has no SLA, validates an account-scoped policy, sets conversation.sla_policy_id, and creates idempotent AppliedSLA target rows.
• B9.3 and Phase 5 move to Review; deeper macro attachment/file parity remains B9.4, and future delayed-action work requires new reference or smoke evidence.

B9.3 verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation -run 'ActionService|AutomationRuleService_MatchAndExecute|ExecutionLogService' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -run AutomationRule -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation ./internal/handler/api/v1 ./internal/worker ./internal/app -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B9.1a automation-rule landing contract:

Area	Reference contract	Current Go gap	Landing requirement
Reference files	reference/chatwoot/app/controllers/api/v1/accounts/automation_rules_controller.rb; automation rule Jbuilder views; reference/chatwoot/app/javascript/dashboard/api/automation.js; dashboard automation store and helpers.	Current Go code was built around local envelopes and local condition names.	Inspect these reference files before code changes and keep any new behavior tied to their request/response shapes.
List/show/create/update envelopes	Chatwoot index returns { payload: [...] }; show, update, and clone return { payload: rule }; create returns the raw rule object; destroy returns empty 200 OK.	automation_rule_handler.go currently returns local { success, data }, { automation_rules, meta }, or delete JSON.	Add a Chatwoot serializer/binder boundary and update handler tests to assert the exact envelopes and empty delete body.
Rule serializer	Jbuilder emits id, account_id, name, description, event_name, conditions, actions, Unix created_on, active, and optional files.	Go currently exposes internal model JSON and timestamp names.	Serialize only Chatwoot fields for frontend routes; preserve internal structs behind the handler/service boundary.
Conditions	Frontend sends conditions[].attribute_key, filter_operator, query_operator, optional custom_attribute_type, and values; common operators include Chatwoot names such as equal_to.	Go Condition uses attribute; validator mainly expects local operator names such as equal.	Accept attribute_key, normalize aliases for execution, and respond with attribute_key plus Chatwoot operator names where the frontend expects them.
Actions	Frontend sends actions[].action_name and action_params, often as arrays.	Go ActionParams is map-oriented in several paths; direct binding can fail for array params.	Add request DTO/custom normalization that accepts Chatwoot array params without breaking existing map-based action execution.
Update scoping	Chatwoot updates an existing account-scoped rule through permitted fields.	Current update path can save a payload with zero account_id if the client omits it.	Load the existing account-scoped rule first, apply permitted fields, and keep account_id/ID ownership intact.
Clone/delete scoping	Chatwoot fetches rules within account context and clone response uses the clone view.	Go clone/delete need account-scope and not-found checks reviewed.	Enforce account scope for clone/delete and match clone response shape; delete returns empty 200 OK.

B9.1a implementation checklist:

• Add handler-level DTOs for Chatwoot automation-rule requests instead of binding frontend JSON directly into persistence models.
• Add serializer helpers for automation rules, conditions, and actions with Chatwoot field names and Unix created_on.
• Keep backward-compatible service/model normalization so existing automation tests that construct local Condition{Attribute: ...} and map action params still pass.
• Update or replace handler tests that currently assert local envelopes.
• Do not begin B9.1b side-effect expansion until B9.1a CRUD contracts pass focused tests and this document records the checkpoint.

B9.1a exit commands:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -run AutomationRule -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation -run 'AutomationRule|Condition|Action' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B9.1a current checkpoint:

• Automation rule index, show, update, and clone now return the Chatwoot { payload } envelopes; create returns the raw automation rule partial; destroy returns empty 200 OK.
• The handler accepts Chatwoot frontend conditions with attribute_key, custom_attribute_type, and operators such as equal_to/not_equal_to, while normalizing to internal operators for matching.
• The handler accepts frontend action action_params arrays and normalizes common Chatwoot actions into the existing map-based action execution format without breaking existing automation service tests.
• The serializer returns attribute_key, Chatwoot operator names, array-shaped action_params, Unix created_on, and no local { success, data } envelope.
• Get/update/delete/clone now scope rules by account before mutating; update preserves account ownership instead of saving zero-value account_id from partial client payloads.
• B9.1 remains Doing because trigger coverage, durable execution logs, stop-on-match, webhook retry, and email transcript boundaries are still active B9 follow-ups.

B9.1a verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -run AutomationRule -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation -run 'AutomationRule|Condition|Action' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B9.1b automation trigger landing contract:

Area	Reference contract	Current Go gap	Landing requirement
Listener events	AutomationRuleListener implements conversation_updated, conversation_created, conversation_opened, conversation_resolved, and message_created.	Go maps these event names, but focused coverage is thin and event payload extraction is incomplete for some service/provider paths.	Add listener/service tests for every reference event and make conversation ID extraction work from event.ConversationID, event.Data["conversation_id"], conversation, or message as applicable.
Conversation skip rules	Chatwoot skips conversation events performed by an AutomationRule; for conversation_created and conversation_opened, it also skips conversations whose additional_attributes.auto_reply is present.	Go listener currently executes solely from event type and conversation ID.	Implement the same skip rules and cover them with listener tests.
Message skip rules	Chatwoot skips message_created when performed by an automation rule, when the message is activity, or when the message is auto-reply email.	Go listener currently does not enforce these message guards.	Implement message guard helpers using current model.Message fields/content attributes and cover automation-origin, activity, and auto-reply email cases.
Changed attributes	Chatwoot forwards changed_attributes into condition filtering for conversation and message events.	Go condition matching supports changed_attributes, but conversation update/toggle dispatch paths do not consistently populate it.	Populate changed attributes for status/open/resolved/update paths and verify attribute_changed rules fire only when expected.
Provider webhook reachability	Chatwoot provider ingress eventually broadcasts the same conversation/message events consumed by automation.	Go webhook persister already dispatches conversation/message events; B9.1b needs regression coverage that automation remains reachable from persisted provider messages.	Add focused provider/persister or service-level coverage proving incoming provider message persistence can trigger a message_created automation rule once.
Non-reference events	Current Chatwoot automation listener does not subscribe to contact_updated.	Older Hermes notes mention contact/provider events broadly.	Keep contact_updated out of automation triggers unless a later reference/frontend audit proves it is consumed; document provider behavior through conversation/message events instead.

B9.1b exit commands:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation -run 'AutomationRuleListener|MatchAndExecute|Condition' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'Conversation.*Automation|Message.*Automation|ConversationService' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/webhook -run 'Incoming|Webhook' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B9.1b current checkpoint:

• AutomationRuleListener now follows the current Chatwoot reference listener event set: conversation_created, conversation_updated, conversation_opened, conversation_resolved, and message_created; contact_updated remains excluded because the local reference listener does not subscribe to it.
• Listener skip rules now match Chatwoot: events performed by automation are ignored, auto-reply conversation-created/opened events are ignored, and message-created ignores activity messages plus email auto-replies.
• Listener context extraction now supports event.ConversationID, event.Data["conversation_id"], event.Data["conversation"], and event.Data["message"], with account fallback from conversation/message payloads.
• Conversation update/status/priority paths now dispatch Chatwoot-style changed_attributes so attribute_changed automation conditions can match status, priority, and SLA policy changes.
• Conversation creation with an initial message now dispatches message.created with ConversationID, ContactID, message payload, and conversation payload; provider webhook persistence is covered by an automation regression proving incoming provider messages trigger message_created rules once.
• Historical checkpoint note: B9 stayed Doing here because B9.2/B9.3 were still active at this point; the active board above now treats B9.3 as Review and keeps only B9.4 macro attachment depth open.

B9.1b verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation -run 'AutomationRuleListener|MatchAndExecute|Condition' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'Conversation.*Automation|Message.*Automation|ConversationService' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/webhook -run 'Incoming|Webhook' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/webhook -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B9.1c current checkpoint:

• Automation execution logs now include event_name, aggregate action counts, and JSON action_results for each action in a matched rule.
• Rules whose event matches but conditions do not match now write skipped execution records with conditions_not_matched, giving the B9 tracker explicit skipped-flow evidence.
• Condition matcher errors are logged as failed rule evaluations instead of disappearing into process logs only.
• Failed actions record per-action errors while later actions still run, matching Chatwoot AutomationRules::ActionService#perform rescue-and-continue behavior.
• The current Chatwoot listener loops through every matching rule; Go preserves this no-stop-on-match behavior and has regression coverage proving two matching rules both execute.
• Historical checkpoint note: B9 stayed Doing here because B9.2/B9.3 were still active at this point; the active board above now treats B9.3 as Review and keeps only B9.4 macro attachment depth open.

B9.1c verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation -run 'AutomationRuleService_MatchAndExecute|ExecutionLogService' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/webhook -run 'Incoming|Webhook' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'Conversation.*Automation|Message.*Automation|ConversationService' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B9.1d retryable external action landing contract:

Area	Reference contract	Current Go gap	Landing requirement
Webhook action payload	reference/chatwoot/app/services/automation_rules/action_service.rb#send_webhook_event builds conversation.webhook_data plus event: "automation_event.<rule event>" and enqueues WebhookJob.	internal/automation/action_service.go currently treats send_webhook_event as a TODO/no-op.	Build a Chatwoot-shaped automation webhook payload from the rule event and conversation context, deliver it through a testable boundary, and expose target/status/attempt metadata in action results.
Webhook delivery retries	reference/chatwoot/app/jobs/webhook_job.rb delegates to Webhooks::Trigger; related webhook job paths retry retryable failures.	Go has webhook subscription delivery models/config, but automation actions are not timeout-bound or retryable.	Add timeout-bound HTTP delivery with configured max attempts/delay or a documented synchronous retry fallback until the durable worker slice lands. Tests must prove success, retry-to-success, and retry-exhausted failure metadata.
Email transcript action	Chatwoot automation calls the transcript mailer path used by conversation transcript delivery, splitting recipient inputs and respecting email delivery availability.	handleSendEmailTranscript is also a TODO/no-op.	Add a transcript mailer interface that can be faked in tests, parses Chatwoot array/comma recipient params, sends per recipient with timeout/retry metadata, and records failures without blocking later actions.
Observability	B9.1c stores per-action action_results; B9.1d should extend that record rather than adding hidden logs only.	Action results currently record action name, success/failure, and error only.	Extend action result JSON with optional delivery fields such as delivery_type, target, attempts, response_code, response_body, and retryable while preserving existing tests.
Worker boundary	Chatwoot external delivery is asynchronous; Go can land a synchronous retry boundary first only if the durable queue gap is named.	Phase 5 durable worker parity is now in Review after B9.3/P5.1-P5.13.	Keep future async gaps evidence-backed under named drift rows, not hidden Done work.

B9.1d implementation checklist:

• Inspect internal/automation/action_service.go, internal/automation/service.go, existing webhook delivery code, and current transcript mailer/service boundaries before edits.
• Add small action delivery interfaces so tests can fake HTTP and mailer behavior without relying on live SMTP or external endpoints.
• Preserve B9.1c no-stop-on-match and failed-action-continues behavior while enriching action_results metadata.
• Keep route artifacts unchanged unless implementation adds or changes a route.
• Update this tracker and commit the B9.1d implementation with verification commands before starting B9.2 macro work.

B9.1d exit commands:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation -run 'ActionService|AutomationRuleService_MatchAndExecute|ExecutionLogService' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B9.1d current checkpoint:

• send_webhook_event is no longer a no-op. It accepts Chatwoot array params as url, builds a conversation webhook payload with event: automation_event.<rule event>, latest message data, conversation IDs/status/priority/attributes, and posts through a timeout-bound HTTP deliverer.
• The HTTP webhook deliverer retries retryable failures up to three attempts by default, treats 5xx and 429 as retryable, records response code/body, and is injectable for tests.
• send_email_transcript is no longer a no-op. It parses comma-separated recipients, builds a Chatwoot-style [#display_id] Conversation Transcript subject plus transcript body, and delivers per recipient through a fakeable SMTP transcript boundary.
• ActionService.ExecuteWithResult preserves the existing Execute API while returning per-action metadata for automation execution logs.
• AutomationExecution.action_results now includes optional delivery_type, target, attempts, response_code, response_body, and retryable fields. Failed external actions still allow later actions/rules to continue under the B9.1c behavior.
• B9.1 moves to Review. Historical next work was B9.2/B9.3; the active board above now records B9.2 and B9.3 in Review and keeps B9.4 as the remaining automation/macro depth row.

B9.1d verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation -run 'ActionService|AutomationRuleService_MatchAndExecute|ExecutionLogService' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B10 admin and limits breakdown:

Step	Implementation target	Reference source	Required tests	Status
B10.1	Align audit list filters, serializer fields, and pagination before broadening writers.	Chatwoot enterprise audit controller/model.	Audit handler tests for account scope, action/auditable filters, actor metadata, and pagination.	Done by feat(audit): align chatwoot audit log payloads
B10.2	Add audit writer coverage for representative core and enterprise mutations: inbox, conversation assignment/status, SLA policy, capacity policy, custom role, automation, macro, CSAT review notes.	Chatwoot audit hooks and current Go service mutation points.	Mutation tests assert audit rows with actor, auditable type/id, account, IP/request metadata where available.	Done by feat(audit): record enterprise mutations and feat(audit): cover operational mutations
B10.3	Align custom role permission keys, serializers, delete-nullification behavior, and AccountUser permission resolution.	Chatwoot enterprise custom roles policy/model/controller.	Permission matrix tests and handler tests for admin/non-admin access.	Done by feat(custom-roles): align chatwoot permissions
B10.4	Review legacy InboxLimit routes versus Chatwoot account-level limit behavior and enforce create limits in inbox/channel creation paths.	Chatwoot enterprise inbox limit behavior, existing capacity-limit implementation.	Inbox/channel creation tests cover under-limit and over-limit frontend-readable errors.	Done by feat(inboxes): enforce chatwoot inbox limits

B10.1 current checkpoint:

• reference/chatwoot/enterprise/app/controllers/api/v1/accounts/audit_logs_controller.rb, enterprise/app/views/api/v1/accounts/audit_logs/show.json.jbuilder, enterprise/app/models/enterprise/audit_log.rb, and dashboard auditLogs.js/store were used as the reference contract.
• GET /api/v1/accounts/:account_id/audit_logs/ now returns Chatwoot's top-level audit payload: per_page, total_entries, current_page, and audit_logs, without the local { success, data, meta } wrapper.
• Audit list pagination is fixed to 25 rows per page like RESULTS_PER_PAGE = 25; client per_page overrides are ignored.
• Audit rows are account-scoped through either local account_id or Chatwoot-style associated_type = Account plus associated_id = account_id.
• Audit list/get now require administrator or super_admin role, matching the enterprise controller's admin authorization gate.
• The audit serializer emits Jbuilder-compatible fields including actor metadata, request UUID, remote address, version, comment, audited changes, Unix created_at, and an explicit auditable key. Full polymorphic auditable.push_event_data depth remains a B10.2/B10 writer-depth follow-up where the mutating resources are wired.

B10.1 verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -run Audit -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/repository -run Audit -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run Audit -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B10.2a current checkpoint:

• AuditService.Record is now the shared audit writer boundary for account-associated mutations. It records account_id, associated_type: Account, associated_id, auditable_type, auditable_id, action, JSON audited_changes, optional user_id/user_type, request UUID, remote address, and comment.
• The handler-level audit writer is non-blocking for HTTP responses but logs skipped audit writes, keeping product mutations available while still making missing audit rows visible in tests/logs.
• Automation rule create/update/delete/clone/toggle now write AutomationRule audit rows, matching the enterprise audit concern that audits automation rules associated with the account.
• Macro create/update/delete now write Macro audit rows, matching the enterprise macro audit concern.
• CustomRole create/update/delete now write CustomRole audit rows for this Go enterprise scope. B10.3 later completed the deeper permission-array and deletion-nullification parity.
• CSAT review-note update now writes a CsatSurveyResponse update audit row, covering the enterprise reporting mutation exposed in the reused reports screen.
• Inbox/channel, conversation assignment/status, SLA policy, and AgentCapacityPolicy writer coverage remain explicit B10.2b work rather than being hidden under this boundary checkpoint.

B10.2a verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -run 'CustomRole|AutomationRule|Macro|CsatSurvey' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run Audit -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B10.2b current checkpoint:

• Inbox create/update now write Inbox audit rows through the shared writer, matching Chatwoot enterprise audited associated_with: :account, on: [:create, :update] for inboxes.
• Conversation update/delete/agent assignment/status toggle now write Conversation audit rows, covering the tracker's representative assignment/status/delete paths while keeping Chatwoot's destroy-audit concern visible.
• SLA policy create/update/delete now write SlaPolicy audit rows with serialized threshold/name fields.
• AgentCapacityPolicy create/update/delete now write AgentCapacityPolicy audit rows; nested inbox capacity limit create/update/delete and policy user assignment/removal write InboxCapacityLimit and AgentCapacityPolicyUser rows.
• B10.2a and B10.2b together cover the full named B10.2 representative mutation set: inbox, conversation assignment/status, SLA policy, capacity policy, custom role, automation, macro, and CSAT review notes.

B10.2b verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -run 'SlaPolicy|AgentCapacity|Inbox|Conversation' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run Audit -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B10.3 CustomRole landing contract:

Area	Chatwoot reference contract	Current Go gap to close	Required landing work
Reference files	reference/chatwoot/enterprise/app/controllers/api/v1/accounts/custom_roles_controller.rb, enterprise/app/models/custom_role.rb, enterprise/app/models/enterprise/account_user.rb, enterprise/app/views/api/v1/models/_custom_role.json.jbuilder, enterprise/app/views/api/v1/models/_account_user.json.jbuilder, dashboard customRole.js, and permissionsHelper.js.	Prior checkpoints audited audit emission, not permission-array or account-user role behavior.	Re-check these files immediately before code changes and keep tests tied to their request/response/status contracts.
Permission keys	Chatwoot stores permissions as a text array containing only conversation_manage, conversation_unassigned_manage, conversation_participating_manage, contact_manage, report_manage, and knowledge_base_manage.	Go currently models permissions as a JSON map with local keys and read/full/none levels.	Accept and serialize Chatwoot arrays, reject invalid keys, and either migrate storage to array semantics or provide a compatibility shim that never leaks the local map shape to frontend APIs.
CustomRole API payloads	Index returns a raw array; show/create/update return the raw custom role partial with id, name, description, permissions, created_at, updated_at; destroy is head :ok. Permitted params are custom_role.name, description, and permissions: [].	Go custom role handlers still use local response envelopes/statuses and map-shaped permissions.	Replace handler serializer/binder boundary for frontend routes, allow nested custom_role params, return raw payloads, make delete return empty 200 OK, and keep audit writer calls from B10.2.
AccountUser role resolution	Chatwoot AccountUser.role remains agent or administrator; custom role is represented by custom_role_id. permissions returns custom_role.permissions + ['custom_role'] when present.	Go allows/uses role = custom_role in multiple paths and HasCustomRole currently depends on the role string.	Keep persisted role as agent when assigning a custom role, treat custom_role_id > 0 as the source of custom-role permissions, and expose custom_role_id plus nested custom_role in account-user serializers.
Authorization semantics	CustomRole admin screens are administrator/super_admin only. Custom-role agents should be authorized by the six Chatwoot permission keys, including the conversation manage/unassigned/participating hierarchy.	Go policy code maps local dimensions and levels; custom-role load checks currently depend on role == custom_role.	Load custom roles by custom_role_id, translate permission arrays into policy checks, add conversation-scope tests for manage/unassigned/participating, and preserve Chatwoot-style denial payload/status.
Delete nullification	CustomRole has_many :account_users, dependent: :nullify; deleting a role clears member custom_role_id without deleting users.	Go delete currently soft-deletes the role and role cleanup is split across repository/RBAC paths.	On delete, account-scope the role, clear related account_users.custom_role_id, keep role as agent for legacy rows, and cover reload assertions.
Tests and docs	The reused frontend reads raw response.data from customRole.js and role labels from permissionsHelper.js.	Current tests are not enough to prove frontend compatibility.	Add handler/service/policy tests for raw list/create/update/delete, invalid permissions, admin/non-admin access, Role=agent + CustomRoleID permission resolution, and delete nullification. Update this tracker and commit with verification.

B10.3 exit commands:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -run CustomRole -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'CustomRole|RBAC' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/model -run 'CustomRole|AccountUser' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/middleware -run AccountScope -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B10.3 current checkpoint:

• reference/chatwoot/enterprise/app/controllers/api/v1/accounts/custom_roles_controller.rb, enterprise/app/models/custom_role.rb, enterprise/app/models/enterprise/account_user.rb, enterprise/app/views/api/v1/models/_custom_role.json.jbuilder, enterprise/app/views/api/v1/models/_account_user.json.jbuilder, dashboard customRole.js, and permissionsHelper.js were used as the reference contract.
• CustomRole create/update now accepts custom_role.permissions as Chatwoot string arrays and stores new rows as JSON arrays while retaining legacy JSON-map reads for old local rows.
• CustomRole update is registered for both Rails resource methods (PATCH and PUT), and explicit empty description values clear the field while omitted descriptions are preserved.
• CustomRole list/show/create/update now return raw Chatwoot custom-role serializers with array permissions and no local { success, data, meta } envelope; destroy returns empty 200 OK.
• CustomRole admin gates now require administrator/super_admin role and focused handler tests cover non-admin denial.
• AccountUser.role remains agent for custom-role users. custom_role_id > 0 drives HasCustomRole, RBAC policy construction, AccountScope custom-role permission loading, and profile account payload permissions.
• Profile account payloads now include enterprise custom_role_id, custom_role, and permissions values matching Chatwoot's enterprise account-user partial and AccountUser#permissions extension.
• CustomRole delete clears related account_users.custom_role_id and keeps those users as agents, matching dependent: :nullify behavior.
• Migration 000023_align_custom_role_permissions updates the default permission storage from {} to [] for new deployments and existing empty rows.

B10.3 verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -run CustomRole -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'CustomRole|RBAC' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go run ./cmd/dump_routes > docs/parity/gochat_routes.txt
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go run ./cmd/route_parity
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/model -run 'CustomRole|AccountUser' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/middleware -run AccountScope -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/model -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B10.4 InboxLimit landing contract:

Area	Chatwoot reference contract	Current Go gap to close	Required landing work
Limit source of truth	reference/chatwoot/app/controllers/api/v1/accounts/inboxes_controller.rb calls validate_limit before create; app/helpers/api/v1/inboxes_helper.rb compares Current.account.inboxes.count with Current.account.usage_limits[:inboxes]; enterprise account/plan_usage_and_limits.rb resolves limits['inboxes'], ACCOUNT_INBOXES_LIMIT, then ChatwootApp.max_limit. Capacity-policy InboxCapacityLimit is separate assignment-capacity data.	B10.4 adds model.Account.InboxLimit; capacity-policy inbox limits remain separate.	Covered by feat(inboxes): enforce chatwoot inbox limits.
Generic inbox create	Over-limit create fails before persistence with HTTP 402 and body { "error": "Account limit exceeded. Upgrade to a higher plan" }.	InboxService.Create now calls the account-limit guard before persistence.	Covered by service and handler tests.
Dedicated channel create	Channel-specific create actions must not leave orphan channel rows when the account is already over limit.	Dedicated handlers now precheck where channel rows are created first; service create methods also guard direct callers.	Covered by LINE no-orphan test plus shared error mapping/rollback paths.
Schema and compatibility	Community Chatwoot defaults effectively allow a large maximum; enterprise can lower limits through account/global config.	accounts.inbox_limit migration exists and defaults to 0 unlimited for local compatibility.	Covered by 000024_add_account_inbox_limit and updated init schema.
Tests and docs	Under-limit and over-limit paths must be covered for generic inbox and at least one dedicated channel path, including no-persistence assertions.	Focused B10.4 tests are present.	Covered by inbox service tests, generic handler over-limit test, and LINE no-orphan channel test.

B10.4 current checkpoint:

• reference/chatwoot/app/controllers/api/v1/accounts/inboxes_controller.rb, app/helpers/api/v1/inboxes_helper.rb, app/controllers/concerns/request_exception_handler.rb, app/models/account.rb, and enterprise/app/models/enterprise/account/plan_usage_and_limits.rb were used as the reference contract.
• model.Account.InboxLimit and migration 000024_add_account_inbox_limit now represent Chatwoot usage_limits[:inboxes]; local 0 keeps the community/unlimited default behavior.
• InboxService.EnsureCanCreateInbox checks the current account and InboxRepo.CountByAccount before persistence; ErrInboxLimitExceeded carries the exact Chatwoot message Account limit exceeded. Upgrade to a higher plan.
• Generic inbox create maps the sentinel error to HTTP 402 with { "error": "Account limit exceeded. Upgrade to a higher plan" } and does not create an inbox row.
• Dedicated channel create paths now precheck the same guard before channel persistence where handlers create channel rows first; service-level create methods keep the guard for web widget, Telegram, Instagram, Facebook, and direct service callers.
• LINE over-limit coverage proves no orphan channel_line row is left behind. Email, Twilio, TikTok, Twitter, Google, and Microsoft paths also roll back channel rows if the service boundary rejects after channel creation.
• Capacity-policy InboxCapacityLimit remains separate assignment-capacity data and is not used as the account create-limit source.

B10.4 exit commands:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -run 'Inbox|Channel|Capacity|Limit' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'Inbox|Channel|Capacity|Limit' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B11 Captain/Copilot breakdown:

Step	Implementation target	Reference source	Required tests	Status
B11.1a	Align Captain assistant CRUD, tools, and inbox binding/list/delete payloads used by assistant.js and inboxes.js.	Assistant controller, inboxes controller, assistant Jbuilder views, config/agents/tools.yml, dashboard Captain assistant/inbox clients.	Handler tests for assistant lifecycle, account scoping, tools array, raw inbox binding, list meta, and 204 delete.	Done by feat(captain): align assistant resources
B11.1b	Align Captain scenario and custom-tool CRUD/list payloads.	scenarios_controller.rb, custom_tools_controller.rb, scenario/custom-tool Jbuilder views, dashboard Captain clients.	Handler fixtures for nested bodies, list/show/create/update/delete, account scoping, disabled scenario filtering, and no local response envelopes.	Done by feat(captain): align scenario and tool payloads
B11.1c	Align Captain documents, assistant responses, bulk actions, and custom-tool test execution.	documents_controller.rb, assistant_responses_controller.rb, bulk_actions_controller.rb, custom_tools_controller#test, dashboard Captain clients.	Handler/service fixtures for document list/create/show/sync/delete, response list/show/create/update/delete, bulk-action payloads, test execution errors, account scoping, sync status, and no local response envelopes.	Done by feat(captain): align document response actions
B11.2	Align Copilot thread/message APIs, account/user scoping, assistant scope, frontend payloads, and no-LLM fallback persistence.	copilot_threads_controller.rb, copilot_messages_controller.rb, Copilot Jbuilder partials, dashboard copilotThreads.js and copilotMessages.js.	Handler tests cover thread/message create/list/get/delete, nested message ordering, assistant/account isolation, user isolation, and deterministic disabled LLM fallback.	Done by feat(copilot): align thread message payloads
B11.3a	Align Captain preferences show/update payloads, account-level model/feature storage, and admin update gate.	preferences_controller.rb, CaptainFeaturable, config/llm.yml, dashboard preferences.js API/store.	Handler tests cover raw { providers, models, features }, default selected models, merge update behavior, account persistence, invalid model rejection, admin gate, and exact preference routes.	Done by feat(captain): align preferences payloads
B11.3b	Align Captain assistant playground request/response behavior and no-LLM fallback.	assistants_controller.rb#playground, Captain::Llm::AssistantChatService, AgentRunnerService, dashboard api/captain/assistant.js, playground component/store.	Handler/service tests cover top-level message_content, message_history, account-scoped assistant lookup, no-history payloads, no duplicate latest user message for v2 behavior if enabled, raw { content } or { response } response shape, and safe no-LLM fallback.	Done by feat(captain): align playground fallback
B11.3c	Implement document sync/indexing gates for Meilisearch or the chosen embedding/search backend.	Captain document sync/indexing services, document controller sync, existing Meilisearch engine, local embedding/config boundaries.	Tests cover disabled config, failed sync observability, successful fake backend indexing, account-scoped document lookup, and no external network call in default test mode.	Done by feat(captain): gate document sync backend
B11.3d	Finish Copilot task, suggestion, and tool-call persistence depth.	resource :tasks routes in reference/chatwoot/config/routes.rb:62-89, Copilot/Captain task services, dashboard Copilot clients.	Tests cover rewrite/summarize/reply suggestion/label suggestion/follow-up request payloads, persisted task/tool-call records, reloadable serializers, account/user scoping, and raw disabled state when provider config is missing.	Done by feat(captain): align task payload persistence
B11.3e	Add streaming/realtime compatibility or deterministic non-streaming fallback.	Chatwoot Captain/Copilot streaming paths, push payloads, current Go dispatcher/realtime boundaries.	Tests prove endpoints never return placeholder success/local envelopes; non-streaming fallback payloads are deterministic and frontend-compatible until true streaming is implemented.	Done by feat(captain): align streaming fallbacks

B11.1a current checkpoint:

• Reference files inspected for this landing slice: reference/chatwoot/config/routes.rb:62-89, enterprise Captain assistants_controller.rb, inboxes_controller.rb, assistant/inbox Jbuilder views, dashboard assistant.js/inboxes.js, and reference/chatwoot/config/agents/tools.yml.
• Assistant list now returns { payload: [...], meta: { total_count, page: 1 } }; show/create/update return the raw assistant serializer with Unix created_at/updated_at, JSON config, guardrails, and response_guidelines; delete returns 204 No Content.
• Create/update accept Chatwoot nested { assistant: { ... } } bodies while retaining flat compatibility for local callers.
• Assistant get/update/delete are scoped by account, so another account cannot access or remove the resource by primary key.
• /api/v1/accounts/:account_id/captain/assistants/tools returns the raw built-in tool array from the current reference tools.yml contract and is registered before dynamic assistant routes.
• Assistant inbox binding accepts { inbox: { inbox_id } }, validates both assistant and inbox account ownership, returns the raw inbox serializer on create, returns { payload, meta } on list, and returns 204 for account-scoped delete.
• Route dump/parity were regenerated after the router handler remap; external route count remains TOTAL: 830 and tracked route parity remains unchanged.

B11.1b current checkpoint:

• Reference files inspected for this slice: enterprise Captain scenarios_controller.rb, custom_tools_controller.rb, scenario/custom-tool Jbuilder partials, dashboard scenarios.js, and customTools.js.
• Scenario create/update now accept nested { scenario: ... }, show/update/delete are scoped by account plus assistant, index returns enabled scenarios only with { payload, meta }, and single-resource mutations return the raw scenario serializer with assistant ID/name.
• Custom-tool create/update now accept nested { custom_tool: ... }; create auto-generates the Chatwoot-style slug from title when the frontend omits slug; list returns { payload, meta }; show/update/delete are account-scoped; single-resource mutations return the raw custom-tool serializer with Unix timestamps and JSON auth_config/param_schema values.
• Focused tests cover nested frontend bodies, account-scope isolation, disabled scenario filtering, custom-tool slug generation, and absence of local { success, data } envelopes.
• B11.1c has now taken over the remaining Captain resource gaps; B11.2 has landed Copilot thread/message persistence, while external document/LLM gates and remaining Copilot task/tool-call depth remain in B11.3.

B11.1c current checkpoint:

• Reference files inspected for this slice: enterprise Captain documents_controller.rb, assistant_responses_controller.rb, bulk_actions_controller.rb, custom_tools_controller#test, document/assistant-response/bulk Jbuilder views, and dashboard document.js, response.js, bulkActions.js, and customTools.js clients.
• Document create accepts nested { document: ... } with assistant_id, validates account/assistant scope, and returns the raw document serializer. Document list returns { payload, meta } with filters for assistant, source, sync state, search, sort, and pagination. Show/delete/sync are account-scoped, delete returns 204, and sync returns 202 Accepted while marking sync_status as frontend-visible syncing through a no-network boundary.
• Assistant responses accept nested { assistant_response: ... }, return raw response serializers with assistant payloads, support list filters for assistant/document/status/search, mark edited when question or answer changes, scope all mutations to account, and delete with 204.
• Bulk actions accept Chatwoot { type, ids, fields: { status } }: AssistantResponse supports approve and delete; AssistantDocument supports sync and delete; invalid requests return 422 { success: false }.
• Custom-tool test now accepts an unsaved nested { custom_tool: ... } config and returns raw { status, body }. The HTTP call boundary is injectable so default tests never open sockets or hit external networks.
• Focused tests cover document list/create/show/sync/delete, response list/create/show/update/delete, bulk resource actions, invalid bulk errors, custom-tool test payloads, account-scope isolation, sync status mapping, and no local { success, data } envelopes.

B11.2 current checkpoint:

• Reference files inspected for this slice: enterprise copilot_threads_controller.rb, copilot_messages_controller.rb, Copilot thread/message Jbuilder partials and index/create views, dashboard copilotThreads.js, copilotMessages.js, and the Copilot Vue/store callers.
• Thread create now accepts Chatwoot { message, assistant_id, conversation_id }, rejects blank messages with 422 { error: "Message is required" }, validates assistant account ownership, stores the thread title from the initial message, creates the initial user message, and creates a deterministic assistant fallback message when no LLM provider is configured.
• Thread list is scoped to current account plus current user, ordered created_at DESC, paged at 5 records, and returns { payload: [...] } with raw thread serializers containing user, assistant, account_id, and Unix created_at.
• Nested copilot_messages list/create are scoped through the current user's thread, return { payload } lists ordered ascending and raw message create payloads, and include embedded copilot_thread push data for the reused frontend.
• GetThread/DeleteThread remain available for local compatibility but now use the same account/user scoping; delete removes thread messages and returns 204.
• Focused tests cover raw payloads without local { success, data }, assistant/account isolation, user isolation, nested message persistence/order, and the safe no-LLM assistant fallback message.

B11.3a current checkpoint:

• Reference files inspected for this slice: reference/chatwoot/app/controllers/api/v1/accounts/captain/preferences_controller.rb, app/models/concerns/captain_featurable.rb, config/llm.yml, dashboard api/captain/preferences.js, and store captain/preferences.js.
• Captain preferences now follow Chatwoot resource :preferences, only: [:show, :update]: exact no-trailing-slash GET/PUT routes are registered and the frontend-unused local POST/DELETE preference routes are no longer mounted.
• Preference responses now return raw { providers, models, features } instead of local { success, data } or tone/language rows. Feature payloads include configured models, default model, account-selected model, and enabled state.
• Account-level captain_models and captain_features JSON fields now persist the same settings Chatwoot stores through Account#settings; updates merge partial incoming maps with existing account settings.
• Invalid model selections return 422 { error }, non-admin updates return 401, and agents can still read the preferences payload.
• Route dump was regenerated and remains TOTAL: 830; route parity remains 270 exact, 7 parameter-compatible, 0 missing.

B11.3b Captain playground landing contract:

Area	Reference contract	Required Go work	Required tests
Route and request body	POST /api/v1/accounts/:account_id/captain/assistants/:assistant_id/playground receives top-level message_content and message_history from dashboard api/captain/assistant.js.	Mount the playground route in production and focused test routers; bind top-level payloads while retaining harmless local compatibility only inside the service boundary.	Handler test posts the exact frontend body and proves no local { success, data } envelope.
Account scope	Rails loads the assistant through the current account before executing playground logic.	Fetch assistant by account_id and assistant_id; reject cross-account assistant IDs.	Cross-account assistant test returns not found/unauthorized and never calls the LLM boundary.
Legacy response shape	When Captain v2 is disabled, Rails calls Captain::Llm::AssistantChatService#generate_response and renders raw { content: ... }.	Add a service method that can return the legacy raw content payload when the local v2 feature flag is absent/false.	No-v2 test asserts raw { content } shape for the default path.
V2 response shape	When captain_integration_v2 is enabled, Rails appends the current user message unless it is already the last history item, calls AgentRunnerService, and renders raw { response: ... }.	If a local account feature flag helper exists, implement the append/no-duplicate behavior; otherwise document the missing helper and keep v2 disabled until B11.3d/B11.3e.	V2-enabled test, if implemented, asserts appended history and no duplicate latest user message. If deferred, a disabled-state test records the raw fallback.
No LLM config	The reused frontend must not fail just because provider credentials are missing in local/dev mode.	Guard nil/missing LLM providers and return deterministic raw frontend-compatible JSON with an explanatory disabled/fallback message.	No-provider test returns 200 and a raw payload, not panic/500.
Message history	Chatwoot forwards message_history entries with role, content, and optional agent_name.	Preserve history order through the service boundary; include the current message only according to the selected legacy/v2 behavior.	Fake LLM/service test captures history and current message handling.

B11.3b current checkpoint:

• Reference files inspected for this slice: reference/chatwoot/enterprise/app/controllers/api/v1/accounts/captain/assistants_controller.rb#playground, reference/chatwoot/spec/enterprise/controllers/api/v1/accounts/captain/assistants_controller_spec.rb, dashboard api/captain/assistant.js, and components-next/captain/assistant/AssistantPlayground.vue.
• Playground now accepts the exact frontend body with top-level message_content and message_history, while retaining nested { assistant: ... } compatibility inside the handler binding.
• Assistant lookup is account-scoped through GetByAccountAndID, so another account cannot invoke playground for an assistant primary key.
• Legacy mode returns raw { content: ... }, matching Captain::Llm::AssistantChatService; captain_integration_v2 returns raw { response: ... }, matching AgentRunnerService.
• V2 history handling appends the current user message only when it is not already the last { role: "user", content: message_content } entry.
• Nil/missing LLM provider now returns deterministic raw fallback JSON instead of panic/500, keeping local/dev frontend use unblocked.
• Focused tests cover raw no-envelope fallback, no-history default, cross-account rejection, v2 append/no-duplicate behavior, and fake LLM request history capture.

B11.3c-B11.3e follow-up contracts:

Slice	Landing rule	Status gate
B11.3c document sync/indexing	Document sync must expose frontend-visible syncing/synced/failed states and call a fakeable Meilisearch/embedding boundary. Missing provider config must be a raw disabled/failure state, not a placeholder success.	Done by feat(captain): gate document sync backend; remaining crawl/embedding jobs are tracked in P5.11.
B11.3d Copilot tasks/tool-calls	Rewrite, summarize, reply suggestion, label suggestion, and follow-up task routes must accept Chatwoot request payloads, persist enough task/tool-call output for reloads, and serialize raw frontend payloads.	Done by feat(captain): align task payload persistence.
B11.3e streaming/realtime	Streaming can be deferred only with a deterministic non-streaming response or explicit disabled state. Realtime push payloads should use the same thread/message serializer already landed in B11.2.	Done by feat(captain): align streaming fallbacks; B11 is in Review.

B11.3c current checkpoint:

• Reference files inspected for this slice: reference/chatwoot/enterprise/app/controllers/api/v1/accounts/captain/documents_controller.rb#sync, Captain::Documents::SyncService, Captain::Documents::PerformSyncJob, Captain::Document, and document Jbuilder payload fields.
• CaptainDocumentService now exposes a fakeable CaptainDocumentSyncBackend boundary and SyncDocumentByAccount worker-style entry point, separate from the controller's immediate 202 Accepted queue marker.
• Missing sync backend marks the document failed with last_sync_error_code=sync_disabled, making disabled external configuration observable instead of silently attempting HTTP/LLM work.
• Backend execution failures mark sync_error; backend-supplied codes such as access_denied are preserved for frontend/reporting visibility.
• Fake successful sync updates content, title, normalized content fingerprint, last_synced_at, last_sync_attempted_at, sync_status=synced, and clears the previous error code.
• Account-scoped document lookup prevents another account from invoking sync work against a document primary key.
• Default tests do not open external sockets or call an LLM provider; fake backend tests cover success/failure states.

B11.3d Copilot task/tool-call landing contract:

Area	Current Chatwoot contract	Current Go gap	Required Go work	Required tests
Task routes and request bodies	reference/chatwoot/app/controllers/api/v1/accounts/captain/tasks_controller.rb exposes rewrite, summarize, reply_suggestion, label_suggestion, and follow_up under account-scoped Captain task routes. Dashboard api/captain/tasks.js posts content, operation, conversation_display_id, follow_up_context, and message.	CaptainTaskHandler returns the local response.OK envelope, CaptainTaskExtendedHandler still expects query conversation_ids, and request structs use local tone, language, assistant_id, or DB conversation_id fields.	Bind the exact frontend JSON bodies while keeping harmless legacy fields only behind service adapters. Resolve conversations by account plus display ID with FindByAccountAndDisplayIDOrID. Return raw Chatwoot JSON, never { success, data }.	Handler tests post exact frontend payloads for all five actions and assert raw shapes, account scoping, display-ID lookup, and no local envelope.
Task response shape	render_result returns { message: nil } for nil results, 422 { error } for errors, or { message, follow_up_context } on success. useCaptain.js consumes data.message and optional data.follow_up_context.	Current Go returns task-specific rewritten_content, summary, suggestions, source, or local error envelopes. Missing LLM provider can panic through s.llmProvider.ChatCompletion.	Standardize service output to a Chatwoot task result with message, optional follow_up_context, and raw 422 { error }. Nil or disabled states must be deterministic and frontend-readable.	No-provider tests for each route assert raw disabled/error payloads and no panic/500. Success tests assert data.message and optional follow_up_context.
Rewrite operations	Captain::RewriteService allows fix_spelling_grammar, improve, casual, professional, friendly, confident, and straightforward; improve may use conversation context by display ID.	Current Go uses Tone/Language and does not validate Chatwoot operation.	Add operation validation, map operations to prompts, and include conversation context for improve through account-scoped display-ID lookup.	Rewrite tests cover every accepted operation group, invalid operation 422, context lookup, and raw success/error shape.
Summary/reply/label suggestions	SummaryService, ReplySuggestionService, and LabelSuggestionService all take conversation_display_id; label suggestion may return nil/empty as { message: nil }.	Current Go uses DB IDs or query conversation_ids; label/follow-up handler contract is from an older local design.	Implement single-conversation display-ID tasks for summarize, reply suggestion, and label suggestion. Keep any bulk query endpoints only as legacy-compatible extras.	Tests cover display-ID lookup, wrong-account rejection, label nil result shape, and frontend request bodies.
Follow-up context	Captain::BaseTaskService emits follow_up_context with event_name, original_context, last_response, conversation_history, and channel_type. Captain::FollowUpService accepts only known event names and appends user/assistant turns into conversation_history.	Current Go has no Chatwoot follow-up refinement path and the handler expects query params.	Add a follow-up DTO for follow_up_context, message, and conversation_display_id; validate known event names; append history; preserve channel_type; return updated { message, follow_up_context }.	Service tests cover missing/invalid context 422, allowed event names, history append order, and updated last_response.
Reloadable task/tool-call state	Chatwoot Copilot messages allow JSON keys content, reasoning, function_name, and reply_suggestion; thread/message serializers already landed in B11.2.	Task endpoints currently produce transient responses and do not persist enough frontend state for reload/tool-call review.	Persist task outputs/tool-call-like state either as scoped copilot_messages attached to a thread/conversation context or as a documented task record that serializes with the same allowed keys. Do not store unknown JSON keys.	Repository/service tests prove persisted records survive list/reload and reject or strip disallowed message keys. Serializer tests cover content, reasoning, function_name, and reply_suggestion.

B11.3d reference files already inspected:

• reference/chatwoot/app/controllers/api/v1/accounts/captain/tasks_controller.rb for route actions, request params, and render_result response rules.
• reference/chatwoot/app/javascript/dashboard/api/captain/tasks.js and reference/chatwoot/app/javascript/dashboard/composables/useCaptain.js for frontend request/response usage.
• reference/chatwoot/lib/captain/base_task_service.rb, rewrite_service.rb, summary_service.rb, reply_suggestion_service.rb, label_suggestion_service.rb, and follow_up_service.rb for operation names, disabled/error behavior, follow-up context, and event names.
• reference/chatwoot/enterprise/app/models/copilot_message.rb for reloadable Copilot message JSON keys.

B11.3d exit commands:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -run 'CaptainTask|Captain|Copilot' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'CaptainTask|Captain|Copilot' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/repository -run 'Copilot|Captain' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B11.3d current checkpoint:

• Reference files inspected for this slice: reference/chatwoot/app/controllers/api/v1/accounts/captain/tasks_controller.rb, dashboard api/captain/tasks.js, useCaptain.js, Captain::BaseTaskService, RewriteService, SummaryService, ReplySuggestionService, LabelSuggestionService, FollowUpService, and enterprise CopilotMessage.
• rewrite, summarize, and reply_suggestion now accept Chatwoot frontend conversation_display_id payloads, keep legacy local IDs only as service compatibility, and resolve conversations through account-scoped display-ID lookup.
• Task handlers now return raw Chatwoot { message, follow_up_context } success payloads and 422 { error } disabled/error payloads instead of the local response.OK envelope.
• Missing LLM provider returns the deterministic raw Captain is disabled state for task routes instead of panicking or producing 500.
• Rewrite validates Chatwoot operations: fix_spelling_grammar, improve, casual, professional, friendly, confident, and straightforward; invalid operations return 422.
• Label suggestion and follow-up POST routes now consume the reused dashboard JSON bodies. Follow-up validates allowed event names, appends user/assistant turns to conversation_history, updates last_response, and preserves channel_type.
• Task outputs persist to copilot_suggestion_messages by account and resolved conversation so reloadable frontend state survives beyond the request.
• CopilotMessage now rejects JSON keys outside Chatwoot's allowed set: content, reasoning, function_name, and reply_suggestion.
• Focused handler/service/repository fixtures cover raw no-envelope payloads, display-ID lookup, no-provider disabled state, suggestion persistence, follow-up history updates, and Copilot message key validation.

B11.3e streaming/realtime landing contract:

Area	Landing requirement	Done signal
Captain task streams	Any */stream task route must accept the same request DTOs as its non-streaming route. If the configured LLM provider cannot stream, return a deterministic frontend-compatible disabled event sequence or documented non-streaming fallback.	SSE tests cover no-provider, provider error, and success chunk shapes without placeholder success.
Copilot realtime	Copilot message broadcasts should reuse the B11.2 raw thread/message serializer and allowed message keys.	Event/push payload tests compare created message payloads with list/show serializers.
Feature gates	Missing provider credentials, disabled Captain task features, or unimplemented streaming should be visible as raw disabled/error states.	No route returns a local envelope or opaque 500 for a known disabled state.
Route stability	Existing Chatwoot-compatible paths stay mounted; legacy local paths may remain only if they do not change frontend route matching.	Route dump remains stable unless a tracked route is intentionally added and parity artifacts are regenerated.

B11.3e current checkpoint:

• Captain reply_suggestion/stream, summarize/stream, and rewrite/stream now use the same frontend DTOs as their non-streaming task routes, including conversation_display_id, operation, and legacy ID fallback only inside the service adapter.
• Stream services now guard missing LLM providers with 422 Captain is disabled task errors instead of nil-provider panics.
• Stream handlers convert known task errors into deterministic SSE error events containing error, status, and done, followed by a done event. Invalid request bodies and account IDs use the same frontend-readable SSE shape.
• Stream conversation lookup is account-scoped through FindByAccountAndDisplayIDOrID; reply suggestion assistant lookup is also account-scoped and optional like the non-stream route.
• Rewrite stream validates the Chatwoot operation list and includes conversation context for improve when conversation_display_id is provided.
• Copilot message serializers now embed the nested copilot_thread using Chatwoot CopilotThread#push_event_data shape without REST-only assistant, and dedicated push payload helpers match CopilotMessage#push_event_data by omitting top-level account_id.
• The legacy Copilot SSE route now returns deterministic Captain is disabled SSE output when no LLM provider is configured after thread/account validation.

B11.3e verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'CaptainTask|Captain|Copilot' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -run 'CaptainTask|Captain|Copilot|SSE' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/repository -run 'Copilot|Captain' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -count=1
env TMPDIR=/home/rogee/Projects/gochat/.tmp/test-tmp GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B12 smoke harness landing contract:

Area	Landing requirement	Done signal
Boot path	Add or document one command that starts GoChat and the reused reference/chatwoot frontend pointed at GoChat without adapters.	The command is checked into docs or script form and can be repeated by a new agent.
Seed path	Provide deterministic login/account/inbox/contact/conversation data plus enterprise fixtures for SLA, CSAT, automation, macro, audit, custom role, capacity, Captain, and Copilot.	Seed command or fixture instructions are recorded under docs/parity/.
Core smoke	Cover auth/profile, inbox list/settings, conversation list/detail/message send, contact/company views, widget config/message, public inbox flow, and public CSAT.	docs/parity/frontend_smoke_report.md records pass/fail with failed API calls mapped to owning slices.
Enterprise smoke	Cover SLA reports, CSAT reports/download, automation rules, macros, audit logs, custom roles, inbox limits, agent capacity, Captain, and Copilot.	Every enterprise failure becomes a named B-slice or Phase 5 follow-up, not hidden browser-only debt.

B11 landing rules:

Area	Landing requirement	Done signal
Captain assistant resources	Audit the current reference/chatwoot Captain route/controller/frontend client set before code changes, then implement account-scoped CRUD and nested assistant resources with raw frontend-compatible payloads.	Handler tests cover list/show/create/update/delete, inbox binding, response/scenario/document/custom-tool paths, and disabled-state responses.
Captain document sync	External embedding/LLM work must sit behind fakeable interfaces and config gates; missing provider config must not break the reused frontend.	Tests cover disabled config, fake successful sync, failure metadata, and no unhandled external call in default test mode.
Copilot persistence	Threads/messages and Captain preferences are now persisted and frontend-shaped; tasks, playground state, and tool-call records must still persist enough data for frontend reloads.	B11.2 tests cover thread/message create/list/get/delete and account/user scoping; B11.3a tests cover preferences; B11.3b must add tool-call serialization and task lifecycle tests.
Streaming fallback	If Chatwoot streams a response but GoChat cannot yet stream safely, return a documented frontend-compatible non-streaming or disabled state rather than a placeholder success.	Tests prove the frontend API path receives a deterministic payload/status.
Deferred external depth	Model/provider-specific LLM behavior may be feature-gated, but every gate must be visible in this tracker and covered by tests.	B11 stays Review, not Done, while any external-provider depth remains deferred.

B11 exit commands:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -run 'Captain|Copilot' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'Captain|Copilot' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B12 reused frontend verification breakdown:

Step	Implementation target	Reference source	Required tests	Status
B12.1	Add a repeatable smoke command that boots GoChat plus the reused reference/chatwoot frontend without adapters.	Local app boot scripts, Chatwoot dashboard frontend.	Checked command and gap report under docs/parity/.	Done by scripts/parity_frontend_smoke.sh, cmd/gochat seed, and docs/parity/frontend_smoke_report.md
B12.2	Cover login, current user, inbox list, conversation list/detail, message send, contact/company view, widget init/message, and public CSAT.	Dashboard/widget frontend routes and API clients.	Smoke output records pass/fail and links failed API calls to route/serializer tasks.	Review; API and browser harnesses are repeatable, live execution requires running GoChat/Vite
B12.3	Add enterprise smoke coverage as B8-B11 land: SLA reports, CSAT public/account reports, automation/macros, audit/custom roles, Captain/Copilot.	Enterprise frontend screens and clients.	Smoke output keeps enterprise failures as named follow-up tasks, not hidden browser-only debt.	Review; B12.3a API assertions and B12.3b reused-frontend browser route navigation landed, live run is environment-dependent

B12 smoke harness contract:

Area	Landing requirement	Output artifact
Boot command	Provide one documented command or script that starts GoChat in test/dev mode and starts the reused reference/chatwoot frontend pointed at GoChat without frontend adapters.	Command recorded in this tracker and, if scripted, checked into the repo.
Seed data	Create or document deterministic seed data for admin login, account, inbox, contact, conversation, CSAT, SLA, macro, automation, audit, and custom-role screens.	Seed command or fixture reference in docs/parity/.
Core smoke paths	Cover login/current-user, inbox list/settings, conversation list/detail/message send, contact/company views, widget config/message, and public CSAT.	docs/parity/frontend_smoke_report.md with pass/fail status and failed API calls.
Enterprise smoke paths	Cover SLA reports, CSAT reports/download, automation rules, macros, audit logs, custom roles, capacity settings, Captain, and Copilot as their slices land.	Same smoke report links each failure to the owning B-slice.
Exit rule	A failing optional live smoke does not block code commits if the failure is named, scoped, and tracked; hidden failures block moving B12 to Done.	B12 stays in Review until live pass/fail results are recorded or every environment-dependent gap has an owner.

B12.1 current checkpoint:

• cmd/gochat is the canonical local entrypoint for smoke runs. gochat serve boots the existing app, and gochat seed creates deterministic admin/account/inbox/contact/conversation data plus SLA, CustomRole, AgentCapacity, and Captain fixtures.
• scripts/parity_frontend_smoke.sh --check verifies local command prerequisites, validates cmd/gochat, and writes docs/parity/frontend_smoke_report.md without requiring live PostgreSQL/Redis/Meilisearch/frontend boot.
• scripts/parity_frontend_smoke.sh --print prints the exact GoChat and reused Chatwoot frontend commands.
• scripts/parity_frontend_smoke.sh --boot-only starts GoChat plus reference/chatwoot Vite and verifies backend /health plus frontend HTTP readiness. The default backend command is Meilisearch-first via GOCHAT_SEARCH_ENGINE=meilisearch; DB fallback is only opt-in through GOCHAT_SMOKE_SEARCH_ENGINE=db for local debugging.
• B12.1 itself is a readiness checkpoint. B12.2 and B12.3 below add the repeatable API/browser assertions and enterprise route coverage; optional live execution still depends on the full local service stack.

B12.1 verification:

bash -n scripts/parity_frontend_smoke.sh
scripts/parity_frontend_smoke.sh --print
scripts/parity_frontend_smoke.sh --check
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./cmd/gochat -count=1
env TMPDIR=/home/rogee/Projects/gochat/.tmp/test-tmp GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

B12.2a current checkpoint:

• scripts/parity_frontend_smoke.sh --api-smoke now runs against a live GoChat backend. It seeds deterministic data, logs in with /auth/sign_in, captures DeviseTokenAuth-compatible headers, and exercises the frontend-critical API paths without frontend adapters.
• Covered API assertions: /auth/validate_token, /api/v1/profile, inbox list, conversation list/messages/message create, contact show, company show, widget config, widget message create, and public CSAT show.
• cmd/gochat seed now emits company_id, conversation_display_id, and csat_message_id; it also creates a deterministic company relation and an input_csat message so B12 API smoke can verify CRM and public CSAT surfaces.
• This is the core API assertion checkpoint. B12.2b below adds reused Vite browser navigation, and B12.3 adds enterprise API/browser coverage.

B12.2a verification:

bash -n scripts/parity_frontend_smoke.sh
scripts/parity_frontend_smoke.sh --print
scripts/parity_frontend_smoke.sh --check
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./cmd/gochat -count=1
env TMPDIR=/home/rogee/Projects/gochat/.tmp/test-tmp GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

Optional live API smoke, when PostgreSQL/Redis/Meilisearch and GoChat are running:

scripts/parity_frontend_smoke.sh --api-smoke

B12.2b current checkpoint:

• scripts/parity_frontend_smoke.sh --browser-smoke runs the B12.2a API smoke first, verifies the reused Chatwoot Vite frontend is reachable, then launches headless Chrome through a dependency-free DevTools protocol driver.
• scripts/parity_frontend_browser_smoke.mjs creates temporary Vite-served HTML shells under reference/chatwoot/tmp/ that inject window.chatwootConfig.apiHost, window.globalConfig, and the exact Chatwoot v3app and dashboard entrypoints. It drives the login form, waits for the Chatwoot cw_d_session_info cookie, then loads the dashboard route and waits for auth/validate_token plus account conversation requests.
• Browser captures are written to .tmp/frontend-smoke/browser-smoke-report.json; API payload captures remain under .tmp/frontend-smoke/.
• This makes B12.2 browser navigation repeatable without adding Playwright or frontend adapters. Live execution still requires PostgreSQL, Redis, Meilisearch, GoChat, and Chatwoot Vite to be running.

B12.2b verification:

bash -n scripts/parity_frontend_smoke.sh
node --check scripts/parity_frontend_browser_smoke.mjs
scripts/parity_frontend_smoke.sh --print
scripts/parity_frontend_smoke.sh --check
env TMPDIR=/home/rogee/Projects/gochat/.tmp/test-tmp GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

Optional live browser smoke, when PostgreSQL/Redis/Meilisearch, GoChat, and Chatwoot Vite are running:

scripts/parity_frontend_smoke.sh --browser-smoke

B12.3a current checkpoint:

• scripts/parity_frontend_smoke.sh --enterprise-smoke now layers enterprise API assertions on top of the B12.2a core API smoke.
• Covered enterprise paths: SLA applied report list/metrics/download, public CSAT submit, account CSAT report list/metrics/download, automation rule create/list, macro create/execute, custom role list, agent capacity policy list/users, audit log list, Captain preferences/assistants, and Copilot thread/message payloads.
• Captures are written under .tmp/frontend-smoke/enterprise_*, keeping failed enterprise API calls inspectable before browser screen automation is added.
• Live execution still requires PostgreSQL, Redis, Meilisearch, and GoChat. It does not require Chatwoot Vite unless B12.3b browser screen navigation is being run.

B12.3a verification:

bash -n scripts/parity_frontend_smoke.sh
scripts/parity_frontend_smoke.sh --print
scripts/parity_frontend_smoke.sh --check

Optional live enterprise API smoke, when PostgreSQL/Redis/Meilisearch and GoChat are running:

scripts/parity_frontend_smoke.sh --enterprise-smoke

B12.3b current checkpoint:

• scripts/parity_frontend_smoke.sh --enterprise-browser-smoke now runs the enterprise API smoke, verifies the reused Chatwoot Vite frontend, and launches the same dependency-free Chrome DevTools browser driver in enterprise mode.
• scripts/parity_frontend_browser_smoke.mjs --enterprise creates route-specific dashboard shells for Chatwoot enterprise routes and asserts browser-origin requests for /applied_slas, /csat_survey_responses, /automation_rules, /macros, /audit_logs, /custom_roles, /agent_capacity_policies, /captain/preferences, /captain/assistants, and /captain/copilot_threads.
• cmd/gochat seed now enables the enterprise feature flags that the reused Chatwoot route guards expect: SLA, reports, automations, macros, audit logs, custom roles, assignment v2, advanced assignment, Captain, Captain v2/tasks/custom tools, CRM, companies, and inbox management.
• Browser captures are still written to .tmp/frontend-smoke/browser-smoke-report.json. Live execution requires PostgreSQL, Redis, Meilisearch, GoChat, Chatwoot Vite, and Chrome.

B12.3b verification:

bash -n scripts/parity_frontend_smoke.sh
node --check scripts/parity_frontend_browser_smoke.mjs
scripts/parity_frontend_smoke.sh --print
scripts/parity_frontend_smoke.sh --check
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./cmd/gochat -count=1
env TMPDIR=/home/rogee/Projects/gochat/.tmp/test-tmp GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

Optional live enterprise browser smoke, when PostgreSQL/Redis/Meilisearch, GoChat, Chatwoot Vite, and Chrome are running:

scripts/parity_frontend_smoke.sh --enterprise-browser-smoke

Hermes plan material now mapped:

• .hermes/plans/2025-05-24-global-search-meilisearch.md maps to Phase 1/B6. The Meilisearch interface, config, documents, indexing hooks, reindex command, payload shape, and live gate are already tracked here. Remaining search work is only future payload gaps discovered by frontend smoke or route expansion.
• .hermes/plans/2026-05-24-automation-macro-csat.md maps to B8 and B9. CSAT model/service/listener/handlers, automation rule handlers, macro handlers, route wiring, action side effects, and durable jobs are tracked above instead of relying on the Hermes-era checklist.
• Current rule: no active implementation task should be sourced only from .hermes/plans. If a later agent mines those files for additional context, the resulting task must be copied into this tracker before the checkpoint is considered planned.

Next checkpoint contract for B7.6:

Step	Required investigation	Landing rule	Status
B7.6a	Compare Go AppliedSlaService target-time calculation with Chatwoot Sla::EvaluateAppliedSlaService and business-hours helpers.	If only_during_business_hours changes timer math in Rails, add Go tests proving closed-hour/weekend skipping or record the exact missing job/helper gap.	Done by d23f3f0; current reference stores the flag but calculates thresholds as elapsed seconds, covered by regression test.
B7.6b	Compare Go SlaEvent creation with Chatwoot SlaEvent#create_notifications.	New SLA miss events create notifications for participants, account administrators, and assignee with Chatwoot notification types, deduped by user/event.	Done by d23f3f0.
B7.6c	Compare SLA processing jobs with current Go worker boundaries.	Any missing async schedule/retry behavior is named in Phase 5, not hidden under B7 Done.	Review; durable account-wide SLA processing remains Phase 5 worker scope.
B7.6d	Update this tracker and commit after implementation.	B7.6 row moves to Done or Review with named deferred job gaps, and verification commands are recorded.	Done by this documentation checkpoint.

Active B4 task board:

ID	Task	Reference source	Status	Exit gate
B4.1	Contact/company CRUD/search serializers and empty-search errors.	Contacts and enterprise companies controllers/views.	Done	3481597; CRM handler tests.
B4.2	Company-contact relation semantics on contacts.company_id.	Enterprise company contacts controller.	Done	3481597; relation add/list/search tests.
B4.3	Contact label list/update and label-filtered contact search.	contacts/labels_controller.rb, LabelConcern, contact frontend API.	Done	7a033e2; label update/list/filter tests.
B4.4	Contact/company avatar delete and company destroy-custom-attributes.	Contacts controller avatar; enterprise companies controller avatar and destroy_custom_attributes.	Done	7a033e2; avatar/custom-attribute tests.
B4.5	Contact merge behavior and response shape.	actions/contact_merges_controller.rb, ContactMergeAction, contact merge Jbuilder view.	Done	1e3bf47; merge route/handler/service tests.
B4.6a	Contact import/data-import persistence.	Contacts import controller, data import model/job, DataImport::ContactManager.	Done	8eed2f1; import handler/service tests cover status codes, lifecycle persistence, merge/update matching, labels, and custom attributes.
B4.6b	Contacts export artifact/download behavior.	Contacts export controller and Account::ContactsExportJob.	Done	47c2b80; export request persists CSV artifact, download URL, label/filter data, row count, and notification metadata.
B4.6c	Contacts export email delivery.	AdministratorNotifications::AccountNotificationMailer#contact_export_complete.	Done	c2766fe; export completion calls a mailer boundary with the Chatwoot subject, requesting user's email, and export download URL. SMTP env mailer no-ops when not configured.
B4.6d	Contact import label validation.	DataImportJob#build_contact_from_row approved-label validation.	Done	653db81; import rejects unknown labels, keeps valid rows, records failed counts, and avoids creating arbitrary tags.
B4.7a	Contact/company notes payload depth.	Contact notes controller/Jbuilder, company notes frontend consumer.	Done	af57482; raw contact note array/object fixtures, nested user payloads, empty destroy response, and company note user metadata tests.
B4.7b	Contact/company conversations payload depth.	Nested conversations controllers and Jbuilder views.	Done	fb775b7; nested CRM conversation payload fixtures cover shared conversation partial fields, latest messages, sender metadata, and company latest-20 ordering.
B4.8	CRM search through Meilisearch document shape.	Chatwoot frontend search usage and local Meilisearch engine.	Done	202da19; contact/company CRM search services use the configured search reader for non-empty queries, keep CRM serializers by resolving result IDs, and tests cover mocked search-reader usage plus company search fallback shape.
B4.9	Reused frontend CRM smoke.	reference/chatwoot dashboard contacts/companies screens and API clients.	Done	ad29dc3; contact list/search/show/edit/labels/contactable inboxes/notes/conversations and company relation/detail flows run through Chatwoot-shaped API calls without adapters. Browser Playwright remains B12.

Immediate Execution Queue

This is the ordered queue for the next implementation slices. Do not skip the route and test gates even when working on deeper business behavior.

Order	Work item	Primary phase	Done when	Status
Q1	Expand tracked route parity to Captain/Copilot, assignment policies, widget, public inbox/contact/conversation, public CSAT, v2 reports, summary reports, and live reports.	Phase 2	cmd/route_parity tracks these groups and docs/parity/route_parity.md lists every missing/mismatched route.	Done
Q2	Patch route aliases discovered by Q1, especially Chatwoot widget/public paths such as /api/v1/widget/... versus existing /widget/....	Phase 2	Missing tracked routes return to zero or are explicitly documented with implementation tasks.	Done
Q3	Add route boot regression coverage for wildcard conflict groups before expanding more Rails-style resources.	Phase 2	Router tests cover nested dynamic resources that previously risked Gin conflicts.	Done
Q4	Start serializer parity fixtures for auth/session, conversations/messages, contacts/companies, inboxes, notifications, and search.	Phase 3	Each area has at least one reference fixture and Go response test.	Doing
Q5	Review Meilisearch document shape and endpoint payloads against Chatwoot frontend consumers.	Phase 1 and Phase 3	Search remains Meilisearch-first and payload mismatches are fixed or tracked.	Review
Q6	Implement provider-specific webhook ingress for Chatwoot public webhook paths.	Phase 6	Generic webhook placeholder no longer masks provider gaps; Telegram, LINE, SMS/Twilio, WhatsApp, Instagram/Twitter/TikTok routes resolve and verify like Chatwoot where supported.	Done
Q7	Burn down enterprise gaps in this order: SLA, assignment policy and capacity, CSAT, automation/macros, Audit, CustomRole, InboxLimit, Captain/Copilot.	Phase 4 and Phase 5	Each feature passes route, persistence, auth, side-effect, response, and test checks.	Review
Q8	Add frontend smoke harness using the reused Chatwoot frontend once core API flows boot end-to-end.	Phase 7	Login, inbox list, conversation list/detail, message send, contact view, widget init/message, public CSAT, and key enterprise routes have repeatable API/browser smoke commands.	Review

Current Decision Ledger

No new user confirmation is required before continuing the next implementation slice.

Topic	Locked decision	Consequence
Frontend	Reuse reference/chatwoot frontend directly.	Backend URLs, request payloads, response serializers, auth behavior, async side effects, and error envelopes must match Chatwoot.
Reference	Local reference/chatwoot wins over older docs.	Every task must cite or inspect matching Rails route/controller/model/job behavior before being marked done.
Test order	Keep go test ./... green before deepening behavior.	Route/handler fixes and regression tests come before broad enterprise implementation.
Search	Meilisearch is mandatory.	DB search can stay only as explicit development fallback; all final search payload and indexing work targets Meilisearch.
Enterprise scope	Exclude SSO/SAML/LDAP/OIDC; include all other paid features.	Do not spend roadmap capacity on SSO family except safe disablement. SLA, Audit, CustomRole, AgentCapacity, Captain/Copilot, CSAT, InboxLimit, automation, macros, and assignment policies remain in scope.

End-to-End Milestone Map

These milestones are the tracking spine for the remaining Chatwoot frontend reuse work. A milestone is complete only after its verification gates pass and this document records the commit/result.

Milestone	Scope	Exit gate	Status
M0	Test, route, and documentation baseline.	Clean worktree, go test ./..., route dump/parity artifacts current.	Done
M1	Meilisearch-first search foundation.	Config, engine, indexing hooks, reindex command, mocked tests, and live-shape review tracked.	Review
M2	Route parity expansion for frontend-critical routes.	Tracked route set has zero missing routes and every new route group has router boot coverage.	Doing
M3	Serializer parity for frontend API families.	Fixture tests cover auth/profile, accounts/users, inboxes, conversations/messages, contacts/companies, notifications, reports, widget/public, and search.	Doing
M4	Core handler placeholder burn-down.	Account/contact/conversation/message/inbox/webhook handlers are repository-backed and no frontend-critical route returns placeholder JSON.	Review
M5	Paid feature parity excluding SSO family.	SLA, Audit, CustomRole, AgentCapacity, Captain/Copilot, CSAT, InboxLimit, automation/macros, and assignment policies pass route, persistence, auth, side-effect, serializer, and tests.	Review
M6	Durable jobs and external integrations.	Search indexing, CSAT send, automation actions, notifications, webhooks, and external deliveries are queued, retryable, logged, and idempotent.	Review
M7	Reused Chatwoot frontend smoke validation.	Chatwoot frontend boots against GoChat for login, inbox list, conversation detail, message send, contact view, widget init/message, public CSAT, and key enterprise screens without adapters.	Review

Slice Backlog

Work proceeds top-down unless a failing test or frontend blocker forces a narrower fix.

Slice	Work	Reference source	Verification	Status
B1	Webhook ingress route and handler parity.	reference/chatwoot/config/routes.rb:614-624, reference/chatwoot/app/controllers/webhooks/*, reference/chatwoot/app/controllers/api/v1/webhooks_controller.rb	Provider lookup tests, router route dump, go test ./....	Done
B2	Auth/profile serializer fixtures.	reference/chatwoot/app/controllers/api/v1/profile*, frontend auth client.	Fixture tests for login/current user/profile/availability/settings.	Done
B3	Conversation/message serializer and behavior fixtures.	Chatwoot conversation/message controllers, entities, jobs.	Fixture tests for list/show/create/update/private notes/attachments/status/assignment.	Review
B4	Contact/company behavior fixtures.	Chatwoot contact/company controllers, merge/import/export/notes/labels.	Fixture tests for CRUD/search/merge/relation/import-export shells and frontend CRM API smoke.	Review
B5	Inbox/channel behavior fixtures.	Chatwoot inbox/channel controllers and channel models.	Fixture tests for inbox CRUD, settings, business hours, members, avatar, channel config.	Done
B6	Meilisearch live-shape review.	Chatwoot frontend search usage and search controllers.	Meilisearch-backed response fixtures plus optional live integration gate.	Review
B7	SLA and assignment capacity.	Chatwoot enterprise SLA and assignment policy behavior.	Unit/integration tests for SLA state, breach, assignment capacity, policy selection.	Review
B8	CSAT account/public/send completion.	Chatwoot CSAT survey responses, reports, downloads, listeners.	Metrics/list/review/download/send idempotency tests.	Review
B9	Automation/macros durable side effects.	Chatwoot automation/macro services and jobs.	Action execution, logs, webhook/email transcript retry tests.	Review
B10	Audit, CustomRole, InboxLimit.	Chatwoot enterprise admin behavior and policies.	Authorization, audit emission, limits enforcement, admin payload fixtures.	Review
B11	Captain/Copilot deep behavior.	Chatwoot Captain/Copilot controllers, services, frontend clients.	Assistant/tool/document/scenario/copilot thread/task tests and feature gates.	Review
B12	Frontend smoke harness.	reference/chatwoot frontend.	Repeatable smoke command and checked gap report.	Review; B12.1 boot harness, B12.2 API/browser assertions, and B12.3 enterprise API/browser assertions landed. Optional live runs remain environment-dependent

Remaining slice landing plan:

Slice	First implementation checkpoint	Follow-up checkpoints	Done classification rule
B6	Compare current Meilisearch document fields and global/entity search payloads against Chatwoot frontend consumers.	Add optional live Meilisearch integration gate, tighten account-scoped filters, and document DB fallback as development-only.	Done only after mocked tests and live-shape review prove search payloads work without DB-only assumptions.
B7	Done: assignment capacity enforcement, assignment policy CRUD/inbox binding payload parity, SLA policy CRUD payload parity, applied-SLA conversation persistence, idempotent SLA breach lifecycle, applied-SLA report/list payload parity, and SLA miss notification fan-out.	Durable SLA job scheduling remains Phase 5; future assignment policy work should come only from B12 smoke or fresh reference evidence.	Review after feat(assignment-policies): align chatwoot payloads; move to Done only after B12 confirms enterprise assignment/SLA screens or any smoke gaps are split into owned follow-ups.
B8	Done: account-side CSAT list/metrics/review-note payload parity, public submit/update idempotency, resolve-triggered generic survey message send, and CSV download filters/columns.	Channel-specific WhatsApp/Twilio template send hooks and durable queueing are tracked under Phase 5.	Review after b36cf07; move to Done only after channel-specific send hooks are either implemented or formally split as external integration scope.
B9	Done: B9.1 automation rule CRUD/listener/log/external-action parity, B9.2 macro frontend CRUD/execute side effects, and B9.3 delayed-action reference closure plus team email/SLA action parity.	Deeper macro attachment/file parity remains B9.4; future delayed automation action work requires new reference or smoke evidence.	Review after feat(automation): close delayed action parity; move to Done only after B9.4 is implemented or formally split out.
B10	Done: audit list payload, audit writer boundary for representative mutating core resources, CustomRole permission-key parity, AccountUser permission resolution, admin gates, delete nullification, and account-level InboxLimit enforcement in inbox/channel creation paths.	Frontend smoke coverage for enterprise settings remains B12, not a hidden B10 blocker.	Review after B10.4; move to Done only after reused frontend smoke confirms audit/custom-role/limit settings flows or any smoke gaps are split into owned follow-ups.
B11	Done through B11.3e: Captain Assistant CRUD, inbox binding, scenarios, documents, responses, custom tools, Copilot threads/messages, Captain preferences, playground, document sync gates, task/tool-call payload persistence, stream disabled-state SSE, and Copilot push payload fixtures.	Reused frontend smoke remains B12; provider-specific durable realtime/LLM delivery can move to Phase 5 if smoke exposes it.	Review after B11.3e; move to Done only after B12 proves reused frontend Captain/Copilot screens or names any remaining provider/deployment follow-ups.
B12	B12.1 boot/readiness, B12.2 core API/browser assertions, and B12.3 enterprise API/browser route assertions landed.	Optional live smoke runs in a full PostgreSQL/Redis/Meilisearch/Vite/Chrome environment must map every failure to an owning slice.	Move to Done only after live-smoke pass/fail results are recorded and every failure is owned.

Per-slice documentation rule:

Checkpoint type	Required doc update
Implementation commit	Add a commit ledger row, update the active task board status, add or refresh the current checkpoint bullets, and record verification commands.
Route change	Regenerate docs/parity/gochat_routes.txt; regenerate docs/parity/route_parity.md when tracked route sets change; update route counts in Current Baseline.
Serializer or request contract change	Link the reference/chatwoot controller/view/frontend client and add the fixture or handler test name that proves the contract.
Enterprise feature checkpoint	Update both the enterprise tracking table and the relevant B7-B11 remaining-slice row so the paid-feature scope stays visible.
Deferred gap	Keep the parent slice in Review or Doing; add a named follow-up instead of silently marking Done.

Phase 0: Test And Route Baseline

Status: done.

Checklist:

• Fix internal/handler/api/v1 route param mismatches around :account_id, :id, and resource IDs.
• Fix malformed test routes that conflict with Gin wildcard rules.
• Add defensive handling for zero-value services in handler edge tests.
• Align handler error responses where tests encode the expected Chatwoot-compatible status category.
• Keep platform routes bootable and dumpable.
• Verify go test ./....
• Verify go run ./cmd/dump_routes.

Verification commands:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go run ./cmd/dump_routes

Phase 1: Meilisearch Search Engine

Status: review.

Source material:

• .hermes/plans/2025-05-24-global-search-meilisearch.md
• reference/chatwoot search controllers, models, and indexing behavior
• Current local packages under internal/search, internal/handler/api/v1/search_handler.go, and entity repositories

Checklist:

• Define a stable SearchEngine interface for Meilisearch-backed search and indexing.
• Add search config for engine, host, API key, and index prefix.
• Implement Meilisearch client wrapper with index bootstrapping and settings.
• Define per-entity documents for conversations, messages, contacts, companies, articles, and help-center content as required by Chatwoot frontend behavior.
• Wire create/update/delete hooks from services into indexing.
• Add batch reindex command for existing data.
• Keep DB search only as explicit development fallback, not as final production mode.
• Add tests with a mocked search engine and integration hooks that can run without a live Meilisearch instance.
• Document required Meilisearch environment variables and local startup flow.

Acceptance:

• Global search endpoint and entity search endpoints return Chatwoot-compatible payloads.
• Search results are account-scoped.
• Search indexing survives entity updates and deletes.
• go test ./... stays green.

Tracking table:

ID	Task	Target files	Reference source	Status
P1.1	Add SearchConfig with engine, host, API key, index prefix, env binding, and defaults.	internal/config/config.go, configs/config.yaml, config tests	.hermes/plans/2025-05-24-global-search-meilisearch.md	Done
P1.2	Add stable engine contract for search, indexing, deletes, batch indexing, and close.	internal/search/engine.go	Chatwoot global/entity search behavior	Done
P1.3	Implement Meilisearch engine wrapper, index naming, bootstrap, sortable/filterable/searchable settings.	internal/search/engine_meili.go	Chatwoot search models/services	Review
P1.4	Keep existing DB search as explicit dev fallback only. Production config must prefer Meilisearch.	internal/search/engine_db.go, internal/search/search_service.go, internal/config/validator.go, cmd/reindex_search	User decision on Meilisearch	Done
P1.5	Define documents and serializers for conversations, messages, contacts, companies, articles, and help-center content.	internal/search/engine.go	reference/chatwoot models/serializers	Review
P1.6	Wire create/update/delete hooks from entity services into async or synchronous indexing boundary.	internal/service/*, internal/search/search_service.go, internal/app/bootstrap.go	Chatwoot callbacks/jobs	Done
P1.7	Add batch reindex command and account/entity filters.	cmd/reindex_search	Chatwoot reindex/search tasks	Done
P1.8	Add mocked engine tests and service integration tests without requiring live Meilisearch.	internal/search/engine_test.go, internal/search/engine_meili_live_test.go, internal/config/config_test.go	Existing test style	Done
P1.9	Document Meilisearch env vars and local startup flow.	this doc, ops docs if needed	Hermes plan	Done

Meilisearch local flow:

docker run --rm -p 7700:7700 -e MEILI_MASTER_KEY=gochat_dev getmeili/meilisearch:latest
GOCHAT_SEARCH_ENGINE=meilisearch GOCHAT_SEARCH_HOST=http://localhost:7700 GOCHAT_SEARCH_API_KEY=gochat_dev go run ./cmd/reindex_search -types all

Search environment variables:

Variable	Default	Notes
GOCHAT_SEARCH_ENGINE	meilisearch	Use db only for explicit local fallback.
GOCHAT_SEARCH_HOST	http://localhost:7700	Meilisearch endpoint.
GOCHAT_SEARCH_API_KEY	empty	Set to Meilisearch master/search key when enabled.
GOCHAT_SEARCH_INDEX_PREFIX	gochat_	Prefixes indexes such as gochat_conversations.
GOCHAT_SEARCH_TIMEOUT_SECONDS	5	HTTP timeout for search/index requests.

Phase 2: Route And Controller Parity Audit

Status: doing.

Checklist:

• Dump Chatwoot route source declarations from reference/chatwoot/config/routes.rb.
• Dump GoChat routes with cmd/dump_routes.
• Build a first tracked route parity table covering method, path, controller, source, and route status.
• Prioritize first frontend-critical API v1 account routes used by the Chatwoot web app.
• Extend parity table with auth scope, request params, response serializer, and handler implementation status.
• Patch first-batch route names and wildcard params where Gin constraints require different internal names, while preserving external URLs.
• Add regression tests for the contact conversations relation route added in this slice.
• Expand route boot regression coverage for tracked Gin wildcard/param conflict groups.

Acceptance:

• Route gap report is generated and checked in.
• All currently implemented routes boot without panic.
• Missing frontend-critical routes have tickets or implementation tasks.

Tracking table:

ID	Task	Artifact	Status
P2.1	Generate Chatwoot route dump from reference/chatwoot.	docs/parity/chatwoot_routes_static.md	Review
P2.2	Generate GoChat route dump with cmd/dump_routes.	docs/parity/gochat_routes.txt	Done
P2.3	Produce route parity table: method, path, controller/handler, auth, request params, serializer, status.	docs/parity/route_parity.md	Review
P2.4	Mark frontend-critical gaps from Chatwoot web app route usage.	docs/parity/route_parity.md	Done
P2.5	Convert existing placeholders/stubs into tracked feature tasks instead of hidden debt.	this doc and docs/parity/placeholder_audit.md	Review
P2.6	Add route boot regression tests for Gin wildcard/param conflicts.	internal/router/router_test.go	Done
P2.7	Track Captain/Copilot route group from routes.rb:62-89.	cmd/route_parity, docs/parity/route_parity.md	Done
P2.8	Track assignment policies and inbox assignment policy routes from routes.rb:306-313.	cmd/route_parity, router	Done
P2.9	Track widget API routes from routes.rb:442-472; keep /api/v1/widget as the Chatwoot-compatible surface.	cmd/route_parity, router widget mount	Done
P2.10	Track public API routes from routes.rb:569-585, including public inbox contacts, conversations, messages, and CSAT survey.	cmd/route_parity, public handlers	Done
P2.11	Track v2 reports, summary reports, and live reports from routes.rb:479-513.	cmd/route_parity, reports handlers	Done
P2.12	Track help-center portal/category/article routes from routes.rb:385-404, including article bulk actions.	cmd/route_parity, help-center handlers	Done

Current Phase 2 route findings:

Type	Count	Required action
Exact tracked critical routes	298	Keep covered while expanding audit scope.
Method-compatible update routes	0	First tracked batch now has exact Rails-compatible method coverage.
Parameter-compatible routes	7	Nested AgentCapacityPolicy user/inbox-limit routes use Gin-internal parameter names while preserving external path shape.
Missing tracked critical routes	0	Current tracked frontend-critical route set has no route-level gaps.

Expanded tracked groups now covered by route parity:

Area	Coverage
Agents and assignable agents	CRUD/bulk-create route coverage for agents, plus assignable_agents#index.
Canned responses	index/create/update/destroy account routes.
Custom attributes and custom filters	index/show/create/update/destroy account routes.
Labels and team membership	labels CRUD plus teams and team_members collection actions.
Notifications	account-scoped notifications, notification_settings, unread_count, read_all, destroy_all, snooze, unread.
Inbox members	Chatwoot account-scoped inbox_members create/show/update/destroy routes.
Inbox member actions	agent_bot, set_agent_bot, sync_templates, health, register_webhook, reset_secret, avatar.
Captain/Copilot	Assistants, assistant inboxes/scenarios, assistant responses, bulk actions, copilot threads/messages, custom tools, documents, preferences, and tasks.
Assignment policies	Account assignment policies, nested inbox bindings, and inbox assignment policy routes.
Agent capacity policies	Account policy CRUD plus nested users and inbox capacity limits from routes.rb:123-127.
Applied SLA reports	Account applied-SLA index, metrics, and download routes from routes.rb:228-231.
Widget API	Chatwoot /api/v1/widget/* route surface plus legacy /widget/* compatibility.
Public API	Public inbox contact/conversation/message routes and public CSAT survey route.
Reports v2	/api/v2/accounts/:account_id summary reports, reports, and live reports.
CRM nested routes	Contact active/search/filter/export/import, contactable inboxes, contact labels/contact inboxes, company avatar/custom-attribute/contact search routes.
Help center	Portal CRUD/member routes, nested category CRUD/reorder, nested article CRUD/reorder, and article bulk actions from routes.rb:385-404.

New route groups tracked in this slice:

Area	Chatwoot source	Current Go surface observed	Expected action
Captain/Copilot	reference/chatwoot/config/routes.rb:62-89	Many /api/v1/accounts/:account_id/captain/... routes already existed.	Added tracked critical set; route parity is exact.
Assignment policies	reference/chatwoot/config/routes.rb:306-313	Chatwoot /assignment_policies and inbox assignment policy routes now exist with no-trailing-slash aliases; local /assignment_policies_v2 remains for compatibility.	Tracked route set is 0 missing and payload/binding behavior is in Review by feat(assignment-policies): align chatwoot payloads.
Widget API	reference/chatwoot/config/routes.rb:442-472	GoChat exposed many routes only under /widget.	Added /api/v1/widget aliases; behavior parity remains tracked under Phase 3/6.
Public API	reference/chatwoot/config/routes.rb:569-585	GoChat had public CSAT conversation routes.	Added public inbox/contact/conversation/message route surface and Chatwoot public CSAT path.
Reports v2	reference/chatwoot/config/routes.rb:479-513	GoChat had report-style routes under /api/v1/accounts.	Added exact v2 /api/v2/accounts/:account_id/... report paths.
Help center	reference/chatwoot/config/routes.rb:385-404	GoChat already exposed the portal/category/article dashboard routes after P3.7a-P3.7c.	Added the full help-center route family to the tracked critical set; route parity remains 0 missing.

Closed tracked critical route gaps in this slice:

Method	Path	Chatwoot controller	Implementation note
GET	/api/v1/accounts/:account_id/contacts/:contact_id/conversations	api/v1/accounts/contacts/conversations#index	Added contact conversation relation endpoint returning Chatwoot payload shape, optional inbox_id, and latest-20 ordering.
POST	/api/v1/accounts/:account_id/contacts/export	api/v1/accounts/contacts#export	Added Chatwoot async request path returning 200 OK; existing CSV download route remains for local compatibility.
POST	/api/v1/accounts/:account_id/conversations/:conversation_id/toggle_priority	api/v1/accounts/conversations#toggle_priority	Added Chatwoot action path returning 200 OK.

Closed Rails update method gaps:

Expected	Existing GoChat route	Implementation note
PUT /api/v1/accounts/:account_id/conversations/:conversation_id	PATCH /api/v1/accounts/:account_id/conversations/:conversation_id	Added PUT alias to the same update handler.
PUT /api/v1/accounts/:account_id/conversations/:conversation_id/messages/:message_id	PATCH /api/v1/accounts/:account_id/conversations/:conversation_id/messages/:message_id	Added PUT alias to the same update handler.

Phase 2 commands:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go run ./cmd/dump_routes > docs/parity/gochat_routes.txt
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go run ./cmd/route_parity

Phase 3: Data And Serializer Parity

Status: review.

Checklist:

• Compare key Chatwoot serializers/entities with Go response payloads.
• Align account, user, inbox, conversation, message, contact, company, team, label, canned response, campaign, webhook, help center, and notification payload shapes.
• Verify timestamps, IDs, enum strings, nested objects, pagination metadata, and error envelopes.
• Add fixture-driven tests for payload compatibility.

Acceptance:

• Chatwoot frontend can consume the payloads without adapter code.
• Serializer deviations are documented only where GoChat intentionally differs.

Frontend-critical API groups to audit first:

ID	Area	Scope	Status
P3.1	Auth/session/profile	Login, logout, current user, profile, availability, notification settings, Devise password reset, and confirmation.	Review; profile account permission arrays, conditional hmac_identifier, and user notification-settings raw payloads now match Chatwoot role/custom-role semantics, widget script helper, and dashboard settings store expectations.
P3.2	Accounts/users/teams	Account settings, users, agents, teams, team members, invitations, roles, permissions.	Doing; account show/update/create/cache-key/active-at plus agents/teams/team-member, assignable-agent settings payloads, profile account permission arrays, platform account-user raw/idempotent membership, platform user raw serializer/create-login-token/update-delete semantics, AccountUser inviter_id persistence/audit naming, agents _agent serializer fields, order_by_full_name ordering with Chatwoot no-pagination index behavior, agents bulk invite best-effort behavior, and agent update PATCH/auto_offline/validation semantics now have focused Chatwoot-style coverage.
P3.3	Inboxes/channels	Inbox CRUD, assignable agents, avatars, channel config, business hours, widget config.	Review; assignable-agent payload drift closed, broader inbox serializer drift remains evidence-driven.
P3.4	Conversations/messages	List filters, status changes, assignment, labels, private notes, attachments, drafts, typing/read events.	Review
P3.5	Contacts/companies	CRUD, merge, labels, notes, custom attributes, import/export, conversations relation, avatars, and shared attachments.	Doing; company multipart avatar create/update and fixed 25-row company pagination now match the reused dashboard companies store/API path.
P3.6	Labels/custom attributes/custom filters	Create/update/list behavior and exact response shapes.	Doing; label CRUD is in Review with Chatwoot title/description/color/show_on_sidebar payloads and raw/list response contracts, while custom attributes/custom filters remain evidence-driven follow-ups.
P3.7	Notifications/reports/help center/campaigns	Frontend-visible payloads and pagination/error envelopes.	Doing; notifications, reports, account campaign CRUD/scheduling, and help-center portal/category/article routes/payloads now have focused Chatwoot payload fixtures. Continue only with fresh reference/smoke drift.
P3.8	Widget/public APIs	Widget init, campaigns, config, contact, conversations, messages, direct uploads, public inbox flow, public CSAT, public help-center portal/article/category JSON.	Review for current widget/public evidence; public help-center portal show/default-locale, popular-article lists, and category list/show JSON now match the inspected public routes. Reopen only from fresh widget/public smoke or reference evidence.
P3.9	Search payloads	Global search and entity search documents backed by Meilisearch.	Review
P3.10	Account webhooks/integration settings	Account webhook CRUD, integration app/hook payloads, event subscriptions, secrets, and delivery backing rows.	Review; reused dashboard Webhooks settings flow now gets Chatwoot { payload } list/mutation serializers, PATCH update, nested { webhook } bodies, generated secrets, scoped mutations, and empty 200 OK delete. P3.11 integration apps/hooks now also match the reused dashboard integrations list/create/delete path with raw app/hook serializers, app_id/reference_id, settings schemas, account-scoped hook mutations, and empty delete.

Serializer parity work plan:

Order	Endpoint family	Reference sources	Verification artifact	Status
S1	Auth and profile	reference/chatwoot/app/controllers/api/v1/profile*, frontend auth API usage	fixture tests for current user/profile payloads	Done
S2	Conversations and messages	reference/chatwoot/app/controllers/api/v1/accounts/conversations*, serializers/entities	fixture tests for index/show/message create/update	Review
S3	Contacts and companies	reference/chatwoot/app/controllers/api/v1/accounts/contacts*, enterprise companies*	fixture tests for list/show/search/merge/relation/shared attachment/avatar payloads	Doing; contact shared attachments, conversation shared-file payloads, company multipart avatar form bodies, and fixed company pagination now have focused Chatwoot-style coverage.
S4	Inboxes and channels	reference/chatwoot/app/controllers/api/v1/accounts/inboxes*, channel controllers	fixture tests for inbox CRUD, channel settings, widget config	Done
S5	Notifications and settings	reference/chatwoot/app/controllers/api/v1/accounts/notifications*	fixture tests for notification list/actions/settings	Review; list envelope, includes filters, unread counts, read_all, unread/snooze/update raw responses, and destroy_all read/all are covered.
S6	Reports and CSAT	reference/chatwoot/app/controllers/api/v1/accounts/reports*, csat_survey_responses*	fixture tests for report filters and CSAT metrics/list	Doing
S7	Widget/public	reference/chatwoot/app/controllers/api/v1/widget*, public/api/v1*	widget smoke fixtures and public flow tests	Doing
S8	Search	reference/chatwoot search controllers plus frontend search client	Meilisearch-backed search response fixtures	Review
S9	Account webhooks	reference/chatwoot/app/controllers/api/v1/accounts/webhooks_controller.rb, account webhook Jbuilder views, dashboard webhooks store/API	fixture tests for webhook list/create/update/delete payloads	Review

Serializer comparison rules:

• Compare against reference/chatwoot serializers/entities before changing Go responses.
• Prefer fixture-driven tests for exact JSON shape, enum strings, pagination metadata, and error envelopes.
• Preserve Chatwoot field names even if Go internal naming differs.

Phase 4: Enterprise Feature Completion

Status: doing.

Excluded:

• SSO
• SAML
• LDAP
• OIDC

Included checklist:

• SLA policies and SLA event tracking.
• Audit logs and admin-readable audit endpoints.
• Custom roles and permission checks.
• Agent capacity and assignment limits.
• Assignment policies and auto-assignment compatibility.
• Captain/Copilot assistant, custom tools, scenarios, documents, responses, inbox bindings, preferences, Copilot threads/messages, tasks, and stream disabled-state compatibility. Provider-specific LLM depth remains feature-gated and B12/Phase 5 can name any deeper frontend or dispatch gaps.
• CSAT survey response flow, metrics, filters, and review notes.
• Inbox limits and account/inbox usage enforcement.
• Automation rules, macros, execution logs, and action side effects.

Acceptance:

• Each included feature has routes, persistence, authorization, tests, and Chatwoot-compatible response behavior.
• Unsupported SSO family features are explicitly disabled or omitted without breaking frontend navigation for enabled features.

Enterprise tracking table:

ID	Feature	Existing Go surface	Required next work	Status
P4.1	SLA policies/events	internal/model/sla_policy.go, internal/model/sla_event.go, internal/service/sla_policy_service.go, internal/service/applied_sla_service.go, internal/service/sla_event_service.go, internal/handler/api/v1/sla_policy_handler.go	SLA policy CRUD, applied-SLA conversation attach, idempotent core breach lifecycle, applied-SLA reports, current reference timing review, and SLA miss notifications are implemented; durable job scheduling remains Phase 5.	Review
P4.2	Audit logs	internal/model/audit.go, internal/service/audit_service.go, internal/repository/audit_repo.go, internal/handler/api/v1/audit_handler.go	Audit list payload, admin access, associated-account scoping, fixed pagination, shared audit writer boundary, and named representative writer coverage are implemented; deeper resource-specific auditable.push_event_data remains future serializer depth if frontend requires it.	Review
P4.3	Custom roles/permissions	internal/model/custom_role.go, internal/service/custom_role_service.go, internal/middleware/role_check.go, internal/handler/api/v1/custom_role_handler.go	Permission arrays, raw admin payloads, administrator gates, account-user resolution, profile permissions, and delete nullification are implemented; keep in Review until frontend smoke covers enterprise settings.	Review
P4.4	Agent capacity	internal/model/agent_capacity_policy.go, internal/service/agent_capacity_policy_service.go, internal/handler/api/v1/agent_capacity_handler.go, internal/autoassignment/*	First align AgentCapacityPolicy API, serializers, nested users, and InboxCapacityLimit data contracts; then enforce capacity in manual/auto assignment.	Review
P4.5	Inbox limits	internal/model/agent_capacity_policy.go InboxCapacityLimit, plus legacy internal/model/inbox_limit.go, internal/service/inbox_limit_service.go, internal/repository/inbox_limit_repo.go, internal/handler/api/v1/inbox_limit_handler.go	Chatwoot enterprise nested agent_capacity_policies/:policy_id/inbox_limits, assignment-path enforcement, and account-level usage_limits[:inboxes] create-path enforcement are covered.	Review
P4.6	Captain/Copilot	internal/model/captain_models.go, internal/model/copilot_models.go, internal/service/captain_*, internal/service/copilot_*, internal/handler/api/v1/captain_*, internal/handler/api/v1/copilot_handler.go	Captain resource payloads through B11.1c, Copilot thread/message payloads through B11.2, Captain preferences through B11.3a, Captain playground through B11.3b, document sync gates through B11.3c, task/tool-call payload persistence through B11.3d, stream/realtime fallback payloads through B11.3e, and durable P5.11 Captain/Copilot response jobs are aligned.	Review
P4.7	CSAT	internal/csat/*, internal/automation/csat_survey_*, internal/handler/api/v1/csat_*, internal/service/csat_metrics_service.go	Account-side list/metrics/review-note payloads, public update depth, resolve-triggered generic survey send, download CSV, and channel-specific template job hooks are aligned.	Review
P4.8	Automation and macros	internal/automation/*, internal/handler/api/v1/automation_rule_handler.go, internal/handler/api/v1/macro_handler.go	Automation-rule CRUD/listener/log/external-action delivery, delayed-action reference closure, team-email and SLA actions, and macro CRUD/display-ID execution parity are implemented; deeper macro attachment/file parity remains B9.4.	Review
P4.9	Assignment policies	internal/model/assignment_policy.go, internal/repository/assignment_policy_repo.go, internal/service/assignment_policy_service.go, internal/handler/api/v1/assignment_policy_handler.go, internal/router/router.go, plus legacy internal/autoassignment/*	Chatwoot assignment policy CRUD, raw serializers, request wrappers, inbox policy binding/list/delete, assigned inbox counts, and no-trailing-slash routes are implemented; keep in Review until B12 proves the reused enterprise settings flow or opens named drift.	Review

Enterprise work package breakdown:

Package	Subtasks	Must verify	Status
SLA	Policy CRUD parity, conversation SLA assignment, first-response/next-response/resolution timers, business-hours handling, breach events, notifications.	Policy payloads, applied-SLA attach, seconds-based thresholds, core state transitions, breach idempotency, report payloads, reference only_during_business_hours timing, and notification fan-out are covered. Durable scheduling remains Phase 5.	Review
Assignment and capacity	Assignment policy CRUD, inbox policy binding, round-robin/availability/capacity selection, manual assignment limits, fallback behavior.	Assignment policy API and inbox bindings match Chatwoot payloads by feat(assignment-policies): align chatwoot payloads; manual and automatic assignment respect availability, team/inbox membership, and limits by a98dc2c.	Review
CSAT account/public side	Survey send on resolve, response list, metrics, filters, downloads, review notes, resend/idempotency, public lock.	Account report list/metrics/review-note payload fixtures are covered by f441680; public object-shaped submit/update, one-response-per-message idempotency, and resolve-triggered generic survey message send are covered by ef3a909; download CSV is covered by b36cf07.	Review
Automation rules	CRUD payload parity, condition/action parity, event listener coverage, delayed actions, execution logs, no-stop-on-match behavior, webhook, transcript, team-email, and SLA actions.	B9.1a CRUD, B9.1b listener coverage, B9.1c execution outcome logging, B9.1d retryable webhook/email transcript delivery, and B9.3 current-reference delayed-action closure plus team-email/SLA action coverage are covered.	Review
Macros	Macro CRUD, availability by account/user, execute side effects, validation, audit/log output.	CRUD payloads, visibility/authorization, display-ID execution, labels/status/messages/private notes, and empty execute/delete responses are covered by feat(macros): align chatwoot macro payloads; deeper attachment files and durable queue remain follow-ups.	Review
Audit	Audit model parity, mutating action coverage, request metadata, filters/pagination, admin endpoint payloads.	List/admin payload parity is covered by feat(audit): align chatwoot audit log payloads; named representative writer coverage is covered by feat(audit): record enterprise mutations and feat(audit): cover operational mutations.	Review
Custom roles	Permission-key parity, account-user role resolution, policy middleware, create/update/delete behavior.	Permission arrays, raw admin payloads, admin gates, RBAC/account-scope/profile resolution, and delete nullification are covered by feat(custom-roles): align chatwoot permissions.	Review
Inbox limits	Account/inbox limit models, create/update enforcement, UI-readable limit responses, admin overrides.	Chatwoot nested capacity-limit API, assignment-path enforcement, and account-level create-limit 402 behavior are covered by B5/B7/B10.4.	Review
Captain/Copilot	Assistants, inbox bindings, scenarios, responses, documents, tools, preferences, copilot threads/messages, tasks, streaming/tool-call behavior, durable response jobs.	Assistant CRUD/tools/inbox binding fixtures are covered by feat(captain): align assistant resources; scenario/custom-tool fixtures are covered by feat(captain): align scenario and tool payloads; document/assistant-response/bulk/custom-tool-test fixtures are covered by feat(captain): align document response actions; Copilot thread/message fixtures are covered by feat(copilot): align thread message payloads; preferences fixtures are covered by feat(captain): align preferences payloads; playground fixtures are covered by feat(captain): align playground fallback; document sync gate fixtures are covered by feat(captain): gate document sync backend; task/tool-call payload persistence is covered by feat(captain): align task payload persistence; stream disabled states and push payload shapes are covered by feat(captain): align streaming fallbacks; durable document/Copilot/conversation jobs are covered by P5.11 checkpoints through feat(captain): queue copilot response jobs.	Review

Enterprise acceptance gates:

Feature	Required gates before Done	Reference notes
SLA	Field names and units match Chatwoot; only_during_business_hours exists and current reference timing is covered; policy CRUD payloads match the enterprise Jbuilder views; applied SLA is created when sla_policy_id is attached; FRT/NRT/RT breach events are idempotent; report index/metrics/download payloads match Rails; SLA miss notifications use Chatwoot recipients and types.	docs/verification/SLA_ASSIGNMENT_POLICY_V2_COMPATIBILITY_REPORT.md, docs/requirements/M11-enterprise-features.md
Audit	Mutating account resources emit audit records with actor, IP, request UUID, auditable type/id, associated account, and changes; admin list pagination matches Chatwoot.	docs/requirements/M11-enterprise-features.md
CustomRole	Permission keys match Chatwoot; AccountUser permission resolution honors custom roles; deleting a role nullifies users; admin-only policy is enforced.	docs/requirements/M1-accounts-and-users.md, docs/requirements/M11-enterprise-features.md
AgentCapacity and InboxLimit	Assignment and auto-assignment respect per-inbox conversation limits; account/inbox limits are enforced in create paths and surfaced to frontend.	docs/requirements/M1-accounts-and-users.md, docs/requirements/M5-team-and-assignment.md
Assignment policies	Chatwoot assignment policy route and payload shapes match the reused frontend; inbox policy binding/list/delete is implemented; policy selection, availability, and capacity interact correctly or are reopened from B12/reference evidence.	reference/chatwoot/config/routes.rb:306-313
CSAT	Resolve event sends survey once; widget/WhatsApp/Twilio paths are modeled where supported; public submit/update honors lock window; metrics and download filters match Chatwoot.	.hermes/plans/2026-05-24-automation-macro-csat.md, docs/requirements/M7-reporting-and-csat.md
Automation and macros	Conditions/actions match Chatwoot; macro execute side effects are real; execution logs and async webhook/email transcript actions are durable and retryable.	.hermes/plans/2026-05-24-automation-macro-csat.md, docs/requirements/M6-automation-and-templates.md
Captain/Copilot	Assistant, tools, documents, responses, scenarios, inbox bindings, copilot threads/messages, tasks, streaming, and LLM/tool-call behavior are implemented or explicitly feature-gated.	docs/requirements/M10-captain-and-copilot.md

Excluded tracking table:

Feature	Decision	Required handling
SSO	Excluded	Do not prioritize implementation. Existing surfaces should not block core frontend use.
SAML	Excluded	Do not expand beyond already present code unless needed to disable safely.
LDAP	Excluded	Omit from parity scope.
OIDC	Excluded	Omit from parity scope.

Phase 5: Background Jobs And Integrations

Status: doing; this is the current active implementation slice.

Default implementation decision for tracking: use a PostgreSQL-backed durable job table first, with Redis used only for optional locks/rate limiting where existing code already depends on it. This keeps job state inspectable in the Go backend, avoids adding a new hard runtime beyond the already-required database, and still allows Chatwoot-style retry, scheduling, idempotency, and observability. If a specific reference behavior requires Redis timing semantics, record that under the owning P5 task before implementation.

Reference job families to keep in scope:

• Core dispatcher jobs: reference/chatwoot/app/jobs/event_dispatcher_job.rb, action_cable_broadcast_job.rb, hook_job.rb, webhook_job.rb, and provider webhook/event jobs.
• Conversation/message jobs: send_reply_job.rb, bulk_actions_job.rb, macros_execution_job.rb, conversations/resolution_job.rb, conversations/reopen_snoozed_conversations_job.rb, conversations/update_message_status_job.rb, and activity/mention jobs.
• CRM/import/export jobs: account/contacts_export_job.rb, company/avatar/label jobs, and migration/backfill jobs that affect frontend-visible data.
• Enterprise SLA jobs: enterprise/app/jobs/sla/trigger_slas_for_accounts_job.rb, process_account_applied_slas_job.rb, and process_applied_sla_job.rb.
• Captain/Copilot jobs: document schedule/perform/crawl/response-builder jobs, embedding update jobs, conversation response builder, and Copilot response jobs.
• Channel template/status jobs: WhatsApp/Twilio template sync, CSAT template delivery, delivery status, and provider-specific outbound/inbound jobs.

Known hotspots:

• internal/worker/worker.go has the committed P5.1 durable core and is already wired to dispatcher, search indexing, automation delivery, macro fan-out, CSAT survey/template sends, SLA scans, contact exports, Captain document sync, and conversation maintenance jobs.
• internal/service/message_delivery_worker.go and internal/handler/webhook/incoming_persister_jobs.go now cover P5.10 SendReplyJob-style outbound delivery plus provider delivery-status/read-receipt jobs.
• internal/handler/webhook/* and provider services now keep verification/parsing in the HTTP path while IncomingPersister moves normalized inbound persistence/dispatch behind durable jobs when the WorkerPool is configured.
• internal/service/captain_* and internal/service/copilot_* now cover Captain document sync, crawl/parser, schedule-sync, response-builder, embedding-update, Copilot response, and Captain conversation response-builder jobs.
• internal/service/analytics_service.go, internal/service/analytics_query_helpers.go, and internal/service/reporting_rollup_worker.go now own P5.13 analytics aggregation, lazy rollup freshness, and durable day rollup replay.

Checklist:

• Add background_jobs persistence with job type, payload, queue, status, attempt counters, scheduled/locked timestamps, idempotency key, last error, and completion timestamps.
• Replace internal/worker/worker.go placeholder with enqueue, schedule, perform, retry/backoff, dead-letter, and graceful shutdown behavior.
• Map the committed Chatwoot job/listener families to Go worker responsibilities in the tracking table.
• Finish durable job dispatch for delayed automation actions if current-reference params require it; current reference has no delayed action params, and remaining automation side effects are queued or explicitly covered.
• Add retry and failure logging for the remaining external provider calls.
• Add tests for the remaining enqueueing, uniqueness/idempotency, delayed execution, retries, worker restart pickup, and fakeable external side effects.

Acceptance:

• User-visible side effects do not depend on synchronous handler-only execution.
• Failed background work is observable and retryable.

Tracking table:

ID	Task	Reference source	Current Go hotspot	Done boundary	Status
P5.1	Implement durable worker core and job model.	reference/chatwoot/app/jobs/application_job.rb, mutex_application_job.rb	internal/worker/worker.go, internal/model/background_job.go, migrations/000026_add_background_jobs.*.sql	Job table, worker persistence API, enqueue API, worker loop, retry/backoff, scheduled jobs, mutex/idempotency keys, dead-letter state, and restart pickup tests exist.	Review by feat(worker): add durable background jobs
P5.2	Route async dispatcher events through durable jobs.	event_dispatcher_job.rb, Chatwoot async dispatcher listeners	internal/dispatch/dispatcher.go, internal/channel/dispatcher.go	Heavy listeners can enqueue durable jobs without changing sync listener behavior; tests cover sync vs async routing and replay.	Review by feat(dispatch): queue async events durably
P5.3	Move Meilisearch indexing and reindex fan-out into retryable jobs.	Meilisearch plan plus Chatwoot callbacks/jobs that index searchable records	search services, contact/company/conversation indexing hooks	Create/update/delete indexing survives handler success, retries on Meilisearch failure, and optional live Meilisearch gate remains green.	Review by feat(search): queue index updates durably
P5.4	Queue automation webhook and transcript delivery.	webhook_job.rb, automation action execution services	internal/automation/action_delivery.go, internal/automation/action_service.go	Existing timeout/retry fakeable delivery is invoked by durable jobs; logs preserve attempt metadata and idempotency.	Review by feat(automation): queue external action deliveries
P5.5	Queue delayed automation actions and macro execution.	trigger_scheduled_items_job.rb, macros_execution_job.rb	automation rule listener, macro service	Delayed actions execute after schedule time if reference params exist; macro execute supports multi-conversation job fan-out, and repeated workers do not duplicate side effects.	Review by feat(automation): queue macro and csat jobs and feat(automation): close delayed action parity; current reference exposes no delayed automation action params
P5.6	Queue CSAT survey sends and channel-specific templates.	CSAT listener/services, WhatsApp/Twilio template services/jobs	internal/automation/csat_survey_listener.go, internal/service/csat_template_service.go, channel send services	Resolve-triggered CSAT send is durable; WhatsApp/Twilio template delivery and failure states are fakeable and observable.	Review by feat(automation): queue macro and csat jobs and feat(csat): queue channel templates
P5.7	Queue SLA account-wide scans and applied-SLA processing.	enterprise/app/jobs/sla/trigger_slas_for_accounts_job.rb, process_account_applied_slas_job.rb, process_applied_sla_job.rb	internal/service/applied_sla_service.go, SLA event services	Scheduler enqueues account scans and per-SLA processing; threshold transitions remain idempotent and notification fan-out is retryable.	Review by feat(sla): queue applied sla scans
P5.8	Queue contact export artifact generation and completion notification/email.	account/contacts_export_job.rb	contact export service and mailer boundary	Export API returns immediately, artifact generation is durable, completion notification/email is fakeable, and download remains stable after restart.	Review by feat(crm): queue contact exports
P5.9	Queue inbound provider webhook processing where Chatwoot defers work.	webhooks/*_events_job.rb, webhooks/*_delivery_job.rb	webhook handlers, provider services	Provider HTTP ack behavior remains Chatwoot-compatible while persistence/dispatch runs through retryable jobs with signature validation preserved.	Review by feat(webhook): queue incoming messages
P5.10	Queue outbound message delivery and delivery-status updates.	send_reply_job.rb, provider delivery/status jobs	message send/channel services, delivery status handler	Outgoing message creation and provider delivery are separated; retries update message/delivery status exactly once.	Review by feat(messages): queue send replies and feat(messages): queue delivery statuses
P5.11	Queue Captain document sync, crawl, response building, embeddings, and Copilot responses.	Captain document/crawl/response/embedding/Copilot/conversation jobs	internal/service/captain_document_service.go, internal/service/copilot_service.go, internal/service/captain_conversation_service.go, Captain/Copilot services	Existing fakeable disabled/failure gates run under durable jobs; document statuses, Copilot message persistence, and Captain conversation replies survive worker restart.	Review by feat(captain): queue document syncs, feat(captain): queue document crawl jobs, feat(captain): queue response embedding jobs, and feat(captain): queue copilot response jobs
P5.12	Queue conversation maintenance jobs.	trigger_scheduled_items_job.rb, campaigns/trigger_oneoff_campaign_job.rb, conversations/resolution_job.rb, reopen_snoozed_conversations_job.rb, update_message_status_job.rb, bulk_actions_job.rb	conversation service/handlers	Auto-resolution, snooze reopen, status updates, and bulk actions are scheduled/retryable with idempotent tests.	Review by feat(conversations): queue maintenance jobs, feat(conversations): queue message status updates, and feat(conversations): queue bulk actions
P5.13	Replace placeholder analytics/report builders that need background aggregation.	reporting jobs/services and report controllers	internal/service/analytics_service.go, internal/service/analytics_query_helpers.go, internal/service/reporting_rollup_worker.go, reporting services	P5.13a derives live/bot/conversation summary/matrix/distribution/outgoing-count report values from persisted rows; P5.13b adds lazy cached rollup freshness, durable reporting:rollup_day jobs, and /reports metric timeseries index parity.	Review by feat(reports): derive analytics aggregates and feat(reports): add analytics timeseries rollups; remaining report work should be created as drift slices when frontend/reference exposes additional metrics

P5.1 current checkpoint:

• Added background_jobs as the shared durable job table with queue, job type, JSON payload, status, priority, attempt counters, scheduled/locked timestamps, idempotency key, last error, and completion/dead-letter timestamps.
• Replaced the WorkerPool stub with enqueue/schedule APIs, handler registration, ProcessOne, start/stop worker loops, PostgreSQL FOR UPDATE SKIP LOCKED claiming, retry/backoff, dead-letter state, and stale-lock recovery for worker restart pickup.
• Kept older NewWorkerPool() construction as a no-op-compatible path while adding NewWorkerPoolWithOptions(db, ...) for durable wiring.
• Added focused tests proving enqueue/idempotency, due job completion, retry to dead-letter, queue/schedule filtering, and stale running job requeue.
• Remaining Phase 5 work: delayed automation scheduled-item execution if reference params require it.

P5.1 verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/worker -count=1
env TMPDIR=/home/rogee/Projects/gochat/.tmp/test-tmp GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

P5.2 current checkpoint:

• channel.Dispatcher can now be constructed or later wired with a WorkerPool; DispatchAsync enqueues event:dispatch_async jobs on the events queue and falls back to current synchronous behavior when no worker is configured.
• dispatch.EventDispatcher can now attach a WorkerPool; sync listeners still execute inline, while async listeners and DispatchAsync subscribers enqueue durable per-listener event:listener_dispatch jobs.
• Worker replay resolves the listener by name and invokes OnEvent with the serialized event payload. Missing listeners or malformed payloads fail the job, preserving retry/dead-letter visibility.
• WorkerPool default queue handling was broadened to process all queues unless explicitly filtered, so events jobs are processed by the default worker.
• Remaining integration work is feature-specific: delayed automation actions if still required; analytics aggregation now registers durable day rollup handlers on this path.

P5.2 verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/channel ./internal/dispatch ./internal/worker -count=1
env TMPDIR=/home/rogee/Projects/gochat/.tmp/test-tmp GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

P5.3 current checkpoint:

• DurableSearchIndexer now wraps the Meilisearch-backed SearchService write side. Conversation, message, contact, company, and article create/update/delete hooks enqueue search:index jobs on the search queue when a WorkerPool is configured.
• Worker replay reloads each account-scoped record before indexing so Meilisearch receives current database state instead of stale request-time payloads.
• Missing records during an index replay are converted into delegate delete calls, which keeps delayed create/update jobs from resurrecting documents after a database delete.
• Search read paths remain Meilisearch-first through searchService; contact and company services still use the live SearchService reader instead of the durable wrapper.
• No-worker construction still falls back to synchronous indexing for focused tests and development paths that do not start the durable worker.
• Remaining P5.3 work is limited to explicit reindex fan-out/CLI scheduling and optional live Meilisearch environment gates; normal service-layer writes are now durable.

P5.3 verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'DurableSearchIndexer\|SearchIndexHooks' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service ./internal/search ./internal/worker ./internal/app -count=1
env TMPDIR=/home/rogee/Projects/gochat/.tmp/test-tmp GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

P5.4 current checkpoint:

• ActionService can now be constructed with a WorkerPool. When present, send_webhook_event enqueues automation:webhook_delivery jobs and send_email_transcript enqueues one automation:transcript_delivery job per parsed recipient, matching Chatwoot's async WebhookJob/mailer boundary instead of depending on the request path.
• The durable job handlers reuse the existing fakeable HTTP webhook and SMTP transcript delivery interfaces, so timeout/retry behavior remains tested at the delivery boundary while worker attempts, errors, retry schedules, completion, and dead-letter state are visible through background_jobs.
• AutomationRuleService, AutomationRuleListener, and MacroService can carry the WorkerPool through action execution. Bootstrap now creates a durable WorkerPool, registers automation delivery jobs, wires the dispatcher with event jobs, and starts the worker in App.Run.
• Existing no-worker constructors still preserve the previous synchronous fallback for focused tests and development paths that do not start the durable worker yet.
• Remaining Phase 5 work: delayed automation actions if current-reference params require them; macro fan-out, CSAT sends/templates, Meilisearch indexing fan-out, SLA scans, contact export email, provider webhook/offline delivery, Captain/Copilot, conversation maintenance, and analytics rollups/timeseries are in Review.

P5.4 verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation ./internal/worker ./internal/app -count=1
env TMPDIR=/home/rogee/Projects/gochat/.tmp/test-tmp GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

P5.5/P5.6 current checkpoint:

• MacroService.ExecuteForDisplayIDs now follows Chatwoot MacrosExecutionJob when a WorkerPool is configured: request handlers can return 200 OK after enqueue, the worker later resolves account-scoped conversation display IDs, and macro actions execute per conversation under the existing macro/action service boundary.
• Macro job replay logs execution rows after each conversation and does not retry solely because the audit-style execution record failed, avoiding duplicate conversation side effects from log-only failures.
• CsatSurveyListener now queues resolve-triggered CSAT sends through csat:survey_send jobs with an idempotency key per conversation. Duplicate resolved events reuse the same queued/completed job, and the worker still relies on SendSurveyForConversationID's existing one-survey-message guard.
• CsatTemplateService now queues WhatsApp/Twilio template creation through csat:template_create jobs when a WorkerPool is configured. Worker replay calls a fakeable provider boundary, persists provider metadata into inbox.csat_config, and records provider failures in both template status and background_jobs retry state.
• Inbox CSAT template create/analyze handlers now accept Chatwoot nested { template: { message, button_text, language } } payloads, and show returns the Chatwoot-style template_exists status object.
• Message-updated CSAT response building remains inline because it is part of the submitted widget/public API update path, not an external delivery side effect.
• B9.3 reference audit confirms the current Chatwoot automation action shape has no explicit delayed action params. send_email_to_team now queues durable automation:team_email_delivery jobs and enterprise add_sla creates account-scoped conversation/applied-SLA state.
• Remaining P5.5/P5.6 work: none known for the named delayed automation/macro/CSAT job rows; future delayed action work requires new reference or smoke evidence.

P5.5/P5.6 verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/automation ./internal/worker ./internal/app -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'CsatTemplate' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -run 'InboxCsatTemplate' -count=1
env TMPDIR=/home/rogee/Projects/gochat/.tmp/test-tmp GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

P5.7 current checkpoint:

• sla:trigger_accounts mirrors Chatwoot enterprise Sla::TriggerSlasForAccountsJob: it scans accounts that have SLA policies and queues one sla:process_account job per account on the medium queue.
• The root trigger job runs on scheduled_jobs, uses five-minute idempotency buckets, and self-schedules the next scan after a successful run so bootstrap only needs to seed the first job.
• sla:process_account mirrors Sla::ProcessAccountAppliedSlasJob: it finds active and active_with_misses AppliedSLA rows for the account and queues sla:process_applied jobs.
• sla:process_applied mirrors Sla::ProcessAppliedSlaJob: it calls the existing AppliedSlaService.Evaluate, preserving idempotent miss events, notification fan-out, retry/backoff, and dead-letter visibility through background_jobs.
• Bootstrap registers the SLA job handlers and enqueues the initial root scan when the app boots.
• Remaining Phase 5 work: none known for the named SLA job row; future scheduling gaps require new reference or smoke evidence.

P5.7 verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'SlaProcessingJobs\|AppliedSlaService' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service ./internal/worker ./internal/app -count=1
env TMPDIR=/home/rogee/Projects/gochat/.tmp/test-tmp GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

P5.8 current checkpoint:

• contact:export now mirrors Chatwoot Account::ContactsExportJob on the low queue. When a WorkerPool is configured, POST /contacts/export creates a pending contact_exports artifact and returns after enqueue instead of generating CSV synchronously on the request path.
• Worker replay reloads the export request from the persisted column_names and filter_params, generates the CSV artifact, stores file_url, csv_data, row_count, and completed_at, then creates the existing contacts_export_complete notification and invokes the fakeable mailer boundary.
• Completed export jobs are idempotent: a duplicate replay of an already-completed export is a no-op, so completion notifications and mail are not duplicated.
• Failed worker execution records the export error and leaves the background job retry/dead-letter state observable through background_jobs.
• No-worker construction still uses the synchronous fallback for focused tests and local paths that do not start the durable worker.
• Remaining Phase 5 work: delayed automation scheduled-item execution if reference params require it.

P5.8 verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'ContactService_ExportContacts\|ContactExportJob' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service ./internal/handler/api/v1 ./internal/worker ./internal/app -count=1
env TMPDIR=/home/rogee/Projects/gochat/.tmp/test-tmp GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

P5.9 current checkpoint:

• webhook:incoming_message_persist now mirrors the persistence/dispatch deferral used by Chatwoot provider event jobs such as Webhooks::TelegramEventsJob, Webhooks::LineEventsJob, Webhooks::WhatsappEventsJob, Webhooks::TwilioEventsJob, Webhooks::FacebookEventsJob, and Webhooks::TiktokEventsJob.
• Provider HTTP handlers still perform request acknowledgement, signature validation, inbox lookup, and provider-specific payload parsing on the request path, preserving current acknowledgement behavior.
• When a WorkerPool is configured, IncomingPersister.PersistIncoming validates the normalized channel.IncomingMessage, enqueues webhook:incoming_message_persist, and returns before creating contact inboxes, conversations, messages, or dispatching automation/realtime events.
• Worker replay reloads the inbox, runs the existing Chatwoot-style ContactInbox/Conversation/Message persistence path, keeps source-ID dedupe behavior, and dispatches the same contact.created, conversation.created/opened/updated, message.created, and message.incoming events from the durable path.
• Incoming jobs use idempotency keys by inbox/source ID; WhatsApp and Twilio inbound messages use the low queue to match their reference jobs, while Telegram, LINE, Facebook/Instagram, and TikTok use the default queue.
• Bootstrap wires Telegram, LINE, Facebook/Instagram, WhatsApp, TikTok, and Twilio persisters to the WorkerPool. No-worker construction remains synchronous for existing focused unit tests and local non-worker paths.
• Remaining P5.9 work: none known for normalized inbound persistence/dispatch deferral; any future provider-specific raw event replay gap should be tracked as a separate Phase 2/3 drift slice if reference inspection or smoke exposes one.

P5.9 verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/webhook -run 'IncomingPersister.*Incoming\|IncomingPersister.*Status\|StatusJob\|TwilioInboundSMS\|TwilioDeliveryStatus' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/webhook ./internal/channel/whatsapp ./internal/worker ./internal/app -count=1
env TMPDIR=/home/rogee/Projects/gochat/.tmp/test-tmp GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

P5.10 current checkpoint:

• message:send_reply now mirrors Chatwoot SendReplyJob on the high queue for the send-reply core. Outgoing message creation enqueues provider delivery when a WorkerPool is configured, while no-worker service construction keeps the older message.outgoing dispatch fallback.
• Worker replay reloads the current message, conversation, inbox, and contact by account scope before calling the registered channel provider through channel.SendMessageToChannel.
• The job skips already provider-originated messages with source_id, private messages, voice-call bubbles, and non-outgoing/non-template messages, matching Base::SendOnChannelService#invalid_message? and preventing duplicate external sends.
• Successful provider sends persist the returned external message ID into messages.source_id and clear any stale external_error from content_attributes while keeping status sent.
• Provider failures mark the message failed, persist content_attributes.external_error, and return an error so durable retry/backoff/dead-letter state remains observable in background_jobs.
• Bootstrap wires MessageService.SetWorkerPool(workerPool), so production outgoing replies are replayable after process restart.
• IncomingPersister.SetWorkerPool now registers provider delivery-status jobs: direct receipts enqueue webhook:message_status_update, contact-scoped read receipts enqueue webhook:contact_messages_status_update, and worker replay reloads the inbox before applying status transitions.
• Delivery-status replay upserts delivery_statuses, dispatches message.status_updated, records failed provider details in content_attributes.external_error, clears stale external errors on non-failed updates, and prevents stale sent/delivered receipts from downgrading already-read messages.
• Twilio status callbacks now match the reference Twilio::DeliveryStatusController acknowledgement with 204 No Content, support the exact /twilio/delivery_status route plus the legacy /webhooks/twilio/delivery_status alias, resolve channels by MessagingServiceSid or AccountSid/From, map undelivered to failed, and persist Twilio ErrorCode/ErrorMessage as external_error.
• Bootstrap wires Facebook/Instagram, WhatsApp, TikTok, and Twilio webhook persisters to the WorkerPool, so provider status callbacks are replayable after process restart. No-worker construction still performs status updates inline for focused unit tests.
• Remaining P5.10 work: none known for the named outbound delivery/status row.

P5.10 verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'MessageDeliveryWorker\|MessageService' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/webhook -run 'IncomingPersister.*Status\|StatusJob\|TwilioDeliveryStatus' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service ./internal/worker ./internal/app -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/webhook ./internal/service ./internal/worker ./internal/app -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go run ./cmd/dump_routes > docs/parity/gochat_routes.txt
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go run ./cmd/route_parity
env TMPDIR=/home/rogee/Projects/gochat/.tmp/test-tmp GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

P5.11 current checkpoint:

• captain:document_sync now mirrors Chatwoot enterprise Captain::Documents::PerformSyncJob on the low queue. POST /captain/documents/:id/sync marks the account-scoped document as syncing and enqueues durable replay when a WorkerPool is configured.
• Worker replay unmarshals the persisted account/document IDs and calls SyncDocumentByAccount, reusing the B11.3c fakeable sync backend boundary for disabled provider config, backend failures, explicit backend error codes, successful content/title/fingerprint updates, and account scoping.
• Missing documents or malformed payloads fail the job so retry/backoff/dead-letter state stays observable in background_jobs, matching the Chatwoot background-job failure surface instead of silently swallowing bad work.
• captain:document_crawl now mirrors the simple crawl fan-out portion of Chatwoot Captain::Documents::CrawlJob on the low queue. Document create/crawl requests enqueue durable crawl work when a WorkerPool is configured, and crawl replay uses a fakeable backend to produce normalized parser jobs for page links plus the original document URL.
• captain:document_page_crawl_parse now mirrors Captain::Tools::SimplePageCrawlParserJob for the local simple-crawl path. Worker replay validates assistant/account scope, creates or updates the matching document by assistant/link, stores title/content/fingerprint, marks sync as synced, and exposes parser-disabled or content-empty failures without hitting the network in default tests.
• captain:documents_schedule_syncs now mirrors the reference auto-sync scheduler shape on scheduled_jobs. Bootstrap seeds the scheduler, scheduler jobs use daily idempotency, scan stale synced/failed/syncing completed documents for accounts with captain_document_auto_sync enabled, and enqueue captain:document_sync work on the purgable queue for retryable execution.
• captain:document_response_builder now mirrors Chatwoot enterprise Captain::Documents::ResponseBuilderJob on the low queue. Successful document sync/parser content updates enqueue response generation, worker replay resets only unedited document responses, preserves edited responses, creates approved Captain::Document assistant responses from a fakeable FAQ backend, and keeps missing FAQ provider config as an observable retry error.
• captain:llm_update_embedding now mirrors Captain::Llm::UpdateEmbeddingJob for assistant responses. Response-builder replay fans out embedding jobs for created responses, embedding replay reloads the account-scoped response, uses a fakeable embedding backend or the configured LLM provider, and records disabled/missing provider failures through background_jobs retry state.
• captain:copilot_response now mirrors Chatwoot enterprise Captain::Copilot::ResponseJob on the default queue. Copilot thread/message creation persists the user message first, enqueues durable assistant generation when a WorkerPool is configured, and worker replay reloads the account/user/thread/user-message scope before persisting assistant messages.
• Copilot response generation is fakeable for tests and keeps the existing no-provider unavailable-credit fallback as a persisted assistant message; backend failures remain retryable through background_jobs instead of being hidden behind synchronous request success.
• captain:conversation_response_builder now mirrors Chatwoot enterprise Captain::Conversation::ResponseBuilderJob for pending conversations in Captain-enabled inboxes. Incoming public messages enqueue durable work, attachment-bearing messages are scheduled with a short delay, and non-pending/private/non-Captain conversations are skipped before enqueue.
• Conversation response replay collects public incoming/outgoing history, maps incoming to user and outgoing to assistant context, creates Captain outgoing messages with optional agent_name, enqueues message:send_reply, and handles handoff responses by creating the configured handoff message and opening the pending conversation.
• No-worker construction keeps the previous mark-syncing fallback for focused tests and local paths that do not start the durable worker.
• Bootstrap registers Captain document, Copilot response, and Captain conversation response jobs on the shared WorkerPool and wires the assistant-response repository so production sync/crawl/schedule/response/embedding/Copilot/conversation requests are replayable after process restart.
• Remaining P5.11 work: none known for the named durable Captain/Copilot job row; analytics aggregation and delayed automation action checks are now in Review.

P5.11 verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'CaptainDocumentService' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'CaptainDocumentService\|EnqueueCaptainDocumentScheduleSyncs' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'CopilotResponse\|CaptainConversation\|MessageService' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -run 'CaptainDocument\|CaptainResource' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service ./internal/handler/api/v1 ./internal/worker ./internal/app -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service ./internal/worker ./internal/app -count=1
env TMPDIR=/home/rogee/Projects/gochat/.tmp/test-tmp GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

P5.12 current checkpoint:

• scheduled:trigger_items now mirrors Chatwoot TriggerScheduledItemsJob on the scheduled_jobs queue. Bootstrap registers the handlers and seeds the first root trigger; the root trigger self-schedules the next hourly run with an idempotency bucket.
• Root replay scans active due one-off campaigns in Chatwoot's three-day window and enqueues one durable campaign:trigger_oneoff job per campaign on the low queue.
• One-off campaign replay claims active campaigns as processing before execution, creates the campaign conversation/message through the existing campaign builder, marks the campaign completed, and no-ops duplicate replays once the campaign is no longer active.
• Root replay also queues conversation:reopen_snoozed and account:conversations_resolution_scheduler. The snooze job reopens due snoozed conversations and clears snoozed_until; the scheduler queues conversation:resolution jobs for accounts with auto-resolution enabled.
• Account resolution replay resolves old open conversations using Chatwoot-style minute thresholds from auto_resolve_duration, stamps resolved_at, and retries missing accounts through background_jobs.
• conversation:update_message_status now mirrors Chatwoot Conversations::UpdateMessageStatusJob on the deferred queue. Widget and public inbox update_last_seen producers enqueue the job after persisting contact_last_seen_at.
• Message-status replay validates only read and delivered, no-ops missing conversations, and updates non-incoming sent/delivered messages created before the viewer timestamp while skipping incoming, already-read, and post-cutoff messages.
• conversation:bulk_action now mirrors Chatwoot BulkActionsJob on the medium queue for account conversation bulk actions. The account POST /bulk_actions handler accepts the reused frontend payload shape with fields, nested labels.add/remove, snoozed_until, and display-ID ids, enqueues the job when a WorkerPool is configured, and returns empty 200 OK like Chatwoot.
• Bulk-action replay scopes records by account and conversation display IDs, merges label adds/removals without duplicating labels, applies status/team/assignee/snooze fields, and leaves same-display conversations in other accounts untouched.
• Remaining P5.12 work: none known for the named maintenance jobs in this row.

P5.12 verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'ConversationMaintenanceJobs' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'ConversationMaintenanceJobs\|WidgetService_UpdateLastSeenQueuesMessageStatusJob' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'ConversationMaintenanceJobs.*BulkAction\|ConversationMaintenanceJobs' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -run 'BulkActionHandler' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service ./internal/worker ./internal/app -count=1
env TMPDIR=/home/rogee/Projects/gochat/.tmp/test-tmp GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

P5.13 current checkpoint:

• P5.13a replaces the most visible analytics/report placeholder values with persisted queries instead of fixed zero or empty JSON.
• Live conversation metrics now count open, unattended, unassigned, and pending from conversations, including Chatwoot-style unattended semantics and team_id filtering.
• Grouped live reports now group open conversations by assignee_id or team_id and return the matching Chatwoot key plus open/unattended/unassigned counts.
• Bot summary and bot metrics now derive bot resolutions/handoffs from reporting_events, exclude handoff conversations from bot resolutions, and calculate bot conversation/message counts and rates from active agent_bot_inboxes.
• Conversation summary now derives conversation, incoming-message, outgoing-message, resolution, first-response, resolution-time, and reply-time values from persisted conversations/messages/reporting events.
• Inbox-label matrix now uses inboxes, tags, and conversation_labels; first-response distribution buckets first_response events by inbox channel type; outgoing-message counts group by agent, team, inbox, or label.
• P5.13b routes GET /api/v1/accounts/:account_id/reports and GET /api/v2/accounts/:account_id/reports to metric timeseries instead of summary. Supported metrics include conversations_count, resolutions_count, incoming/outgoing messages, first-response/resolution/reply averages, and bot resolution/handoff counts.
• Timeseries queries support type=account|inbox|agent|team|label, optional id, group_by=hour|day|week|month|year, and business_hours=true for reporting-event average metrics.
• EnsureRollupsForRange lazily computes missing daily rollups before summary, dimension, traffic, and timeseries reads, giving expensive reports a deterministic freshness boundary without requiring a separate scheduler for local tests.
• reporting:rollup_day durable jobs are registered through AnalyticsService.SetWorkerPool and wired in bootstrap; enqueue uses account/date idempotency keys and worker replay calls ReportingRollupService.ComputeDailyRollup.
• Rollup recompute now hard-deletes matching soft-deleted rollups through Unscoped before insert, preventing unique-key conflicts during idempotent refresh.
• Remaining P5.13 work: none known for the named scheduled/cached analytics row; any additional report metric or serializer mismatch found by reused frontend smoke should become a Phase 2/3 drift slice.

P5.13 verification:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service -run 'Analytics' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/handler/api/v1 -run 'Analytics\|LiveReport' -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./internal/service ./internal/handler/api/v1 ./internal/router ./internal/worker ./internal/app -count=1
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go run ./cmd/dump_routes > docs/parity/gochat_routes.txt
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go run ./cmd/route_parity
env TMPDIR=/home/rogee/Projects/gochat/.tmp/test-tmp GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
git diff --check

Phase 6: Core Product Placeholder Burn-down

Status: doing.

Purpose: route parity is not enough; existing handlers that return placeholder JSON must be converted into real Chatwoot-compatible behavior before the frontend can be reused directly.

Tracking table:

ID	Area	Known references	Required next work	Status
P6.1	Account APIs	docs/ROUTE_GAP_ANALYSIS.md, account handlers	Account show/update/create/cache-key/active-at, agents, teams, team members, assignable agents, notification settings, and profile permission payloads have focused Chatwoot-style coverage; continue only from fresh reference/smoke evidence.	Review
P6.2	Contact APIs	docs/ROUTE_GAP_ANALYSIS.md, contact handlers/services	Merge, import/export/data-import, labels/avatar, notes, nested conversations, active/search/filter pagination, selected custom-attribute deletion, shared attachments, and Meilisearch-backed CRM search have focused coverage; continue only from fresh reference/smoke evidence.	Review
P6.3	Conversation APIs	docs/ROUTE_GAP_ANALYSIS.md, conversation handlers/services	Frontend-critical filters, assignment, status, snooze, merge, bulk actions, transcript responses, and custom-attribute responses are implemented or covered by focused drift slices; continue only from fresh reference/smoke evidence.	Review
P6.4	Message APIs	docs/ROUTE_GAP_ANALYSIS.md, message handlers/services	Create/list/delete/private notes/attachments/source attribution have focused coverage; retry now matches Chatwoot status reset/content-attribute clearing and durable send-reply enqueue behavior. Continue only from fresh reference/smoke evidence.	Review
P6.5	Inbox APIs	docs/ROUTE_GAP_ANALYSIS.md, inbox handlers/services	CRUD, assignable agents, avatar, campaigns, channel settings, reset secret, working hours, members, WhatsApp Cloud health/register-webhook/sync-template, and agent-bot get/set member actions have focused Chatwoot-style coverage; continue only from fresh reference/smoke evidence.	Review
P6.6	Widget/public APIs	docs/ROUTE_GAP_ANALYSIS.md, widget/channel provider code, chatwootParityStub routes	Widget/public frontend-critical route behavior is handler-backed, including public inbox flow, direct uploads/attachments, and public CSAT survey submission.	Done
P6.7	Webhook ingress	internal/router/router.go, internal/handler/webhook/*, channel providers	Replace generic placeholder with provider-specific verified ingestion and dispatch.	Done

Webhook ingress subtracking:

ID	Provider/path	Chatwoot reference	Current Go gap	Done when	Status
P6.7a	Twitter GET/POST /webhooks/twitter	api/v1/webhooks#twitter_crc, #twitter_events	Go route exposed only /webhooks/twitter/webhook.	CRC and event routes exist at Chatwoot paths and use the existing Twitter handlers/tests.	Done
P6.7b	LINE POST /webhooks/line/:line_channel_id	webhooks/line#process_payload	Router param and handler lookup were mismatched; handler read an inbox-style param instead of line channel ID.	Handler resolves ChannelLINE by channel_id, verifies X-Line-Signature, and persists/dispatches like Chatwoot.	Done
P6.7c	Telegram POST /webhooks/telegram/:bot_token	webhooks/telegram#process_payload	Handler lookup was a placeholder and did not resolve the real inbox by bot token.	Handler resolves ChannelTelegram by bot_token, loads inbox, processes update, persists incoming messages, and returns provider-safe 200 OK.	Done
P6.7d	SMS/Twilio POST /webhooks/sms/:phone_number	webhooks/sms#process_payload	Go path was /webhooks/twilio/sms/:phone_number; handler read an inbox-style param.	Chatwoot path is registered, phone number resolves ChannelTwilioSMS, message/status events persist and dispatch, and Twilio-safe XML ack behavior is covered.	Done
P6.7e	WhatsApp GET/POST /webhooks/whatsapp/:phone_number	webhooks/whatsapp#verify, #process_payload	Verify-token lookup scanned only account 0, and Cloud signature verification used access token as a placeholder secret.	Verify challenge and POST event ingestion match Chatwoot path, token, response, and inbox resolution behavior.	Done
P6.7f	Instagram GET/POST /webhooks/instagram	webhooks/instagram#verify, #events	Chatwoot no-param route was registered but still returned parity stub responses.	Verify/event routes exist at Chatwoot paths, validate Meta signatures, resolve account/inbox from payload/subscription data, and persist/dispatch messages.	Done
P6.7g	TikTok POST /webhooks/tiktok	webhooks/tiktok#events	Go route expected :business_id; Chatwoot route has no path param and should derive identity from payload.	Handler accepts Chatwoot path, verifies Tiktok-Signature, resolves business/inbox from payload, and persists/dispatches provider events.	Done
P6.7h	Shopify POST /webhooks/shopify	webhooks/shopify#events	Chatwoot route existed but returned parity stub responses.	Route has a real verified handler with Shopify HMAC validation, shop/redact cleanup, and supported topic forwarding.	Done
P6.7i	Generic fallback and auth middleware	Go WebhookAuth, webhookStub	Generic middleware reads :channel_type/:identifier, which breaks provider-specific routes; fallback returned placeholder success.	Provider routes perform provider-specific verification; fallback no longer masks missing providers with success JSON.	Done

P6.7 implementation notes:

• Public webhook routes should not depend on generic WebhookAuth params that do not exist on Chatwoot provider paths.
• Provider handlers may still return 200 OK on invalid external payloads when Chatwoot does so to avoid provider retries, but the reason must be covered by tests.
• Route dump and route parity artifacts must be regenerated if public webhook paths are added to the tracked route set.
• Mark P6.7 Done only after provider lookup, verification, dispatch boundary, route registration, and regression tests exist for the provider set above.

Widget/public subtracking:

ID	Slice	Reference behavior	Status
P6.6a	/api/v1/widget config, message send/list, contact, conversations, cable token	reference/chatwoot/app/controllers/api/v1/widget/* and widget SDK clients	Done
P6.6b	/api/v1/widget campaigns, events, inbox members, labels	Chatwoot widget campaigns/events/labels controllers and serializers	Done
P6.6c	/api/v1/widget message update, transcript, contact/set_user, Dyte participant	Chatwoot widget message/contact/transcript/integration behavior	Done
P6.6d	/public/api/v1/inboxes contact/conversation/message core flow	reference/chatwoot/app/controllers/public/api/v1/inboxes/* and matching jbuilder views	Done
P6.6e	Widget direct uploads and attachments	Chatwoot active storage/direct upload and attachment payloads	Done
P6.6f	Public CSAT deep behavior	Chatwoot CSAT survey controller/listener and message locking rules	Done
P6.6g	Public help-center article lists	Widget getMostReadArticles, Public::Api::V1::Portals::ArticlesController#index, and public article Jbuilder views	Review by feat(help-center): expose public article lists; /hc/:slug/:locale/articles(.json) returns published locale-scoped public article payloads, sort=views, archived-portal 404, and route parity coverage.
P6.6h	Public help-center categories	Public::Api::V1::Portals::CategoriesController#index/#show and public category Jbuilder views	Review by feat(help-center): expose public category lists; /hc/:slug/:locale/categories(.json) and /categories/:category_slug return public category payloads, slug+locale show lookup, published article counts, and route parity coverage.
P6.6i	Public help-center portal show	Public::Api::V1::PortalsController#show, public HC portal Jbuilder, and default-locale redirect	Review by feat(help-center): expose public portal show; /hc/:slug redirects to default locale and /hc/:slug/:locale returns public portal fields, categories, logo, and meta counts for non-archived portals.
P6.6j	Public help-center portal search	Public::Api::V1::Portals::SearchController#index, _search_article.json.jbuilder, and routes.rb:593	Review by feat(help-center): expose public portal search; /hc/:slug/:locale/search returns empty payloads for blank queries and published locale-scoped search article payloads with snippets and public article links for non-archived portals.
P6.6k	Public help-center article show/markdown/tracking	Public::Api::V1::Portals::ArticlesController#show/#show_markdown/#tracking_pixel, public article Jbuilder, and routes.rb:598-601	Review by feat(help-center): expose public article show; /hc/:slug/articles/:article_slug returns public article payloads, .md serves published markdown, and .png serves a 1x1 tracking pixel while incrementing published article views.
P6.6l	Public help-center sitemap	Public::Api::V1::PortalsController#sitemap, sitemap.xml.erb, and routes.rb:591	Review by feat(help-center): expose public sitemap; /hc/:slug/sitemap.xml returns XML for published article URLs with custom-domain base URLs and lastmod dates.

Phase 7: Verification Harness

Status: planned.

Checklist:

• Add repeatable command to compare Chatwoot and GoChat route dumps.
• Add fixture-based JSON parity tests for major frontend endpoints.
• Add Meilisearch mock tests and optional integration test mode gated by env vars.
• Add frontend smoke path using reused Chatwoot frontend once backend boot flow is ready.
• Keep a generated gap report in docs/parity/ with date, reference commit, Go commit, and pass/fail summary.

Required verification before each feature commit:

env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...
env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go run ./cmd/dump_routes

Verification milestone gates:

Gate	Command or artifact	Required before
V1	env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go test ./...	Every commit that changes Go code.
V2	env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go run ./cmd/dump_routes > docs/parity/gochat_routes.txt	Every route/router/handler registration change.
V3	env GOCACHE=/tmp/gochat-gocache GOMODCACHE=/tmp/gochat-gomodcache go run ./cmd/route_parity	Every tracked route or route generator change.
V4	JSON fixture parity tests for touched endpoint family.	Every serializer or handler payload change.
V5	Optional live Meilisearch integration test gated by env var.	Search behavior changes that claim Meilisearch compatibility.
V6	Reused Chatwoot frontend smoke flow.	Before declaring frontend reuse viable.

Task Status Legend

• Todo: not started or only skeleton exists.
• Doing: implementation is underway in the current working tree.
• Review: code is implemented and needs parity/test verification.
• Done: committed, tested, and linked to the matching reference/chatwoot behavior.
• Blocked: needs a decision, missing dependency, or reference behavior cannot yet be reproduced.

Ongoing Tracking Rules

• Every parity task should name the matching file or behavior in reference/chatwoot.
• Every route change should keep cmd/dump_routes passing.
• Every phase must keep go test ./... green before moving on.
• Test-only route fixes should be limited to malformed tests. Production route changes must preserve external Chatwoot-compatible URLs.
• New search work must target Meilisearch first.
• Update this document in the same commit as each completed parity slice: change task status, add verification command output summary, and link the touched reference/chatwoot behavior.
• Do not count a feature as done because a model/handler exists; it is done only when route behavior, persistence, authorization, side effects, response shape, and tests are covered.
• Keep .codegraph/ and other generated local analysis artifacts out of product commits unless explicitly requested.

Progress Log

• 2026-06-06: P3.13 dashboard apps checkpoint prepared as feat(dashboard-apps): align chatwoot payloads; audited Chatwoot routes.rb:130, DashboardAppsController, dashboard app Jbuilder views, DashboardApp content schema, reused dashboard api/dashboardApps.js, Vuex dashboardApps store, and DashboardApps modal/index components. Dashboard app routes are now tracked, create/update accept raw frontend bodies as well as { dashboard_app: ... }, create returns raw 200 OK payloads, list/show/create/update return only id, title, content, and created_at, show/update/delete are account-scoped, delete returns 204, and content validation rejects empty arrays, non-frame widgets, and non-HTTP(S) URLs. Focused dashboard app handler/service tests, combined handler/service/repository/router/route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed; route dump remains TOTAL: 907 and tracked route parity is 357 exact, 0 method-compatible, 13 parameter-compatible, 0 missing out of 370.
• 2026-06-06: P3.12 account Dyte integration checkpoint prepared as feat(integrations): align dyte meeting routes; audited Chatwoot routes.rb:357-358, Api::V1::Accounts::Integrations::DyteController, Integrations::Dyte::ProcessorService, lib/dyte.rb, reused dashboard api/integrations/dyte.js, VideoCallButton.vue, and the Dyte message bubble. Account Dyte create-meeting/add-participant routes are now registered and tracked, create-meeting resolves conversations by display ID, checks inbox access, loads account hook credentials, creates an outgoing integrations message with content_attributes.type=dyte, and returns the normal message serializer; add-participant rejects non-integration messages with the reference error and returns the Dyte participant token payload through a fakeable backend. Focused Dyte service/handler tests, combined handler/service/router/app/route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed; route dump is TOTAL: 907 and tracked route parity is 355 exact, 0 method-compatible, 9 parameter-compatible, 0 missing out of 364.
• 2026-06-06: P3.2 account-user inviter checkpoint prepared as feat(account-users): align inviter id; audited Chatwoot AccountUser schema, AgentBuilder#create_account_user, api/v1/models/_user.json.jbuilder, and enterprise Audit::AccountUser. GoChat now persists invitation source through the Chatwoot inviter_id column/JSON name instead of the local invited_by column, copies existing invited_by values forward in migration 000031, emits account-user lifecycle events with inviter_id, and verifies agent creation stores the current user as inviter without leaking inviter fields through the _agent serializer. Focused model/agent/service/repository/migration tests, full go test ./..., and git diff --check passed. Continue remaining P3.2 invitation mail/confirmation drift or B12 live smoke.
• 2026-06-06: P3.1 profile HMAC checkpoint prepared as feat(profile): expose hmac identifier; audited Chatwoot app/views/api/v1/models/_user.json.jbuilder, UserAttributeHelpers#hmac_identifier, spec/models/user_spec.rb, and reused frontend scriptHelpers.js. Profile responses now omit hmac_identifier when CHATWOOT_INBOX_HMAC_KEY is absent and expose OpenSSL::HMAC.hexdigest('sha256', key, email) compatible values when the installation config exists, letting the reused widget script helper send identifier_hash without adapter code. Focused profile handler tests, service compile test, full go test ./..., and git diff --check passed. Continue remaining P3.2 invitations drift or B12 live smoke.
• 2026-06-06: P3.2 platform user checkpoint prepared as feat(platform): align user payloads; audited Chatwoot Platform::Api::V1::UsersController, platform/api/v1/models/_user.json.jbuilder, users/token.json.jbuilder, and platform user routes. Platform user show/create/update now return raw Chatwoot user payloads, create reuses existing users by email and creates the platform-app permissible idempotently, access tokens are generated/reused for user payloads, GET /users/:id/login returns a Chatwoot-shaped URL payload, POST /users/:id/token returns { access_token, expiry, user }, update merges custom_attributes, and destroy returns empty 200 OK. The stale non-reference GET /platform/api/v1/users/:id/token route was removed from the dump, leaving route dump TOTAL: 905 and tracked route parity at 353 exact, 0 method-compatible, 9 parameter-compatible, 0 missing out of 362. Focused platform handler/service/router tests, route parity test/generation, full go test ./..., and git diff --check passed; continue remaining P3.2 invitations drift or B12 live smoke.
• 2026-06-06: P3.5 company avatar form/pagination checkpoint prepared as feat(companies): align avatar form payloads; audited Chatwoot enterprise CompaniesController, company Jbuilder views, reused dashboard api/companies.js, and Pinia stores/companies.js. Company create/update now accepts nested multipart company[...] form payloads generated when the frontend includes an avatar, maps company[avatar] into the existing serialized avatar_url boundary, preserves nested multipart company[custom_attributes][...], and makes company list/search/contact list/search use Chatwoot's fixed RESULTS_PER_PAGE = 25 instead of local per_page overrides. Focused company handler tests, focused company service tests, full go test ./..., and git diff --check passed; no route artifacts changed.
• 2026-06-06: P3.11 account integrations apps/hooks checkpoint prepared as feat(integrations): align app hook payloads; audited Chatwoot routes.rb:345-348, Integrations::AppsController, Integrations::HooksController, app/hook Jbuilder views, Integrations::App, Integrations::Hook, config/integration/apps.yml, and reused dashboard api/integrations.js, store/modules/integrations.js, and settings integration components. Account integration apps/hooks now return Chatwoot { payload: [...] } app index payloads and raw app/hook objects, accept raw frontend hook bodies plus nested { hook: ... }, register frontend no-trailing-slash app/hook routes and hook PATCH, persist app_id/reference_id, scope hook show/update/delete by account, serialize boolean status, account/inbox hook_type, settings, inbox, app hooks, settings schemas, and visible properties, seed additional reference app catalog rows, and return empty 200 OK delete. Focused integration hook handler/service tests, migration test, route parity test, router focused test, route dump/parity regeneration, full go test ./..., and git diff --check passed; route dump is TOTAL: 869 and tracked route parity is 321 exact, 0 method-compatible, 7 parameter-compatible, 0 missing out of 328.
• 2026-06-06: P3.10 account webhook API checkpoint prepared as feat(webhooks): align account payloads; audited Chatwoot routes.rb:342, WebhooksController, account webhook Jbuilder views, Webhook, reused dashboard api/webhooks.js, store/modules/webhooks.js, and settings Webhooks components. Account webhook APIs now return Chatwoot { payload: { webhooks } } list payloads and { payload: { webhook } } mutation/show payloads, accept nested { webhook: ... } frontend bodies plus legacy raw bodies, register frontend PATCH update, persist name/url/subscriptions/inbox_id/secret, scope show/update/delete by account, validate HTTP/HTTPS URLs and allowed subscriptions, return empty 200 OK delete, and keep outbound delivery event filtering on the same rows. Focused webhook handler/service/router tests, migration test, route dump/parity regeneration, full go test ./..., and git diff --check passed; route dump is TOTAL: 865 and tracked route parity is 313 exact, 0 method-compatible, 7 parameter-compatible, 0 missing out of 320.
• 2026-06-06: P3.9 account agent-bot API checkpoint prepared as feat(agent-bots): align account payloads; audited Chatwoot routes.rb:94-97, AgentBotsController, account agent-bot Jbuilder views, _agent_bot.json.jbuilder, AgentBotPresenter, AgentBot, and reused dashboard api/agentBots.js, store/modules/agentBots.js, and settings agent-bot screens. Account agent-bot APIs now expose frontend no-trailing-slash GET/POST and PATCH update routes, return raw Chatwoot bot arrays/objects instead of local success/data/meta envelopes, serialize thumbnail, bot_config, system_bot, account-scoped access_token/secret, accept JSON or multipart form bodies, preserve explicit empty update fields, scope create/update/delete/reset/avatar mutations to current-account bots, allow show/index of system bots through accessible_to, return empty 200 OK delete, and return full bot payloads after reset-access-token/reset-secret/avatar deletion. Focused AgentBot handler/service/router tests, route dump/parity regeneration, full go test ./..., and git diff --check passed; route dump is TOTAL: 864 and tracked route parity is 308 exact, 0 method-compatible, 7 parameter-compatible, 0 missing out of 315.
• 2026-06-06: P6.8 contact outbound voice call checkpoint prepared as feat(contacts): initiate voice calls; audited Chatwoot routes.rb:216, enterprise Contacts::CallsController#create, Voice::OutboundCallBuilder, Voice::CallMessageBuilder, Call, and reused dashboard api/contacts.js, contact store action, and voice API client. GoChat now registers POST /api/v1/accounts/:account_id/contacts/:contact_id/call, validates account contact scope, current user's assigned Twilio voice inbox, voice_enabled, and contact phone number, reuses only matching open display-ID conversations, creates ContactInbox/open conversation rows when needed, persists outgoing Twilio call metadata and linked voice_call message content attributes, and returns { conversation_id, inbox_id, call_sid, conference_sid }. Focused contact-call tests, combined service/handler/router tests, route dump/parity regeneration, go test ./cmd/route_parity -count=1, full go test ./..., and git diff --check passed; route dump is TOTAL: 861 and tracked route parity is 299 exact, 0 method-compatible, 7 parameter-compatible, 0 missing out of 306.
• 2026-06-06: Documentation checkpoint prepared as docs: land parity execution tracker; consolidated the active execution queue so future work can be followed from docs/CHATWOOT_PARITY_DEVELOPMENT_PLAN.md alone. The tracker now pins current baseline commits, maps Hermes source plans to active sections, defines slice lifecycle states, records the ordered next queue, and opens P6.8 for Chatwoot enterprise contact outbound voice calls after inspecting reference/chatwoot/config/routes.rb:216, enterprise/app/controllers/api/v1/accounts/contacts/calls_controller.rb, enterprise/app/services/voice/outbound_call_builder.rb, and reused dashboard contact/voice API clients. Verification for this docs-only checkpoint: git diff --check; no Go code or route artifacts changed.
• 2026-06-06: P3.7d enterprise article translation checkpoint prepared as feat(help-center): queue article translations; audited Chatwoot enterprise Articles::BulkActionsController#translate, Captain::Articles::TranslateJob, Captain::Llm::ArticleTranslationService, reused dashboard api/helpCenter/articles.js, and BulkTranslateDialog.vue. Account article bulk translate now validates captain_tasks, allowed portal locale, optional locale-scoped category, and selected articles; detects existing root-article translations and returns 409 { duplicate_articles } unless force is true; queues durable low-priority captain:article_translate jobs; replays jobs by creating or updating draft translated articles; and wires an LLM-backed translation backend in bootstrap with Chatwoot title/content prompts and English target language names. Focused service/handler tests, combined service/handler/repository/app tests, full go test ./..., and git diff --check passed; no route artifacts changed.
• 2026-06-06: P6.5 inbox agent-bot checkpoint prepared as feat(inboxes): align agent bot member actions; audited Chatwoot InboxesController#agent_bot, InboxesController#set_agent_bot, inboxes/agent_bot.json.jbuilder, _agent_bot.json.jbuilder, and the reused dashboard agentBots store/API. POST /inboxes/:id/set_agent_bot now accepts the frontend { agent_bot: id|null } body, keeps legacy { agent_bot_id } compatibility, treats omitted/null bodies as disconnect, returns empty 200 OK, destroys disconnected bindings like Chatwoot @inbox.agent_bot_inbox.destroy!, and updates the inbox's single binding when reassigning bots. GET /inboxes/:id/agent_bot now returns { agent_bot: {} } when disconnected and Chatwoot partial fields such as thumbnail, bot_type, bot_config, and outgoing_url when assigned. Focused inbox service/handler tests, combined handler/service tests, full go test ./..., and git diff --check passed; continue Phase 6 placeholder burn-down or the next evidence-backed inbox drift.
• 2026-06-06: P6 message retry checkpoint prepared as feat(messages): align retry status parity; audited Chatwoot MessagesController#retry, messages/retry.json.jbuilder, and reused dashboard api/inbox/message.js. Account message retry now resets status to sent, clears content_attributes to {}, returns the normal Chatwoot message serializer, and queues the existing durable send-reply job path when a WorkerPool is configured instead of exposing local retrying state/provider failure details. Focused retry service/handler tests, combined handler/service retry tests, full go test ./..., and git diff --check passed; continue Phase 6 placeholder burn-down or a fresh evidence-backed Phase 2/3 drift slice.
• 2026-06-06: P6 conversation custom-attribute response checkpoint prepared as feat(conversations): align custom attribute response; audited Chatwoot ConversationsController#custom_attributes, custom_attributes.json.jbuilder, reused dashboard api/inbox/conversation.js, and the conversation store action that reads response.data.custom_attributes. Account conversation custom-attribute updates now return only { custom_attributes: ... }, exclude local conversation/payload/meta wrappers, and serialize empty/null custom attributes as {} for frontend merge stability. Focused handler tests, combined handler/service/router tests, placeholder audit, full go test ./..., and git diff --check passed; continue Phase 6 placeholder burn-down or a fresh evidence-backed Phase 2/3 drift slice.
• 2026-06-06: Audit/tooling checkpoint prepared as docs: expand help center route parity tracking; expanded cmd/route_parity to cover the full Chatwoot help-center portal/category/article route family from reference/chatwoot/config/routes.rb:385-404, including portal CRUD/member actions, nested category CRUD/reorder, nested article CRUD/reorder, and article bulk actions. Regenerated route parity reports 298 exact, 0 method-compatible, 7 parameter-compatible, 0 missing out of 305 tracked critical routes; route dump remains TOTAL: 860. Verification for this checkpoint: go run ./cmd/route_parity, go test ./cmd/route_parity -count=1, and git diff --check; continue Phase 6 placeholder burn-down or a fresh evidence-backed Phase 2/3 drift slice.
• 2026-06-06: P3.7c help-center article checkpoint prepared as feat(help-center): align article payloads; audited Chatwoot ArticlesController, Articles::BulkActionsController, article Jbuilder views, and reused dashboard helpCenter/articles.js. Account article APIs now accept raw frontend create/update bodies plus wrappers, resolve portal route IDs by account-scoped slug with numeric fallback, return Chatwoot { payload, meta } list/search payloads and { payload: article } mutation/show/edit payloads, expose no-trailing-slash index/create plus frontend PATCH, return empty 200 OK for delete/reorder/bulk actions, support status/category/locale/query/author filters and dashboard article counts, accept Chatwoot reorder positions_hash, and implement frontend bulk update-status/update-category/delete routes with 422 { error } failures. Focused article handler tests, service/repository article tests, router test, route dump/parity, escalated full go test ./..., and git diff --check passed; continue Phase 2/3 drift audit or Phase 6 placeholder burn-down from fresh evidence.
• 2026-06-06: Documentation checkpoint prepared as docs: lock parity execution tracker; user decisions are now locked into the tracker: reuse Chatwoot frontend directly, treat local reference/chatwoot as the only baseline, keep go test ./... green before deeper parity, require Meilisearch as final search, exclude only SSO/SAML/LDAP/OIDC, and keep the remaining enterprise families in scope. The older Hermes search and automation/macro/CSAT plans are mapped to active tracker sections so future work can be followed from this document alone. Verification for this docs-only checkpoint: git diff --check; next implementation slice remains P3.7c help-center articles and bulk actions.
• 2026-06-06: P3.7b help-center category checkpoint prepared as feat(help-center): align category payloads; audited Chatwoot CategoriesController, category Jbuilder views, reused dashboard helpCenter/categories.js, and category store actions. Account category APIs now accept raw frontend create/update bodies plus wrappers, resolve portal route IDs by account-scoped slug with numeric fallback, return Chatwoot { payload, meta } list payloads and { payload: category } mutation/show payloads, expose no-trailing-slash index/create plus frontend PATCH, return empty 200 OK for delete/reorder, support locale filtering and meta.articles_count, and accept Chatwoot reorder positions_hash while keeping legacy positions arrays. Focused category handler/service/repository tests, router test, route dump/parity, full go test ./..., and git diff --check passed; continue P3.7c article/bulk-action parity next.
• 2026-06-06: P3.7a help-center portal checkpoint prepared as feat(help-center): align portal payloads; audited Chatwoot PortalsController, enterprise portal ssl_status, portal Jbuilder views, reused dashboard helpCenter/portals.js, and portal store actions. Account portal APIs now accept raw frontend create/update bodies plus wrappers, resolve portal route IDs by account-scoped slug with numeric fallback, return Chatwoot raw portal/index payloads, expose no-trailing-slash index/create plus frontend PATCH, and return empty 200 OK for delete/logo/archive. send_instructions now returns { message: "Instructions sent successfully" }, while SSL status returns { status, verification_errors } or 422 for missing custom domain. Focused portal handler/service/repository tests, router test, route dump/parity, full go test ./..., and git diff --check passed; continue P3.7b category parity next.
• 2026-06-06: Documentation checkpoint prepared as docs: land help center parity plan; current baseline now points at a02d11e feat(campaigns): derive chatwoot scheduling, and direct help-center inspection is converted into P3.7a-P3.7c executable contracts. Audited Chatwoot PortalsController, CategoriesController, ArticlesController, Articles::BulkActionsController, portal/category/article Jbuilder views, and reused dashboard helpCenter/*.js clients. Current Go gaps are slug-vs-numeric portal resolution, local response envelopes, wrapped mutation bodies, missing no-trailing-slash/PATCH/frontend bulk routes, and non-Chatwoot delete/send-instruction status bodies. Verification for this docs-only checkpoint: git diff --check; next implementation commit is feat(help-center): align portal payloads.
• 2026-06-06: P3.7 campaigns scheduling checkpoint prepared as feat(campaigns): derive chatwoot scheduling; audited Chatwoot CampaignsController#campaign_params, Campaign#ensure_correct_campaign_attributes, and reused SMS/WhatsApp/live-chat campaign forms. Campaign create now accepts frontend bodies without campaign_type, derives one-off campaigns for SMS/Twilio/WhatsApp inboxes, persists ISO scheduled_at, defaults missing one-off schedules to current UTC, derives ongoing campaigns for web-widget/live-chat inboxes and clears schedules, while update accepts inbox_id, sender_id, and scheduled_at with account-scope checks and preserves omitted descriptions. Focused campaign handler tests, service/repository campaign tests, full go test ./..., and git diff --check passed; continue Phase 6 placeholder audit or the next named Phase 2/3 drift.
• 2026-06-06: P3.7 campaigns checkpoint prepared as feat(campaigns): align chatwoot payloads; audited Chatwoot CampaignsController, campaign Jbuilder views, _campaign.json.jbuilder, and the reused dashboard campaigns API/store. Account campaigns now return raw Chatwoot arrays/objects, ignore page/per_page, use display_id as API id, resolve route IDs by display ID with legacy primary-key fallback, serialize nested inbox/sender data and parsed campaign JSON fields, accept object/array campaign params, return 200 OK for create/delete, and register frontend-used no-trailing-slash index/create plus PATCH update routes. Focused campaign handler tests, service/repository campaign tests, combined handler/service/repository/router tests, route dump/parity, full go test ./..., and git diff --check passed; continue Phase 6 placeholder audit or the next named Phase 2/3 drift.
• 2026-06-06: P3.1 notification-settings checkpoint prepared as feat(notification-settings): align chatwoot payloads; audited Chatwoot NotificationSettingsController#show/#update, notification_settings/show.json.jbuilder, and the reused dashboard userNotificationSettings API/store. Account-scoped notification settings now return the raw Jbuilder object with flag arrays instead of the local success/data wrapper, keep nested notification_settings update params, and register no-trailing-slash GET/PATCH/PUT route aliases for the frontend client URL. Focused handler/service tests, combined handler/service/router tests, route dump/parity, full go test ./..., and git diff --check passed; continue Phase 6 placeholder audit or the next named Phase 2/3 drift.
• 2026-06-06: P3.2 agent index-pagination checkpoint prepared as feat(agents): align index pagination; audited Chatwoot AgentsController#index, agents, and User.order_by_full_name. Account agent lists now ignore reused-frontend page/per_page query values and return the full account-agent array like Chatwoot's unpaginated @agents = agents, while preserving lowercased full-name ordering and account-user metadata. Focused list tests, service/repository agent tests, combined handler/service/repository tests, full go test ./..., and git diff --check passed; continue P3.2 agents/account-user drift or the next Phase 6 reference/smoke finding.
• 2026-06-06: P3.2 agent update-validation checkpoint prepared as feat(agents): align update validation errors; audited Chatwoot AgentsController#update, User name presence validation, and RequestExceptionHandler#render_record_invalid. Explicit blank agent[name] updates now return Chatwoot 422 { message, attributes }, preserve the existing user name, and continue to allow omitted names plus explicit auto_offline: false. Focused update tests, service agent tests, combined handler/service/repository tests, full go test ./..., and git diff --check passed; continue P3.2 agents/account-user drift or the next Phase 6 reference/smoke finding.
• 2026-06-06: P3.2 agent delete-scope checkpoint prepared as feat(agents): align delete scope; audited Chatwoot AgentsController#destroy, fetch_agent, and account-scoped agents relation. Agent delete now first resolves the current account membership and returns 404 for non-members, preserving users and memberships in other accounts instead of treating an unscoped delete as success. Focused delete tests, combined handler/service/repository tests, full go test ./..., and git diff --check passed; continue P3.2 agents/account-user drift or the next Phase 6 reference/smoke finding.
• 2026-06-06: P3.2 agent duplicate-create checkpoint prepared as feat(agents): align duplicate create errors; audited Chatwoot AgentsController#create, AgentBuilder#create_account_user, AccountUser uniqueness validation, and RequestExceptionHandler#render_record_invalid. Duplicate account membership creation through /agents now returns Chatwoot 422 { message, attributes } instead of local 409, while bulk invite duplicate skipping remains unchanged. Focused duplicate-create tests, combined handler/service/repository tests, full go test ./..., and git diff --check passed; continue P3.2 agents/account-user drift or the next Phase 6 reference/smoke finding.
• 2026-06-06: P3.2 agent create-default checkpoint prepared as feat(agents): align create name defaults; audited Chatwoot AgentsController#create, AgentBuilder, AccountUser, and the reused dashboard agents API. Agent creation now accepts blank/omitted agent[name], derives new-user names from the email local-part like email.split('@').first, and keeps existing agent create role/availability/auto-offline behavior intact. Focused agent create tests, service/repository agent tests, combined handler/service/repository tests, full go test ./..., and git diff --check passed; continue P3.2 agents/account-user drift or the next Phase 6 reference/smoke finding.
• 2026-06-06: Phase 6 attachment pagination checkpoint prepared as feat(attachments): align list pagination; audited Chatwoot ConversationsController#attachments, Contacts::AttachmentsController#index, and the shared attachment Jbuilder partials. Conversation and contact shared attachment lists now use Chatwoot's fixed 100-row page size and ignore per_page query values, preserving { meta: { total_count }, payload }, newest-first ordering, sender serialization, and contact attachment conversation_id. Focused attachment suite tests, combined handler/service/repository tests, full go test ./..., and git diff --check passed; continue the next Phase 2/3 or Phase 6 drift from reference/smoke evidence.
• 2026-06-06: P3.1/P3.2 profile permissions checkpoint prepared as feat(profile): align account permissions; audited Chatwoot _user.json.jbuilder, AccountUser#permissions, enterprise Enterprise::AccountUser, and dashboard permissionsHelper.js. Profile account entries now expose ["administrator"]/["agent"] for ordinary roles and custom-role permission keys plus custom_role for custom-role memberships, preserving nested custom-role metadata for the reused frontend. Focused profile tests, combined handler/service/repository tests, full go test ./..., and git diff --check passed; continue P3.2 permissions/invitations drift next.
• 2026-06-06: P3.2 platform account-user checkpoint prepared as feat(platform): align account user membership; audited Chatwoot Platform::Api::V1::AccountUsersController and platform routes. Platform account-user index/create now return raw AccountUser JSON, create updates existing memberships instead of failing duplicates, the user-permissible extra gate was removed to match the account-scoped reference controller, and collection destroy is available as DELETE /account_users/destroy with user_id. Focused platform account-user tests, route generation/parity, combined handler/repository/router tests, full go test ./..., and git diff --check passed; continue P3.2 permissions/invitations drift next.
• 2026-06-06: P3.2 agents index-order checkpoint prepared as feat(agents): align list ordering; audited Chatwoot AgentsController#index and User.order_by_full_name. Account agent lists now join users and order by lower(users.name) ASC before pagination, while preserving account-user metadata in the Chatwoot agent serializer. Focused handler tests, combined handler/service/router tests, full go test ./..., and git diff --check passed; continue P3.2 account users/invitations drift next.
• 2026-06-06: P3.2 agents update-route checkpoint prepared as feat(agents): align update route semantics; audited Chatwoot AgentsController#update, dashboard agents.js, and shared ApiClient.update. Agent update now exposes frontend-used PATCH /api/v1/accounts/:account_id/agents/:agent_id alongside the existing PUT alias, preserves existing auto_offline when omitted from the request, and still applies explicit auto_offline: false like Rails strong params with compact. Focused handler/service tests, route generation/parity, combined handler/service/router tests, full go test ./..., and git diff --check passed; continue P3.2 account users/invitations drift next.
• 2026-06-06: P3.2 agents bulk invite checkpoint prepared as feat(agents): align bulk invite behavior; audited Chatwoot AgentsController#bulk_create, dashboard agents.js, and the reused onboarding/settings bulk invite path. Bulk invite now skips invalid email entries instead of rejecting the full request, keeps duplicate failures best-effort, creates valid agents from mixed arrays, returns empty 200 OK for empty/no-op arrays, and clears the local onboarding step after the bulk flow. Focused handler/service tests, combined handler/service/router tests, full go test ./..., and git diff --check passed; continue P3.2 account users/invitations drift next.
• 2026-06-06: B10.3 CustomRole update-route checkpoint prepared as feat(custom-roles): align update route semantics; audited Chatwoot CustomRolesController, custom role Jbuilder views, and dashboard customRole.js/ApiClient.update. CustomRole update now exposes PATCH /api/v1/accounts/:account_id/custom_roles/:id alongside the existing PUT alias, route dump is TOTAL: 838, tracked route parity remains 270 exact, 7 parameter-compatible, 0 missing, and explicit empty description values now clear the role description while omitted descriptions are preserved. Focused handler/service tests, route generation/parity, combined handler/service/router tests, full go test ./..., and git diff --check passed; continue Phase 2/3 drift audit next.
• 2026-06-06: Phase 6 contacts active/pagination checkpoint prepared as feat(contacts): align active pagination payloads; audited Chatwoot ContactsController, contacts/index.json.jbuilder, contacts/search.json.jbuilder, contacts/filter.json.jbuilder, contacts/active.json.jbuilder, contacts/destroy_custom_attributes.json.jbuilder, and dashboard contacts.js. Contact list/search/filter/active now use Chatwoot's fixed RESULTS_PER_PAGE = 15; active contacts now return { meta: { count, current_page }, payload } through the contact serializer instead of the local { contacts, meta: { page, page_size } } envelope; selected-key destroy_custom_attributes payload coverage confirms the Chatwoot { payload } response and contact_inboxes inclusion. Focused handler tests, combined handler/service/router tests, full go test ./..., and git diff --check passed; continue Phase 6 placeholder audit next.
• 2026-06-06: P3.6 label CRUD checkpoint prepared as feat(labels): align chatwoot label payloads; audited Chatwoot LabelsController, label Jbuilder views, Label model/schema, and dashboard labels API/store. Account /labels list now returns { payload }, create/show/update return raw label payloads, create/update accept nested { label } bodies plus legacy raw name, title values are normalized/lowercased, color defaults to #1f93ff, description and show_on_sidebar are persisted, account-scoped get/update/delete prevents cross-account access, and delete returns empty 200 OK while removing conversation/contact label associations and legacy conversation label text. Focused label handler/service/repository tests, combined handler/service/router tests, migration tests, full go test ./..., and git diff --check passed; continue Phase 6 placeholder audit next.
• 2026-06-06: Documentation checkpoint prepared as docs: refresh parity tracker baseline; current baseline now points at 2ab7b58 feat(accounts): align account payloads, the clean handoff state is recorded, and P3.6 label CRUD parity is fully landed as the next executable slice. Direct reference audit covered LabelsController, label Jbuilder views, Label model/schema, and dashboard labels API/store; current Go gaps are local { success, data } envelopes, name instead of title, missing description/show_on_sidebar/default color, 201/204 status drift, and missing label title update/delete association side effects. Verification for this docs-only checkpoint: git diff --check; next implementation commit is feat(labels): align chatwoot label payloads.
• 2026-06-05: Phase 2/3 account settings checkpoint prepared as feat(accounts): align account payloads; audited Chatwoot AccountsController, _account.json.jbuilder, account create/show/update views, dashboard account.js, account Vuex store, and account settings components. Account show/update/settings now return raw Chatwoot account objects with settings, features, custom attributes, cache keys, locale/name/domain/status/support fields instead of local success/data envelopes. Account creation now accepts Chatwoot account_name and returns { data: { account_id } } for the add-account modal. update_active_at returns empty 200 OK, and cache_keys returns { cache_keys: { label, inbox, team } } with zero-epoch defaults. Focused account handler/service tests, combined handler/service/router tests, full go test ./..., and git diff --check passed; continue account users/invitations/permissions drift and Phase 6 placeholder audit next.
• 2026-06-05: Phase 2/3 settings/inbox assignment checkpoint prepared as feat(settings): align assignable agents payloads; audited Chatwoot AssignableAgentsController#index, inbox assignable_agents view, _agent.json.jbuilder, and reused dashboard assignable-agent API/store consumers. Assignable-agent endpoints now return Chatwoot { payload: [...] } instead of local success/data envelopes, serialize the same agent fields used by conversation assignment UI, and source role, availability, auto-offline, and custom-role data from the account membership. Focused handler/service tests, combined handler/service/router tests, full go test ./..., and git diff --check passed; continue account users/invitations/permissions drift and Phase 6 placeholder audit next.
• 2026-06-05: Phase 2/3 settings checkpoint prepared as feat(settings): align agents teams payloads; audited Chatwoot AgentsController, TeamsController, TeamMembersController, _agent.json.jbuilder, _team.json.jbuilder, and reused dashboard agents/teams API/store code. Agents now return raw Chatwoot arrays/objects instead of local { success, data, meta } envelopes, accept raw frontend request bodies, expose availability_status, available_name, confirmed, thumbnail, auto_offline, and custom-role IDs, and match head :ok for bulk create/delete. Teams now return raw allow_auto_assign/is_member payloads, accept raw allow_auto_assign, preserve explicit false values, return team-member agent arrays, and parse account-scoped :team_id routes. Focused handler/service/repository/router tests, full go test ./..., and git diff --check passed; continue accounts/users/invitations drift and Phase 6 placeholder audit next.
• 2026-06-05: Phase 3/6 CRM attachment checkpoint prepared as feat(crm): align shared attachment payloads; audited Chatwoot Contacts::AttachmentsController#index, conversations#attachments, _attachment.json.jbuilder, and the reused dashboard shared-files store/API. Added GET /api/v1/accounts/:account_id/contacts/:contact_id/attachments, aligned conversation attachment lists to { meta: { total_count }, payload }, serialized shared-file fields through the Chatwoot attachment shape with sender and created_at, returned contact attachment conversation_id as display ID, regenerated docs/parity/gochat_routes.txt to TOTAL: 837, and reran route parity. Focused service/handler/router tests, full go test ./..., and git diff --check passed; continue Phase 6 placeholder audit next.
• 2026-06-05: Phase 2/3 auth drift checkpoint prepared as feat(auth): align password reset flows; audited Chatwoot DeviseOverrides::PasswordsController, DeviseOverrides::ConfirmationsController, Auth::ResendConfirmationsController, and the reused v3 auth frontend. Added Chatwoot user token columns/migration, replaced password reset confirmation placeholders, aligned POST /auth/password reset request message, added PUT /auth/password reset-token password update with auth headers and { data: profile }, and added POST /auth/confirmation confirmation-token sign-in behavior. Focused auth service/handler tests, full go test ./..., and git diff --check passed; continue Phase 6 placeholder audit next.
• 2026-06-05: P6.5 inbox sync-template checkpoint prepared as feat(inboxes): queue template sync jobs; audited Chatwoot WhatsappHealthManagement#sync_templates, Channels::Whatsapp::TemplatesSyncJob, and the reused frontend inbox API/store action. POST /inboxes/:id/sync_templates now validates WhatsApp inboxes, enqueues durable low-priority inbox:sync_templates jobs instead of synchronously fetching provider templates, replays the existing WhatsApp template fetch/update path in the worker, and returns Chatwoot { message: "Template sync initiated successfully" } without a local templates envelope. Focused inbox service/handler/app tests, full go test ./..., and git diff --check passed; continue Phase 6 placeholder audit next.
• 2026-06-05: P6.5 inbox placeholder/drift checkpoint prepared as feat(inboxes): align whatsapp health endpoints; audited reference/chatwoot/app/controllers/api/v1/accounts/concerns/whatsapp_health_management.rb, Whatsapp::HealthService, Whatsapp::WebhookSetupService, and the reused frontend inbox health client/component. GET /inboxes/:id/health now returns the raw WhatsApp Cloud Graph health payload with expected_webhook_url and business_id, rejects non-WhatsApp/non-Cloud inboxes with Chatwoot's 400 error, and drops the generic healthy/status/details placeholder shape. POST /inboxes/:id/register_webhook now accepts an empty body, builds the default callback from FRONTEND_URL, returns Webhook registered successfully, and uses the same Cloud-only guard. Focused WhatsApp, inbox service, inbox handler tests, full go test ./..., and git diff --check passed; continue Phase 6 placeholder audit next.
• 2026-06-05: Phase 2/3 notification drift checkpoint prepared as feat(notifications): align chatwoot notification payloads; audited reference/chatwoot notifications controller, NotificationFinder, index Jbuilder, and dashboard notifications API/store consumers. Account notifications index now returns Chatwoot { data: { meta, payload } }, filters read/snoozed items with includes[]=read/snoozed, reports count/current_page/unread_count, serializes frontend-required notification fields, marks all notifications or a primary actor as read, returns raw update/unread/snooze notification payloads, returns unread count as a raw number, and honors destroy_all type=read from query or JSON body. Focused notification handler/service tests, combined handler/service tests, full go test ./..., and git diff --check passed; continue Phase 6 placeholder audit next.
• 2026-06-05: B9.3 delayed automation action checkpoint prepared as feat(automation): close delayed action parity; audited current reference/chatwoot automation rule model, listener, action services, enterprise action service, and dashboard action inputs and found no configurable delayed action params. Scheduled root/background work remains covered by P5.12, while this checkpoint closes remaining automation action side effects: send_email_to_team now preserves Chatwoot object-shaped params and queues durable automation:team_email_delivery jobs through the fakeable mailer boundary, and enterprise add_sla attaches account-scoped SLA policies plus idempotent AppliedSLA target rows. Focused automation action/execution tests, AutomationRule handler tests, automation/handler/worker/app package tests, full go test ./..., and git diff --check passed. B9.3 and Phase 5 move to Review; next slice is Phase 2/3 drift audit.
• 2026-06-05: P5.13b scheduled/cached analytics checkpoint prepared as feat(reports): add analytics timeseries rollups; GET /api/v1/accounts/:account_id/reports and v2 /reports now return Chatwoot-style metric timeseries with account/inbox/agent/team/label dimensions, day/hour/week/month/year buckets, and business-hours average support. Analytics reads lazily ensure missing daily rollups, reporting:rollup_day durable jobs replay account/date recomputes with idempotency keys, and rollup replacement hard-deletes soft-deleted rows before refresh. Route dump is now TOTAL: 833; tracked route parity remains 270 exact, 0 method-compatible, 7 parameter-compatible, 0 missing out of 277 tracked critical routes. Focused analytics service tests, analytics/live handler tests, service/handler/router/worker/app package tests, route generation/parity, full go test ./..., and git diff --check passed. P5.13 moves to Review; B9.3 is completed by feat(automation): close delayed action parity.
• 2026-06-05: P5.13a analytics placeholder burn-down checkpoint prepared as feat(reports): derive analytics aggregates; live report conversation metrics and grouped metrics now read persisted conversations, bot summary/metrics read reporting events plus active agent-bot inbox bindings, conversation summary reads conversations/messages/reporting events, inbox-label matrix reads inbox/tag/conversation-label rows, first-response distribution buckets reporting events by channel, and outgoing-message counts group by agent/team/inbox/label. Focused analytics service tests, analytics/live handler tests, service/handler/worker/app package tests, full go test ./..., and git diff --check passed. Remaining P5.13 follow-up is scheduled/cached rollup freshness and /reports timeseries index parity.
• 2026-06-05: P5.11c Copilot/conversation response checkpoint prepared as feat(captain): queue copilot response jobs; Copilot thread/message creation now enqueues captain:copilot_response after persisting the user message, worker replay persists assistant replies through a fakeable backend or the existing no-provider fallback, and backend failures surface as retryable jobs. Pending Captain-enabled incoming conversations now enqueue captain:conversation_response_builder, replay creates Captain outgoing replies, queues provider send-reply, and opens conversations on handoff. Focused Copilot/Captain conversation worker tests, service/worker/app package tests, full go test ./..., and git diff --check passed. P5.11 moves to Review; next slice is P5.13 analytics aggregation.
• 2026-06-05: P5.11b Captain response/embedding checkpoint prepared as feat(captain): queue response embedding jobs; successful document sync/parser content updates now enqueue captain:document_response_builder, response-builder replay resets only unedited document responses, preserves edited responses, creates approved Captain::Document assistant responses through a fakeable FAQ backend, and fans out captain:llm_update_embedding jobs. Embedding replay reloads account-scoped responses and uses a fakeable embedding backend or configured LLM provider, with missing providers surfacing as retryable worker failures. Focused Captain document worker tests, service/worker/app package tests, full go test ./..., and git diff --check passed. Remaining P5.11 follow-up is Copilot/conversation response jobs.
• 2026-06-05: P5.11a Captain document crawl/schedule checkpoint prepared as feat(captain): queue document crawl jobs; document create/crawl requests now enqueue captain:document_crawl, crawl replay fans out normalized captain:document_page_crawl_parse parser jobs through fakeable crawl/parser boundaries, parser replay creates or updates account-scoped documents with synced content/fingerprints, and captain:documents_schedule_syncs scans stale completed documents for captain_document_auto_sync accounts to enqueue captain:document_sync jobs with daily idempotency. Focused Captain document worker tests, service/worker/app package tests, full go test ./..., and git diff --check passed. Remaining P5.11 follow-up is now Copilot/conversation response jobs after P5.11b.
• 2026-06-05: Parity execution tracker checkpoint prepared as docs: land parity execution tracker; the plan now records d756473 feat(webhook): queue incoming messages as the current implementation baseline, adds executable contracts for P5.11a/P5.11b/P5.11c Captain/Copilot jobs, P5.13 analytics aggregation, Phase 2/3 drift audit, Phase 6 placeholder burn-down, and B12 live smoke, and makes commit/update discipline explicit for future checkpoints. Documentation-only checkpoint; git diff --check passed.
• 2026-06-05: P5.9 inbound webhook deferral checkpoint prepared as feat(webhook): queue incoming messages; normalized provider inbound messages now enqueue webhook:incoming_message_persist when WorkerPool is configured, while worker replay creates contact inboxes, conversations, messages, and dispatches incoming events from the durable path with source-ID idempotency. Telegram, LINE, Facebook/Instagram, WhatsApp, TikTok, and Twilio persisters are wired to the WorkerPool. Focused webhook/worker tests passed. Next slice is remaining P5.11 Captain/Copilot jobs.
• 2026-06-05: P5.10 provider delivery-status checkpoint prepared as feat(messages): queue delivery statuses; provider direct status callbacks now enqueue webhook:message_status_update, contact-scoped read receipts enqueue webhook:contact_messages_status_update, worker replay upserts delivery status rows, records failed provider external_error, preserves monotonic sent/delivered/read transitions, and Twilio status callbacks now support the exact Chatwoot /twilio/delivery_status route with 204 No Content. Focused webhook tests, route generation, full go test ./..., and git diff --check passed; inbound persistence deferral is completed by the next P5.9 checkpoint.
• 2026-06-05: P5.10 durable send-reply checkpoint prepared as feat(messages): queue send replies; outgoing message creation now enqueues message:send_reply on the high queue when a WorkerPool is configured, worker replay reloads account-scoped message/conversation/inbox/contact records, skips duplicate/private/voice-call/non-deliverable messages, calls the registered channel provider, persists source_id, and records retryable provider failures as message failed with content_attributes.external_error. Focused service/worker/app tests passed; provider delivery-status depth is completed by the next P5.10 checkpoint.
• 2026-06-05: Active parity tracker checkpoint prepared as docs: land active parity tracking board; the plan now front-loads the current authoritative remaining-work board, points the next implementation slice at P5.10 outbound message delivery, records P5.9 inbound job deferral, P5.11 remaining Captain/Copilot jobs, P5.13 analytics aggregation, Phase 2/3 drift, Phase 6 placeholder audit, and B12 optional live smoke as tracked owners, and reconciles stale B12/M6/M7 status rows. Documentation-only checkpoint; git diff --check passed.
• 2026-06-04: Baseline stabilized and committed as 42cdab8 chore: stabilize chatwoot parity baseline; go test ./... passed and route dump reported TOTAL: 704.
• 2026-06-04: Phase 1 search foundation added: Meilisearch config/env defaults, SearchEngine contract, Meilisearch HTTP wrapper with bootstrap/settings, DB fallback adapter, document builders, reindex command, and no-live-Meilisearch tests. Verified go test ./... in unsandboxed mode because miniredis/httptest need local sockets; route dump still reports TOTAL: 704.
• 2026-06-04: Phase 1 indexing hooks wired for conversations, messages, contacts, companies, and articles. Create/update/delete paths now call the service-layer SearchIndexer boundary, bootstrap injects the Meilisearch-backed search service, and unit tests cover each entity hook path.
• 2026-06-04: Phase 2 route parity tracking added. Ruby/Bundler are unavailable in this workspace, so cmd/route_parity records static Chatwoot route DSL declarations from reference/chatwoot/config/routes.rb, consumes cmd/dump_routes output, and writes docs/parity/route_parity.md. First tracked critical route summary: 76 exact, 2 method-compatible, 0 parameter-compatible, 3 missing out of 81; GoChat route dump remains TOTAL: 704.
• 2026-06-04: First tracked Phase 2 route gaps closed. Added Chatwoot-compatible contact conversations, contact export POST, conversation toggle_priority, and PUT aliases for conversation/message updates; fixed contact handlers to accept :account_id as well as legacy :id. Regenerated parity report: 81 exact, 0 method-compatible, 0 parameter-compatible, 0 missing out of 81; route dump now reports TOTAL: 709.
• 2026-06-04: Expanded Phase 2 route parity from 81 to 138 tracked frontend-critical account routes. Added account-scoped notification routes, notification_settings PUT alias, and Chatwoot account-level inbox_members create/show/update/destroy handlers. Regenerated parity report: 138 exact, 0 method-compatible, 0 parameter-compatible, 0 missing out of 138; route dump now reports TOTAL: 723.
• 2026-06-04: Expanded Phase 2 route parity from 138 to 251 tracked frontend-critical routes. Added tracking and route-level coverage for Captain/Copilot, assignment policies, /api/v1/widget, public inbox/contact/conversation/message APIs, public CSAT survey, and /api/v2 reports. Regenerated parity report: 251 exact, 0 method-compatible, 0 parameter-compatible, 0 missing out of 251; route dump now reports TOTAL: 791. Added router boot regression coverage for Captain static/dynamic routes, widget collection routes, public nested message routes, and v2 reports.
• 2026-06-04: Started Phase 3/6 widget behavior parity for the reused Chatwoot frontend. /api/v1/widget/config now returns Chatwoot-style website_channel_config, contact pubsub token, and global config; /api/v1/widget/messages accepts X-Auth-Token and nested message.content, returns Chatwoot message shape, and exposes latest messages as {payload, meta}; /api/v1/widget/contact and core conversation actions now route to real handlers instead of parity stubs. Legacy /widget/* response compatibility is preserved. Focused widget/service/router tests pass.
• 2026-06-04: Continued Phase 3/6 widget behavior parity. Replaced more /api/v1/widget stubs with handlers for campaigns, events, inbox_members, labels, and label removal. Inbox member payload now follows Chatwoot {payload: [...]} shape; campaigns return enabled inbox campaigns with trigger rules; events validate website/contact token context and return 204; labels mutate the latest widget conversation only when the label exists in the account. Added focused widget handler coverage for available agents, events, and label add/remove. Remaining widget stubs: message update, transcript, contact/set_user, and Dyte participant integration; public inbox/contact/conversation/message routes are still placeholder-backed.
• 2026-06-04: Completed the remaining /api/v1/widget stub burn-down. Message update now persists submitted email/form values and identifies the contact; contact/set_user validates identifier HMAC, supports verified contact identification, and returns widget_auth_token when the contact context changes; conversation transcript returns Chatwoot-compatible status behavior around missing conversations; Dyte participant endpoint validates integration messages and returns a meeting token payload. Added model/repository support for contact inbox HMAC verification and identifier lookup. Public inbox/contact/conversation/message routes remain the next P6.6 placeholder group.
• 2026-06-04: Replaced /public/api/v1/inboxes contact/conversation/message placeholders with real Chatwoot public API handlers. API inboxes now resolve through Channel::Api identifiers, public contacts create/update by source_id with optional identifier HMAC verification, public conversations enforce the same verified-contact visibility split, and public messages support create/list/update submitted values. Added focused public API handler flow coverage. Verified go test ./..., regenerated docs/parity/gochat_routes.txt (TOTAL: 791), and regenerated docs/parity/route_parity.md (251 exact, 0 missing). Remaining P6.6 work is direct uploads/attachments and deeper public CSAT behavior.
• 2026-06-04: Completed P6.6e widget direct upload/attachment parity for the reused Chatwoot widget frontend. /api/v1/widget/direct_uploads now accepts ActiveStorage metadata with website_token + X-Auth-Token, returns the raw signed_id/direct_upload blob shape expected by DirectUpload, supports the follow-up PUT body upload, and attaches message[attachments][] signed IDs to incoming widget messages. Message create/list payloads now include Chatwoot-style attachment fields (data_url, thumb_url, file_type, extension, size). Added focused handler coverage for ActiveStorage create/PUT and multipart attachment-only message send/list. Verified focused package tests and regenerated route artifacts; route dump now reports TOTAL: 793, while tracked parity remains 251 exact, 0 missing. Remaining P6.6 work is deeper public CSAT behavior.
• 2026-06-04: Completed P6.6f public CSAT deep behavior. /public/api/v1/csat_survey/:id now resolves the conversation UUID to the input_csat message and returns the Chatwoot public survey payload (csat_survey_response, display type, inbox avatar/name, locale, conversation/message IDs). Public CSAT submit now accepts nested message.submitted_values, updates the survey message content attributes, upserts a message-linked CSAT response, and enforces Chatwoot's 14-day lock with 422. Public inbox message update now applies the same lock/response-builder path for input_csat messages. Added handler coverage for public CSAT show/update/lock and public inbox CSAT message update/lock. Focused package tests passed.
• 2026-06-04: Consolidated the Hermes-era planning into this master tracker. Added the locked decision ledger, end-to-end milestone map, ordered slice backlog, enterprise work package breakdown, and detailed P6.7 provider webhook ingress checklist. Current next implementation slice is B1/P6.7 webhook ingress.
• 2026-06-04: Started P6.7 webhook ingress parity. Added Chatwoot public webhook paths for Twitter, Telegram, LINE, SMS/Twilio, WhatsApp, Instagram, TikTok, and Shopify; removed the generic success fallback so unsupported providers no longer return placeholder success. Telegram, LINE, Twilio SMS, and TikTok handlers now resolve inboxes through provider channel records instead of inbox-id placeholders; TikTok model column naming now matches existing repository queries. Added provider lookup tests and router boot coverage. Regenerated route dump: TOTAL: 801; tracked route parity remains 251 exact, 0 missing.
• 2026-06-04: Continued P6.7 webhook ingress parity. Instagram /webhooks/instagram now performs Chatwoot-style global verify-token challenge handling, verifies Meta signatures against env/channel app secrets, resolves Instagram inboxes from webhook sender/recipient IDs, and dispatches parsed DM/comment events through the existing Meta pipeline boundary. Shopify /webhooks/shopify now verifies X-Shopify-Hmac-SHA256 with SHOPIFY_CLIENT_SECRET, handles shop/redact by deleting matching Shopify integration hooks, and forwards supported topics to the existing Shopify event processor. WhatsApp verification now queries channels by verify token directly, and Cloud API signature verification uses app secrets from provider config/env instead of access tokens. Added focused webhook tests; route dump remains TOTAL: 801 and tracked route parity remains 251 exact, 0 missing.
• 2026-06-04: Added the P6.7 incoming persistence boundary. Provider webhook handlers now persist normalized incoming messages into contacts, contact_inboxes, open conversations, and incoming messages instead of only parsing/logging them. Telegram, LINE, Twilio SMS, WhatsApp, Facebook/Instagram, and TikTok are wired through the shared persister; duplicates are skipped by inbox_id + source_id. Added direct persister coverage and Telegram webhook persistence coverage. Focused webhook/channel tests and full go test ./... passed.
• 2026-06-04: Continued P6.7 dispatch parity by persisting provider receipt/status events. Existing messages are updated from Twilio delivery callbacks, WhatsApp sent/delivered/read/failed statuses, Facebook/Instagram delivery/read receipts, and TikTok read receipts. Added tests for direct status update and Twilio delivery callback update. Focused webhook/channel tests and full go test ./... passed.
• 2026-06-05: Wired P6.7 incoming persistence into the existing dispatcher fan-out boundary. Newly persisted webhook contacts, conversations, messages, and message status updates now emit ChannelEvents through DispatchAsync's current sync fallback, keeping automation, bot rule, CSAT, and notification listeners reachable from provider webhooks. Added listener-based regression coverage for incoming and status events. Focused webhook tests and full go test ./... passed.
• 2026-06-05: Broadened P6.7 provider webhook persistence fixtures. LINE, Twilio SMS, WhatsApp, Instagram, and TikTok webhook tests now assert persisted incoming messages by provider source ID, matching the existing Telegram persistence fixture and reducing the remaining provider-review surface to signature edge cases and final unsupported-provider classification. Focused webhook tests and full go test ./... passed.
• 2026-06-05: Added TikTok webhook signature parity. /webhooks/tiktok now rejects missing, invalid, or stale Tiktok-Signature values using the same timestamp-plus-body HMAC shape as the Chatwoot reference controller, while valid signed payloads still resolve the inbox from biz_id and persist incoming messages. Focused webhook tests and full go test ./... passed.
• 2026-06-05: Tightened LINE webhook signature parity. /webhooks/line/:line_channel_id now rejects missing signatures when a channel_secret is configured and only persists signed payloads whose X-Line-Signature matches the raw request body. Focused webhook tests and full go test ./... passed.
• 2026-06-05: Completed WhatsApp route-level webhook verification coverage. /webhooks/whatsapp/:phone_number now has tests for verify-token challenge echo, signed Cloud API POST persistence, and missing X-Hub-Signature-256 rejection without message persistence. Focused webhook tests and full go test ./... passed.
• 2026-06-05: Finalized P6.7 provider classification. Twitter CRC now returns sha256=<base64-hmac> like Chatwoot, Twitter route-level CRC/event tests exist, Instagram rejects unsigned signed-required event payloads without persistence, and Telegram, SMS/Twilio, Instagram, Shopify, and the already completed providers are marked Done in the webhook ingress tracker. Focused webhook/API tests and full go test ./... passed.
• 2026-06-05: Started B3 dashboard conversation/message serializer parity. Conversation list/filter/show/create/update and message list/create/update/retry now return Chatwoot frontend payload shapes instead of the Go response envelope; message creation accepts frontend composer JSON/multipart fields and preserves echo_id/content_attributes; account-scoped conversation display_id routing is now generated and resolved. Verified focused conversation/message handler tests, full go test ./..., and git diff --check.
• 2026-06-05: B4 contacts/companies first checkpoint committed as 3481597 feat(crm): align contact company payloads; focused CRM tests, handler/service/repository tests, escalated full go test ./..., route dump TOTAL: 809, route parity 251 exact, 0 missing, and git diff --check passed.
• 2026-06-05: B4 contacts/companies second checkpoint committed as 7a033e2 feat(crm): complete contact label avatar gaps; contact labels now persist through contact_labels, label list/update returns Chatwoot { payload }, CRM contact list/search/filter labels use contact labels, contact/company avatar delete and company destroy-custom-attributes match Chatwoot response envelopes, route dump is TOTAL: 817, route parity is 261 exact, 0 missing, escalated full go test ./... passed, and git diff --check passed.
• 2026-06-05: B4 contact merge checkpoint committed as 1e3bf47 feat(crm): align contact merge action; /api/v1/accounts/:account_id/actions/contact_merge now matches Chatwoot route usage, merge returns the raw contact model serializer, moves mergee conversations/contact inboxes/notes/messages to the base contact, preserves base attributes while filling blanks from mergee, route dump is TOTAL: 818, route parity is 262 exact, 0 missing, full go test ./... passed, and git diff --check passed.
• 2026-06-05: B4 contact import/data-import checkpoint committed as 8eed2f1 feat(crm): persist contact data imports; contact imports now persist Chatwoot-shaped data_imports, missing import_file returns 422, successful imports return empty 200 OK, lifecycle counts/errors are recorded, and CSV rows merge/update existing contacts by identifier/email/phone while applying labels and custom attributes. Focused import tests, handler/service/repository/router package tests, full go test ./..., and git diff --check passed.
• 2026-06-05: B4 contact export artifact checkpoint committed as 47c2b80 feat(crm): persist contact export artifacts; POST /contacts/export now persists contact_exports, generates Chatwoot default/requested CSV columns with UTF-8 BOM, supports label/filter export inputs, stores a download URL and row count, and creates a user notification with file metadata. Focused export tests, handler/service/repository/router package tests, regenerated route dump TOTAL: 819, route parity 262 exact, 0 missing, full go test ./..., and git diff --check passed.
• 2026-06-05: B4 contact/company notes checkpoint committed as af57482 feat(crm): align contact note payloads; contact note index/create/show/update now returns Chatwoot raw note JSON with nested agent payloads, accepts flat and nested note params, destroy returns empty 200 OK and hard-deletes notes, company notes include nested user metadata, and the Rails-compatible PUT note update route is registered. Focused notes/API tests, full go test ./..., regenerated route dump TOTAL: 820, route parity 262 exact, 0 missing, and git diff --check passed.
• 2026-06-05: B4 nested contact/company conversations checkpoint committed as fb775b7 feat(crm): align nested conversation payloads; contact and company nested conversation endpoints now return Chatwoot { payload: [...] } conversation partials with nested sender metadata, latest message payloads, last_non_activity_message, labels, timestamps, priority, account/inbox fields, and company latest-20 ordering by last_activity_at DESC. Focused nested conversation tests, focused handler/service/repository/router tests, escalated full go test ./..., and git diff --check passed. Route dump unchanged at TOTAL: 820.
• 2026-06-05: B4 CRM Meilisearch checkpoint committed as 202da19 feat(crm): route crm search through meilisearch; contact and company CRM search now routes non-empty queries through the configured search service, resolves Meilisearch result IDs back through account-scoped repositories to preserve Chatwoot CRM list payloads, wires the search reader in app bootstrap, and adds company document fallback coverage to global DB search. Focused search/service/repository/API tests, full go test ./..., and git diff --check passed. Route dump unchanged at TOTAL: 820.
• 2026-06-05: B4 contact import label validation checkpoint committed as 653db81 feat(crm): validate imported contact labels; CSV import now matches Chatwoot's approved-label guard by rejecting rows whose labels column contains labels absent from the account, preserving valid rows, recording failed row counts on data_imports, and preventing arbitrary tag creation from CSV input. Focused import/service/API tests, full go test ./..., and git diff --check passed. Route dump unchanged at TOTAL: 820.
• 2026-06-05: B4 contact export email checkpoint committed as c2766fe feat(crm): email contact export completions; completed contact exports now invoke a Chatwoot-style contact_export_complete mailer boundary for the requesting user's email, using the export download URL and subject Your contact's export file is available to download., while retaining the persisted notification. Focused export/service/API tests, full go test ./..., and git diff --check passed. Route dump unchanged at TOTAL: 820.
• 2026-06-05: B4 frontend CRM API smoke checkpoint committed as ad29dc3 test(crm): cover chatwoot frontend crm smoke; the handler-level flow mirrors the reused Chatwoot dashboard contacts/companies clients across CRUD, search, labels, contactable inboxes, notes, nested conversations, and company relation flows. Focused smoke tests, handler package tests, full go test ./..., and git diff --check passed.
• 2026-06-05: B4 documentation checkpoint committed as c256e27 docs: record crm frontend smoke checkpoint; B4 moved to Review with browser validation deferred to B12/M7.
• 2026-06-05: B5 inbox serializer checkpoint committed as 0e83e8d feat(inboxes): align chatwoot inbox serializers; inbox list now returns { payload: [...] }, show/create/update/reset-secret return raw Chatwoot-style inbox payloads, channel slugs serialize as Channel::*, avatar delete returns empty 200 OK, async delete message matches Chatwoot, and PATCH /api/v1/accounts/:account_id/inboxes/:inbox_id was added. Focused inbox tests, handler package tests, route dump TOTAL: 821, route parity, full go test ./..., and git diff --check passed.
• 2026-06-05: B5 documentation checkpoint committed as 1f6ec3e docs: record inbox serializer checkpoint; B5.1 is Done and B5.2 multipart/JSON channel[...] create/update binding is the next active implementation slice.
• 2026-06-05: Planning tracker expanded for handoff continuity. B5.2 now has executable substeps, B6-B12 have explicit first checkpoints and Done rules, and every future checkpoint has a required documentation update rule.
• 2026-06-05: B5.2 inbox request binding checkpoint committed as ee93546 feat(inboxes): bind chatwoot channel settings; generic inbox create/update now accepts Chatwoot frontend JSON and multipart/urlencoded FormData, persists top-level inbox settings and nested channel/CSAT config, generates web widget/API secrets, and supports Telegram creation without an explicit name. Focused inbox handler tests, service inbox tests, handler package tests, escalated full go test ./..., and git diff --check passed. Route dump unchanged at TOTAL: 821.
• 2026-06-05: B5.3 working-hours checkpoint committed as 945782e feat(inboxes): persist chatwoot working hours; generic inbox create/update now initializes default working hours, accepts the reused frontend's working_hours payload with string and empty time fields, persists the weekly schedule relation, serializes working hours from the relation, and covers out-of-office detection. Focused inbox/working-hour tests, handler package tests, escalated full go test ./..., and git diff --check passed. Route dump unchanged at TOTAL: 821.
• 2026-06-05: B5.4 inbox members checkpoint committed as 82167f5 feat(inboxes): align chatwoot inbox members; account-scoped and nested inbox member routes now return Chatwoot { payload: [agent] } responses, serialize assigned users with agent partial fields including custom_role_id, make create add-only/idempotent, make update diff-based, and keep delete as empty 200 OK. Focused inbox member handler/service/repository tests, handler package tests, full go test ./..., and git diff --check passed. Route dump unchanged at TOTAL: 821.
• 2026-06-05: B5.5 channel config depth checkpoint committed as f0aae79 feat(inboxes): deepen channel config parity; generic inbox JSON updates now hoist flat SMTP/IMAP/channel settings into channel config, Email/WhatsApp/LINE/SMS/Twilio serializers expose deeper Chatwoot frontend fields, WebWidget/API/Email/WhatsApp defaults are closer to Chatwoot, and Twilio channel create accepts nested twilio_channel payloads while returning the raw inbox serializer. Focused channel-depth tests, service inbox tests, handler package tests, full go test ./..., and git diff --check passed. Route dump unchanged at TOTAL: 821.
• 2026-06-05: B5.5c planning contract added for AgentCapacityPolicy/InboxCapacityLimit parity; the next slice now tracks exact Chatwoot route sources, raw policy and inbox-limit serializers, optional assignment_logic, nested users and inbox_limits routes, duplicate/wrong-account/non-negative validation gates, and route artifact regeneration rules before implementation starts.
• 2026-06-05: B5.5c AgentCapacityPolicy/InboxCapacityLimit checkpoint committed as b197e54 feat(capacity): align chatwoot inbox capacity limits; policy CRUD now returns raw Chatwoot serializers, nested policy users and inbox limits are implemented, account_users.agent_capacity_policy_id is persisted, duplicate/wrong-account/non-negative limit checks are covered, route dump is TOTAL: 829, tracked route parity is 267 exact, 7 parameter-compatible, 0 missing, focused service/handler/router tests passed, sandboxed full tests failed only on socket restrictions, escalated full go test ./... passed, and git diff --check passed.
• 2026-06-05: B5.5 final channel route-response cleanup committed as f04a03b feat(channels): align channel route inbox payloads; Email, Twilio SMS, and LINE dedicated channel routes now return raw Chatwoot-compatible inbox payloads for create/get/update, { payload: [...] } for list, and empty 200 OK for delete. InboxService.BindChannel keeps dedicated channel IDs/configs reflected in inbox serialization. Focused Email/Twilio/LINE channel tests, service inbox tests, handler package tests, full go test ./..., and git diff --check passed. Route dump unchanged at TOTAL: 829; next active slice is B6 Meilisearch live-shape review.
• 2026-06-05: B6 search payload checkpoint committed as a16c23c feat(search): align chatwoot search payloads; global/entity search endpoints now return Chatwoot payload envelopes, default to 15 results, accept since/until/from frontend params, serialize model and Meilisearch-hit data into frontend-ready conversation/contact/message/article shapes, and filter message sender IDs through both Meilisearch and DB fallback. Focused handler/search/repository tests, handler/search/repository package tests, escalated full go test ./..., and git diff --check passed. Route dump unchanged at TOTAL: 829; B6.4 live Meilisearch gate and B6.5 fallback hardening remain active.
• 2026-06-05: B6 live-gate/fallback checkpoint committed as f08c743 test(search): add meilisearch live gate; added an env-gated live Meilisearch test for isolated bootstrap/index/search of contacts and messages, kept it skipped unless GOCHAT_LIVE_MEILI_HOST is set, rejected search.engine=db in release validation, and made cmd/reindex_search fail fast if configured with DB fallback. Focused config/reindex/search tests, full go test ./..., and git diff --check passed. B6 moves to Review; next implementation slice is B7 SLA/assignment capacity unless the optional live gate is explicitly run first.
• 2026-06-05: B7 capacity enforcement checkpoint committed as a98dc2c feat(capacity): enforce inbox assignment limits; manual agent assignment, team assignment with explicit agent, team overflow fallback, and auto-assignment now apply AgentCapacityPolicy/InboxCapacityLimit per-inbox open-conversation limits. Resolved conversations do not count against capacity. Focused assignment/capacity tests, handler smoke for conversation/capacity routes, escalated full go test ./..., and git diff --check passed. Next B7 checkpoint is SLA policy CRUD payload review and applied-SLA persistence.
• 2026-06-05: B7 SLA policy payload checkpoint committed as 95224fa feat(sla): align sla policy payloads; SLA policy create/show/update now return { payload: sla_policy }, index returns { payload: [...] }, destroy returns empty 200 OK, and the serializer is limited to Chatwoot's enterprise SLA policy fields. Focused SLA policy handler tests, SLA service tests, handler package tests, full go test ./..., and git diff --check passed. Next B7 checkpoint is applied-SLA persistence for new/open conversations.
• 2026-06-05: B7 applied-SLA persistence checkpoint committed as a11bb96 feat(sla): persist applied sla on conversations; conversation create/update now accepts sla_policy_id, validates SLA policy account ownership plus Chatwoot replacement/removal rules, creates exactly one active applied_slas record, keeps status-only updates idempotent for existing SLA conversations, and includes Chatwoot-style applied_sla payload fields in conversation responses. Focused conversation/SLA service and handler tests, full go test ./..., and git diff --check passed. Next B7 checkpoint is SLA timer/breach lifecycle with idempotent FRT/NRT/RT events.
• 2026-06-05: B7 SLA breach lifecycle checkpoint committed as 213bf2b feat(sla): make sla breach events idempotent; SLA thresholds now use Chatwoot seconds units, exact-threshold checks count as breached, FRT/NRT/RT miss events are idempotent by applied SLA, event type, and meta, NRT events store last incoming message_id, and resolved applied SLAs transition to hit or missed. Focused applied-SLA lifecycle tests, handler SLA/conversation tests, full go test ./..., and git diff --check passed. Next B7 checkpoint is applied-SLA report/list payload parity.
• 2026-06-05: B7 applied-SLA reports checkpoint committed as 4f85ef1 feat(sla): align applied sla reports; account applied-SLA index/metrics/download now match Chatwoot's reports controller and frontend SLA reports API, including missed-only table/download semantics, shared filters, { payload, meta } index shape, raw metrics keys, and breached-conversation CSV. Focused applied-SLA service/handler tests, service and handler package tests, full go test ./..., route dump TOTAL: 830, route parity 270 exact, 7 parameter-compatible, 0 missing, go test ./cmd/route_parity -count=1, and git diff --check passed. Next B7 checkpoint is business-hours timer math and SLA notification delivery review.
• 2026-06-05: Development tracker was normalized for handoff continuity after 330f875 docs: record applied sla reports checkpoint; the current baseline now points at the latest implementation and documentation checkpoints, the planning control board records the next ordered B7-B12 checkpoints, Hermes search/automation/CSAT notes are mapped into active slices, and B7.6 has an explicit investigation/landing contract.
• 2026-06-05: B7 SLA notification checkpoint committed as d23f3f0 feat(sla): notify users on sla misses; new FRT/NRT/RT SLA miss events now create Chatwoot notification types for conversation participants, account administrators, and conversation assignee, with de-duplication and account membership filtering. Repeated evaluation stays idempotent. Current reference/chatwoot timing was verified to keep only_during_business_hours as a stored policy flag without changing elapsed-second thresholds, and a regression test records that behavior. Focused applied-SLA tests, service package tests, full go test ./..., and git diff --check passed. B7 moves to Review; next slice is B8 CSAT account/public/report/send parity.
• 2026-06-05: B8 account-side CSAT checkpoint committed as f441680 feat(csat): align account report payloads; CSAT report list now returns the raw Chatwoot response array with nested contact, assigned agent, reviewer, display conversation ID, Unix timestamps, and message ID. Filters now cover frontend since/until, user_ids, inbox_id, team_id, and rating; metrics returns total_count, ratings_count, and total_sent_messages_count; update/review-note actions return the Chatwoot CSAT serializer. Focused CSAT handler/service tests, handler and automation package tests, full go test ./..., and git diff --check passed. Next B8 checkpoint is public CSAT submit/update and resolve-triggered send parity.
• 2026-06-05: B8 public/send CSAT checkpoint committed as ef3a909 feat(csat): send surveys on resolved conversations; public CSAT update now accepts object-shaped message.submitted_values, repeated submissions update the same message-linked response, and the 14-day lock still follows the survey message creation date. The resolve listener now creates one input_csat template message only when the resolved conversation's inbox has CSAT enabled and survey rules allow it, skips duplicates, and no longer creates pending rating-0 responses. Message-updated events build responses from submitted CSAT values. Focused CSAT listener/service/handler/widget tests, automation and API handler package tests, full go test ./..., and git diff --check passed. Next B8 checkpoint is CSAT download CSV parity.
• 2026-06-05: B8 CSAT download checkpoint committed as b36cf07 feat(csat): align report download csv; CSAT report downloads now match Chatwoot CSV headers, filters, absolute conversation links by display ID, enterprise review notes, and the final reporting-period row. Focused CSAT handler tests, handler and automation package tests, full go test ./..., and git diff --check passed. B8 moves to Review; next slice is B9 automation and macro side-effect parity.
• 2026-06-05: B9 planning checkpoint committed as docs: land automation macro execution plan; B9.1a now has an explicit Chatwoot automation-rule controller/frontend contract, current Go gap table, implementation checklist, and focused exit commands before automation/macro code changes begin.
• 2026-06-05: B9.1a automation-rule CRUD checkpoint committed as feat(automation): align automation rule payloads; automation-rule list/show/update/clone now return Chatwoot { payload }, create returns the raw rule object, delete returns empty 200 OK, frontend attribute_key/equal_to conditions and array action_params are accepted, responses serialize Chatwoot field names and Unix created_on, and get/update/delete/clone are account-scoped. Focused automation handler/service tests, handler and automation package tests, full go test ./..., and git diff --check passed. Next slice is B9.1b trigger coverage and action side-effect parity.
• 2026-06-05: B9 planning tracker was fully landed for the next handoff: current baseline points at 3403770 feat(automation): align automation rule payloads, the ordered control board now starts at B9.1b and runs through B12, B9 is marked Doing, and B9.1b records the exact Chatwoot listener contract. The current reference listener only subscribes to conversation created/updated/opened/resolved and message created, so contact_updated is explicitly not an automation trigger unless a later local reference/frontend audit proves otherwise.
• 2026-06-05: B9.1b automation trigger checkpoint committed as feat(automation): align rule trigger coverage; automation listener now covers all current Chatwoot reference events, skips automation-origin/auto-reply/activity auto-reply-email cases, extracts account/conversation context from message and conversation event payloads, conversation update/status/priority paths dispatch changed_attributes, initial conversation messages dispatch full message-created context, and provider webhook persistence has a regression proving message-created automation reachability. Focused automation/service/webhook tests, package tests, full go test ./..., and git diff --check passed. Next slice is B9.1c execution log/stop-on-match parity.
• 2026-06-05: B9.1c execution outcome checkpoint committed as feat(automation): record rule execution outcomes; automation evaluations now persist event names, skipped condition outcomes, condition errors, per-action success/failure JSON, and aggregate action counts. Failed actions continue to later actions, and every matching rule still executes in ID order to match the current Chatwoot listener's no-stop-on-match loop. Focused automation tests, automation package tests, relevant service/webhook regressions, full go test ./..., and git diff --check passed. Next slice is B9.1d retryable webhook/email transcript action delivery.
• 2026-06-05: B9.1d planning checkpoint prepared as docs: land automation delivery plan; the active tracker now points at B9.1d, records the Chatwoot webhook/transcript reference contracts, scopes the retryable/testable action delivery boundary, names B9.3 durable-worker follow-up work, and lists the required focused/full verification commands before macro work starts.
• 2026-06-05: B9.1d external action delivery checkpoint prepared as feat(automation): deliver retryable external actions; send_webhook_event now builds Chatwoot-style automation webhook payloads and delivers through a timeout-bound retryable HTTP boundary, send_email_transcript parses recipients and sends generated transcript emails through a fakeable SMTP boundary, and automation execution logs now record delivery type, target, attempts, response code/body, retryability, and failure errors. Focused automation tests, automation package tests, full go test ./..., and git diff --check passed. Next slice is B9.2 macro CRUD and execution parity.
• 2026-06-05: B9.2 macro payload/execute checkpoint prepared as feat(macros): align chatwoot macro payloads; macro CRUD now returns Chatwoot { payload } serializers with string visibility and nested agent authors, accepts frontend array action params, enforces MacroPolicy-style public/personal access, deletes and executes with empty 200 OK, and resolves execute conversation_ids by display ID before applying labels/status/messages/private notes. Focused macro handler/service tests, handler and automation package tests, full go test ./..., and git diff --check passed. Next slice is B10 audit/custom roles/remaining limits while B9.3/B9.4 worker and attachment depth remain tracked follow-ups.
• 2026-06-05: B10.1 audit list checkpoint prepared as feat(audit): align chatwoot audit log payloads; audit logs now return the enterprise Jbuilder top-level payload consumed by the reused settings screen, use fixed 25-row pagination, enforce administrator/super_admin access, scope through Chatwoot associated audits or local account IDs, and emit actor/request/change fields with Unix timestamps. Focused audit handler/repository/service tests, handler package tests, full go test ./..., and git diff --check passed. Next slice is B10.2 audit writer coverage, then B10.3 CustomRole permission parity.
• 2026-06-05: B10.2a audit writer checkpoint prepared as feat(audit): record enterprise mutations; a shared AuditService.Record boundary now writes account-associated audit rows with actor/request metadata and JSON changes, and automation-rule, macro, custom-role, and CSAT review-note mutations call it. Focused CustomRole/AutomationRule/Macro/CsatSurvey handler tests, audit service tests, handler package tests, full go test ./..., and git diff --check passed. Next slice is B10.2b inbox/conversation/SLA/capacity writer coverage, then B10.3 CustomRole permission parity.
• 2026-06-05: B10.2b operational audit checkpoint prepared as feat(audit): cover operational mutations; inbox create/update, conversation update/delete/assignment/status, SLA policy CRUD, AgentCapacityPolicy CRUD, nested inbox capacity limits, and capacity-policy users now call the shared audit writer. Focused SLA/capacity/inbox/conversation handler tests, audit service tests, handler package tests, full go test ./..., and git diff --check passed. B10.2 moves to Review; next slice is B10.3 CustomRole permission parity.
• 2026-06-05: Remaining parity tracker checkpoint prepared as docs: land remaining parity tracker; the document now carries executable landing contracts for B10.3 CustomRole permission arrays/account-user resolution/delete nullification, B10.4 account/inbox limit create-path enforcement, B11 Captain/Copilot persistence and feature gates, and B12 reused Chatwoot frontend smoke reporting. Documentation-only checkpoint; git diff --check passed.
• 2026-06-05: B10.3 CustomRole checkpoint prepared as feat(custom-roles): align chatwoot permissions; custom roles now accept/serialize Chatwoot permission arrays, return raw enterprise Jbuilder payloads, enforce administrator-only access, keep custom-role account users as role=agent with custom_role_id, load custom-role permissions through RBAC/AccountScope, expose profile account custom_role_id/custom_role/permissions, and nullify account users on role delete. Focused CustomRole/RBAC/model/AccountScope tests, handler/service/model package tests, and full verification were run before commit; sandboxed middleware package tests still require socket-capable execution for miniredis. Next slice is B10.4 InboxLimit create-path enforcement.
• 2026-06-05: B10.4 handoff tracker prepared as docs: land inbox limit handoff tracker; the active plan now records the exact Chatwoot account inbox-limit source (usage_limits[:inboxes]), the 402 { error: "Account limit exceeded. Upgrade to a higher plan" } response contract, the separation from capacity-policy InboxCapacityLimit, the required account schema guard, dedicated-channel precheck, no-orphan persistence tests, and updated enterprise status rows. Documentation-only checkpoint; git diff --check passed.
• 2026-06-05: B10.4 InboxLimit checkpoint prepared as feat(inboxes): enforce chatwoot inbox limits; account-level inbox_limit now gates generic inbox and dedicated channel creation with Chatwoot's exact 402 error body, service and handler tests cover unlimited, below-limit, over-limit, and no-orphan LINE channel behavior, and B10 moves to Review. Focused inbox/channel/limit tests, handler/service package tests, escalated full go test ./..., and git diff --check passed. Next slice is B11 Captain/Copilot.
• 2026-06-05: B11.1a Captain assistant checkpoint prepared as feat(captain): align assistant resources; assistant CRUD now returns Chatwoot raw assistant payloads and list meta, nested assistant request bodies are accepted, account-scoped get/update/delete prevents cross-account access, tools returns the raw built-in tool array, and assistant inbox create/list/delete use raw inbox/list/204 contracts. Focused CaptainAssistant handler/service tests passed, route dump/parity regenerated with unchanged TOTAL: 830, and git diff --check passed. Next slice is B11.1b Captain documents/scenarios/responses/custom tools.
• 2026-06-05: B11.1b Captain scenario/custom-tool checkpoint prepared as feat(captain): align scenario and tool payloads; scenarios now accept nested frontend bodies, enforce account/assistant scope, list only enabled scenarios, and return raw scenario/list/204 payloads. Custom tools now accept nested frontend bodies, auto-generate slugs, enforce account scope, and return raw tool/list/204 payloads. Focused CaptainScenario/CaptainCustomTool/CaptainResource tests plus Captain/Copilot focused handler/service tests passed. Next slice is B11.1c documents, assistant responses, bulk actions, and custom-tool test execution.
• 2026-06-05: B11.1c Captain document/response/action checkpoint prepared as feat(captain): align document response actions; documents now return Chatwoot raw/list payloads with account scope and 202 sync marking, assistant responses now support nested bodies, filters, raw serializers, edited tracking, and 204 delete, bulk actions now accept Chatwoot AssistantResponse/AssistantDocument resource payloads, and custom-tool test now executes unsaved configs through a fakeable HTTP boundary returning { status, body }. Focused B11.1c handler tests, Captain/Copilot service tests, Captain repository tests, handler/service package tests, escalated full go test ./..., and git diff --check passed. Next slice is B11.2 Copilot persistence and safe LLM/document gates.
• 2026-06-05: B11.2 Copilot thread/message checkpoint prepared as feat(copilot): align thread message payloads; Copilot threads now accept Chatwoot { message, assistant_id, conversation_id }, validate account-scoped assistants, create initial user plus safe no-LLM assistant messages, and return raw thread serializers. Nested Copilot messages now list/create raw message payloads with embedded thread push data, current account/user scoping, ascending message order, and no local envelopes. Focused Copilot handler/service/repository tests, Captain/Copilot handler/service tests, handler/service/repository package tests, escalated full go test ./..., and git diff --check passed. Next slice is B11.3 document sync/indexing, Meilisearch/embedding gates, Copilot tasks/preferences/tool-call depth, and streaming/realtime compatibility.
• 2026-06-05: B11.3a Captain preferences checkpoint prepared as feat(captain): align preferences payloads; Captain preferences now use Chatwoot's raw { providers, models, features } show/update payload, persist captain_models/captain_features on accounts, merge partial preference updates, reject invalid model selections with 422, gate updates to administrators, and expose exact no-trailing-slash GET/PUT preference routes. Focused CaptainPreference handler/service tests, Captain/Copilot handler/service tests, handler/service/model/router package tests, migration tests, route dump/parity regeneration, escalated full go test ./..., and git diff --check passed. Next slice is B11.3b Captain playground parity.
• 2026-06-05: B11.3b Captain playground checkpoint prepared as feat(captain): align playground fallback; playground now accepts Chatwoot top-level message_content/message_history, scopes assistant lookup to the account, returns raw legacy { content } or v2 { response }, appends current v2 user messages without duplication, preserves history into the fakeable LLM boundary, and returns deterministic no-LLM fallback JSON instead of 500. Focused CaptainAssistant/Captain tests, handler/service package tests, full go test ./..., and git diff --check passed. Next slice is B11.3c document sync/indexing and Meilisearch/embedding gates.
• 2026-06-05: B11.3c Captain document sync gate checkpoint prepared as feat(captain): gate document sync backend; document sync now has a fakeable backend boundary and account-scoped worker entry, disabled config is recorded as sync_disabled, backend failures become sync_error or preserve explicit backend error codes, fake success updates content/title/fingerprint/timestamps as synced, and default tests avoid external network/LLM calls. Focused Captain/Copilot tests, handler/service package tests, full go test ./..., and git diff --check passed. Next slice is B11.3d Copilot task/tool-call persistence.
• 2026-06-05: B11.3d/B11.3e/B12 planning checkpoint prepared as docs: land copilot task execution plan; the active tracker now records exact Chatwoot Captain task request/response contracts, current Go handler/service gaps, follow-up context and allowed operation rules, reloadable Copilot message/tool-call persistence requirements, no-provider disabled-state expectations, streaming/realtime fallback gates, B12 smoke harness deliverables, and focused exit commands. Documentation-only checkpoint; git diff --check passed. Next slice is B11.3d implementation.
• 2026-06-05: B11.3d Captain task/tool-call checkpoint prepared as feat(captain): align task payload persistence; rewrite/summarize/reply suggestion now accept Chatwoot task payloads and return raw { message, follow_up_context } or 422 { error }, label suggestion and follow-up POST routes consume dashboard tasks.js bodies, no-provider paths return Captain is disabled, task outputs persist to copilot_suggestion_messages, and CopilotMessage validates reloadable tool-call keys. Focused CaptainTask/Captain/Copilot handler and service tests, Copilot/Captain repository tests, handler/service package tests, full go test ./... with workspace TMPDIR, and git diff --check passed. Next slice is B11.3e streaming/realtime compatibility.
• 2026-06-05: Parity tracker handoff checkpoint prepared as docs: land parity tracker handoff; the plan now has a front-loaded handoff contract, explicit open-work table for B11.3e/B12/Phase 5/Phase 2/3/Phase 6, exact Hermes source-plan mapping, and a rule that every future checkpoint updates this tracker before commit. Documentation-only checkpoint; git diff --check passed.
• 2026-06-05: B11.3e streaming/realtime checkpoint prepared as feat(captain): align streaming fallbacks; Captain stream task routes now share non-stream DTO/account-scope behavior, return deterministic SSE disabled/error states for missing providers and validation errors, and preserve success chunk/done shapes. Copilot message REST payloads now nest thread push_event_data, dedicated push payload helpers match Chatwoot event data, and the legacy Copilot SSE route has a no-provider disabled guard. Focused CaptainTask/Captain/Copilot handler/service tests and Copilot/Captain repository tests passed; full verification is recorded in the B11.3e section. B11 moves to Review; next active slice is B12 reused Chatwoot frontend smoke.
• 2026-06-05: B12.1 frontend smoke harness checkpoint prepared as test(parity): add frontend smoke harness; cmd/gochat now provides serve and deterministic seed, .gitignore no longer hides cmd/gochat, scripts/parity_frontend_smoke.sh can print/check/boot GoChat plus the reused reference/chatwoot Vite frontend with Meilisearch-first defaults, and docs/parity/frontend_smoke_report.md records commands, seed data, logs, and pending smoke matrix owners. Verification: bash -n scripts/parity_frontend_smoke.sh, scripts/parity_frontend_smoke.sh --print, scripts/parity_frontend_smoke.sh --check, go test ./cmd/gochat -count=1, full go test ./..., and git diff --check. Next slice is B12.2 browser/API path assertions.
• 2026-06-05: B12.2a API smoke assertion checkpoint prepared as test(parity): add api smoke assertions; the smoke script now has --api-smoke for live GoChat API checks covering auth/profile, inbox, conversation/message list and create, contact/company show, widget config/message, and public CSAT show. Seed output now includes company, conversation display ID, and CSAT message identifiers. Default verification keeps --api-smoke optional because it needs a running backend/DB; bash -n, --print, --check, go test ./cmd/gochat, full go test ./..., and git diff --check passed locally. Next slice is B12.2b reused-frontend browser navigation.
• 2026-06-05: B12.2b browser smoke harness checkpoint prepared as test(parity): add browser smoke harness; scripts/parity_frontend_smoke.sh --browser-smoke now runs the live API smoke, verifies Chatwoot Vite readiness, and drives the reused Chatwoot login/dashboard entrypoints through headless Chrome DevTools without adding Playwright or frontend adapters. The smoke captures browser requests and console output in .tmp/frontend-smoke/browser-smoke-report.json, while default --check keeps live browser execution optional because it needs PostgreSQL, Redis, Meilisearch, GoChat, Vite, and Chrome. Verification: bash -n, node --check, --print, --check, full go test ./..., and git diff --check. Next slice is B12.3 enterprise screen smoke.
• 2026-06-05: B12.3a enterprise API smoke checkpoint prepared as test(parity): add enterprise api smoke coverage; scripts/parity_frontend_smoke.sh --enterprise-smoke now composes the core API smoke with enterprise checks for SLA reports/download, CSAT public submit plus reports/download, automation/macros, audit/custom roles, capacity, Captain preferences/assistants, and Copilot thread/message payloads. Default verification keeps the live enterprise run optional because it needs PostgreSQL, Redis, Meilisearch, and GoChat. Verification: bash -n, --print, and --check passed locally. Next slice is B12.3b reused-frontend enterprise browser navigation.
• 2026-06-05: B12.3b enterprise browser smoke checkpoint prepared as test(parity): add enterprise browser smoke coverage; scripts/parity_frontend_smoke.sh --enterprise-browser-smoke now runs enterprise API smoke, verifies Chatwoot Vite, and drives reused Chatwoot enterprise dashboard routes through the Chrome DevTools browser harness. Browser assertions cover SLA, CSAT, automation, macros, audit logs, custom roles, agent capacity, Captain settings/assistants, and Copilot thread request paths. Seed now enables the corresponding enterprise feature flags for route guards. Verification: bash -n, node --check, --print, --check, go test ./cmd/gochat, full go test ./..., and git diff --check passed locally. Next slice is Phase 5 job parity.
• 2026-06-05: P5.1 durable worker checkpoint prepared as feat(worker): add durable background jobs; the background_jobs table/model and WorkerPool core now cover enqueueing, scheduled jobs, queue filtering, idempotency keys, PostgreSQL SKIP LOCKED claims, handler execution, retry/backoff, dead-letter state, stale-lock recovery, and graceful start/stop. Focused worker tests cover idempotent enqueue, completion, retries, schedule/queue gating, and restart pickup. Next slice is P5.2/P5.4 integration of dispatcher and automation jobs onto the durable core.
• 2026-06-05: P5.2 durable event dispatch checkpoint prepared as feat(dispatch): queue async events durably; channel.Dispatcher.DispatchAsync now enqueues event replay jobs when a WorkerPool is configured, and dispatch.EventDispatcher enqueues per-listener async jobs while preserving inline sync listeners. Focused channel/dispatch/worker tests prove durable enqueue and worker replay. Next slice is P5.4/P5.5 automation webhook/transcript and CSAT job integration.
• 2026-06-05: P5.4 durable automation delivery checkpoint prepared as feat(automation): queue external action deliveries; automation and macro send_webhook_event/send_email_transcript actions now enqueue durable jobs when a WorkerPool is configured, worker handlers invoke the existing fakeable HTTP/SMTP delivery boundaries, and app bootstrap starts the shared durable worker for dispatcher and automation queues. Focused automation/worker/app tests passed. Next slice is P5.5/P5.6 delayed automation, macro fan-out, and CSAT job integration.
• 2026-06-05: P5.5/P5.6 durable macro and CSAT checkpoint prepared as feat(automation): queue macro and csat jobs; macro execute now enqueues automation:macro_execution jobs for display-ID fan-out when a WorkerPool is configured, and resolved-conversation CSAT sends now enqueue idempotent csat:survey_send jobs. Focused automation/worker/app tests passed. Next slice is delayed automation scheduled items and WhatsApp/Twilio CSAT template delivery.
• 2026-06-05: P5.7 durable SLA scan checkpoint prepared as feat(sla): queue applied sla scans; the Chatwoot enterprise SLA chain now runs through sla:trigger_accounts, sla:process_account, and sla:process_applied jobs, self-schedules five-minute root scans, queues account/applied-SLA fan-out, and reuses idempotent AppliedSlaService.Evaluate for miss events and notifications. Focused SLA/worker/app tests passed. Next slice is delayed automation scheduled items, WhatsApp/Twilio CSAT templates, Captain/Copilot jobs, provider delivery, and conversation maintenance.
• 2026-06-05: P5.8 durable contact export checkpoint prepared as feat(crm): queue contact exports; contact export requests now enqueue contact:export jobs on the low queue when a WorkerPool is configured, while worker replay generates the persisted CSV artifact, completion notification, and fakeable completion email. Focused service/API/worker/app tests passed. Next slice is delayed automation scheduled items, WhatsApp/Twilio CSAT templates, Captain/Copilot jobs, provider delivery, and conversation maintenance.
• 2026-06-05: P5.12 durable conversation maintenance checkpoint prepared as feat(conversations): queue maintenance jobs; the Chatwoot scheduled-items chain now runs through scheduled:trigger_items, due one-off campaigns queue campaign:trigger_oneoff, snoozed conversations reopen through conversation:reopen_snoozed, and account auto-resolution fans out through account:conversations_resolution_scheduler and conversation:resolution. Focused service/worker/app tests passed. Remaining Phase 5 follow-up is Captain/Copilot jobs and analytics aggregation.
• 2026-06-05: P5.6 durable CSAT template checkpoint prepared as feat(csat): queue channel templates; inbox CSAT template creation now accepts Chatwoot nested template payloads, queues csat:template_create jobs when a WorkerPool is configured, and worker replay records WhatsApp template IDs or Twilio content/approval SIDs through a fakeable provider boundary. Focused service/API/worker/app tests passed. Remaining Phase 5 follow-up is Captain/Copilot jobs and analytics aggregation.
• 2026-06-05: P5.11 durable Captain document sync checkpoint prepared as feat(captain): queue document syncs; Captain document sync requests now mark the document syncing and enqueue captain:document_sync jobs on the low queue, while worker replay uses the existing fakeable sync backend to persist disabled, failed, or synced document states. Focused service/API/worker/app tests passed. Remaining Phase 5 follow-up is now Copilot/conversation response jobs and analytics aggregation after P5.11a/P5.11b.
• 2026-06-05: P5.12 durable message status checkpoint prepared as feat(conversations): queue message status updates; widget and public inbox last-seen updates now enqueue conversation:update_message_status jobs on the deferred queue, and worker replay marks eligible non-incoming sent/delivered messages as read or delivered up to the viewer timestamp while ignoring invalid statuses and missing conversations. Focused service/worker/app tests passed. Remaining Phase 5 follow-up is Captain/Copilot jobs and analytics aggregation.
• 2026-06-05: P5.12 durable account bulk action checkpoint prepared as feat(conversations): queue bulk actions; account conversation bulk actions now accept Chatwoot frontend payloads without action_name, enqueue conversation:bulk_action on the medium queue, and worker replay applies display-ID-scoped status/team/assignee/snooze/label updates without crossing account boundaries. Focused service/API/worker/app tests passed. Remaining Phase 5 follow-up is Captain/Copilot jobs and analytics aggregation.
• 2026-06-06: P3.8/P6.6g public help-center checkpoint prepared as feat(help-center): expose public article lists; audited widget getMostReadArticles, Chatwoot public article controller/Jbuilder, and routes 594/597. GoChat now exposes /hc/:slug/:locale/articles(.json) plus category article-list aliases, returns public article payloads with portal/category/author/link fields, filters to published locale-scoped non-archived portal articles, honors widget per_page=6, and sorts sort=views by view count. Focused article/service/router/route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed. Continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: P3.8/P6.6h public category checkpoint prepared as feat(help-center): expose public category lists; audited Chatwoot public categories controller/Jbuilder and routes 595-596. GoChat now exposes /hc/:slug/:locale/categories(.json) and /hc/:slug/:locale/categories/:category_slug, returns public category arrays/raw objects without dashboard-only fields, resolves non-archived portals by slug, filters show by category slug plus locale, orders lists by position, and counts only published category articles. Focused category/service/router/route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed. Continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: P3.8/P6.6i public portal checkpoint prepared as feat(help-center): expose public portal show; audited Chatwoot public portal controller/Jbuilder and routes 590/592. GoChat now exposes /hc/:slug and /hc/:slug/:locale, redirects slug-only requests to the configured default locale, returns public HC portal fields with categories, optional logo, published article counts, category counts, and default locale meta, and rejects archived portals. Focused portal/router/route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed. Continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: P3.8/P6.6j public portal search checkpoint prepared as feat(help-center): expose public portal search; audited Chatwoot public portal search controller, _search_article.json.jbuilder, and route 593. GoChat now exposes /hc/:slug/:locale/search, trims query input, returns empty payloads for blank queries, filters results to published locale-scoped non-archived portal articles, paginates at 10 results, and returns public search article payloads with plain-text snippets and /hc/:slug/articles/:article_slug links. Focused article/router/route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed. Continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: P3.8/P6.6k public article checkpoint prepared as feat(help-center): expose public article show; audited Chatwoot public articles show/markdown/tracking controller actions, public article Jbuilder, and routes 598-601. GoChat now exposes /hc/:slug/articles/:article_slug, handles .md and .png suffixes through a Gin-compatible dispatcher, returns public article payloads by slug, serves raw markdown for published articles, rejects draft markdown, and increments published article views when serving the tracking pixel. Focused article/router/route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed. Continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: P3.8/P6.6l public sitemap checkpoint prepared as feat(help-center): expose public sitemap; audited Chatwoot public portal sitemap action, sitemap.xml.erb, and route 591. GoChat now exposes /hc/:slug/sitemap.xml, rejects archived portals, returns sitemap XML for published articles only, uses portal custom domains with https:// prefixing when no protocol is present, and emits public article links plus ISO lastmod dates. Focused portal/router/route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed. Continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: Documentation checkpoint prepared as docs: land full parity tracking plan; worktree was clean at efceb22 feat(help-center): expose public sitemap, so this docs-only checkpoint lands the remaining Hermes task-family checklist directly into the master tracker. The plan now maps search, indexing, automation, macros, CSAT, enterprise paid features, and B12 reused-frontend smoke to concrete owner sections, current states, and reopen triggers. Verification for this docs-only checkpoint: git diff --check; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: Dashboard app-shell checkpoint prepared as feat(dashboard): expose app shell routes; audited Chatwoot DashboardController#index, routes.rb:19-20, layouts/vueapp.html.erb, and mailer/push helper paths that point to /app/accounts/:account_id/conversations/:display_id. GoChat now exposes /app and /app/*params, serves a dashboard HTML shell with window.chatwootConfig, window.globalConfig, and the #app mount, rejects JSON dashboard requests with Chatwoot's 406 error, and tracks the two app shell routes in route parity. Focused router tests, route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed. Continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: .well-known app association checkpoint prepared as feat(well-known): expose app association files; audited Chatwoot AndroidAppController#assetlinks, AppleAppController#site_association, MicrosoftController#identity_association, their views/specs, and routes.rb:657-659. GoChat now exposes /.well-known/assetlinks.json, /.well-known/apple-app-site-association, and /.well-known/microsoft-identity-association.json with env-backed Android package/fingerprint, iOS app ID, app conversation deep-link path, and Azure application ID payloads. Focused router tests, route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed. Continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: Cloudflare custom-domain checkpoint prepared as feat(custom-domains): expose cloudflare challenge; audited Chatwoot enterprise CustomDomainsController#verify, Cloudflare::BaseCloudflareZoneService, and routes.rb:660. GoChat now exposes /.well-known/cf-custom-hostname-challenge/:id, resolves request.host against portals.custom_domain, checks ssl_settings.cf_verification_id, returns Chatwoot plain-text 404 bodies for unknown domains and mismatched challenges, and serves ssl_settings.cf_verification_body on success. Focused router tests, route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed. Continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: Twilio voice callback checkpoint prepared as feat(twilio): expose voice callbacks; audited Chatwoot enterprise Twilio::VoiceController, voice callback routes routes.rb:643-646, and existing Go contact-call persistence. GoChat now exposes /twilio/voice/call/:phone, /twilio/voice/status/:phone, /twilio/voice/conference_status/:phone, and /twilio/voice/recording_status/:phone; callbacks resolve Channel::TwilioSms phones to voice-enabled inboxes, return conference TwiML for persisted call rows, map Twilio status/conference events to call state, and persist callback payloads/recording metadata. Focused router tests, route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed. Continue Phase 2/3 callback audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: Twilio root callback checkpoint prepared as feat(twilio): expose root callback; audited Chatwoot Twilio::CallbackController#create, Twilio::DeliveryStatusController#create, and routes 639-640. GoChat now exposes /twilio/callback, tracks /twilio/delivery_status, acknowledges root callbacks with 204 No Content, resolves inbound events by To or MessagingServiceSid, normalizes phone numbers to the stored Twilio channel rows, and persists inbound SMS/MMS through the existing Twilio incoming-message pipeline and persister. Focused webhook/router tests, route-parity tests, route dump/parity regeneration, full go test ./..., and git diff --check passed. Continue Phase 2/3 callback audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: Root integration callback checkpoint prepared as feat(integrations): expose oauth callbacks; audited Chatwoot Linear::CallbacksController, Shopify::CallbacksController, Notion::CallbacksController, Shopify account auth, and routes 630/634/654. GoChat now exposes /linear/callback, /shopify/callback, and /notion/callback, verifies state, exchanges OAuth codes via configurable token endpoints, persists account hooks with Chatwoot app IDs/access tokens/settings/reference IDs, redirects to reused frontend integration settings, and returns Shopify account auth redirect_url. Focused router/service/route-parity tests and route dump/parity regeneration passed; continue the remaining root channel callback audit for Twitter/Google/Microsoft/Instagram/TikTok, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: Root channel callback checkpoint prepared as feat(channels): expose oauth callbacks; audited Chatwoot Twitter::CallbacksController, Google::CallbacksController, Microsoft::CallbacksController, Instagram::CallbacksController, Tiktok::CallbacksController, shared OAuth callback behavior, and routes 626/649-652. GoChat now exposes /twitter/callback, /google/callback, /microsoft/callback, /instagram/callback, and /tiktok/callback; callbacks exchange OAuth tokens through configurable provider endpoints, create/update email/social channel inboxes, and redirect successful or failed flows to Chatwoot dashboard inbox agents/settings/new-inbox paths. Focused channel callback/router/route-parity tests and route dump/parity regeneration passed; continue Phase 6 placeholder audit, B12 live smoke, or the next evidence-backed route/controller/serializer drift.
• 2026-06-06: Assignment policy payload checkpoint prepared as feat(assignment-policies): align chatwoot payloads; audited Chatwoot account assignment policy controllers, nested assignment-policy inbox controllers, inbox assignment policy controllers, Jbuilder views, reused dashboard assignment policy API/store, and routes 306-313. GoChat now returns raw Chatwoot assignment policy arrays/objects, accepts raw and nested request bodies, persists Chatwoot policy fields, exposes assigned inbox counts, replaces inbox policy associations, lists policy inboxes as { inboxes: [...] }, and returns empty 200 OK deletes. Focused AssignmentPolicy tests, service/repository/router/app/migrate/route-parity packages, escalated full go test ./..., route dump TOTAL: 906, route parity 353 exact, 0 method-compatible, 9 parameter-compatible, 0 missing out of 362, and git diff --check passed; continue Phase 6 placeholder audit, B12 live smoke, or the next evidence-backed drift.
• 2026-06-06: Placeholder/smoke audit checkpoint prepared as docs: record placeholder smoke audit; docs/parity/placeholder_audit.md now records the chatwootParityStub audit and classifies all remaining call sites as public webhook nil-handler guards, with no reused dashboard account/contact/conversation/message/inbox/widget/public critical-path stubs. scripts/parity_frontend_smoke.sh --check passed and refreshed docs/parity/frontend_smoke_report.md; live API/browser/enterprise smoke remains pending on the full external stack. Continue B12 live smoke when available or the next evidence-backed P2/P3 drift.
• 2026-06-06: P3.2 agent serializer-field checkpoint prepared as feat(agents): align serializer fields; audited Chatwoot AgentsController Jbuilder views and app/views/api/v1/models/_agent.json.jbuilder. Account agent list/create/show/update responses now remove local invited_by and account_user_id fields and keep only Chatwoot _agent fields plus enterprise custom_role_id, preserving account-user role, availability, auto-offline, and custom-role behavior behind the serializer. Focused agent handler/service/repository/router tests, escalated full go test ./..., and git diff --check passed; continue remaining P3.2 account users/invitations drift or B12 live smoke.
• 2026-06-06: Documentation checkpoint prepared as docs: land invitation parity tracker; worktree was clean at 2acd938 feat(account-users): align inviter id, and the active plan now makes P3.2a invitation/confirmation mail parity the first executable slice. The row records Chatwoot AgentBuilder/Devise confirmation references, current Go owner files, normal confirmation vs invited workspace invitation behavior, excluded SSO/SAML/LDAP/OIDC mail variants, and focused exit gates. Verification for this docs-only checkpoint: git diff --check; next slice is feat(profile): send confirmation invitations.
• 2026-06-06: P3.2a invitation/confirmation mail checkpoint prepared as feat(profile): send confirmation invitations; audited Chatwoot AgentBuilder, Devise confirmation mail view/specs, and profile resend specs. GoChat now persists confirmation/reset tokens, sends fakeable Chatwoot-shaped confirmation or workspace invitation mail from profile resend, sends invitation mail for newly created invited agents, models users.unconfirmed_email, wires the account agent handler in bootstrap, and keeps SSO/SAML/LDAP/OIDC variants excluded. Focused profile/agent tests, combined handler/service/repository/router/migrate/app tests, full go test ./..., and git diff --check passed; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: Documentation/tooling checkpoint prepared as docs: land active parity follow-up; records 682d0ab feat(profile): send confirmation invitations as the latest implementation baseline, refreshes the B12 smoke readiness timestamp, reruns the placeholder audit classification, confirms route dump/parity commands still pass with TOTAL: 905 and no route artifact changes, and leaves Phase 6 in Review with only webhook nil-handler fallback stubs. Verification for this docs checkpoint: scripts/parity_frontend_smoke.sh --check, placeholder rg, go run ./cmd/dump_routes, go run ./cmd/route_parity, and git diff --check; continue Phase 2/3 drift audit first unless the full live smoke stack is available.
• 2026-06-06: Documentation checkpoint prepared as docs: track canned response parity; worktree was clean at 75f0e80 feat(dashboard-apps): align chatwoot payloads, and fresh reference/frontend inspection is now landed as P3.14. The tracker records canned response owner files, Chatwoot controller/model/schema/frontend references, raw payload and serializer contracts, PATCH/search=/account-scope/delete-status drift, required tests, and route artifact rules. Verification for this docs-only checkpoint: git diff --check; next slice is feat(canned-responses): align chatwoot payloads.
• 2026-06-06: P3.14 canned response checkpoint prepared as feat(canned-responses): align chatwoot payloads; audited Chatwoot canned responses controller/model/schema and reused dashboard API/store. GoChat now exposes no-trailing-slash index/create aliases and PATCH update, accepts raw and wrapped bodies, returns raw Chatwoot arrays/objects, supports search= with Chatwoot ranking, scopes mutations by account, and returns empty 200 OK delete. Focused canned handler/service tests, combined handler/canned/router/route-parity tests, route dump/parity regeneration (TOTAL: 910, 358 exact, 13 parameter-compatible, 0 missing out of 371), full go test ./..., and git diff --check passed; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: Documentation checkpoint prepared as docs: record committed parity tracker; confirms 4e0113a feat(canned-responses): align chatwoot payloads is the current committed implementation baseline, marks this master plan as the landed tracker for known Hermes plans and user-confirmed scope, and keeps the next executable queue limited to Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke. Verification for this docs-only checkpoint: git diff --check.
• 2026-06-06: P3.15 notification subscription checkpoint prepared as feat(notifications): align subscription payloads; audited Chatwoot notification subscriptions controller, builder, model/schema, and reused dashboard push helper/API. GoChat now exposes the singular user-scoped DELETE /api/v1/notification_subscriptions, tracks POST/DELETE route parity, accepts raw and wrapped create bodies, derives identifiers from browser endpoints or FCM device/push tokens, updates/moves duplicate identifiers to the current user, returns raw subscription JSON with string enum values, and makes destroy an empty 200 OK no-op for missing matches. Focused notification subscription handler tests, service/repository/router/route-parity tests, route dump/parity regeneration (TOTAL: 912, 360 exact, 13 parameter-compatible, 0 missing out of 373), full go test ./..., and git diff --check passed; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: P3.16 teams frontend route checkpoint prepared as feat(teams): align frontend update routes; audited Chatwoot teams/team-members controllers, Jbuilder serializers, routes 296-300, and reused dashboard teams API/store callers. GoChat now exposes the frontend PATCH /api/v1/accounts/:account_id/teams/:team_id update path, registers no-trailing-slash team index/create aliases, and registers no-trailing-slash team-member list/create/update/delete aliases used by the dashboard. Focused TeamHandler PATCH test, router/route-parity tests, route dump/parity regeneration (TOTAL: 919, 361 exact, 13 parameter-compatible, 0 missing out of 374), full go test ./..., and git diff --check passed; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: P3.17 conversation participant checkpoint prepared as feat(conversations): align participant payloads; audited Chatwoot participant routes/controller/Jbuilder, _agent serializer, and reused dashboard conversation API calls. GoChat now exposes singleton no-trailing-slash participant routes, tracks GET/POST/PATCH/PUT/DELETE /conversations/:conversation_id/participants, returns raw agent arrays, accepts frontend user_ids, applies update as final-set synchronization, and returns empty 200 OK destroy responses. Focused ConversationParticipant handler/service tests, router/route-parity tests, route dump/parity regeneration (TOTAL: 925, 366 exact, 13 parameter-compatible, 0 missing out of 379), full go test ./..., and git diff --check passed; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: P3.18 conversation direct upload checkpoint prepared as feat(conversations): align direct upload routes; audited Chatwoot nested direct upload route/controller and reused dashboard ActiveStorage upload callers. GoChat now exposes and tracks POST /api/v1/accounts/:account_id/conversations/:conversation_id/direct_uploads, returns raw ActiveStorage signed_id/direct_upload metadata, validates account-scoped conversations by display ID with legacy ID fallback, and supports the returned local PUT upload target for account-scoped bytes. Focused upload handler/service/router/route-parity tests, route dump/parity regeneration (TOTAL: 927, 367 exact, 13 parameter-compatible, 0 missing out of 380), full go test ./..., and git diff --check passed; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: P3.19 conversation inbox assistant checkpoint prepared as feat(conversations): expose inbox assistant; audited Chatwoot enterprise conversation inbox_assistant, route 165, and reused dashboard conversation API/store Copilot assistant state. GoChat now exposes and tracks GET /api/v1/accounts/:account_id/conversations/:conversation_id/inbox_assistant, resolves conversations by display ID with legacy ID fallback, looks up the account-scoped Captain assistant bound to the conversation inbox, and returns { assistant: { id, name } } or { assistant: null }. Focused ConversationCrud handler/service/router/route-parity tests, route dump/parity regeneration (TOTAL: 928, 368 exact, 13 parameter-compatible, 0 missing out of 381), full go test ./..., and git diff --check passed; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: P3.20 conversation draft message checkpoint prepared as feat(conversations): align draft message route; audited Chatwoot singular draft message route/controller/specs. GoChat now exposes and tracks GET/PATCH/PUT/DELETE /api/v1/accounts/:account_id/conversations/:conversation_id/draft_messages without a draft ID, resolves conversations by display ID with legacy ID fallback, persists one effective draft per conversation, returns raw { has_draft, message } show payloads, accepts nested draft_message.message, and returns empty 200 OK for update/delete. Focused DraftMessage handler/service/repository/router/route-parity tests, route dump/parity regeneration (TOTAL: 932, 372 exact, 13 parameter-compatible, 0 missing out of 385), full go test ./..., and git diff --check passed; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: P3.21 conversation reporting events checkpoint prepared as feat(conversations): expose reporting events; audited Chatwoot enterprise conversation reporting_events, route 166, and _reporting_event Jbuilder serializer. GoChat now exposes and tracks GET /api/v1/accounts/:account_id/conversations/:conversation_id/reporting_events, resolves conversations by display ID with legacy ID fallback, scopes raw reporting-event rows by account and conversation, orders by created_at ASC, and returns the raw Chatwoot event array with nullable relation keys preserved. Focused Conversation handler tests, route dump/parity regeneration (TOTAL: 933, 373 exact, 13 parameter-compatible, 0 missing out of 386), full go test ./..., and git diff --check passed; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: P3.22 account reporting events checkpoint prepared as feat(reporting): align account events; audited Chatwoot enterprise account reporting events controller/specs, route 234, DateRangeHelper, and _reporting_event Jbuilder serializer. GoChat now returns { payload, meta }, accepts optional Unix since/until, inbox_id, user_id, and name filters, orders account reporting events by created_at DESC, uses fixed 25-row pagination, and tracks the account reporting-events route. Focused ReportingEvent handler tests and route parity regeneration (TOTAL: 933, 374 exact, 13 parameter-compatible, 0 missing out of 387) passed; full go test ./... and git diff --check passed.
• 2026-06-06: Documentation checkpoint prepared as docs: land contact inbox parity plan; worktree was clean at 2072396 feat(reporting): align account events, and the active plan now lands P3.23 nested contact inbox creation as the next executable slice. The row records Chatwoot contacts/contact_inboxes#create, ContactInboxBuilder, HmacConcern, contact inbox Jbuilder references, current Go owner files, source-ID/HMAC/idempotency/account-scope/serializer gaps, and focused exit gates. Verification for this docs-only checkpoint: git diff --check; next slice is feat(contacts): align contact inbox creation.
• 2026-06-06: P3.23 nested contact inbox creation checkpoint prepared as feat(contacts): align contact inbox creation; audited Chatwoot nested contact inbox controller/specs, ContactInboxBuilder, HmacConcern, route 212, and contact inbox Jbuilder serializer. GoChat now account-scopes nested contact/inbox creation, accepts raw JSON/form/query inbox_id, source_id, and hmac_verified, generates missing source IDs for API/WebWidget/Email/Sms/Whatsapp/Twilio channels, returns existing contact+inbox+source rows idempotently, persists HMAC verification on creation, and returns raw { source_id, inbox }. Focused handler/service/repository tests passed; route parity and full go test ./... plus git diff --check passed; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: P3.24 Slack integration checkpoint prepared as feat(integrations): align slack parity; audited Chatwoot Slack singleton routes/controller/request specs, Integrations::Slack::HookBuilder, Integrations::Slack::ChannelBuilder, app/hook Jbuilder partials, and reused dashboard integrations API/store. GoChat now exposes no-trailing and trailing Slack singleton routes, supports PUT and PATCH update, creates disabled Slack hooks from OAuth code, returns raw app payloads, fetches Slack private/public channels with cursor pagination, joins public channels, persists selected channel reference_id/settings/status, returns raw channel arrays, maps invalid channels to Chatwoot's 422 { error }, and deletes with empty 200 OK. Focused handler/service tests, route dump/parity regeneration (939 routes; 379 exact, 13 parameter-compatible, 0 missing out of 392), escalated full go test ./..., and git diff --check passed; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: P3.25 Linear integration checkpoint prepared as feat(integrations): align linear parity; audited Chatwoot Linear controller/request specs, processor service, GraphQL client queries/mutations, activity-message service, account routes 365-373, and reused dashboard Linear API. GoChat now exposes no-trailing and trailing Linear destroy plus teams/team_entities/create/link/unlink/search/linked routes, calls Linear GraphQL through fakeable clients, returns raw Chatwoot data payloads, maps provider failures to 422 { error }, resolves conversations by account display ID, builds frontend conversation links, creates Linear activity messages for create/link/unlink, revokes tokens on delete, and returns empty 200 OK. Focused Linear handler/service tests, route dump/parity regeneration (939 routes; 387 exact, 13 parameter-compatible, 0 missing out of 400), sandbox package tests, escalated full go test ./..., and git diff --check passed; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: P3.26 Shopify integration checkpoint prepared as feat(integrations): align shopify parity; audited Chatwoot Shopify account controller/specs, integration helper, callback behavior, routes 361-364, and reused dashboard integrations/Shopify APIs. GoChat now exposes no-trailing and trailing Shopify destroy, returns raw auth/order payloads, uses Chatwoot 422 { error } bodies for missing shop domains and missing contact info, resolves account-scoped contacts, calls Shopify customer search and orders REST endpoints through fakeable clients, appends order admin_url, finds callback-created hooks by app_id: shopify, and deletes with empty 200 OK. Focused Shopify handler/service tests, route dump/parity regeneration (940 routes; 390 exact, 13 parameter-compatible, 0 missing out of 403), sandbox package tests, escalated full go test ./..., and git diff --check passed; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.
• 2026-06-06: P3.27 Notion integration checkpoint prepared as feat(integrations): align notion parity; audited Chatwoot Notion account destroy controller, route 379, Notion callback hook shape, and reused dashboard integrations delete flow. GoChat now exposes no-trailing and trailing Notion destroy, finds callback-created hooks by app_id: notion with legacy hook-type fallback, tracks the account route in route parity, and deletes with empty 200 OK. Focused Notion handler/service tests, route dump/parity regeneration (941 routes; 391 exact, 13 parameter-compatible, 0 missing out of 404), full go test ./..., and git diff --check passed; continue Phase 2/3 drift audit, Phase 6 placeholder audit, or B12 live smoke.