46 lines
2.8 KiB
Plaintext
46 lines
2.8 KiB
Plaintext
package model
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import (
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"encoding/json"
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"time"
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"gorm.io/gorm"
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)
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// Conversation represents a conversation between a contact and agents.
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// Reference: Chatwoot Conversation model + P2B M3 spec
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type Conversation struct {
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ID uint `gorm:"primaryKey" json:"id"`
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AccountID uint `gorm:"not null;index" json:"account_id"`
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InboxID uint `gorm:"not null;index" json:"inbox_id"`
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ContactID uint `gorm:"not null;index" json:"contact_id"`
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AssigneeID *uint `gorm:"index" json:"assignee_id,omitempty"`
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TeamID *uint `gorm:"index" json:"team_id,omitempty"`
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Status string `gorm:"size:50;not null;index;default:'open'" json:"status"` // open/resolved/pending/snoozed
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Priority string `gorm:"size:50" json:"priority"` // urgent/high/medium/low
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LastNonActivityMessageID uint `json:"last_non_activity_message_id"`
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Labels []string `gorm:"type:text[];index" json:"labels"`
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CustomAttributes json.RawMessage `gorm:"type:jsonb" json:"custom_attributes"`
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AdditionalAttributes json.RawMessage `gorm:"type:jsonb" json:"additional_attributes"`
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Channel string `gorm:"size:100" json:"channel"`
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ContactInboxID uint `gorm:"index" json:"contact_inbox_id"`
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UnreadCount int `gorm:"default:0" json:"unread_count"`
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FirstReplyCreatedAt *time.Time `json:"first_reply_created_at,omitempty"`
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LastActivityAt *time.Time `json:"last_activity_at,omitempty"`
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SnoozedUntil *time.Time `json:"snoozed_until,omitempty"`
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Uuid string `gorm:"size:255;uniqueIndex" json:"uuid"`
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CreatedAt time.Time `gorm:"autoCreateTime;index" json:"created_at"`
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UpdatedAt time.Time `gorm:"autoUpdateTime" json:"updated_at"`
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DeletedAt gorm.DeletedAt `gorm:"index" json:"deleted_at,omitempty"`
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Account Account `gorm:"foreignKey:AccountID" json:"account,omitempty"`
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Inbox Inbox `gorm:"foreignKey:InboxID" json:"inbox,omitempty"`
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Contact Contact `gorm:"foreignKey:ContactID" json:"contact,omitempty"`
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Assignee *User `gorm:"foreignKey:AssigneeID" json:"assignee,omitempty"`
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Team *Team `gorm:"foreignKey:TeamID" json:"team,omitempty"`
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Messages []Message `gorm:"foreignKey:ConversationID" json:"messages,omitempty"`
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Tags []Tag `gorm:"many2many:conversation_tags" json:"tags,omitempty"`
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AppliedSLAs []AppliedSLA `gorm:"foreignKey:ConversationID" json:"applied_slas,omitempty"`
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}
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func (Conversation) TableName() string { return "conversations" } |