Rogeeandrogee
391fe98ad6
* fix(HH-565): complete assignment parity regressions * fix(HH-565): scope capacity exclusions per agent --------- Co-authored-by: Rogee <rogee@ipao.vip>
54 lines
1.9 KiB
Go
54 lines
1.9 KiB
Go
package conversationassignee
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import (
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"context"
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"errors"
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"github.com/gochat/gochat/internal/model"
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"gorm.io/gorm"
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)
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var ErrNotEligible = errors.New("assignee is not an active agent or administrator in this account")
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func Update(ctx context.Context, db *gorm.DB, accountID, conversationID, assigneeID uint, extraUpdates map[string]any) error {
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updates := make(map[string]any, len(extraUpdates)+1)
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for key, value := range extraUpdates {
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updates[key] = value
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}
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updates["assignee_id"] = nil
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query := db.WithContext(ctx).Model(&model.Conversation{}).
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Where("conversations.id = ? AND conversations.account_id = ?", conversationID, accountID)
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if assigneeID != 0 {
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updates["assignee_id"] = assigneeID
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query = query.Where("EXISTS (?)", eligible(db, assigneeID))
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}
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result := query.Updates(updates)
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if result.Error != nil {
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return result.Error
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}
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if assigneeID != 0 && result.RowsAffected != 1 {
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return ErrNotEligible
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}
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return nil
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}
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func AutoAssign(ctx context.Context, db *gorm.DB, accountID, inboxID, conversationID, assigneeID uint) (bool, error) {
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result := db.WithContext(ctx).Model(&model.Conversation{}).
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Where("conversations.id = ? AND conversations.account_id = ?", conversationID, accountID).
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Where("conversations.inbox_id = ? AND conversations.status = ? AND conversations.assignee_id IS NULL", inboxID, model.ConversationStatusOpen).
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Where("EXISTS (?)", eligible(db, assigneeID)).
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Update("assignee_id", assigneeID)
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return result.RowsAffected == 1, result.Error
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}
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func eligible(db *gorm.DB, assigneeID uint) *gorm.DB {
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return db.Table("account_users").Select("1").
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Joins("JOIN users ON users.id = account_users.user_id").
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Where("account_users.account_id = conversations.account_id").
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Where("account_users.user_id = ?", assigneeID).
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Where("account_users.deleted_at IS NULL AND users.deleted_at IS NULL").
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Where("account_users.role IN ? AND users.active = ?", []string{"agent", "administrator"}, true)
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}
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