gochat/frontend/app/javascript/dashboard/helper/conversationHelper.js

/**
 * Determines the last non-activity message between store and API messages.
 * @param {Object} messageInStore - The last non-activity message from the store.
 * @param {Object} messageFromAPI - The last non-activity message from the API.
 * @returns {Object} The latest non-activity message.
 */
const getLastNonActivityMessage = (messageInStore, messageFromAPI) => {
  // If both API value and store value for last non activity message
  // are available, then return the latest one.
  if (messageInStore && messageFromAPI) {
    return messageInStore.created_at >= messageFromAPI.created_at
      ? messageInStore
      : messageFromAPI;
  }
  // Otherwise, return whichever is available
  return messageInStore || messageFromAPI;
};

/**
 * Filters out duplicate source messages from an array of messages.
 * @param {Array} messages - The array of messages to filter.
 * @returns {Array} An array of messages without duplicates.
 */
export const filterDuplicateSourceMessages = (messages = []) => {
  const messagesWithoutDuplicates = [];
  // We cannot use Map or any short hand method as it returns the last message with the duplicate ID
  // We should return the message with smaller id when there is a duplicate
  messages.forEach(m1 => {
    if (m1.source_id) {
      const index = messagesWithoutDuplicates.findIndex(
        m2 => m1.source_id === m2.source_id
      );

      if (index < 0) {
        messagesWithoutDuplicates.push(m1);
      }
    } else {
      messagesWithoutDuplicates.push(m1);
    }
  });
  return messagesWithoutDuplicates;
};

/**
 * Retrieves the last message from a conversation, prioritizing non-activity messages.
 * @param {Object} m - The conversation object containing messages.
 * @returns {Object} The last message of the conversation.
 */
export const getLastMessage = m => {
  const lastMessageIncludingActivity = m.messages[m.messages.length - 1];

  const nonActivityMessages = m.messages.filter(
    message => message.message_type !== 2
  );
  const lastNonActivityMessageInStore =
    nonActivityMessages[nonActivityMessages.length - 1];

  const lastNonActivityMessageFromAPI = m.last_non_activity_message;

  // If API value and store value for last non activity message
  // is empty, then return the last activity message
  if (!lastNonActivityMessageInStore && !lastNonActivityMessageFromAPI) {
    return lastMessageIncludingActivity;
  }

  return getLastNonActivityMessage(
    lastNonActivityMessageInStore,
    lastNonActivityMessageFromAPI
  );
};

const anonymousContactNames = new Set([
  '',
  '匿名',
  '匿名客户',
  'Anonymous Visitor',
  '商务通访客',
]);

const firstAttribute = (attributes, ...keys) => {
  const value = keys
    .map(key => attributes?.[key])
    .find(item => typeof item === 'string' && item.trim());
  return value?.trim() || '';
};

const contactAttributes = contact => ({
  ...(contact?.additional_attributes || {}),
  ...(contact?.additionalAttributes || {}),
  ...(contact?.custom_attributes || {}),
  ...(contact?.customAttributes || {}),
});

const visitorLocation = attributes => {
  const province = firstAttribute(attributes, 'visitor_province');
  const city = firstAttribute(attributes, 'visitor_city');
  if (province || city) {
    if (!city || !province || city === province || city.startsWith(province)) {
      return city || province;
    }
    return `${province}${city}`;
  }
  return firstAttribute(attributes, 'swt_ip_location');
};

const shortConversationCode = conversationId => {
  const value = String(conversationId ?? '').trim();
  if (!/^[1-9]\d*$/.test(value)) {
    return '';
  }
  const numericValue = Number(value);
  return Number.isSafeInteger(numericValue)
    ? numericValue.toString(36).toUpperCase()
    : '';
};

/**
 * Adds a stable, compact session code only to generated anonymous names.
 * The stored contact name remains unchanged.
 */
export const getConversationContactDisplayName = (contact, conversationId) => {
  const name = String(contact?.name || '').trim();
  const attributes = contactAttributes(contact);
  const source = firstAttribute(attributes, 'visitor_name_source');
  const isGeneratedName =
    anonymousContactNames.has(name) ||
    source === 'ip_geolocation' ||
    source === 'anonymous_fallback';

  if (!isGeneratedName) {
    return name;
  }

  const code = shortConversationCode(conversationId);
  if (!code) {
    return name || '匿名';
  }

  const location =
    visitorLocation(attributes) ||
    (source === 'ip_geolocation' && name.endsWith('客户')
      ? name.slice(0, -2)
      : '');
  return location ? `${location}·${code}` : `匿名${code}`;
};

/**
 * Filters messages that have been read by the agent.
 * @param {Array} messages - The array of messages to filter.
 * @param {number} agentLastSeenAt - The timestamp of when the agent last saw the messages.
 * @returns {Array} An array of read messages.
 */
export const getReadMessages = (messages, agentLastSeenAt) => {
  return messages.filter(
    message => message.created_at * 1000 <= agentLastSeenAt * 1000
  );
};

/**
 * Filters messages that have not been read by the agent.
 * @param {Array} messages - The array of messages to filter.
 * @param {number} agentLastSeenAt - The timestamp of when the agent last saw the messages.
 * @returns {Array} An array of unread messages.
 */
export const getUnreadMessages = (messages, agentLastSeenAt) => {
  return messages.filter(
    message => message.created_at * 1000 > agentLastSeenAt * 1000
  );
};