433 lines
18 KiB
Go
433 lines
18 KiB
Go
package v1
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import (
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"bytes"
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"encoding/csv"
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"encoding/json"
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"fmt"
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"net/http"
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"net/http/httptest"
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"strings"
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"testing"
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"time"
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"github.com/gin-gonic/gin"
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"github.com/gochat/gochat/internal/automation"
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"github.com/gochat/gochat/internal/model"
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"github.com/stretchr/testify/assert"
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"github.com/stretchr/testify/suite"
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"gorm.io/datatypes"
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"gorm.io/driver/sqlite"
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"gorm.io/gorm"
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"gorm.io/gorm/logger"
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)
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type CsatSurveyHandlerTestSuite struct {
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suite.Suite
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db *gorm.DB
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handler *CsatSurveyHandler
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account *model.Account
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}
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type csatSurveyTestDBProvider struct {
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db *gorm.DB
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}
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func (p *csatSurveyTestDBProvider) DB() *gorm.DB {
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return p.db
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}
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func (s *CsatSurveyHandlerTestSuite) SetupSuite() {
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gin.SetMode(gin.TestMode)
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db, err := gorm.Open(sqlite.Open("file::memory:"), &gorm.Config{
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Logger: logger.Default.LogMode(logger.Silent),
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})
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s.Require().NoError(err)
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s.Require().NoError(db.AutoMigrate(
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&model.Account{},
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&model.User{},
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&model.AccountUser{},
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&model.Inbox{},
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&model.Contact{},
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&model.Conversation{},
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&model.Message{},
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&automation.CsatSurveyResponse{},
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&model.ReportingEventsRollup{},
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))
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s.db = db
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svc := automation.NewCsatSurveyService(&csatSurveyTestDBProvider{db: db})
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s.handler = NewCsatSurveyHandler(svc)
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s.account = &model.Account{Name: "test-csat-survey-account"}
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s.Require().NoError(db.Create(s.account).Error)
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}
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func (s *CsatSurveyHandlerTestSuite) SetupTest() {
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s.db.Exec("DELETE FROM csat_survey_responses")
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s.db.Exec("DELETE FROM messages")
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s.db.Exec("DELETE FROM conversations")
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s.db.Exec("DELETE FROM contacts")
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s.db.Exec("DELETE FROM inboxes")
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s.db.Exec("DELETE FROM account_users")
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s.db.Exec("DELETE FROM users")
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}
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func (s *CsatSurveyHandlerTestSuite) TearDownSuite() {
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if s.db != nil {
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sqlDB, _ := s.db.DB()
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sqlDB.Close()
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}
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}
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func TestCsatSurveyHandlerSuite(t *testing.T) {
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suite.Run(t, new(CsatSurveyHandlerTestSuite))
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}
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func (s *CsatSurveyHandlerTestSuite) TestList_Success() {
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r := gin.New()
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r.GET("/api/v1/accounts/:account_id/csats", s.handler.List)
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w := httptest.NewRecorder()
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req, _ := http.NewRequest("GET", fmt.Sprintf("/api/v1/accounts/%d/csats", s.account.ID), nil)
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r.ServeHTTP(w, req)
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assert.Equal(s.T(), http.StatusOK, w.Code)
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}
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func (s *CsatSurveyHandlerTestSuite) TestMetrics_Success() {
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r := gin.New()
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r.GET("/api/v1/accounts/:account_id/csat_metrics", s.handler.Metrics)
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w := httptest.NewRecorder()
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req, _ := http.NewRequest("GET", fmt.Sprintf("/api/v1/accounts/%d/csat_metrics", s.account.ID), nil)
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r.ServeHTTP(w, req)
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assert.Equal(s.T(), http.StatusOK, w.Code)
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}
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func (s *CsatSurveyHandlerTestSuite) TestList_ChatwootPayloadAndFilters() {
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createdAt := time.Now().Add(-2 * time.Hour).Truncate(time.Second)
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agent, reviewer, contact, conversation, message := s.seedAccountCsatResponseGraph(createdAt, 5)
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otherContact := &model.Contact{AccountID: s.account.ID, Name: "Other Contact"}
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s.Require().NoError(s.db.Create(otherContact).Error)
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otherInbox := &model.Inbox{AccountID: s.account.ID, Name: "Other Inbox", ChannelType: "web_widget", Enabled: true}
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s.Require().NoError(s.db.Create(otherInbox).Error)
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otherConversation := &model.Conversation{AccountID: s.account.ID, InboxID: otherInbox.ID, ContactID: otherContact.ID, Status: "resolved", ChannelType: "web_widget", Channel: "web_widget"}
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s.Require().NoError(s.db.Create(otherConversation).Error)
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s.Require().NoError(s.db.Create(&automation.CsatSurveyResponse{AccountID: s.account.ID, ConversationID: otherConversation.ID, ContactID: otherContact.ID, Rating: 3}).Error)
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r := gin.New()
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r.GET("/api/v1/accounts/:account_id/csat_survey_responses", s.handler.List)
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teamID := *conversation.TeamID
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url := fmt.Sprintf("/api/v1/accounts/%d/csat_survey_responses?since=%d&until=%d&user_ids=%d&inbox_id=%d&team_id=%d&rating=5",
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s.account.ID, createdAt.Add(-time.Hour).Unix(), createdAt.Add(time.Hour).Unix(), agent.ID, conversation.InboxID, teamID)
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w := httptest.NewRecorder()
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req, _ := http.NewRequest("GET", url, nil)
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r.ServeHTTP(w, req)
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assert.Equal(s.T(), http.StatusOK, w.Code)
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var payload []map[string]any
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s.Require().NoError(json.Unmarshal(w.Body.Bytes(), &payload))
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s.Require().Len(payload, 1)
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item := payload[0]
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assert.Equal(s.T(), float64(5), item["rating"])
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assert.Equal(s.T(), "Great", item["feedback_message"])
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assert.Equal(s.T(), "Needs follow up", item["csat_review_notes"])
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assert.Equal(s.T(), float64(42), item["conversation_id"])
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assert.Equal(s.T(), float64(message.ID), item["message_id"])
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assert.Equal(s.T(), float64(createdAt.Unix()), item["created_at"])
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contactPayload := item["contact"].(map[string]any)
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assert.Equal(s.T(), contact.Name, contactPayload["name"])
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assert.Equal(s.T(), contact.Email, contactPayload["email"])
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agentPayload := item["assigned_agent"].(map[string]any)
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assert.Equal(s.T(), agent.Email, agentPayload["email"])
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reviewerPayload := item["review_notes_updated_by"].(map[string]any)
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assert.Equal(s.T(), reviewer.Name, reviewerPayload["name"])
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}
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func (s *CsatSurveyHandlerTestSuite) TestMetrics_ChatwootPayloadAndFilters() {
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createdAt := time.Now().Add(-2 * time.Hour).Truncate(time.Second)
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agent, _, _, conversation, _ := s.seedAccountCsatResponseGraph(createdAt, 5)
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r := gin.New()
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r.GET("/api/v1/accounts/:account_id/csat_survey_responses/metrics", s.handler.Metrics)
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url := fmt.Sprintf("/api/v1/accounts/%d/csat_survey_responses/metrics?since=%d&until=%d&user_ids=%d&inbox_id=%d&rating=5",
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s.account.ID, createdAt.Add(-time.Hour).Unix(), createdAt.Add(time.Hour).Unix(), agent.ID, conversation.InboxID)
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w := httptest.NewRecorder()
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req, _ := http.NewRequest("GET", url, nil)
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r.ServeHTTP(w, req)
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assert.Equal(s.T(), http.StatusOK, w.Code)
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var payload map[string]any
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s.Require().NoError(json.Unmarshal(w.Body.Bytes(), &payload))
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assert.Equal(s.T(), float64(1), payload["total_count"])
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assert.Equal(s.T(), float64(1), payload["total_sent_messages_count"])
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ratings := payload["ratings_count"].(map[string]any)
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assert.Equal(s.T(), float64(1), ratings["5"])
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}
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func (s *CsatSurveyHandlerTestSuite) TestDownload_ChatwootCSVAndFilters() {
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createdAt := time.Date(2026, 6, 5, 10, 30, 0, 0, time.UTC)
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agent, _, contact, conversation, _ := s.seedAccountCsatResponseGraph(createdAt, 5)
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otherContact := &model.Contact{AccountID: s.account.ID, Name: "Other Contact"}
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s.Require().NoError(s.db.Create(otherContact).Error)
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otherConversation := &model.Conversation{AccountID: s.account.ID, InboxID: conversation.InboxID, ContactID: otherContact.ID, Status: "resolved", ChannelType: "web_widget", Channel: "web_widget"}
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s.Require().NoError(s.db.Create(otherConversation).Error)
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s.Require().NoError(s.db.Create(&automation.CsatSurveyResponse{AccountID: s.account.ID, ConversationID: otherConversation.ID, ContactID: otherContact.ID, Rating: 3}).Error)
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r := gin.New()
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r.GET("/api/v1/accounts/:account_id/csat_survey_responses/download", s.handler.Download)
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since := int64(0)
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until := int64(32503680000)
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url := fmt.Sprintf("/api/v1/accounts/%d/csat_survey_responses/download?since=%d&until=%d&user_ids=%d&inbox_id=%d&team_id=%d&rating=5",
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s.account.ID, since, until, agent.ID, conversation.InboxID, *conversation.TeamID)
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w := httptest.NewRecorder()
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req, _ := http.NewRequest("GET", url, nil)
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req.Host = "app.example.test"
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req.Header.Set("X-Forwarded-Proto", "https")
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r.ServeHTTP(w, req)
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assert.Equal(s.T(), http.StatusOK, w.Code)
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assert.Equal(s.T(), "attachment; filename=csat_report.csv", w.Header().Get("Content-Disposition"))
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reader := csv.NewReader(strings.NewReader(w.Body.String()))
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reader.FieldsPerRecord = -1
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rows, err := reader.ReadAll()
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s.Require().NoError(err)
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s.Require().Len(rows, 3)
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assert.Equal(s.T(), []string{"Agent Name", "Rating", "Feedback Comment", "Contact Name", "Contact Email Address", "Contact Phone Number", "Link to the conversation", "Recorded date", "Review Notes"}, rows[0])
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assert.Equal(s.T(), "CSAT Agent (csat-agent@example.com)", rows[1][0])
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assert.Equal(s.T(), "5", rows[1][1])
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assert.Equal(s.T(), "Great", rows[1][2])
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assert.Equal(s.T(), contact.Name, rows[1][3])
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assert.Equal(s.T(), contact.Email, rows[1][4])
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assert.Equal(s.T(), contact.PhoneNumber, rows[1][5])
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assert.Equal(s.T(), fmt.Sprintf("https://app.example.test/app/accounts/%d/conversations/42", s.account.ID), rows[1][6])
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assert.Equal(s.T(), createdAt.Format(time.RFC3339), rows[1][7])
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assert.Equal(s.T(), "Needs follow up", rows[1][8])
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assert.Equal(s.T(), "Reporting period 1970-01-01 to 3000-01-01", rows[2][0])
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}
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func (s *CsatSurveyHandlerTestSuite) TestUpdateReviewNotes_Success() {
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_, reviewer, _, _, _ := s.seedAccountCsatResponseGraph(time.Now().Add(-time.Hour), 5)
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var survey automation.CsatSurveyResponse
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s.Require().NoError(s.db.First(&survey).Error)
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r := gin.New()
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r.PUT("/api/v1/accounts/:account_id/csats/:id/review_notes", func(c *gin.Context) {
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c.Set("user_id", float64(reviewer.ID))
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s.handler.UpdateReviewNotes(c)
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})
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w := httptest.NewRecorder()
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body := `{"review_notes":"good conversation"}`
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req, _ := http.NewRequest("PUT", fmt.Sprintf("/api/v1/accounts/%d/csats/%d/review_notes", s.account.ID, survey.ID), bytes.NewBufferString(body))
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req.Header.Set("Content-Type", "application/json")
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r.ServeHTTP(w, req)
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assert.Equal(s.T(), http.StatusOK, w.Code)
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var payload map[string]any
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s.Require().NoError(json.Unmarshal(w.Body.Bytes(), &payload))
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assert.Equal(s.T(), "good conversation", payload["csat_review_notes"])
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reviewerPayload := payload["review_notes_updated_by"].(map[string]any)
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assert.Equal(s.T(), reviewer.Name, reviewerPayload["name"])
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}
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func (s *CsatSurveyHandlerTestSuite) TestUpdate_Success() {
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survey := &automation.CsatSurveyResponse{AccountID: s.account.ID, ConversationID: 1, Rating: 5}
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s.Require().NoError(s.db.Create(survey).Error)
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r := gin.New()
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r.PUT("/api/v1/accounts/:account_id/csats/:id", func(c *gin.Context) {
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c.Set("user_id", float64(1))
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s.handler.Update(c)
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})
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w := httptest.NewRecorder()
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body := `{"review_notes":"updated notes"}`
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req, _ := http.NewRequest("PUT", fmt.Sprintf("/api/v1/accounts/%d/csats/%d", s.account.ID, survey.ID), bytes.NewBufferString(body))
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req.Header.Set("Content-Type", "application/json")
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r.ServeHTTP(w, req)
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assert.Equal(s.T(), http.StatusOK, w.Code)
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}
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func (s *CsatSurveyHandlerTestSuite) TestPublicCsatShowAndUpdate_Success() {
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conversation, message := s.seedPublicCsatSurvey(time.Now())
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r := gin.New()
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r.GET("/public/api/v1/csat_survey/:id", s.handler.PublicGet)
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r.PATCH("/public/api/v1/csat_survey/:id", s.handler.PublicUpdate)
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wShow := httptest.NewRecorder()
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reqShow, _ := http.NewRequest("GET", "/public/api/v1/csat_survey/"+conversation.UUID, nil)
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r.ServeHTTP(wShow, reqShow)
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assert.Equal(s.T(), http.StatusOK, wShow.Code)
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var showResp map[string]any
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s.Require().NoError(json.Unmarshal(wShow.Body.Bytes(), &showResp))
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assert.Equal(s.T(), float64(message.ID), showResp["id"])
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assert.Nil(s.T(), showResp["csat_survey_response"])
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assert.Equal(s.T(), "emoji", showResp["display_type"])
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assert.Equal(s.T(), "Rate this chat", showResp["content"])
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assert.Equal(s.T(), "CSAT Inbox", showResp["inbox_name"])
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body := `{"message":{"submitted_values":{"csat_survey_response":{"rating":4,"feedback_message":"Helpful"}}}}`
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wUpdate := httptest.NewRecorder()
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reqUpdate, _ := http.NewRequest("PATCH", "/public/api/v1/csat_survey/"+conversation.UUID, bytes.NewBufferString(body))
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reqUpdate.Header.Set("Content-Type", "application/json")
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r.ServeHTTP(wUpdate, reqUpdate)
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assert.Equal(s.T(), http.StatusOK, wUpdate.Code)
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var updateResp map[string]any
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s.Require().NoError(json.Unmarshal(wUpdate.Body.Bytes(), &updateResp))
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csatResp := updateResp["csat_survey_response"].(map[string]any)
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assert.Equal(s.T(), float64(4), csatResp["rating"])
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assert.Equal(s.T(), "Helpful", csatResp["feedback_message"])
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var stored automation.CsatSurveyResponse
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s.Require().NoError(s.db.Where("message_id = ?", message.ID).First(&stored).Error)
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assert.Equal(s.T(), 4, stored.Rating)
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assert.Equal(s.T(), "Helpful", stored.FeedbackMessage)
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assert.Equal(s.T(), conversation.ContactID, stored.ContactID)
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s.Require().NotNil(stored.MessageID)
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assert.Equal(s.T(), message.ID, *stored.MessageID)
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var storedMessage model.Message
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s.Require().NoError(s.db.First(&storedMessage, message.ID).Error)
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var attrs map[string]any
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s.Require().NoError(json.Unmarshal(storedMessage.ContentAttributes, &attrs))
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submittedValues := attrs["submitted_values"].(map[string]any)
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assert.Contains(s.T(), submittedValues, "csat_survey_response")
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secondBody := `{"message":{"submitted_values":{"csat_survey_response":{"rating":2,"feedback_message":"Could be better"}}}}`
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wSecondUpdate := httptest.NewRecorder()
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reqSecondUpdate, _ := http.NewRequest("PATCH", "/public/api/v1/csat_survey/"+conversation.UUID, bytes.NewBufferString(secondBody))
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reqSecondUpdate.Header.Set("Content-Type", "application/json")
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r.ServeHTTP(wSecondUpdate, reqSecondUpdate)
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assert.Equal(s.T(), http.StatusOK, wSecondUpdate.Code)
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var count int64
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s.Require().NoError(s.db.Model(&automation.CsatSurveyResponse{}).Where("message_id = ?", message.ID).Count(&count).Error)
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assert.Equal(s.T(), int64(1), count)
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s.Require().NoError(s.db.Where("message_id = ?", message.ID).First(&stored).Error)
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assert.Equal(s.T(), 2, stored.Rating)
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assert.Equal(s.T(), "Could be better", stored.FeedbackMessage)
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}
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func (s *CsatSurveyHandlerTestSuite) TestPublicCsatUpdate_LockedAfter14Days() {
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conversation, _ := s.seedPublicCsatSurvey(time.Now().AddDate(0, 0, -15))
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r := gin.New()
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r.PATCH("/public/api/v1/csat_survey/:id", s.handler.PublicUpdate)
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body := `{"message":{"submitted_values":[{"csat_survey_response":{"rating":5,"feedback_message":"Too late"}}]}}`
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w := httptest.NewRecorder()
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req, _ := http.NewRequest("PATCH", "/public/api/v1/csat_survey/"+conversation.UUID, bytes.NewBufferString(body))
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req.Header.Set("Content-Type", "application/json")
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r.ServeHTTP(w, req)
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assert.Equal(s.T(), http.StatusUnprocessableEntity, w.Code)
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assert.Contains(s.T(), w.Body.String(), "You cannot update the CSAT survey after 14 days")
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}
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func (s *CsatSurveyHandlerTestSuite) TestList_BadRequest_InvalidAccountID() {
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r := gin.New()
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r.GET("/api/v1/accounts/:account_id/csats", s.handler.List)
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w := httptest.NewRecorder()
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req, _ := http.NewRequest("GET", "/api/v1/accounts/abc/csats", nil)
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r.ServeHTTP(w, req)
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assert.Equal(s.T(), http.StatusBadRequest, w.Code)
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}
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func (s *CsatSurveyHandlerTestSuite) seedPublicCsatSurvey(createdAt time.Time) (*model.Conversation, *model.Message) {
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contact := &model.Contact{AccountID: s.account.ID, Name: "CSAT Contact"}
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s.Require().NoError(s.db.Create(contact).Error)
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inbox := &model.Inbox{
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AccountID: s.account.ID,
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Name: "CSAT Inbox",
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ChannelType: "web_widget",
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Enabled: true,
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CsatSurveyEnabled: true,
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CsatConfig: `{"display_type":"emoji","message":"Rate this chat"}`,
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AvatarURL: "https://example.test/avatar.png",
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}
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s.Require().NoError(s.db.Create(inbox).Error)
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conversation := &model.Conversation{
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AccountID: s.account.ID,
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InboxID: inbox.ID,
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ContactID: contact.ID,
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Status: "resolved",
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ChannelType: inbox.ChannelType,
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Channel: inbox.ChannelType,
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}
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s.Require().NoError(s.db.Create(conversation).Error)
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message := &model.Message{
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ConversationID: conversation.ID,
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AccountID: s.account.ID,
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InboxID: inbox.ID,
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Content: "Please rate this conversation",
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ContentType: "input_csat",
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MessageType: "outgoing",
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Status: "sent",
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ContentAttributes: datatypes.JSON(`{}`),
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}
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s.Require().NoError(s.db.Create(message).Error)
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s.Require().NoError(s.db.Model(message).Updates(map[string]any{"created_at": createdAt, "updated_at": createdAt}).Error)
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s.Require().NoError(s.db.First(message, message.ID).Error)
|
|
return conversation, message
|
|
}
|
|
|
|
func (s *CsatSurveyHandlerTestSuite) seedAccountCsatResponseGraph(createdAt time.Time, rating int) (*model.User, *model.User, *model.Contact, *model.Conversation, *model.Message) {
|
|
agent := &model.User{AccountID: s.account.ID, Name: "CSAT Agent", Email: "csat-agent@example.com", Role: "agent", Active: true}
|
|
reviewer := &model.User{AccountID: s.account.ID, Name: "CSAT Reviewer", Email: "csat-reviewer@example.com", Role: "administrator", Active: true}
|
|
s.Require().NoError(s.db.Create(agent).Error)
|
|
s.Require().NoError(s.db.Create(reviewer).Error)
|
|
s.Require().NoError(s.db.Create(&model.AccountUser{AccountID: s.account.ID, UserID: agent.ID, Role: "agent"}).Error)
|
|
s.Require().NoError(s.db.Create(&model.AccountUser{AccountID: s.account.ID, UserID: reviewer.ID, Role: "administrator"}).Error)
|
|
|
|
contact := &model.Contact{AccountID: s.account.ID, Name: "CSAT Contact", Email: "csat@example.com", PhoneNumber: "+15550000"}
|
|
s.Require().NoError(s.db.Create(contact).Error)
|
|
inbox := &model.Inbox{AccountID: s.account.ID, Name: "CSAT Inbox", ChannelType: "web_widget", Enabled: true}
|
|
s.Require().NoError(s.db.Create(inbox).Error)
|
|
displayID := uint(42)
|
|
teamID := uint(7)
|
|
conversation := &model.Conversation{
|
|
AccountID: s.account.ID,
|
|
DisplayID: &displayID,
|
|
InboxID: inbox.ID,
|
|
ContactID: contact.ID,
|
|
AssigneeID: &agent.ID,
|
|
TeamID: &teamID,
|
|
Status: "resolved",
|
|
ChannelType: "web_widget",
|
|
Channel: "web_widget",
|
|
}
|
|
s.Require().NoError(s.db.Create(conversation).Error)
|
|
message := &model.Message{ConversationID: conversation.ID, AccountID: s.account.ID, InboxID: inbox.ID, ContentType: "input_csat", MessageType: "outgoing", Content: "Rate this"}
|
|
s.Require().NoError(s.db.Create(message).Error)
|
|
s.Require().NoError(s.db.Model(message).Updates(map[string]any{"created_at": createdAt, "updated_at": createdAt}).Error)
|
|
s.Require().NoError(s.db.First(message, message.ID).Error)
|
|
reviewerID := reviewer.ID
|
|
updatedAt := createdAt.Add(30 * time.Minute)
|
|
response := &automation.CsatSurveyResponse{
|
|
AccountID: s.account.ID,
|
|
ConversationID: conversation.ID,
|
|
ContactID: contact.ID,
|
|
MessageID: &message.ID,
|
|
AssignedAgentID: &agent.ID,
|
|
Rating: rating,
|
|
FeedbackMessage: "Great",
|
|
CsatReviewNotes: "Needs follow up",
|
|
ReviewNotesUpdatedByID: &reviewerID,
|
|
ReviewNotesUpdatedAt: &updatedAt,
|
|
}
|
|
s.Require().NoError(s.db.Create(response).Error)
|
|
s.Require().NoError(s.db.Model(response).Updates(map[string]any{"created_at": createdAt, "updated_at": createdAt}).Error)
|
|
return agent, reviewer, contact, conversation, message
|
|
}
|