121 lines
4.9 KiB
Go
121 lines
4.9 KiB
Go
package service
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import (
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"github.com/gochat/gochat/internal/model"
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)
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// RollupMetricData holds the computed count and value for a single rollup metric.
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type RollupMetricData struct {
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Count int64
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SumValue float64
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SumBizHours float64
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}
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// ExpandEventToRollupMetrics maps a raw event metric name to the rollup metrics
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// it contributes to. This mirrors Chatwoot's EVENT_METRICS registry.
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//
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// Chatwoot EVENT_METRICS mapping:
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// conversation_resolved → resolutions_count (count) + resolution_time (duration)
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// first_response → first_response (duration)
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// reply_time → reply_time (duration)
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// conversation_bot_resolved → bot_resolutions_count (count)
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// conversation_bot_handoff → bot_handoffs_count (count)
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func ExpandEventToRollupMetrics(rawMetric model.RollupMetric, count int64, sumValue, sumBizHours float64) map[model.RollupMetric]RollupMetricData {
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result := map[model.RollupMetric]RollupMetricData{}
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switch rawMetric {
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case model.RollupMetric("conversation_resolved"):
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// Count metric: resolutions_count
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result[model.MetricResolutionsCount] = RollupMetricData{
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Count: count,
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SumValue: float64(count),
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SumBizHours: float64(count),
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}
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// Duration metric: resolution_time
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result[model.MetricResolutionTime] = RollupMetricData{
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Count: count,
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SumValue: sumValue,
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SumBizHours: sumBizHours,
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}
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case model.RollupMetric("first_response"):
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result[model.MetricFirstResponse] = RollupMetricData{
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Count: count,
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SumValue: sumValue,
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SumBizHours: sumBizHours,
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}
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case model.RollupMetric("reply_time"):
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result[model.MetricReplyTime] = RollupMetricData{
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Count: count,
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SumValue: sumValue,
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SumBizHours: sumBizHours,
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}
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case model.RollupMetric("conversation_bot_resolved"):
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result[model.MetricBotResolutionsCount] = RollupMetricData{
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Count: count,
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SumValue: float64(count),
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SumBizHours: float64(count),
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}
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case model.RollupMetric("conversation_bot_handoff"):
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result[model.MetricBotHandoffsCount] = RollupMetricData{
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Count: count,
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SumValue: float64(count),
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SumBizHours: float64(count),
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}
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default:
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// Unknown metric — still record it as a direct rollup
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result[rawMetric] = RollupMetricData{
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Count: count,
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SumValue: sumValue,
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SumBizHours: sumBizHours,
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}
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}
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return result
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}
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// ReportMetricDefinition describes how a report metric is sourced and aggregated.
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// Mirrors Chatwoot REPORT_METRICS registry.
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type ReportMetricDefinition struct {
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RawEventName string // The raw ReportingEvent name that feeds this metric
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RollupMetric model.RollupMetric // The rollup metric column to read from
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AggregateType string // "count", "average", "sum"
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}
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// ReportMetricsRegistry maps summary response keys to metric definitions.
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// Mirrors Chatwoot MetricRegistry::REPORT_METRICS.
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var ReportMetricsRegistry = map[string]ReportMetricDefinition{
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"conversations_count": {AggregateType: "count"},
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"incoming_messages_count": {AggregateType: "count"},
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"outgoing_messages_count": {AggregateType: "count"},
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"avg_first_response_time": {RawEventName: "first_response", RollupMetric: model.MetricFirstResponse, AggregateType: "average"},
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"avg_resolution_time": {RawEventName: "conversation_resolved", RollupMetric: model.MetricResolutionTime, AggregateType: "average"},
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"reply_time": {RawEventName: "reply_time", RollupMetric: model.MetricReplyTime, AggregateType: "average"},
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"resolutions_count": {RawEventName: "conversation_resolved", RollupMetric: model.MetricResolutionsCount, AggregateType: "count"},
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"bot_resolutions_count": {RawEventName: "conversation_bot_resolved", RollupMetric: model.MetricBotResolutionsCount, AggregateType: "count"},
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"bot_handoffs_count": {RawEventName: "conversation_bot_handoff", RollupMetric: model.MetricBotHandoffsCount, AggregateType: "count"},
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"avg_first_response_time_business_hours": {RawEventName: "first_response", RollupMetric: model.MetricFirstResponse, AggregateType: "average_biz"},
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"avg_resolution_time_business_hours": {RawEventName: "conversation_resolved", RollupMetric: model.MetricResolutionTime, AggregateType: "average_biz"},
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"reply_time_business_hours": {RawEventName: "reply_time", RollupMetric: model.MetricReplyTime, AggregateType: "average_biz"},
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}
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// SummaryMetricsMap maps Chatwoot summary API response keys to their
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// underlying rollup metric names. Mirrors MetricRegistry::SUMMARY_METRICS.
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var SummaryMetricsMap = map[string]model.RollupMetric{
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"resolutions_count": model.MetricResolutionsCount,
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"avg_resolution_time": model.MetricResolutionTime,
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"avg_first_response_time": model.MetricFirstResponse,
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"reply_time": model.MetricReplyTime,
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}
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// GetReportMetricDefinition returns the metric definition for a given report key.
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func GetReportMetricDefinition(key string) *ReportMetricDefinition {
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if def, ok := ReportMetricsRegistry[key]; ok {
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return &def
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}
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return nil
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} |