38 lines
1.4 KiB
SQL
38 lines
1.4 KiB
SQL
-- Chatwoot enterprise agent capacity policy links.
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ALTER TABLE account_users ADD COLUMN IF NOT EXISTS agent_capacity_policy_id INTEGER;
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CREATE INDEX IF NOT EXISTS idx_account_users_agent_capacity_policy_id
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ON account_users(agent_capacity_policy_id)
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WHERE deleted_at IS NULL;
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CREATE TABLE IF NOT EXISTS agent_capacity_policies (
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id SERIAL PRIMARY KEY,
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account_id INTEGER NOT NULL,
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name VARCHAR(255) NOT NULL,
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description TEXT,
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assignment_logic VARCHAR(50) DEFAULT 'round_robin',
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exclusion_rules JSONB NOT NULL DEFAULT '{}',
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created_at TIMESTAMP WITH TIME ZONE DEFAULT NOW(),
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updated_at TIMESTAMP WITH TIME ZONE DEFAULT NOW()
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);
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CREATE INDEX IF NOT EXISTS idx_agent_capacity_policies_account_id
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ON agent_capacity_policies(account_id);
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CREATE TABLE IF NOT EXISTS inbox_capacity_limits (
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id SERIAL PRIMARY KEY,
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agent_capacity_policy_id INTEGER NOT NULL,
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inbox_id INTEGER NOT NULL,
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conversation_limit INTEGER NOT NULL CHECK (conversation_limit >= 0),
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created_at TIMESTAMP WITH TIME ZONE DEFAULT NOW(),
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updated_at TIMESTAMP WITH TIME ZONE DEFAULT NOW(),
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UNIQUE(agent_capacity_policy_id, inbox_id)
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);
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CREATE INDEX IF NOT EXISTS idx_inbox_capacity_limits_policy_id
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ON inbox_capacity_limits(agent_capacity_policy_id);
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CREATE INDEX IF NOT EXISTS idx_inbox_capacity_limits_inbox_id
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ON inbox_capacity_limits(inbox_id);
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