76 lines
3.4 KiB
SQL
76 lines
3.4 KiB
SQL
CREATE TABLE IF NOT EXISTS sla_policies (
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id SERIAL PRIMARY KEY,
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account_id INTEGER NOT NULL,
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name VARCHAR(255) NOT NULL,
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description TEXT,
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first_response_time_threshold INTEGER DEFAULT 0,
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next_response_time_threshold INTEGER DEFAULT 0,
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resolution_time_threshold INTEGER DEFAULT 0,
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only_during_business_hours BOOLEAN DEFAULT FALSE,
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paused_at TIMESTAMPTZ,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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deleted_at TIMESTAMPTZ
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);
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CREATE INDEX IF NOT EXISTS idx_sla_policies_account_id ON sla_policies(account_id);
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CREATE INDEX IF NOT EXISTS idx_sla_policies_paused_at ON sla_policies(paused_at);
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CREATE INDEX IF NOT EXISTS idx_sla_policies_deleted_at ON sla_policies(deleted_at);
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CREATE TABLE IF NOT EXISTS sla_policy_inboxes (
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id SERIAL PRIMARY KEY,
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sla_policy_id INTEGER NOT NULL,
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inbox_id INTEGER NOT NULL,
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account_id INTEGER NOT NULL,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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deleted_at TIMESTAMPTZ
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);
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CREATE UNIQUE INDEX IF NOT EXISTS idx_sla_inbox_unique ON sla_policy_inboxes(inbox_id) WHERE deleted_at IS NULL;
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CREATE INDEX IF NOT EXISTS idx_sla_policy_inboxes_sla_policy_id ON sla_policy_inboxes(sla_policy_id);
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CREATE INDEX IF NOT EXISTS idx_sla_policy_inboxes_account_id ON sla_policy_inboxes(account_id);
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CREATE INDEX IF NOT EXISTS idx_sla_policy_inboxes_deleted_at ON sla_policy_inboxes(deleted_at);
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CREATE TABLE IF NOT EXISTS applied_slas (
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id SERIAL PRIMARY KEY,
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sla_policy_id INTEGER NOT NULL,
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conversation_id INTEGER NOT NULL,
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account_id INTEGER NOT NULL,
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sla_status VARCHAR(50) NOT NULL DEFAULT 'active',
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frt_target_at TIMESTAMPTZ,
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nrt_target_at TIMESTAMPTZ,
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rt_target_at TIMESTAMPTZ,
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frt_actual_at TIMESTAMPTZ,
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nrt_actual_at TIMESTAMPTZ,
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rt_actual_at TIMESTAMPTZ,
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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deleted_at TIMESTAMPTZ
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);
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CREATE INDEX IF NOT EXISTS idx_applied_slas_sla_policy_id ON applied_slas(sla_policy_id);
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CREATE INDEX IF NOT EXISTS idx_applied_slas_conversation_id ON applied_slas(conversation_id);
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CREATE INDEX IF NOT EXISTS idx_applied_slas_account_id ON applied_slas(account_id);
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CREATE INDEX IF NOT EXISTS idx_applied_slas_frt_target_at ON applied_slas(frt_target_at);
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CREATE INDEX IF NOT EXISTS idx_applied_slas_nrt_target_at ON applied_slas(nrt_target_at);
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CREATE INDEX IF NOT EXISTS idx_applied_slas_rt_target_at ON applied_slas(rt_target_at);
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CREATE INDEX IF NOT EXISTS idx_applied_slas_deleted_at ON applied_slas(deleted_at);
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CREATE TABLE IF NOT EXISTS sla_events (
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id SERIAL PRIMARY KEY,
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applied_sla_id INTEGER NOT NULL,
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account_id INTEGER NOT NULL,
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conversation_id INTEGER NOT NULL,
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inbox_id INTEGER NOT NULL,
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sla_policy_id INTEGER NOT NULL,
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event_type VARCHAR(50) NOT NULL,
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meta JSONB DEFAULT '{}',
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created_at TIMESTAMPTZ DEFAULT NOW(),
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updated_at TIMESTAMPTZ DEFAULT NOW(),
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deleted_at TIMESTAMPTZ
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);
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CREATE INDEX IF NOT EXISTS idx_sla_events_applied_sla_id ON sla_events(applied_sla_id);
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CREATE INDEX IF NOT EXISTS idx_sla_events_account_id ON sla_events(account_id);
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CREATE INDEX IF NOT EXISTS idx_sla_events_conversation_id ON sla_events(conversation_id);
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CREATE INDEX IF NOT EXISTS idx_sla_events_inbox_id ON sla_events(inbox_id);
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CREATE INDEX IF NOT EXISTS idx_sla_events_sla_policy_id ON sla_events(sla_policy_id);
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CREATE INDEX IF NOT EXISTS idx_sla_events_deleted_at ON sla_events(deleted_at);
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