47 lines
3.0 KiB
Go
47 lines
3.0 KiB
Go
package model
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import (
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"encoding/json"
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"time"
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"gorm.io/gorm"
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)
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// Call represents a voice call session.
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// Reference: Chatwoot Call model + P2B M11 spec
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type Call struct {
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ID uint `gorm:"primaryKey" json:"id"`
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AccountID uint `gorm:"not null;index" json:"account_id"`
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InboxID uint `gorm:"index" json:"inbox_id,omitempty"`
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ConversationID uint `gorm:"not null;index" json:"conversation_id"`
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ContactID uint `gorm:"index" json:"contact_id,omitempty"`
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MessageID *uint `gorm:"column:message_id;index" json:"message_id,omitempty"`
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AcceptedByAgentID *uint `gorm:"column:accepted_by_agent_id;index" json:"accepted_by_agent_id,omitempty"`
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Provider string `gorm:"column:provider;size:50;default:'twilio';index:idx_calls_provider_call_id" json:"provider,omitempty"`
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Direction string `gorm:"column:direction;size:50" json:"direction,omitempty"`
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ProviderCallID string `gorm:"column:provider_call_id;size:255;index:idx_calls_provider_call_id" json:"provider_call_id,omitempty"`
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ConferenceSID string `gorm:"column:conference_sid;size:255" json:"conference_sid,omitempty"`
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StartedAt *time.Time `gorm:"column:started_at" json:"started_at,omitempty"`
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CallerType string `gorm:"size:100;not null" json:"caller_type"` // Contact/User
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CallerID uint `json:"caller_id"`
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Status string `gorm:"size:50;not null;default:'ringing'" json:"status"` // ringing/ongoing/completed/failed/missed
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Duration int `json:"duration"` // seconds
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EndReason string `gorm:"column:end_reason;size:255" json:"end_reason,omitempty"`
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CallDirection string `gorm:"size:50;not null" json:"call_direction"` // inbound/outbound
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RecordingURL string `gorm:"size:512" json:"recording_url"`
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Transcript string `gorm:"type:text" json:"transcript"`
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AdditionalAttributes json.RawMessage `gorm:"type:jsonb" json:"additional_attributes"`
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CreatedAt time.Time `gorm:"autoCreateTime" json:"created_at"`
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UpdatedAt time.Time `gorm:"autoUpdateTime" json:"updated_at"`
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DeletedAt gorm.DeletedAt `gorm:"index" json:"deleted_at,omitempty"`
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Account Account `gorm:"foreignKey:AccountID" json:"account,omitempty"`
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Conversation Conversation `gorm:"foreignKey:ConversationID" json:"conversation,omitempty"`
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Inbox Inbox `gorm:"foreignKey:InboxID" json:"inbox,omitempty"`
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Contact Contact `gorm:"foreignKey:ContactID" json:"contact,omitempty"`
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Message Message `gorm:"foreignKey:MessageID" json:"message,omitempty"`
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AcceptedByAgent User `gorm:"foreignKey:AcceptedByAgentID" json:"accepted_by_agent,omitempty"`
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}
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func (Call) TableName() string { return "calls" }
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