Rogeeandrogee
83a8ab315a
* feat(conversations): complete manual AI takeover * fix(conversations): align AI takeover flow with channel AI * fix(conversations): close takeover review gaps --------- Co-authored-by: Rogee <rogee@ipao.vip>
62 lines
3.6 KiB
Go
62 lines
3.6 KiB
Go
package model
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import (
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"time"
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"github.com/google/uuid"
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"gorm.io/datatypes"
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"gorm.io/gorm"
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)
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// Conversation represents a conversation between a contact and agents.
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type Conversation struct {
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Base
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UUID string `gorm:"type:uuid;uniqueIndex;not null" json:"uuid"` // auto-generated global unique identifier
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DisplayID *uint `gorm:"index" json:"display_id,omitempty"` // account-level auto-increment number
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AccountID uint `gorm:"index;not null" json:"account_id"`
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InboxID uint `gorm:"index;not null" json:"inbox_id"`
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ContactID uint `gorm:"index;not null" json:"contact_id"`
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ContactInboxID *uint `gorm:"index" json:"contact_inbox_id,omitempty"`
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AssigneeID *uint `gorm:"index" json:"assignee_id"`
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AssigneeAgentBotID *uint `gorm:"index" json:"assignee_agent_bot_id,omitempty"`
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AITakeoverVersion uint `gorm:"not null;default:0" json:"ai_takeover_version"`
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TeamID *uint `gorm:"index" json:"team_id,omitempty"`
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CampaignID *uint `gorm:"index" json:"campaign_id,omitempty"`
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SlaPolicyID *uint `gorm:"index" json:"sla_policy_id,omitempty"`
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Status string `gorm:"size:50;index;default:open" json:"status"` // open, resolved, pending, snoozed
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Priority string `gorm:"size:50;default:none" json:"priority"` // none, low, medium, high, urgent
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ChannelType string `gorm:"size:50;not null" json:"channel_type"`
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Channel string `gorm:"size:50;not null" json:"channel"` // channel identifier for routing
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Labels string `gorm:"type:text" json:"labels,omitempty"` // comma-separated or JSON label list
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SnoozedUntil *int64 `gorm:"index" json:"snoozed_until,omitempty"` // timestamp for snoozed conversations
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AdditionalAttributes datatypes.JSON `gorm:"type:jsonb" json:"additional_attributes,omitempty"`
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CustomAttributes datatypes.JSON `gorm:"type:jsonb" json:"custom_attributes,omitempty"`
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AgentLastSeenAt *int64 `json:"agent_last_seen_at,omitempty"`
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AssigneeLastSeenAt *int64 `json:"assignee_last_seen_at,omitempty"`
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ContactLastSeenAt *int64 `json:"contact_last_seen_at,omitempty"`
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WaitingSince *int64 `json:"waiting_since,omitempty"`
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LastActivityAt *int64 `json:"last_activity_at,omitempty"`
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FirstReplyCreatedAt *int64 `json:"first_reply_created_at,omitempty"`
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Muted bool `gorm:"default:false" json:"muted"`
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ResolvedAt *time.Time `json:"resolved_at,omitempty"` // Chatwoot: timestamp when conversation was resolved
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ResumedAt *time.Time `json:"resumed_at,omitempty"` // Chatwoot: timestamp when conversation was reopened
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LastMessageAt *int64 `gorm:"index" json:"last_message_at,omitempty"`
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LastNonSysMsgAt *int64 `json:"last_non_system_message_at,omitempty"`
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Contact *Contact `gorm:"foreignKey:ContactID" json:"contact,omitempty"`
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Inbox *Inbox `gorm:"foreignKey:InboxID" json:"inbox,omitempty"`
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Assignee *User `gorm:"foreignKey:AssigneeID" json:"assignee,omitempty"`
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Messages []Message `gorm:"foreignKey:ConversationID" json:"messages,omitempty"`
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}
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// BeforeCreate auto-generates UUID before inserting a new Conversation record.
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func (c *Conversation) BeforeCreate(tx *gorm.DB) error {
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if c.UUID == "" {
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c.UUID = uuid.New().String()
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}
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return nil
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}
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func (Conversation) TableName() string { return "conversations" }
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