396 lines
12 KiB
Go
396 lines
12 KiB
Go
package model
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// Enums defines string constants for all GoChat model enum fields.
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// Pattern: Go string constants instead of Rails integer flags.
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// Reference: Chatwoot uses integer enums; GoChat uses descriptive string values.
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// --- User & Account Enums (M1) ---
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type UserAvailability string
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const (
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UserAvailabilityOnline UserAvailability = "online"
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UserAvailabilityOffline UserAvailability = "offline"
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UserAvailabilityBusy UserAvailability = "busy"
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)
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type UserType string
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const (
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UserTypeUser UserType = "user"
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UserTypeSuperAdmin UserType = "super_admin"
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)
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type AccountUserRole string
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const (
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AccountUserRoleAgent AccountUserRole = "agent"
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AccountUserRoleAdministrator AccountUserRole = "administrator"
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)
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// --- Conversation & Message Enums (M3) ---
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type ConversationStatus string
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const (
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ConversationStatusOpen ConversationStatus = "open"
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ConversationStatusResolved ConversationStatus = "resolved"
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ConversationStatusPending ConversationStatus = "pending"
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ConversationStatusSnoozed ConversationStatus = "snoozed"
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)
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type ConversationPriority string
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const (
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ConversationPriorityUrgent ConversationPriority = "urgent"
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ConversationPriorityHigh ConversationPriority = "high"
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ConversationPriorityMedium ConversationPriority = "medium"
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ConversationPriorityLow ConversationPriority = "low"
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)
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type MessageType string
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const (
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MessageTypeIncoming MessageType = "incoming"
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MessageTypeOutgoing MessageType = "outgoing"
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MessageTypeActivity MessageType = "activity"
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MessageTypeTemplate MessageType = "template"
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MessageTypePrivate MessageType = "private"
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)
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type MessageContentType string
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const (
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MessageContentTypeText MessageContentType = "text"
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MessageContentTypeInputText MessageContentType = "input_text"
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MessageContentTypeInputEmail MessageContentType = "input_email"
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MessageContentTypeImage MessageContentType = "image"
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MessageContentTypeAudio MessageContentType = "audio"
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MessageContentTypeVideo MessageContentType = "video"
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MessageContentTypeFile MessageContentType = "file"
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MessageContentTypeLocation MessageContentType = "location"
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MessageContentTypeEmoji MessageContentType = "emoji"
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MessageContentTypeExtended MessageContentType = "extended"
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MessageContentTypeQuote MessageContentType = "quote"
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MessageContentTypeContact MessageContentType = "contact"
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)
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type SenderType string
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const (
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SenderTypeContact SenderType = "Contact"
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SenderTypeUser SenderType = "User"
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SenderTypeAgentBot SenderType = "AgentBot"
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)
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type MessageStatus string
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const (
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MessageStatusProgress MessageStatus = "progress"
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MessageStatusSent MessageStatus = "sent"
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MessageStatusDelivered MessageStatus = "delivered"
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MessageStatusRead MessageStatus = "read"
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MessageStatusFailed MessageStatus = "failed"
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)
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// ConversationEventType defines domain-specific events for conversation lifecycle.
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type ConversationEventType string
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const (
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ConversationEventCreated ConversationEventType = "created"
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ConversationEventUpdated ConversationEventType = "updated"
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ConversationEventStatusChanged ConversationEventType = "status_changed"
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ConversationEventAssigned ConversationEventType = "assigned"
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ConversationEventUnassigned ConversationEventType = "unassigned"
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ConversationEventDeleted ConversationEventType = "deleted"
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ConversationEventMuted ConversationEventType = "muted"
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ConversationEventUnmuted ConversationEventType = "unmuted"
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ConversationEventLabelsUpdated ConversationEventType = "labels_updated"
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ConversationEventPriorityUpdated ConversationEventType = "priority_updated"
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)
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// MessageEventType defines events for message lifecycle.
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type MessageEventType string
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const (
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MessageEventCreated MessageEventType = "created"
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MessageEventUpdated MessageEventType = "updated"
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MessageEventDeleted MessageEventType = "deleted"
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MessageEventStatusUpdated MessageEventType = "status_updated"
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)
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// --- Channel Enums (M2) ---
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type InboxChannelType string
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const (
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InboxChannelTypeWebWidget InboxChannelType = "Channel::WebWidget"
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InboxChannelTypeTelegram InboxChannelType = "Channel::Telegram"
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InboxChannelTypeFacebook InboxChannelType = "Channel::FacebookPage"
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InboxChannelTypeWhatsApp InboxChannelType = "Channel::Whatsapp"
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InboxChannelTypeEmail InboxChannelType = "Channel::Email"
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InboxChannelTypeTwilioSMS InboxChannelType = "Channel::TwilioSms"
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InboxChannelTypeLine InboxChannelType = "Channel::Line"
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InboxChannelTypeSMS InboxChannelType = "Channel::Sms"
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InboxChannelTypeInstagram InboxChannelType = "Channel::Instagram"
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InboxChannelTypeTikTok InboxChannelType = "Channel::TikTok"
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InboxChannelTypeTwitter InboxChannelType = "Channel::Twitter"
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InboxChannelTypeMicrosoft InboxChannelType = "Channel::Microsoft"
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InboxChannelTypeGoogle InboxChannelType = "Channel::Google"
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InboxChannelTypeAPI InboxChannelType = "Channel::Api"
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InboxChannelTypeShangwutong InboxChannelType = "Channel::Shangwutong"
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)
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type AssignmentLogic string
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const (
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AssignmentLogicRoundRobin AssignmentLogic = "round_robin"
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AssignmentLogicLeastBusy AssignmentLogic = "least_busy"
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)
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type ReplyTimeType string
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const (
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ReplyTimeInAFewMinutes ReplyTimeType = "in_a_few_minutes"
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ReplyTimeInAFewHours ReplyTimeType = "in_a_few_hours"
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ReplyTimeInADay ReplyTimeType = "in_a_day"
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)
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// --- Contact Enums (M4) ---
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type ContactSource string
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const (
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ContactSourceChatwoot ContactSource = "chatwoot"
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ContactSourceFacebook ContactSource = "facebook"
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ContactSourceWhatsApp ContactSource = "whatsapp"
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ContactSourceTelegram ContactSource = "telegram"
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)
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// --- Automation Enums (M6) ---
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type AutomationEventType string
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const (
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AutomationEventMessageCreated AutomationEventType = "message_created"
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AutomationEventConversationCreated AutomationEventType = "conversation_created"
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AutomationEventConversationUpdated AutomationEventType = "conversation_updated"
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)
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type MacroVisibility string
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const (
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MacroVisibilityPersonal MacroVisibility = "personal"
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MacroVisibilityTeam MacroVisibility = "team"
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MacroVisibilityGlobal MacroVisibility = "global"
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)
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// --- Campaign Enums (M7) ---
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type CampaignType string
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const (
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CampaignTypeOngoing CampaignType = "ongoing"
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CampaignTypeOneOff CampaignType = "one_off"
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)
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// --- Notification Enums (M8) ---
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type NotificationEventType string
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const (
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NotificationEventConversationCreated NotificationEventType = "conversation_created"
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NotificationEventConversationAssigned NotificationEventType = "conversation_assigned"
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NotificationEventMessageCreated NotificationEventType = "message_created"
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NotificationEventConversationStatusChanged NotificationEventType = "conversation_status_changed"
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NotificationEventAssigneeChanged NotificationEventType = "assignee_changed"
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NotificationEventTeamChanged NotificationEventType = "team_changed"
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)
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type SubscriptionType string
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const (
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SubscriptionTypePush SubscriptionType = "push"
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SubscriptionTypeEmail SubscriptionType = "email"
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SubscriptionTypeWebPush SubscriptionType = "webpush"
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)
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// --- Knowledge Base Enums (M9) ---
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type ArticleStatus string
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const (
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ArticleStatusDraft ArticleStatus = "draft"
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ArticleStatusPublished ArticleStatus = "published"
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ArticleStatusArchived ArticleStatus = "archived"
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)
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type PortalMemberRole string
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const (
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PortalMemberRoleReader PortalMemberRole = "reader"
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PortalMemberRoleEditor PortalMemberRole = "editor"
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PortalMemberRoleAdministrator PortalMemberRole = "administrator"
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)
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// --- SLA Enums (M11) ---
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// Reference: Chatwoot enum sla_status: { active: 0, hit: 1, missed: 2, active_with_misses: 3 }
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type SLAStatus string
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const (
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SLAStatusActive SLAStatus = "active"
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SLAStatusHit SLAStatus = "hit"
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SLAStatusMissed SLAStatus = "missed"
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SLAStatusActiveWithMisses SLAStatus = "active_with_misses"
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)
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// SLAEventType represents the type of SLA threshold event.
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// Reference: Chatwoot enum event_type: { frt: 0, nrt: 1, rt: 2 }
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type SLAEventType string
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const (
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SLAEventFRT SLAEventType = "frt" // first response time threshold
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SLAEventNRT SLAEventType = "nrt" // next response time threshold
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SLAEventRT SLAEventType = "rt" // resolution time threshold
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)
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type AuditAction string
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const (
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AuditActionCreate AuditAction = "create"
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AuditActionUpdate AuditAction = "update"
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AuditActionDelete AuditAction = "delete"
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)
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type CallType string
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const (
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CallTypeInbound CallType = "inbound"
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CallTypeOutbound CallType = "outbound"
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)
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type CallStatus string
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const (
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CallStatusRinging CallStatus = "ringing"
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CallStatusOngoing CallStatus = "ongoing"
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CallStatusCompleted CallStatus = "completed"
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CallStatusFailed CallStatus = "failed"
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)
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// --- Copilot Enums (M10) ---
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// NOTE: CopilotMessageType is defined in captain_models.go with user/assistant/assistant_thinking values.
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// The enums below provide additional copilot-related constants.
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type CopilotRole string
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const (
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CopilotRoleUser CopilotRole = "user"
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CopilotRoleAssistant CopilotRole = "assistant"
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CopilotRoleTool CopilotRole = "tool"
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)
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// CopilotMessageType is defined in captain_models.go (user/assistant/assistant_thinking).
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// CopilotFeatureType defines the feature categories for copilot suggestions.
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// --- Platform Enums (M12) ---
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type DataImportStatus string
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const (
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DataImportStatusPending DataImportStatus = "pending"
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DataImportStatusProcessing DataImportStatus = "processing"
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DataImportStatusCompleted DataImportStatus = "completed"
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DataImportStatusFailed DataImportStatus = "failed"
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)
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// --- Custom Attribute Enums (M4) ---
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type AttributeModelType string
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const (
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AttributeModelConversation AttributeModelType = "conversation"
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AttributeModelContact AttributeModelType = "contact"
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)
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type AttributeValueType string
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const (
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AttributeValueTypeText AttributeValueType = "text"
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AttributeValueTypeNumber AttributeValueType = "number"
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AttributeValueTypeDate AttributeValueType = "date"
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AttributeValueTypeList AttributeValueType = "list"
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AttributeValueTypeCheckbox AttributeValueType = "checkbox"
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)
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// --- Filter Enums (M4) ---
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type FilterType string
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const (
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FilterTypeConversation FilterType = "conversation"
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FilterTypeContact FilterType = "contact"
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FilterTypeInbox FilterType = "inbox"
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FilterTypeMessage FilterType = "message"
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)
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// --- Reporting Enums (M7) ---
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type RollupType string
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const (
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RollupTypeDaily RollupType = "daily"
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RollupTypeWeekly RollupType = "weekly"
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RollupTypeMonthly RollupType = "monthly"
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)
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// --- Captain Enums (M10) ---
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type CaptainDocumentStatus string
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const (
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CaptainDocumentStatusInProgress CaptainDocumentStatus = "in_progress"
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CaptainDocumentStatusCompleted CaptainDocumentStatus = "completed"
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CaptainDocumentStatusFailed CaptainDocumentStatus = "failed"
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)
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type HookType string
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const (
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HookTypeInboxOutgoing HookType = "inbox_outgoing"
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HookTypeAccountOutgoing HookType = "account_outgoing"
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// M11: Integration hook types (webhook/slack/shopify/linear/notion)
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HookTypeWebhook HookType = "webhook"
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HookTypeSlack HookType = "slack"
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HookTypeShopify HookType = "shopify"
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HookTypeLinear HookType = "linear"
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HookTypeNotion HookType = "notion"
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)
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type HookStatus string
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const (
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HookStatusActive HookStatus = "active"
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HookStatusDisabled HookStatus = "disabled"
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HookStatusInactive HookStatus = "inactive"
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)
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// --- WhatsApp Provider ---
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type WhatsAppProvider string
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const (
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WhatsAppProvider360Dialog WhatsAppProvider = "360dialog"
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WhatsAppProviderWhatsAppCloud WhatsAppProvider = "whatsapp_cloud"
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)
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// --- Twilio Medium ---
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type TwilioMedium string
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const (
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TwilioMediumSMS TwilioMedium = "sms"
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TwilioMediumWhatsApp TwilioMedium = "whatsapp"
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)
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