rogee
aeddedf2a3
Restructure the monorepo into clear top-level directories: - backend/: Go module root (cmd, internal, pkg, configs, migrations, docs/swagger, scripts, tests, go.mod, Makefile, .air.toml) - deploy/: Docker (Dockerfile, docker-compose*), quickstart, fluentd - docs/: project documentation + reports/ (moved from repo root) - AGENTS.md: new AI coding-agent guide at repo root Update all references to the new layout: - Dockerfile: COPY backend/go.mod, COPY backend/ (context = repo root) - docker-compose files: context ../.., dockerfile deploy/docker/Dockerfile, env_file ../../.env, volume mounts ../../backend:/app - deploy/quickstart/compose.yaml: dockerfile deploy/docker/Dockerfile - CI: working-directory: backend for go commands, file deploy/docker/Dockerfile, coverage path backend/coverage.out, health_check backend/scripts/ - backend/Makefile: docker target uses -f ../deploy/docker/Dockerfile ../ - README: architecture tree, quickstart, config paths updated Move root stray scripts (rename_models.*, run_m11_tests.sh, verify_build.sh, gorm_bool_main.go) to backend/scripts/legacy/. All moves via git mv to preserve history. Build, vet, SQLite tests, and docker compose config verified.
55 lines
3.7 KiB
Go
55 lines
3.7 KiB
Go
package model
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import "time"
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// WidgetOfflineMessage stores messages submitted by visitors when no agents are online.
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// Reference: Chatwoot app/models/channel/web_widget.rb — agent_away_message + offline messaging
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//
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// When a visitor sends a message via the widget and no agents are available
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// (based on business hours or agent presence), the message is stored as an offline
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// message. When an agent becomes available, the offline message is converted into
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// a conversation automatically.
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//
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// This replaces the simpler approach of just showing an away message — visitors
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// can still leave their contact info and message, which creates a pending conversation
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// that agents can respond to when they return.
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type WidgetOfflineMessage struct {
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Base
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InboxID uint `gorm:"index;not null" json:"inbox_id"` // The web_widget inbox
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AccountID uint `gorm:"index;not null" json:"account_id"` // Account scope for the message
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ContactName string `gorm:"size:255" json:"contact_name,omitempty"` // Visitor name (from pre-chat form or anonymous)
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ContactEmail string `gorm:"size:512" json:"contact_email,omitempty"` // Visitor email (from pre-chat form)
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ContactPhone string `gorm:"size:30" json:"contact_phone,omitempty"` // Visitor phone (from pre-chat form)
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ContactCompany string `gorm:"size:255" json:"contact_company,omitempty"` // Visitor company (from pre-chat form)
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ContactCity string `gorm:"size:255" json:"contact_city,omitempty"` // Visitor city (from pre-chat form)
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ContactCountry string `gorm:"size:255" json:"contact_country,omitempty"` // Visitor country (from pre-chat form)
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Content string `gorm:"type:text;not null" json:"content"` // The message content
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Referer string `gorm:"size:1024" json:"referer,omitempty"` // Page URL where widget was embedded
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BrowserInfo string `gorm:"size:512" json:"browser_info,omitempty"` // Browser metadata
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ConversationID *uint `gorm:"index" json:"conversation_id,omitempty"` // Set when converted to a conversation (null until then)
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Status OfflineStatus `gorm:"size:30;default:'pending'" json:"status"` // pending → converted → dismissed
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ConvertedAt *time.Time `json:"converted_at,omitempty"` // When the message was converted to a conversation
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}
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func (WidgetOfflineMessage) TableName() string { return "widget_offline_messages" }
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// OfflineStatus represents the lifecycle of an offline message.
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type OfflineStatus string
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const (
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OfflineStatusPending OfflineStatus = "pending" // Awaiting agent to come online
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OfflineStatusConverted OfflineStatus = "converted" // Converted into a conversation
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OfflineStatusDismissed OfflineStatus = "dismissed" // Dismissed by admin without conversion
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)
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// WidgetOfflineMessageSubmission is the request body from the widget SDK
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// when a visitor submits a message while agents are offline.
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type WidgetOfflineMessageSubmission struct {
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Name string `json:"name,omitempty"` // Visitor name
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Email string `json:"email,omitempty"` // Visitor email
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Phone string `json:"phone,omitempty"` // Visitor phone
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Company string `json:"company,omitempty"` // Visitor company
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City string `json:"city,omitempty"` // Visitor city
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Country string `json:"country,omitempty"` // Visitor country
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Message string `json:"message" binding:"required"` // The offline message content
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} |