42 lines
2.3 KiB
Go
42 lines
2.3 KiB
Go
package model
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import (
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"encoding/json"
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"time"
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)
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// AgentCapacityPolicy defines agent capacity and assignment rules.
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// Reference: Chatwoot AgentCapacityPolicy + InboxCapacityLimit + P2B M11 spec
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type AgentCapacityPolicy struct {
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ID uint `gorm:"primaryKey" json:"id"`
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AccountID uint `gorm:"not null;index" json:"account_id"`
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Name string `gorm:"size:255;not null" json:"name"`
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Description string `gorm:"size:500" json:"description,omitempty"`
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AssignmentLogic string `gorm:"size:50" json:"assignment_logic"` // round_robin/least_busy
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ExclusionRules json.RawMessage `gorm:"type:jsonb" json:"exclusion_rules"`
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CreatedAt time.Time `gorm:"autoCreateTime" json:"created_at"`
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UpdatedAt time.Time `gorm:"autoUpdateTime" json:"updated_at"`
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Account Account `gorm:"foreignKey:AccountID" json:"account,omitempty"`
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AccountUsers []AccountUser `gorm:"foreignKey:AgentCapacityPolicyID" json:"account_users,omitempty"`
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InboxCapacityLimits []InboxCapacityLimit `gorm:"foreignKey:AgentCapacityPolicyID" json:"inbox_capacity_limits,omitempty"`
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}
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// InboxCapacityLimit associates a capacity policy with an inbox and its conversation limit.
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// Reference: Chatwoot InboxCapacityLimit + P2B M11 spec
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type InboxCapacityLimit struct {
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ID uint `gorm:"primaryKey" json:"id"`
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AgentCapacityPolicyID uint `gorm:"not null;index;uniqueIndex:idx_policy_inbox_capacity_limit" json:"agent_capacity_policy_id"`
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InboxID uint `gorm:"not null;index;uniqueIndex:idx_policy_inbox_capacity_limit" json:"inbox_id"`
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ConversationLimit int `gorm:"not null;check:conversation_limit >= 0" json:"conversation_limit"`
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CreatedAt time.Time `gorm:"autoCreateTime" json:"created_at"`
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UpdatedAt time.Time `gorm:"autoUpdateTime" json:"updated_at"`
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AgentCapacityPolicy AgentCapacityPolicy `gorm:"foreignKey:AgentCapacityPolicyID" json:"agent_capacity_policy,omitempty"`
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Inbox Inbox `gorm:"foreignKey:InboxID" json:"inbox,omitempty"`
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}
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func (InboxCapacityLimit) TableName() string { return "inbox_capacity_limits" }
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func (AgentCapacityPolicy) TableName() string { return "agent_capacity_policies" }
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