80 lines
3.7 KiB
Go
80 lines
3.7 KiB
Go
package model
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import (
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"time"
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)
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// ReportingEvent represents a raw event for real-time analytics.
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// Reference: Chatwoot ReportingEvent model — captures first_response, resolution_time,
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// reply_time, avg_first_response_time, avg_resolution_time, resolutions_count,
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// bot_resolutions_count, bot_handoffs_count.
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type ReportingEvent struct {
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Base
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AccountID uint `gorm:"index;not null" json:"account_id"`
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Name string `gorm:"size:100;index;not null" json:"name"` // metric name: first_response, resolution_time, etc.
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Value float64 `json:"value"`
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ValueInBusinessHours float64 `json:"value_in_business_hours"`
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ConversationID *uint `gorm:"index" json:"conversation_id,omitempty"`
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InboxID *uint `gorm:"index" json:"inbox_id,omitempty"`
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UserID *uint `gorm:"index" json:"user_id,omitempty"`
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EventStartTime time.Time `gorm:"index" json:"event_start_time"`
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EventEndTime time.Time `gorm:"index" json:"event_end_time"`
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Account *Account `gorm:"foreignKey:AccountID" json:"account,omitempty"`
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Inbox *Inbox `gorm:"foreignKey:InboxID" json:"inbox,omitempty"`
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Conversation *Conversation `gorm:"foreignKey:ConversationID" json:"conversation,omitempty"`
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User *User `gorm:"foreignKey:UserID" json:"user,omitempty"`
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}
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func (ReportingEvent) TableName() string { return "reporting_events" }
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// DimensionType represents the dimension category for rollup aggregation.
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type DimensionType string
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const (
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DimensionAccount DimensionType = "account"
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DimensionAgent DimensionType = "agent"
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DimensionInbox DimensionType = "inbox"
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DimensionTeam DimensionType = "team"
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DimensionLabel DimensionType = "label"
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DimensionConversation DimensionType = "conversation"
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)
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// MetricName constants are used as string identifiers for reporting event queries.
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const (
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MetricNameFirstResponse = "first_response"
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MetricNameReplyTime = "reply_time"
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MetricNameResolutionTime = "resolution_time"
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MetricNameBotResolutionsCount = "bot_resolutions_count"
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MetricNameBotHandoffsCount = "bot_handoffs_count"
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MetricBotResolutions = "bot_resolutions"
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MetricBotHandoffs = "bot_handoffs"
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)
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// RollupMetric represents the metric names used in rollup records.
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type RollupMetric string
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const (
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MetricResolutionsCount RollupMetric = "resolutions_count"
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MetricFirstResponse RollupMetric = "first_response"
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MetricResolutionTime RollupMetric = "resolution_time"
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MetricReplyTime RollupMetric = "reply_time"
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MetricBotResolutionsCount RollupMetric = "bot_resolutions_count"
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MetricBotHandoffsCount RollupMetric = "bot_handoffs_count"
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)
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// ReportingEventsRollup stores pre-aggregated reporting data per day/dimension/metric.
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// Reference: Chatwoot ReportingEventsRollup — unique index on (account_id, date, dimension_type, dimension_id, metric).
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type ReportingEventsRollup struct {
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Base
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AccountID uint `gorm:"uniqueIndex:idx_rollup_unique;not null" json:"account_id"`
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Date time.Time `gorm:"uniqueIndex:idx_rollup_unique;type:date;not null" json:"date"`
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DimensionType DimensionType `gorm:"uniqueIndex:idx_rollup_unique;size:20;not null" json:"dimension_type"`
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DimensionID uint `gorm:"uniqueIndex:idx_rollup_unique;not null" json:"dimension_id"`
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Metric RollupMetric `gorm:"uniqueIndex:idx_rollup_unique;size:50;not null" json:"metric"`
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Count int64 `json:"count"`
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SumValue float64 `json:"sum_value"`
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SumValueBusinessHours float64 `json:"sum_value_business_hours"`
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}
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func (ReportingEventsRollup) TableName() string { return "reporting_events_rollups" } |