30 lines
1.4 KiB
Plaintext
30 lines
1.4 KiB
Plaintext
package model
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import (
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"encoding/json"
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"time"
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"gorm.io/gorm"
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)
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// SlaPolicy represents a SLA policy for response/resolution time targets.
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// Reference: Chatwoot enterprise SlaPolicy + P2B M11 spec
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type SlaPolicy struct {
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ID uint `gorm:"primaryKey" json:"id"`
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AccountID uint `gorm:"not null;index" json:"account_id"`
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Name string `gorm:"size:255;not null" json:"name"`
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Description string `gorm:"type:text" json:"description"`
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FirstResponseTimeThreshold int `json:"first_response_time_threshold"` // seconds
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NextResponseTimeThreshold int `json:"next_response_time_threshold"` // seconds
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ResolutionTimeThreshold int `json:"resolution_time_threshold"` // seconds
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OnlyDuringBusinessHours bool `gorm:"default:false" json:"only_during_business_hours"`
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ConversationTags []string `gorm:"type:text[]" json:"conversation_tags"`
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CreatedAt time.Time `gorm:"autoCreateTime" json:"created_at"`
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UpdatedAt time.Time `gorm:"autoUpdateTime" json:"updated_at"`
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DeletedAt gorm.DeletedAt `gorm:"index" json:"deleted_at,omitempty"`
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Account Account `gorm:"foreignKey:AccountID" json:"account,omitempty"`
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AppliedSLAs []AppliedSLA `gorm:"foreignKey:SlaPolicyID" json:"applied_slas,omitempty"`
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}
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func (SlaPolicy) TableName() string { return "sla_policies" } |