rogee
aeddedf2a3
Restructure the monorepo into clear top-level directories: - backend/: Go module root (cmd, internal, pkg, configs, migrations, docs/swagger, scripts, tests, go.mod, Makefile, .air.toml) - deploy/: Docker (Dockerfile, docker-compose*), quickstart, fluentd - docs/: project documentation + reports/ (moved from repo root) - AGENTS.md: new AI coding-agent guide at repo root Update all references to the new layout: - Dockerfile: COPY backend/go.mod, COPY backend/ (context = repo root) - docker-compose files: context ../.., dockerfile deploy/docker/Dockerfile, env_file ../../.env, volume mounts ../../backend:/app - deploy/quickstart/compose.yaml: dockerfile deploy/docker/Dockerfile - CI: working-directory: backend for go commands, file deploy/docker/Dockerfile, coverage path backend/coverage.out, health_check backend/scripts/ - backend/Makefile: docker target uses -f ../deploy/docker/Dockerfile ../ - README: architecture tree, quickstart, config paths updated Move root stray scripts (rename_models.*, run_m11_tests.sh, verify_build.sh, gorm_bool_main.go) to backend/scripts/legacy/. All moves via git mv to preserve history. Build, vet, SQLite tests, and docker compose config verified.
102 lines
5.7 KiB
Go
102 lines
5.7 KiB
Go
package model
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import (
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"time"
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"gorm.io/datatypes"
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"gorm.io/gorm"
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)
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// SlaPolicy represents a SLA policy for an account.
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// Reference: Chatwoot enterprise/app/models/sla_policy.rb
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// Fields: first_response_time_threshold (FRT), next_response_time_threshold (NRT),
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// resolution_time_threshold (RT), only_during_business_hours
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type SlaPolicy struct {
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ID uint `gorm:"primaryKey;autoIncrement" json:"id"`
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AccountID uint `gorm:"not null;index" json:"account_id"`
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Name string `gorm:"size:255;not null" json:"name"`
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Description string `gorm:"type:text" json:"description"`
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FirstResponseTimeThreshold int `gorm:"default:0" json:"first_response_time_threshold"` // FRT in seconds
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NextResponseTimeThreshold int `gorm:"default:0" json:"next_response_time_threshold"` // NRT in seconds
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ResolutionTimeThreshold int `gorm:"default:0" json:"resolution_time_threshold"` // RT in seconds
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OnlyDuringBusinessHours bool `gorm:"default:false" json:"only_during_business_hours"`
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PausedAt *time.Time `gorm:"index" json:"paused_at,omitempty"`
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CreatedAt time.Time `gorm:"autoCreateTime" json:"created_at"`
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UpdatedAt time.Time `gorm:"autoUpdateTime" json:"updated_at"`
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DeletedAt gorm.DeletedAt `gorm:"index" json:"deleted_at,omitempty"`
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Account Account `gorm:"foreignKey:AccountID" json:"account,omitempty"`
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AppliedSLAs []AppliedSLA `gorm:"foreignKey:SlaPolicyID" json:"applied_slas,omitempty"`
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SlaPolicyInboxes []SlaPolicyInbox `gorm:"foreignKey:SlaPolicyID" json:"inboxes,omitempty"`
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}
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func (SlaPolicy) TableName() string { return "sla_policies" }
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// SlaPolicyInbox represents the join between SlaPolicy and Inbox.
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// An SLA policy can be associated with specific inboxes.
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// Reference: Chatwoot app/models/sla_policy_inbox.rb
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type SlaPolicyInbox struct {
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ID uint `gorm:"primaryKey;autoIncrement" json:"id"`
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SlaPolicyID uint `gorm:"not null;index" json:"sla_policy_id"`
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InboxID uint `gorm:"not null;uniqueIndex:idx_sla_inbox_unique" json:"inbox_id"`
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AccountID uint `gorm:"not null;index" json:"account_id"`
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CreatedAt time.Time `gorm:"autoCreateTime" json:"created_at"`
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UpdatedAt time.Time `gorm:"autoUpdateTime" json:"updated_at"`
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DeletedAt gorm.DeletedAt `gorm:"index" json:"deleted_at,omitempty"`
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SlaPolicy SlaPolicy `gorm:"foreignKey:SlaPolicyID" json:"sla_policy,omitempty"`
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Inbox Inbox `gorm:"foreignKey:InboxID" json:"inbox,omitempty"`
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}
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func (SlaPolicyInbox) TableName() string { return "sla_policy_inboxes" }
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// AppliedSLA represents a SLA policy applied to a conversation.
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// Reference: Chatwoot app/models/applied_sla.rb
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// Tracks SLA status, target timestamps (FRT/NRT/RT), and actual completion times.
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type AppliedSLA struct {
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ID uint `gorm:"primaryKey;autoIncrement" json:"id"`
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SlaPolicyID uint `gorm:"not null;index" json:"sla_policy_id"`
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ConversationID uint `gorm:"not null;index" json:"conversation_id"`
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AccountID uint `gorm:"not null;index" json:"account_id"`
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SLAStatus SLAStatus `gorm:"size:50;not null;default:active" json:"sla_status"`
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// Target timestamps for FRT/NRT/RT (computed from policy + created_at)
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FRTTargetAt *time.Time `gorm:"index" json:"frt_target_at,omitempty"`
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NRTTargetAt *time.Time `gorm:"index" json:"nrt_target_at,omitempty"`
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RTTargetAt *time.Time `gorm:"index" json:"rt_target_at,omitempty"`
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// Actual timestamps when targets were hit or violated
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FRTActualAt *time.Time `json:"frt_actual_at,omitempty"`
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NRTActualAt *time.Time `json:"nrt_actual_at,omitempty"`
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RTActualAt *time.Time `json:"rt_actual_at,omitempty"`
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CreatedAt time.Time `gorm:"autoCreateTime" json:"created_at"`
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UpdatedAt time.Time `gorm:"autoUpdateTime" json:"updated_at"`
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DeletedAt gorm.DeletedAt `gorm:"index" json:"deleted_at,omitempty"`
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SlaPolicy SlaPolicy `gorm:"foreignKey:SlaPolicyID" json:"sla_policy,omitempty"`
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Conversation Conversation `gorm:"foreignKey:ConversationID" json:"conversation,omitempty"`
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SlaEvents []SlaEvent `gorm:"foreignKey:AppliedSlaID" json:"sla_events,omitempty"`
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}
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func (AppliedSLA) TableName() string { return "applied_slas" }
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// SlaEvent represents an event related to a SLA applied to a conversation.
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// Reference: Chatwoot app/models/sla_event.rb
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// Fields: event_type (frt/nrt/rt), meta (jsonb), account_id, conversation_id, inbox_id, sla_policy_id
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type SlaEvent struct {
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ID uint `gorm:"primaryKey;autoIncrement" json:"id"`
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AppliedSlaID uint `gorm:"not null;index" json:"applied_sla_id"`
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AccountID uint `gorm:"not null;index" json:"account_id"`
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ConversationID uint `gorm:"not null;index" json:"conversation_id"`
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InboxID uint `gorm:"not null;index" json:"inbox_id"`
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SlaPolicyID uint `gorm:"not null;index" json:"sla_policy_id"`
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EventType SLAEventType `gorm:"size:50;not null" json:"event_type"`
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Meta datatypes.JSON `gorm:"type:jsonb" json:"meta,omitempty"` // e.g. {"message_id": 123} for NRT events
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CreatedAt time.Time `gorm:"autoCreateTime" json:"created_at"`
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UpdatedAt time.Time `gorm:"autoUpdateTime" json:"updated_at"`
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DeletedAt gorm.DeletedAt `gorm:"index" json:"deleted_at,omitempty"`
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AppliedSLA AppliedSLA `gorm:"foreignKey:AppliedSlaID" json:"applied_sla,omitempty"`
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Conversation Conversation `gorm:"foreignKey:ConversationID" json:"conversation,omitempty"`
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}
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func (SlaEvent) TableName() string { return "sla_events" }
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